Rated 3.9 out of 5 by 95
Rated 5.0 out of 5.0 by Blown offshore! Comfortable and convenient
I stayed for 5 nights to attend a conference/exhibition at the AEEC next door. Overall, the hotel offers good value for money and is clean and professionally run. Considering that a lot of the customers are there for business, I was disappointed that the Wi-Fi was slow and unreliable. I found I had to log in from time to time and the speed is okay for general browsing, but if you have to access a remote computer (i.e. I work remotely on a computer in the USA through GoToMyPC) it was almost impossible and very frustrating. There was no Ethernet option in the room. On a small point, I did feel that the restaurant staff could do with better training as once seated, I was largely ignored and was never offered a refill for my coffee or water without having to ask. I would stay there again and would recommend it and hope that the holiday inn management will take notice of some of the points above.
October 21, 2014
Rated 3.0 out of 5.0 by iang1 awful coffee
stayed 3 nights at hotel for a conference next door. perfect for that - bridge linked.
staff were wonderful but the services provided are fairly basic.
rooms are fairly basic, with no fridge in them. no real quiet area to sit in public areas - either the bar area or in front of reception.
coffee in restaurant at breakfast every day was awful - had to go to the Costa next door to get a reasonable cup. restaurant menu does not have a cheese board option on it. room service had never heard of Horlicks or Oval tine.
October 20, 2014
Rated 2.0 out of 5.0 by MSfromUK Lack of Guest Services
I stayed for two nights this week and ordered a newspaper for the Monday and Tuesday. The newspapers were not delivered - on Monday I was told they had not been delivered to the hotel. I had to make do with the i "newspaper" which as free to all guests although as a Platinum Member I was given a note to say it would be delivered to my room - I had to get it from the restaurant each day. I suggest changing suppliers if newspapers are not delivered for two consecutive days. (although the free "newspaper" was available - it took only a few minutes to read the news from cover to cover as most of it is adverts or reprints of the same news elsewhere in the paper)
The room had two telephones, neither of which worked. I had to go to the bar to order room service on Sunday and was told that there was a new telephone system in place and that some rooms had not worked - apparently it is beyond the wit of Housekeeping to pick up the telephone in each room to check the telephones. Even though it was reported on Sunday the hotel did not repair it so I had again to go to the bar on Monday evening to order room service - the reason why I wanted room service was to save time whilst working in my room so on both days my train of thought and concentration was disturbed.
Breakfasts were leisurely as I had to wait for two attempts with the toast machine to get the colour of the bead to change from white to toasted - I went for breakfast earlier on Tuesday to take account of this delay. This is a common problem in Holiday Inns.
October 17, 2014
Rated 5.0 out of 5.0 by Mardamelah Great location for what we used this hotel fo
I was very dissapointed at the bar charges for 2 drinks that I bought for my wife and myself.
1 Bicardi and lemonade £11.20
1 Soda water and Blackcurrent £4.95
We are aware of this in the future we wont be having a drink, I would sugesst reducing the prices.
October 9, 2014
Rated 4.0 out of 5.0 by Ham Shank BBC Barclays
Decent hotel but Willie Thorn blocked on Wi-Fi. In an Oil
October 7, 2014
Rated 5.0 out of 5.0 by Broxybear Thank You To All Staff
My wife and I had a lovely weekend which was for me a special birthday. It was made all the more special by the room upgrade and special touches. Thanks to Carlos, Darren and Ailsa for their professional and friendly service. Also thank you to all the restaurant staff for taking care of our needs. (not forgetting the music man Mark)
Hopefully weather permitting we will return early November after our trip to Canada.
PS. It is with great reluctance that I have changed the "your age" box.
September 23, 2014
Rated 5.0 out of 5.0 by ChivZW Staff was particularly nice and helpful.
We enjoyed our sleep in comfort. Parking could be made a bit clearer!
September 22, 2014
Rated 3.0 out of 5.0 by paul953 Good service
The hotel offered a good level of service with the staff very helpfull. The room was clean and comfortable.
Our only gripe was the food in the restaurant. Whilst it was well cooked and presented it was not worth the hefty price tag. That said the breakfast was excellent. We would stay again when in Aberdeen but will go into town for a meal.
September 11, 2014