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Rated 3.9 out of 5 by 108 reviewers.
Rated 5.0 out of 5.0 by Good room Comfy bed Good hotel, great rooms and service, good location and bus to city centre stops right outside hotel. November 6, 2014
Rated 1.0 out of 5.0 by An ihg hotel!!! was very surprised that the holiday inn at the Aberdeen exhibition centre bridge of dun was actually a holiday inn as the standard of service and rooms where far below ihg normal standards. Reception did not know basic information such as bus times to the city even though a bus service is advertised on the ihg website. Room cleanliness was low and tatty, no complementary water, paper not delivered in the morning, no explanation or alternative until I politely asked at breakfast but the deputy manager did send out for one, didn't have the heart to tell him he had missed the point, being in a hotel on business away from home you hang onto silly normality such as the times and a coffee before a shower in the morning, the variety of hotels and chains I use at least this is common place. Breakfast, staff not really around, wasn't asked if I wanted more coffee had to search for some. My meeting was rescheduled so I completed work in my room I arranged for a later checkout only to face house keeping enter my room as I came out of the bathroom after a shower, not sure who was the more shocked or embarrassed. On checkout I was asked if my stay was ok, I said the shower was great which it was just like home but didn't know where to start with the rest, I was polite and briefly noted all the above, apology yes but no real interest. It beggars belief how none ihg platinum members are treated. I have just stayed in another ihg hotel the Roxburgh this weekend and it was superb as normal what a contrast. November 3, 2014
Rated 2.0 out of 5.0 by Smoking room!!! Stayed here last night - got put in a smoking room!! what a horrendous smell - Not good for a non smoker October 30, 2014
Rated 2.0 out of 5.0 by Bed soft and uncomfortable Bed not what I expected in a Holiday Inn. You can get soft medium and hard pillows but sadly there was only one option for the bed. Very soft and I kept rolling to the middle. Poor nights sleep and I woke with a sore back. Hotel otherwise good and I enjoyed dinner, but let down badly by the bed. October 27, 2014
Rated 5.0 out of 5.0 by Comfortable and convenient I stayed for 5 nights to attend a conference/exhibition at the AEEC next door. Overall, the hotel offers good value for money and is clean and professionally run. Considering that a lot of the customers are there for business, I was disappointed that the Wi-Fi was slow and unreliable. I found I had to log in from time to time and the speed is okay for general browsing, but if you have to access a remote computer (i.e. I work remotely on a computer in the USA through GoToMyPC) it was almost impossible and very frustrating. There was no Ethernet option in the room. On a small point, I did feel that the restaurant staff could do with better training as once seated, I was largely ignored and was never offered a refill for my coffee or water without having to ask. I would stay there again and would recommend it and hope that the holiday inn management will take notice of some of the points above. October 21, 2014
Rated 3.0 out of 5.0 by awful coffee stayed 3 nights at hotel for a conference next door. perfect for that - bridge linked. staff were wonderful but the services provided are fairly basic. rooms are fairly basic, with no fridge in them. no real quiet area to sit in public areas - either the bar area or in front of reception. coffee in restaurant at breakfast every day was awful - had to go to the Costa next door to get a reasonable cup. restaurant menu does not have a cheese board option on it. room service had never heard of Horlicks or Oval tine. October 20, 2014
Rated 2.0 out of 5.0 by Lack of Guest Services I stayed for two nights this week and ordered a newspaper for the Monday and Tuesday. The newspapers were not delivered - on Monday I was told they had not been delivered to the hotel. I had to make do with the i "newspaper" which as free to all guests although as a Platinum Member I was given a note to say it would be delivered to my room - I had to get it from the restaurant each day. I suggest changing suppliers if newspapers are not delivered for two consecutive days. (although the free "newspaper" was available - it took only a few minutes to read the news from cover to cover as most of it is adverts or reprints of the same news elsewhere in the paper) The room had two telephones, neither of which worked. I had to go to the bar to order room service on Sunday and was told that there was a new telephone system in place and that some rooms had not worked - apparently it is beyond the wit of Housekeeping to pick up the telephone in each room to check the telephones. Even though it was reported on Sunday the hotel did not repair it so I had again to go to the bar on Monday evening to order room service - the reason why I wanted room service was to save time whilst working in my room so on both days my train of thought and concentration was disturbed. Breakfasts were leisurely as I had to wait for two attempts with the toast machine to get the colour of the bead to change from white to toasted - I went for breakfast earlier on Tuesday to take account of this delay. This is a common problem in Holiday Inns. October 17, 2014
Rated 5.0 out of 5.0 by Great location for what we used this hotel fo I was very dissapointed at the bar charges for 2 drinks that I bought for my wife and myself. 1 Bicardi and lemonade £11.20 1 Soda water and Blackcurrent £4.95 We are aware of this in the future we wont be having a drink, I would sugesst reducing the prices. October 9, 2014
Rated 4.0 out of 5.0 by BBC Barclays Decent hotel but Willie Thorn blocked on Wi-Fi. In an Oil October 7, 2014
Rated 5.0 out of 5.0 by Thank You To All Staff My wife and I had a lovely weekend which was for me a special birthday. It was made all the more special by the room upgrade and special touches. Thanks to Carlos, Darren and Ailsa for their professional and friendly service. Also thank you to all the restaurant staff for taking care of our needs. (not forgetting the music man Mark) Hopefully weather permitting we will return early November after our trip to Canada. PS. It is with great reluctance that I have changed the "your age" box. September 23, 2014
Rated 5.0 out of 5.0 by Staff was particularly nice and helpful. We enjoyed our sleep in comfort. Parking could be made a bit clearer! September 22, 2014
Rated 3.0 out of 5.0 by Good service The hotel offered a good level of service with the staff very helpfull. The room was clean and comfortable. Our only gripe was the food in the restaurant. Whilst it was well cooked and presented it was not worth the hefty price tag. That said the breakfast was excellent. We would stay again when in Aberdeen but will go into town for a meal. September 11, 2014
Rated 4.0 out of 5.0 by Comfotable Stay Had a good overnight stay before flying offshore the following day, Good service provided by all the staff, Courtesy bus provided to the airport. Bus driver very friendly and always has a good word to say very helpful.Checkinn wasn't a problem changed room as I was a none smoker. September 5, 2014
Rated 3.0 out of 5.0 by Occupied Room ! The hotel was fine except I was allocated a room that was already occupied, could have been embarrassing ! September 1, 2014
Rated 5.0 out of 5.0 by Great weekend On arrival the staff where very friendly, my son was in Aberdeen to compete at National championships and the staff were helpful with advice on parking near the sports village. The room was lovely and clean, my only little gripe was it was 1 double and 1 single, as we were 1 adult and a 10 year old and 15 year old, so they weren't so happy to share!, but we knew this when we booked.. but otherwise everything was spot on. Breakfast fresh and tasty, also enjoyed a later breakfast since it was the weekend. We will be back, when in Aberdeen again. Thanks for a stress free stay. August 29, 2014
Rated 5.0 out of 5.0 by Excellent Hotel My husband, daughter and myself had a very pleasant 2 night stay at the hotel. All staff were very friendly and helpful. Both the bedroom and bathroom were excellent. The bar food was very good and was served quite late. The only thing which could be improved on is the cooked breakfast - bacon and sausages were cold and dried up. August 25, 2014
Rated 3.0 out of 5.0 by Attention of Manager My wife and I stay on a regular basis, however last weekend we stayed with friends and were not happy with a number of things. We are not prone to complain and normally are easy going so please accept that this is not normally us. Perhaps the best option would be for Carlos to get in touch with us by e-mail to discuss this privately. August 19, 2014
Rated 4.0 out of 5.0 by Comfortable bed and service in bar and resteraunt good My stay was relaxing and I was made to feel welcome by the staff, the breakfast was served hot and fresh August 18, 2014
Rated 4.0 out of 5.0 by Good stay - no worries Able to relax & stay in when wanting to catch up on busy schedule August 14, 2014
Rated 5.0 out of 5.0 by aberdeen trip Great hotel easy access with plenty of free parking. Clean and quiet room with comfortable bed and pillows. Very friendly and helpful staff. Would stay here every time I visit Aberdeen. August 12, 2014
Rated 5.0 out of 5.0 by Excellent Value We continue to enjoy stays at this hotel which offers excellent value. Also, the proximity of the hotel to Aberdeen sea front is a big bonus. Breakfast was very good and the staff very attentive. The hot food dishes were replenished frequently and the other food trays/baskets were regularly freshened up. The bedroom was well appointed although the two disappointments relate to the very soft mattress and the lack of aircon (a cooling blower is however provided in the room). Reception staff were very helpful in finding a quiet room for us (away from the road noise) and were as confused as we were that our room key cards repeatedly refused to open our bedroom door! On two occasions, management staff brought new key cards to the room and still had problems getting them to work! Despite these little niggles, we hope to return! August 3, 2014
Rated 2.0 out of 5.0 by Front office staff The front office seems under pressure or unfriendly . Other members of staff are courteous and friendly. Room too hot. July 30, 2014
Rated 4.0 out of 5.0 by Decent 4 night Stay Good clean hotel with decent staff, I only ate breakfast in the hotel so cant comment on evening dinner meals Breakfast was ok with a good choice of food. Breakfast staff where switched on and brought coffee on a regular basis Down side They have no gym July 30, 2014
Rated 4.0 out of 5.0 by nice hotel Hotel and staff aregood. As we were travelling as tourists, we took the Bus to downtown, which went smoothy, but the way back, we had to wait a while for a Bus to bring us back to the exebition Center, even if it was Not late at all. July 24, 2014
Rated 5.0 out of 5.0 by Great stay Good stay even with the golf open on and people being a little drunk in the bar, I still had a good night sleep. Good food and great service. July 15, 2014
Rated 1.0 out of 5.0 by deciptful check out process My bill was presented in pounds but they charged me, with a hefty charge favorable to the hotel, in US dollars. and they changed currency without asking me my preference. I ended up paying over $50 extra, which I did not realize until I got back to the states. I am wiser now, but I will never stay at a holiday inn again if I can avoid it. July 15, 2014
Rated 3.0 out of 5.0 by Adequate stay An adequate hotel if you are using the conference center, the location for this is perfect, and if you are just using the hotel to sleep and have breakfast then all is well. The rooms are comfortable enough, although the bathrooms need updating. Avoid booking a table for dinner in the hotel restaurant, the food is over priced for the quality, use the well known burger chain over the road if you want food without travelling too far. If you are going to arrive late then it is aparently your responsibility to contact the hotel and inform them of this (make sure you obey all relevant traffic laws relating to the use of a mobile phone whilst driving though!), they will not give you a courtesy call to check that you will be arriving even if you have already paid in full in advance. Overall, its no luxury boutique hotel, but it serves its purpose adequately, just avoid dinner in the restaurant, breakfast is good though. June 26, 2014
Rated 1.0 out of 5.0 by Staff good, bedrooms very dated I stayed here recently and was very disappointed with the quality of the bedrooms. It represented very poor value for money. The staff however were nice and helpful. June 23, 2014
Rated 3.0 out of 5.0 by Pleasant hotel but room too hot Pleasant hotel with easy access to Aberdeen but our room was extremely warm and stuffy despite the outside temperature only being 14 degrees. June 19, 2014
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