Rated 3.8 out of 5 by 76
Rated 4.0 out of 5.0 by April 13 Very friendly and efficient staff. Scott on front desk excellent.
Room very clean and comfortable, however was on ground floor and window looked out on to pathway so no privacy. This room would benefit from voile curtains or blinds as I don't want to close curtains during the day.
Staff were extremely polite and friendly with all customers. Saw a very difficult customer being managed very well by young staff member.
Breakfast was a let down, buffet not kept filled and food was over salted by chef. A very busy weekend - should have had more chefs on at breakfast as most people staying were attending conference.
Dinner was good value and very tasty. Good menu choices.
April 15, 2014
Rated 5.0 out of 5.0 by Kazzy61 Great staff!
Once again a lovely stay at this hotel. We have stayed at this hotel several times and always enjoyed it.
The rooms are always clean and comfortable.
The staff are always welcoming, polite and friendly.
We have complained about the dining room staff before or rather lack of them but I'm pleased to say I have no complaints this time.
All staff in dining room were pleasant but I would like to mention Kevin in particular who was very friendly and helpful.
Look forward to returning in the summer.
April 7, 2014
Rated 5.0 out of 5.0 by teesdale61 Welcoming, helpful staff, excellent weekend break, comfortable hotel
Welcoming staff , modern bar area, good service in restaurant at breakfast
Excellent choice of food at self service buffet including healthy choices
Good menu for evening meal and helpful staff
Bedrooms clean, good choice of pillows
Wonderful supply of hot water for bath!
Excellent location because can use park and ride bus even if you have no car and get into Aberdeen on public transport
Other local buses pass hotel door, 10 minute ride into city
April 4, 2014
Rated 5.0 out of 5.0 by Brodie67 Great hotel
I have stayed at this hotel many times and always have a good nights sleep. All the staff are very caring.
April 3, 2014
Rated 4.0 out of 5.0 by Ian123456 Room
My stay was very good but the room was not always cleaned as needed, 2 days coffee cups were not cleaned or replaced and also shampoo used in the room was not replaced twice along with old ones not being removed. I know this is not a big deal but little things add up. Mostly a very nice stay though
March 24, 2014
Rated 5.0 out of 5.0 by rocky99 Excellent stay, easy to get to by public transport..
Stayed here for a concert at AECC, bus no. 40 or x40 from Union Street drops you off at hotel for £2.50, taxi would cost around £15.. Hotel was great, room was a great size, clean, beds very comfortable with a choice of pillows, toiletries supplied also hairdryer and trouser press, tea coffee etc.. Breakfast was one of the best i have had, choice of everything you could possibly want for breakfast.. I will stay here again next time I go to AECC for a concert. As I don't drive I would not use this hotel if just visiting Aberdeen centre for a weekend as too far out...
March 20, 2014
Rated 4.0 out of 5.0 by Mr Walker Lovely stay in Aberdeen
I don't often write reviews but felt I had to acknowledge the friendliness of the hotel staff at reception and the restaurant.
The food was also very good at both dinner and breakfast, would definitely stay here again.
March 1, 2014
Rated 5.0 out of 5.0 by Broxybear Home
Another lovely weekend stay. Lovely to see and speak to the staff many of whom we know fairly well over the years we have stayed in the Holiday Inn. No problems and excellent food and accommodation. Claire is first class. Scott, Kimberely and Amanda are professional and always have time to say hello, nice to see you back etc. As does Matte. Hopefully we will be back as soon as we can after we have returned from Canada. Our best wishes to Claire on forthcoming events.
February 27, 2014
Rated 3.0 out of 5.0 by Ileach2360 Suite
The TV reception was awful! Complained and was told they were aware of this and it was on the "to do" list. They are expecting a total refit and this will be fixed when this happens, when, no time scale given?
Only one Bath robe provided, a second was requested which did not appear.
The curtain fell off the rails and Housekeeping failed to fix it by the end of the day.
So you pay extra for the suite and get a lesser service.
Something not quite right!
February 13, 2014
Rated 3.0 out of 5.0 by rondo59 Roll together bed no sleep
clean & tidy mattress needs replaced , bathroom well past its best but functioned . Reception sounded surprised when informed ?
December 22, 2013
Rated 2.0 out of 5.0 by empaz2006 room was nice
Receptionist didnt have a clue what she was doing let alone what kind of room she put us in!
December 10, 2013
Rated 5.0 out of 5.0 by Kazzy61 Lovely staff
There has been a marked improvement at this hotel.
We did not rate the restaurant or its staff very highly last time we stayed here. This time the staff were attentive and very quick to correct a mistake with our order, and the food was lovely unlike our previous stay.
The breakfast was very good and everything was put out despite there being so few people staying at the hotel compared to usual.
The reception staff at check in and out were very friendly and cheerful.
I would recommend requesting a room away from the lifts when the hotel is busy because other people can be quite noisy at two in the morning as can the voice telling you which floor you are on.
We can recommend the hotels proximity to Aberdeen town centre although on a busy Saturday it can take a while to actually get there.
We thoroughly enjoyed our stay and we will be back in spring. Thank you.
November 28, 2013
Rated 5.0 out of 5.0 by anne7653 Excellent value for money
had a great stay at the hotel. 1st class breakfast. Room very comfortable with kettle and tea/coffee. Great value for money we will certainly go back.
November 15, 2013
Rated 2.0 out of 5.0 by Markf51 Bad experience
After arriving we were told we had a new room, which had no heating working just a little fan heater, all electric in our room went out for about 15-20 mins no explanation was offered, we went for a meal in the hotel restaurant the food was disgusting, we felt it was something someone had sent back and we had reheated, even going for breakfast we were asked our room number then find ourselves a table, we noticed everybody else was greeted with a good morning follow us to a table, again the food wasn't very nice, we would think twice about staying in a holiday inn again.
Very disappointing visit to Scotland.
November 14, 2013
Rated 1.0 out of 5.0 by Mille the room stank
I don't normaly give a bad review but when we opened the room door.. no.417.. the smell hit us square in the face, no idea what the smell was, but fair to say it was rancid (the corridors had plenty air fresheners in them), no point complaining at the time as we knew the hotel was stuffed full' as there was a gig on in the AECC. Put up with it and told reception in the morning. Just wont book there again. Sorry Holiday Inn, but we can't have been the only guests to have notice this!!
November 13, 2013
Rated 4.0 out of 5.0 by Youweedog Great location for concerts
Nice place to stay for attending concert in the AECC. Also centre only £10 in a taxi. Would definitely use afain
November 13, 2013
Rated 5.0 out of 5.0 by Argomas2013 Superior upgrade
On arrival I was warmly welcomed and provided with an upgrade to one of the suite's. The room was fantastic!
November 12, 2013
Rated 4.0 out of 5.0 by Mgeni2 Separate charge for breakfast
Too noisy at night but overall enjoyable. Disappointed to find breakfast being charged separately.
November 5, 2013
Rated 5.0 out of 5.0 by Broxybear great stay
My wife and I stay here fairly regularly for a weekend break. We always have a great time shopping as the hotel is only 10 minutes from the town centre in the bus. The room is always clean, warm and plenty of tea, coffee milk etc. The staff are always very friendly and chat freely with us. The restaurant has 1st class food and staff. Will continue to stay here for more weekend breaks. Special mention to Amanda, Kimberley, Scott and Mati for their help and friendship.
October 28, 2013
Rated 4.0 out of 5.0 by Dunaverty overnight stay
Made very enjoyable by your friendly and courteous employee's
Room was more than adequate and en suite well stocked with essentials.
Regards C Macpherson
October 12, 2013
Rated 3.0 out of 5.0 by Mick1962 Room/Breakfast
Our room was so warm without any heating on it became uncomfortable and window would only open slightly. Mentioned this on checkout and was told a lot of people say that?
Our bed had a big dip in the middle which made it uncomfortable to sleep.
Price of a sandwich in the bar is prohibitive and for breakfast I ordered smoked haddock and poached eggs, although a very large portion arrived the eggs were hard and the fish was far from fresh and I could not eat.
Staff were very friendly and attentive.
Room was clean and well presented.
October 5, 2013
Rated 1.0 out of 5.0 by CTF1 Not Happy
I booked this for our business. I booked two rooms and an extra room for the second night to adjoin one of the original rooms booked.
On arrival everything seemed OK, there were two room as confirmed.
However when the 3rd guest arrived on the second night with her two small children to find out there was no adjoining room to enable her and her husband to have the children in a separate but adjoined room this was a problem. I phoned twice to ensure this was going to happen previous to them arriving at your hotel and was assured this was guaranteed. They were offered a room across the hall for their children aged 2 and 9 months..which is ludicrous!! any person that thinks it is acceptable to have two small babies in another room where their parents cannot hear them is deluded..As i booked the rooms, one of the guest called me to try and resolve the situation, I asked to speak to the receptionist and she would not speak with me. We then found out that as requested there was no cots in the room for the two children. This again was something I had called to check and was guaranteed this request was in place. The hotel had no adjoining room which resulted in them being moved to a different hotel, which therefore ment that they were no longer in the hotel alongside the guests they were travelling with and the gentleman who had been there the first night and had gotten comfortable in his room had to move all his belongings to another hotel. As they were here on a business trip this was unnecessary hassle caused by yourself.
On leaving the hotel two of the guests were asked to pay for there room!! This is unacceptable as the room was pre-paid over the telephone at the time of booking.
I am highly disappointed that the guests were treated in this way, no complimentary meal or even a drink was offered for the complete mess up made by your staff.
To make matters worse, while I was on the phone trying to amend the first situation mentioned the advisor told me i was not
eligible for any compensation as the rooms were pre-paid, to then be asked to pay for their stay when leaving is just completely unacceptable!!! We regularly use hotel for business trips for staff and guests, after this we will need considerable persuasion to use your hotel again.
If someone could contact us regarding these issues, it may help
October 3, 2013
Rated 3.0 out of 5.0 by Noreen Average Hotel
My husband and I stayed at the Holiday Inn Aberdeen Exhibition Centre on Saturday 28th of September for one night. The room was comfortable and very clean, the bathroom likewise. Nice toiletries etc. Our surprise was the comparison between this Holiday Inn and the one situated in the Westhill area of Aberdeen. The one in Westhill is superb, helpful staff, lovely rooms and superb breakfasts. One feels as if you are in a 4 star hotel. At breakfast the toast and tea are brought to your table almost immediately, the buffet breakfast has everything and more you can wish for, (smoked salmon, 2 varieties of sausage even a bottle of grouse to put a wee dram in your porridge, array of breads etc) not so at this one, you sit too long to be served tea or coffee and then have to get your own toast from a very very slow toaster ( this is more like a Express by Holiday Inn) the breakfast itself is okay but the sausages (one variety) were hard and the fried eggs had been out too long. The attitude of the staff is lack lustre, especially in the restaurant. One almost feels a burden. The customer service and attitude at Westhill is far superior.
October 3, 2013
Rated 5.0 out of 5.0 by jakimc Great staff, comfortable rooms
Arrived late (10.40pm) on Friday prior to major exhibition next door, staff were very friendly and couldn't do enough to help. Too late for food by time we got back downstairs and room service would have taken too long so can't comment on that side of it.
Room was comfortable, warm without being over bearing and the choice of pillows was a nice touch.
After a great sleep, breakfast the next morning set us up for the day and my other half returned during the day to watch the football on tv in the bar whilst I was at work. Again the staff made him welcome and were first class.
Having never been to Aberdeen before, we thought it was lovely and will be returning for a weekend as tourists as soon as we can.
October 2, 2013
Rated 5.0 out of 5.0 by Greenhoops Great level of Service during a very busy week
The level of Service provided at the Holiday Inn Aberdeen Ex Ctr, during a week where the hotel was overwhelmed with guests, is a credit to all staff.
The attentiveness and attitude was superb under a lot of pressure.
Well done to all
September 9, 2013
Rated 4.0 out of 5.0 by louis1 aberdeen trip
This is our fourth stay at Aberdeen Holiday Inn . This time we were a party of eight including two children, we have only one complaint, the service in the dining room was very poor. On the friday night we arrived there was a bus party having a meal and the service was slow, which we can appreciate, but on the saturday evening we went for dinner at seven thirty and did not get our desserts until nine thirty and the children were nearly falling asleep. I did make a comment to the receptionist about this and she said they had staffing problems. Although this is a minor complaint it does not put me off coming again and I hope my friends will too.
August 17, 2013
Rated 4.0 out of 5.0 by SHEP22 one night in aberdeen
The hotel was reasonably easy to find and easy to get to off the main road , the parking was more than ample with only four cars on the roof parking between the two hotels . Check in was quick and access to the room via a lift , room was standard and very clean but looking very tired and worn . Went to bed, room un comfortably warm tried opening the window but didn't help and the traffic noise was loud . Went to the bar to eat , good choice of food , staff very good and food good , breakfast was up to the normal standard
August 12, 2013
Rated 3.0 out of 5.0 by Peeriecolin My favourite hotel has fallen to average
This used to be my favourite hotel
I've enjoyed all my stays there and have usually received additional recognition as a platinum Priority Club member.
However, my most recent visit was average
Check in was painless, polite & efficient and the room key was awaiting my arrival (no complimentary room upgrade - I'm still not sure what I have to do to get one at this hotel)
In fact, other than a nice welcome letter, I got no other recognition that I was a platinum member - there was no complimentary water in the room, no complimentary bar drink, free desert at dinner or 500 bonus points for staying.
It was probably the lack of water that annoyed me most but there was a vending machine where you could buy some from. NB if something is not offered to me as a complementary item then I assume that it is not available and a guest should not have to ask for an item which the hotel may or may not offer as a reward for staying with them
The executive room was lovely, clean and also a good size.
It was kept very clean & tidy during our stay but the tea bags were not replenished, which was annoying to us tea drinkers given the lack of water - however a daily trip back down to reception meant that another 4 teabags were issued each day (I think that it must be dangerous to carry more than 4 teabags at a time?)
However I had a very poor sleep each night that I stayed there -
a) the mattress on the bed is on the very soft side
b) the continental quilt is the same one that is used in the winter but as it was the summer the only way to get a cool sleep was to lie with the quilt off the bed and the window open
c) with the window open, you get all the traffic noise which is good if you want to keep awake
d) there was no way to cool the temperature in the room down - there is a heater though if you feel too cold
I also hoped to take advantage of the free Internet - however the code inside the key card did not work. A visit to reception got a new code that worked - but just for one night of my 3 night stay and another visit to reception was required to get another code for the remaining 2 nights.
I also had to go back down to reception each day on my return to the hotel as the room key did not work. The first time they suggested that I might have caused a problem by having the card close to other credit cards - I was sure that I hadn't but it sounded a reasonable explanation. So the next day I kept the card totally separate from anything whilst in the hotel and in the car glove box whilst out of the hotel - however the room key failed to work again and another trip back down to reception meant that I got the "it was probably my own fault suggestion as to the cause".
I don't have this problem in any other Holiday Inn hotels, so I would like to suggest that there is a problem with their keys as a gentleman in the room next to me had exactly the same complaint.
I really do hate having to go back down to reception (usually heavily laden with shopping) when a room key does not work.
Meals in the hotel were very good and can be recommended. The staff were also very helpful, polite and efficiently rectified most all my "moans"
It's probably only minor points that have annoyed me during my stay as everything has been perfect on all my previous stays - but my pet hate is having to go down to reception time and time again to get something sorted
It would also be nice to be fully recognised as a platinum member.
So I'm afraid that this hotel has fallen in my top ten list of favourite hotels
August 12, 2013
Rated 1.0 out of 5.0 by Chacacise Disappointing and uncomfortable
Have stayed in numerous IHG hotels and have always been more than satisfied with the experience. However, Holiday Inn Aberdeen Exhibition Centre was hugely disappointing. Stayed in one room with 2 teens but the room was so small that we had to squash up against the wall to pass each other anywhere near the vicinity of the beds which took up most of the floor space. Hotel interior temperature excruciatingly warm and no-one managed to sleep in the ovenlike room. Reception staff merely quipped that they were not used to the weather either when this was raised with them! The fact that radiators were on in the ground floor corridor beside the lifts did not help matters. Room service order arrived with the wrong dish. Front of house staff were very aloof and it became a game between my teens to try and elicit a smile from any of them. Needless to say we checked out with no winners in this game. The last night of our short break was in another well known budget chain where we were greeted by genuine and friendly staff and a room already equipped with a fan which kept the temperature at a very comfortable level. Small measures which make such a difference to paying customers.
August 9, 2013
Rated 2.0 out of 5.0 by Billynomates Decor & Restaurant
I have stayed at this hotel before and my experience was good, however not on this occasion.
- The room decor on this visit was dull & dowdy & colour scheme dated, didn't feel it met with the proce paid per night. Might well look for a alternative on my next visit even though ill miss my points?
- The restaurant was altogether another experience, staff although polite were not listening and paying attention to detail. Food was presented that hadn't been ordered.
August 8, 2013