Rated 3.8 out of 5 by 75
Rated 1.0 out of 5.0 by dissapointted bed needs new matress
We have stayed at this hotel on a few occasions with no reason for complaint, but the standard of service in the restaurant was very poor at night. My main course came out cold and I asked for it to be heated up. It was taken away and I had to ask 25mins later what was happening with it when the waitress was clearing my wife's plate away. They seemed unable to cope because it was busy. I have stayed here previously when concerts have been held in the AECC without problems so it was very disappointing. The bed in the room was very uncomfortable and is in need of a new mattress. The cistern on the toilet had a loose handle that you had to push back in to flush it.
November 5, 2012
Rated 4.0 out of 5.0 by rmpenman Excellent Service.
Excellent service - bar meal service was exceptionally quick given that the hotel was fully booked and bar / restaurant were very busy due to a concert at the AECC that evening. Clean / comfortable room . The inclusion of buffet breakfast in the rate made this very good value. Recommended.
November 5, 2012
Rated 1.0 out of 5.0 by ROGERH GET A SMILE!
Arrived after business trip, took 15 mins to book in with nobody else waiting and it seemd such a hassle for the young lady to book us in., no recognition of priority membership whatsoever.
bar prices are extortionate along with meals.
The room was very clean and comfortable.
We went downstairs to ask for a taxi to be booked and it took 10 mins for the call to be made! Check out was as long as check in.
Staff could learn to be a bit more friendly. We were made to feel as if we were not wanted at the hotel. Not bad for a night's stay but wouldnt want longer than that
November 4, 2012
Rated 5.0 out of 5.0 by Scotslad Service
Over the past three years we have stayed on a number of occasions and have always received excellent service. The location of the hotel is convenient for the University and the comfort and cleanliness of the rooms is always high.
October 29, 2012
Rated 4.0 out of 5.0 by Erpel Good location to the airport and city
Althought located at the very north-east of Aberdeen, its closed to the city (10 min) and the airport (15 min) by driving. Room was good as expected for this hotel category.
October 22, 2012
Rated 1.0 out of 5.0 by ROZARIO points for staytment
Every time when I staying in hotel they are not registering may staytment,and I can not get points for my staytment!!
October 21, 2012
Rated 1.0 out of 5.0 by Josh25 Vastly overpriced
There is nothing more to say - in need of major refurbishment
October 16, 2012