Rated 4.5 out of 5 by 52
Rated 5.0 out of 5.0 by Jo'n'Andy Wonderful place to stay
Warmly greeted upon arrival by lovely receptionists. We were part of a wedding party but were treated as individuals. The whole package was amazing from start to finish, the wedding reception/meal/evening party were totally faultless, I have never been to such an amazing wedding function, it was absolutely beautiful. The abundance of waiting staff at the meal was brilliant as was their lovely smiling faces and nothing was 'too much trouble'. The rooms were beautiful and brilliantly equipped to a high standard with everything you would need for a night away from home. My son and girlfriend booked online instead of through the wedding code/booking as they didnt know if they would be able to stay and as their room was slightly cheaper it did not include breakfast, however as they were with the wedding party they were also given breakfast at no extra charge which I think was extremely generous of you and for which we are very grateful. I would highly recommend this Hotel as our overall experience was great and we didnt want to leave. Thankyou xx
August 27, 2014
Rated 5.0 out of 5.0 by Titchie Lovely spacious room and great breakfast
We had a very nice room. It was warm and spacious.
Bartroom was lovely. Breakfast was excellent with a wide choice on offer ... fresh fruit etc.
August 27, 2014
Rated 4.0 out of 5.0 by MIB53+ First time here - Excellent Hotel
Warmly welcomed upon arrival by the two friendly and helpful staff on duty. Platinum Status acknowledged and my room was upgraded.
The room itself was, spacious, well appointed and spotlessly clean as was the Hotel in general.
Breakfast in the Morning was a feast with a marvellous selection of hot and cold fares (nice to see beef sausages, instead of the herb/pork ones usually on offer).
Overall an excellent stay in a great hotel.
The one downside was my visit to Luigi's for Dinner. I will say straight away that the food was excellent (if a little pricey), my problem was with the staff.
I arrived as it opened as I was going out for the evening and was quickly shown to a table. My drinks order was taken and quickly returned, the waiter seem to be serving all 4 tables which were occupied while 3 other members of staff stood chatting and joking at the bar.
I made my selections and looked for someone to take my order, however the one waiter who was working was at another table and the other 3 were now studiously avoiding eye contact with myself. Eventually my waiter arrived and the food was ordered and duly came and as I said was excellent.
I can understand when a restaurant is busy having to wait to be served, but when staff are obviously avoiding attending to Paying Customers these Customers get annoyed.
I duly signed for my meal and left after filling in a comments sheet.
August 21, 2014