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Rated 4.5 out of 5 by 52 reviewers.
Rated 5.0 out of 5.0 by Wonderful place to stay Warmly greeted upon arrival by lovely receptionists. We were part of a wedding party but were treated as individuals. The whole package was amazing from start to finish, the wedding reception/meal/evening party were totally faultless, I have never been to such an amazing wedding function, it was absolutely beautiful. The abundance of waiting staff at the meal was brilliant as was their lovely smiling faces and nothing was 'too much trouble'. The rooms were beautiful and brilliantly equipped to a high standard with everything you would need for a night away from home. My son and girlfriend booked online instead of through the wedding code/booking as they didnt know if they would be able to stay and as their room was slightly cheaper it did not include breakfast, however as they were with the wedding party they were also given breakfast at no extra charge which I think was extremely generous of you and for which we are very grateful. I would highly recommend this Hotel as our overall experience was great and we didnt want to leave. Thankyou xx August 27, 2014
Rated 5.0 out of 5.0 by Lovely spacious room and great breakfast We had a very nice room. It was warm and spacious. Bartroom was lovely. Breakfast was excellent with a wide choice on offer ... fresh fruit etc. August 27, 2014
Rated 4.0 out of 5.0 by First time here - Excellent Hotel Warmly welcomed upon arrival by the two friendly and helpful staff on duty. Platinum Status acknowledged and my room was upgraded. The room itself was, spacious, well appointed and spotlessly clean as was the Hotel in general. Breakfast in the Morning was a feast with a marvellous selection of hot and cold fares (nice to see beef sausages, instead of the herb/pork ones usually on offer). Overall an excellent stay in a great hotel. The one downside was my visit to Luigi's for Dinner. I will say straight away that the food was excellent (if a little pricey), my problem was with the staff. I arrived as it opened as I was going out for the evening and was quickly shown to a table. My drinks order was taken and quickly returned, the waiter seem to be serving all 4 tables which were occupied while 3 other members of staff stood chatting and joking at the bar. I made my selections and looked for someone to take my order, however the one waiter who was working was at another table and the other 3 were now studiously avoiding eye contact with myself. Eventually my waiter arrived and the food was ordered and duly came and as I said was excellent. I can understand when a restaurant is busy having to wait to be served, but when staff are obviously avoiding attending to Paying Customers these Customers get annoyed. I duly signed for my meal and left after filling in a comments sheet. August 21, 2014
Rated 5.0 out of 5.0 by Great welcome on arrival Always greetd by a smile and welcome. Very refreshing after a long day. When confirmed i know the hotel, staff do not give their routine welcome speech August 19, 2014
Rated 5.0 out of 5.0 by Wish we could have stayed longer Although we chose this hotel as an extra night in Aberdeen having stayed in another Global Chain Hotel in the city centre, and I used my points to book a free night, we wish we had stayed here for the entire stay and paid for it.! One of the best experiences staying at a hotel in the UK and we have stayed at many, and my job as a Travel Manager for an major International Company makes me very critical indeed. August 17, 2014
Rated 2.0 out of 5.0 by Mixed experiences and questionable availability I've stayed here many times, and largely I find this hotel, clean comfortable and usually have a great nights sleep. However, I was disappointed on my latest stay to find that (despite having booked very early), that there were only 'twin' rooms available. The single beds are not great if you're used to at least a double bed, on this occasion it meant I really didn't sleep well. I think what annoyed me is that I asked reception for a double and was told that there were none available... despite the fact a colleague checked in an hour after me, and was given a double room - despite not requesting it. This is the sole reason for the low rating, as fundamentally, my priority is a good nights sleep - and this time, I felt really let down. August 17, 2014
Rated 4.0 out of 5.0 by Westhill Nice, comfortable, a bit pricy, if your a gold member make sure you get your vouchers August 16, 2014
Rated 5.0 out of 5.0 by Superb Hotel Although I live in Merseyside I was at the hotel for a family party, which was held actually at the hotel. I cannot fault the service whatsoever. The party room was fantastic. The staff extremely helpful and the beds extremely comfortable. Finally the breakfast covers every possible option required and was excellent.quality. August 16, 2014
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