Rated 4.6 out of 5 by 97
Rated 5.0 out of 5.0 by MrWilliams684 My home away from home
The only IHG hotel that greets me by first name when I am only half way the lobby. I think it has to do with the Asian influence.
Some times I cheat on them and stay in Crowne Plaza ;-)
It would be more easy for the guest when the Bell Man would have a printer / scanner / fax at his computer, rather than routing this service through the administration office.
For stopover, Exhibition or incidental work in Mussafah great location, for downtown visits a bit further away. But then and again, often a taxi is available or easy to get from the road and only Dhs 25 to downtown.
October 30, 2013
Rated 5.0 out of 5.0 by TRIQUENAUX Confortable room and great service
Very nice stay in this hotel,everybody is avalable for me .
October 30, 2013
Rated 5.0 out of 5.0 by GMC57 Staff and service
Probably one of the best Holiday Inn's I've stayed in. The staff were extremely helpful and dealt with every query with courtesy and respect. The Manager and his staff should be proud of their service
October 27, 2013
Rated 5.0 out of 5.0 by Jay33 Great Service and Friendly Staffs
We had the best experience starting from arriving at the hotel, meet and assist in the lobby to making our reservations w/o delay. The Concierge and the Front desk Staffs were very courteous and attended to us w/ big smiles on their faces. We were greeted w/ the International Ambassador Gold Card Member Greetune. Another thing that I like was the way they took care of my car. Overall, i could say that this is the place to be whenever you are in Abu Dhabi from Stylish to Affordability. We will definitely visit this hotel again.
October 23, 2013
Rated 5.0 out of 5.0 by Hanswm Second home
Very comfortable place to stay and extreme friendly and helpful staff.
October 19, 2013
Rated 3.0 out of 5.0 by moody33 my review
1- the accommodation was very good and it was nice experience, but when I went to silk route restaurant the food was very disappointing. No variety, prices are very high, when the waiters came and offered me a drink (juice) I thought it's included with the buffit, and he didn't mentioned at all that it's not!!! And I was shocked when I saw it on the bill. More over, the price of the bufit is toooo high comparing to the food!
2- when I checked in, it was Thursday, everything was fine and the mini bar was without alcohol. On the next day and without asking our permission the mini bar was loaded with alcohol!!!
Without even looking to our (islamic names) and pay attention to an important point that alcohol is not allowed in islamic religion. And that made me soooooo upset. A t least they should have asked before putting such thing in my room on the second day!!!
October 17, 2013
Rated 5.0 out of 5.0 by cpm1015 Relaxing Experience
good trained staff, although restaurant staff needs a little push towards efficient service and follow up
room was superb reception staff was very accomodating
valet was undermanned around 9:00 pm, took to long to be able to leave the car with them
October 17, 2013
Rated 4.0 out of 5.0 by HoneyBadgerBob October
Felt like brand new hotel. Welcoming staff, quick checkin and checkout. Good layout of rooms and very clean. Would recommend for others visiting Abu Dhabi
October 16, 2013
Rated 5.0 out of 5.0 by bck432464 Management and staff.
I would like to say a BIG thank you to all the staff, from the top to the very bottom.
Nothing is too much trouble, all staff are are fantastic, and only too happy to help you. What I found fantastic, was how all the staff were SO sincere.
I HIGHLY recommend the Holiday Inn Abu Dhabi.
I look forward to coming back, to see my extended family.
Could management please pass on our congratulations to ALL the staff for making our 43 Wedding Anniversery so VERY special.
Rooms, meals and entertainment are TOP class.
October 7, 2013
Rated 4.0 out of 5.0 by Asapu Excellent Stay_Holiday Inn
I was with a great intrest to stay in your hotel during my recent visit to abudhabi on a bussiness trip.It was a good experience staying in your hotel.I almost enjoyed the stay and also prefer to stay with holiday Inn in any country I visit further.I enjoyed your amenities, hospitality and everything. moreover the place is very peaceful and plesant to stay.I would suggest to add some Indian cusine for your regular menus.
October 1, 2013
Rated 5.0 out of 5.0 Excellent customer service from staff.
Holiday Inn Abu Dhabi is really "Home away from Home" . They have great staff who don't let you miss home. They take exceptional care of all guests. I had long 33 days stay at hotel and right from check in to check out ,customer service was excellent. I would like to take this opportunity to thank Holiday inn staff Abu Dhabi for all the hard work they do to make guests feel at home.
September 17, 2013
Rated 4.0 out of 5.0 Decent stay
I enjoyed the stay and on the top of that the staff was helpful when we needed information.
I quite liked the breakfast buffet with enough variety to my taste.
I found the furniture a bit old by the style even though it was clean.
So the overall impression is quite good.
I would recommend this hotel.
September 13, 2013
Rated 4.0 out of 5.0 by haivrenz Clean room, nice staff
clean room, nice staff, good breakfast.
good location, far from city noise.
near the shopping mall.
September 12, 2013
Rated 5.0 out of 5.0 by Lomo47 A VERY happy birthday!
I had arranged a surprise 60th birthday party for my husband in the Silk Route Café (BTW, the best buffet in Abu Dhabi!) and to say the staff entered into the spirit of the occasion would be an understatement. From the check in staff - we stayed the night as part of the surprise - admin staff (Marisa, thank you!) to the café staff (Madelyn, big thank you!), the Managers (Darren, Hesham, Ahmed, Amr to name a few) & Chef Carl, they all helped make it a truly memorable celebration. Thank you one & all!
September 12, 2013
Rated 5.0 out of 5.0 by tess27 staffs
all the staffs which we had to speck with were very comfortable to deal with. especially the receptionist and the security. they do their work in high standards.
September 10, 2013
Rated 5.0 out of 5.0 by j1014 extended stay
great Staff at the Holiday Inn Abu Dhabi. Always ready and willing to meet your needs
September 4, 2013
Rated 4.0 out of 5.0 by Nobied Real Service
I enjoyed a lot with the service and comfortable stay
August 29, 2013
Rated 4.0 out of 5.0 by izilove Relaxing atmosphere but ok staff
Due to my apartment keys being inside my lost baggage, I booked a night at this hotel as it was directly in front of my apartment. I arrived at 11pm and was told that all the standard single rooms were booked. They offered a double to which I refused. I was then told a deluxe was available only to find out it was for smokers. I then decided to check on the internet and oddly enough, all rooms were available so I booked a room on the internet and checked in. The manager was gracious enough to upgrade me to a deluxe room. This might be because I was an IHG member. Apart from the check in rubbish, I enjoyed my room and room service. It was what I needed to take my mind off my baggage issues. At checkout, I asked if the bellboy could help roll my found luggage to my apartment which was right behind. The supervisor said no and that left a bitter taste in my mind. In summary, the staff were ok but the room was excellent. I would book my room online to minimize staff interaction.
August 27, 2013
Rated 5.0 out of 5.0 by aljassmi Good hotel in Abu Dhabi
Great hotel in terms of service, cleanliness and features a hospitality by the staff and have many features and excellent price for the rest of the hotels in the same domain and I nominate you hotel
August 23, 2013
Rated 5.0 out of 5.0 by ira55 comfort n hommy room
best hotel in abudabhi,service is good n nice staff
August 20, 2013
Rated 4.0 out of 5.0 by Pepz Nice bed and good food
The bed was really nice and they have good food. The waffles and pancakes are the winner. :)
August 14, 2013
Rated 4.0 out of 5.0 by Speed77 Great hotel complimented by excellent staff
Recently stayed here for two weeks, and found it a very good and comfortable hotels. Great rooms and facilities, and to top it the staff were very good, every one of them. Duty manager was always willing to not just listen but provide a solution for every query.
The spa is a great place to relax.
Will definitely recommend and go back as well.
August 14, 2013
Rated 5.0 out of 5.0 by DeltaBravo72 Great Stay!
A superb month at the Holiday Inn Abu Dhabi. The staff were friendly and extremely helpful. Nothing was too much trouble.
Looking forward to staying again!
August 6, 2013
Rated 4.0 out of 5.0 by themarina My experience
1) I was not given points after my first stay. Even after I spoke to managers several times and we are frequent guests of the hotel.
2) I was not given the first night the room with front view and once I had it there was a smell of smoke coming from a/c.
I complained many times about it but still it was not fixed.
3) The staff is kind and nice.
July 28, 2013
Rated 5.0 out of 5.0 by Ralph57 Wonderful stay at Holiday Inn Abu Dhabi
I've been a long-term guest at Holiday Inn Abu Dhabi, and I've been extraordinarily happy with my stay here. The best thing about the hotel is the superb staff--they're all friendly and helpful, and they've done so much to make me feel at home. I appreciate the efforts of Ahmed K. who was able to obtain a monthly subscription to one of my favorite journals even though it isn't ordinarily available in Abu Dhabi. I also would like to compliment Antonio and his terrific assistants at the Lemon Tree Restaurant--the food is excellent, and they're happy to accommodate special requests. The front desk staff is poised, outgoing, and always ready to help solve any problems that arise. And I'm also happy with the pleasant employees and healthy food choices at Silk Route where I've been eating almost all my breakfasts and lunches. And I'm also thankful to the cleaning crew for keeping my suite clean and orderly, and to the staff at the pool/gym where I've been exercising to keep in shape. All-in-all I've had a wonderful experience at the Holiday Inn and would recommend it highly to anyone staying in Abu Dhabi.
July 25, 2013
Rated 4.0 out of 5.0 by KANR Very friendly staff
Very nice room and pleasant helpful staff. Every request was immediately fulfilled. Great location
July 25, 2013
Rated 5.0 out of 5.0 by MrKev Restraunt
On this visit to the Hotel, I did try the Lemon Tree Restraunt and as recommended the Pasta was excellent as was the dinning experience.
July 22, 2013
Rated 5.0 out of 5.0 by Yaby Comfortable and great services
I like this hotel because its place and great environment and quite .
It has great services and comfortable bed
July 15, 2013
Rated 5.0 out of 5.0 by Aziz Excellent and Great Hotel
Excellent and great hotel .I stayed for 5 days and it was great .
I like this hotel , especially the staff at the front desk like the supervisor Mr.Khaled Soud .They will do every thing to make sure you are relaxed and happy .All other services are very good .The location is excellent and only short ride to the malls .
I will not hesitate to stay again in this hotel for any future visit .
Thank you so much and keep up the good work :)
July 9, 2013
Rated 5.0 out of 5.0 by dmartyblue73 feels like home
feels like home while your there. Staff greets you by name, everybody is definitly freindly. Able to relax anywhere in the hotel.
July 7, 2013