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Rated 4.8 out of 5 by 220 reviewers.
Rated 5.0 out of 5.0 by Very comfrotable and friendly hotel This is a very comfortable and friendly hotel to stay at in Abu Dhabi. The restaurant staff are particularly friendly as are the conference room staff. The concierge were particularly helpful on arrival and booking an excursion. the internet connection is reasonably good, but you need to be aware it drops out at regular intervals, so if you're waiting for an important e-mail, you need to check your connection constantly. The staff will really make the effort to help and sort out any problems and will deliver for you. June 1, 2014
Rated 4.0 out of 5.0 by General I've been staying at Holiday Inn Abu Dhabi since soon after it first opened its doors. The location is perfect for me as I usually rent a car at Dubai airport and drive. Since I have stayed there so many times, I would expect all my information to be on record. Unfortunately this often doesnt seem to happen somehow. Rooms are a like a "fitted" bedroom if you know what I mean. (small) ..certainly not conducive to relaxing in the room ...except when I have been lucky enough to get a corner room ( such as 513) where at least you can spread yourself a bit. This apart, rooms are always kept spcick and span as one would expect from an upper class hotel. Breakfast is adequate though somewhat repetitive ...but I guess that depends on your guest mix. You may want to consider adding freshly made Dosai and hoppers to your live cooking station.....should be easy enough. All staff that I have come across are excellent and extremely pleasant and helpful . This is a very positive sign and and makes you feel welcome. There are quite a few staff who can be particularly commended - one of them is Ms Tenzing at the reception. May 25, 2014
Rated 5.0 out of 5.0 by Great hospitality & great staff The staff in this hotel made us feel like we are at home. Great hospitality from great staff. Very clean hotel. Still like new. Prime location. I can truly say that the following slogan applies to how e felt during our stay at this hotel: "Home away from Home" May 25, 2014
Rated 5.0 out of 5.0 by Excellent again I have had a few long-stays so far and in this hotel it really feels like being home. All staff is very friendly which starts in the morning by being welcomed in the Silk Route for breakfast. A smile (Mary) just makes your day start better. Lemon Tree is excellent outlet for either lunch or dinner. I only have good experiences in Lemon Tree with their very friendly staff (Michelle, Dave, Madelyn, Antonio...), excellent food and excellent wine. In the evening it's also nice to sit outside in the Hubbly Bubbly and enjoy some food and drinks. Frontdesk and concierge always are very helpful and always show with a smile... May 19, 2014
Rated 5.0 out of 5.0 I feel it's my home i use to stay every weekend to enjoy my weekend days. I want to thank Khaled from reception team Good treatment for me. May 18, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service The overall stay at Holiday Inn was excellent. My daughter and I were really comfortable. The food and beverage provided to us during breakfast was delicious. Mr Akram who works at the lobby was helpful and a pleasant human being. The receptionists were also kind. May 14, 2014
Rated 5.0 out of 5.0 by Great hospitality Hi, My stay at Holiday Inn, AD was very pleasent. I really enjoyed sushis for breakfast at the Silk Route Cafe. The concierge staff was very kind and helpful. Akram and Siar were always there whenever I needed any help. Thank you for such a wonderful stay. May 14, 2014
Rated 4.0 out of 5.0 by Good Staff Hi, The staff at Holiday-inn took good care of me. I never had to wait for any thing. It is worth mentioning the names like Kacy at the reception, Gopal at the travel desk & the lady at silk Route (I am sorry I don't recollect the name of the lady) The stay was wonderful Thank you all... May 12, 2014
Rated 5.0 out of 5.0 by Great Service Again, we are satistied with the quality of service from the meet and greet until we checked out. Everyone was very corteous and kind enough to cater to all our needs. Then only small drawback that i have to say was when i went out and came back around 2:30am, there were no valet so i had to park the car myself. Also during the day, after i came back to my room from breakfast around 10:30am, room service started knocking in the middle of my nap and didn't stop until i opened the door..He had to ask if i have touched anything from the minibar. Also, Overall it was the ultimate service experience and great hospitality from the front desk and the valets. We'll definitely return to this hotel and will recommend to friend. May 7, 2014
Rated 4.0 out of 5.0 by Abu Dhabi Nights Not a 10 but getting there! Pizza at the Lemon Tree is better than Domino's or Pizza Hut. April 28, 2014
Rated 4.0 out of 5.0 by Abu Dhabi Nights One great place to stay when in Abu Dhabi. But do not stay in the room that is directly below the 31st Bar unless your a nite owl. Speaking of 31st Bar, it needs to be refreshed. Even without people smoking, the smell of cigarettes lingers. April 28, 2014
Rated 4.0 out of 5.0 by Very nice hotel Very clean. I just wish that they had a movie channel. Nothing to watch on tv. April 16, 2014
Rated 4.0 out of 5.0 by comfortable stay overall the hotel experience was good. room is big and clean. room service and reception staff are good and helpful and quick acting. variety selection for breakfast was great and almost nothing is missed. the only disadvantage of the hotel that i can think of is being a little away from downtown or center. also another comment which is TV channels. there was no international sports channels that could show the uefa football games. only UAE sports channels. i had to go to the sky bar to watch a champions league games , so i wish that u can have one or two channels that u can watch in the room for international soccer games. in general i enjoyed staying in that hotel and may consider it again unless i find something either nearer to downtown with the same quality and better prices. otherwise holiday inn will be #1 choice April 15, 2014
Rated 5.0 out of 5.0 by Another pleasant stay Just stayed at the Holiday Inn for the second time. Great hotel, good location, has everything a business traveler needs for a trip. I prefer not to stay in the downtown as airport access and its local to groups I need to visit. I was attending a trade show at ADNEC. This Hotel is only 5 mins by taxi. I never waited more than a couple of mins for a taxi. The staff were great. The guy who took me to the airport on leaving was Jana who was both helpful and knowledgeable. April 15, 2014
Rated 5.0 out of 5.0 by Had a very good stay Overall the experience was very good. Bed and Bathroom was neat and clean. Pool was good. Treatment from the staff was outstanding. April 13, 2014
Rated 5.0 out of 5.0 by Comfortable bed Good stick and service. Clean room. Located at Abu Dhabi at reasonable price. March 31, 2014
Rated 4.0 out of 5.0 by Nice Staff The stay was very good and the staff especially at reception are so so friendly and helpful .. the only thing we didn't like too much is the service in the hubbly bubbly cafe, it was so slow but surely we will be back when we need to stay in Abu Dhabi March 23, 2014
Rated 5.0 out of 5.0 by Professional Staff & friendly Environment I personally feel so comfortable to visit the Hotel when i have any works in abu dhabi, the hotel in general is clean, the staff at the reception is friendly and professional in dealing with the Guests. I always enjoy my stay and feel like home. The only problem i observed is that the room sometimes is not clean, bed sheets are not changed and the room service is slow. Thank you. March 20, 2014
Rated 5.0 out of 5.0 by FIVE STAR SERVICE AND FEATURES IN A FOUR STAR HOTEL! Another late decision to book, ended up in a luxury stay. This is my second stay. Thanks to the staff at HI AD, my stay was way beyond expectation. Top staff from front desk all the way through, and a GM who takes time to talk to his guests! For me HI in general has the highest standard of staff and guest care and attention. HI AD exceeded in all respects, and I saw all guests treated with the same high standard. This is a brilliant modern hotel, with a great location for exhibitions, and an easy 10 minutes taxi at AED.20 to center of town. Good dining and beverages facilities. Excellent parking with free valet.Shopping available across the road in a large supermarket and small mall. To cap it off at check-out, the porter brought my phone, which I hadn't even realized I'd left in the room! My number one choice for AD, thanks to the great team, bursting with energy and positivism. Thanks to IHG Rewards Program for outstanding loyalty benefits. March 16, 2014
Rated 5.0 out of 5.0 by great hotel I live in western region abu dhabi, I found the holiday inn Abu dhabi my second home all staff there are very kind March 14, 2014
Rated 5.0 out of 5.0 by Good experience I used to stay at holiday inn every time I'm in Abu Dhabi for business , the hotel aminities are suffecient , the staff is very friendly and cooperative, I definitely recommend this hotel when visiting Abu Dhabi for business. March 10, 2014
Rated 5.0 out of 5.0 by reception Very good. I would like to name Mr. Gopal in the reception area as an excellent find. March 10, 2014
Rated 5.0 out of 5.0 by Exceptional staff and facility Jana was most helpful as was everyone and that's why I'm an IHG platinum member and have been since 2000 March 8, 2014
Rated 5.0 out of 5.0 by Great staff, not the first time! Arrived very early morning and got my room with early check-in within 5 minutes to shower, head for breakfast and get ready for a full day of work in Abu Dhabi. Great staff, throughout the hotel, made every effort during my stay and it worked great, as it did during my past visits. The consistency of this performance tells me there is a lot of dedication behind it and it makes it my favorite place when in Abu Dhabi. March 3, 2014
Rated 5.0 out of 5.0 by Wonderful Stay The hotel staff went out of their way to make my stay comfortable. March 1, 2014
Rated 5.0 out of 5.0 by Great Staff and Service The Holiday Inn Abu Dhabi has the friendliest staff of any hotel I have ever stayed at. Each individual goes out of his/her way to ensure that you are enjoying your stay as much as possible. The staff at the Holiday Inn Abu Dhabi make it feel like a home, not a hotel. February 27, 2014
Rated 5.0 out of 5.0 by Great accessibility and access to the city. We love this hotel because it is central, has good off street parking with no annoying valet parking service and delays such as at Yas Island or Qiryat al Beri hotels. the rooms are tastefully decorated and comfortable. Other features we enjoy are the roof top open air bar and restaurant with views over the city. One small issue is that the building air conditioning will not reduce enough during daylight hours to sleep under the winter weight duvets. This is not ideal for travelers coming in from all night flights. We question why winter duvets are even needed in such a hot climate or why other options are not provided. February 25, 2014
Rated 5.0 out of 5.0 by Always Impressed! I keep returning to this hotel because it is a great experience from start to finish. To start things off, there is complementary Valet Parking, and an underground parking garage that makes coming and going very easy and quick. Check-in and Check-out is always a great experience with the extremely friendly staff, and since I am an IHG member, I often receive gifts (e.g. complementary drinks, scratch and win vouchers, room upgrades). The Lemon Tree Restaurant has fantastic food, and is a great place to unwind. The Starbucks in the lobby is quite convenient, and I get a coffee from there most mornings. The Location of this hotel is very convenient, and is away from heavy traffic, and this is the primary reason for choosing this hotel in the first place. I have yet to find myself dissatisfied about anything during my many stays with Holiday Inn Abu Dhabi, and each stay is fantastic. February 17, 2014
Rated 5.0 out of 5.0 by Comfortable location to business meeting place Convenient. Meeting location is nearby. Public transposrtation is always available. Staffs are very friendly. February 16, 2014
Rated 5.0 out of 5.0 by Great service by staff staff has provided excellent service and the facilities also in very high standard. February 10, 2014
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