Rated 3.9 out of 5 by 179
Rated 5.0 out of 5.0 by None at this time Professional staff and service was great
My hotel stay was excellent. Mr. Charles Dukes and another shuttle driver, can't remember his name was professional and went above and beyond to help my co-workers and I out. Recommended a great restaruant and even helped us get seated. Mr. Dukes was very friendly and gave us great guidance on other places to eat for our next visit. The only drawback I had was that my room did not get cleaned up in a timely manner. I was out of the room by 7:30 and returned by 4:00 and it was not cleaned. No big deal but would have not mind. Other than that excellent stay.
August 6, 2014
Rated 5.0 out of 5.0 by Bobby 2912 Facility cleanliness; staff competency.
Manager on duty converted my reservation to a group rate without hesitation, although I was originally booked at a higher rate. Several meals were not particularly appealing.
July 31, 2014
Rated 5.0 out of 5.0 by msmaf2 Had a nice time
I loved this hotel I had a awesome time. The room service was nice and this hotel was in a nice location even though they were continue to work on the freeway.
July 31, 2014
Rated 5.0 out of 5.0 by Texas Lady This is a staycation location!!!
We live in Plano Texas and just wanted a swimming pool for a couple of days. Quiet, shaded, some ambiance, access to food and drink...just a place to "chill" (Texan for be hot but happy) for a few days.
The Crowne Plaza in Addison Texas is THE PLACE!
Huge trees and flowering bushes surround the Y shaped pool. The hot tub seats 10...15 people and is wonderfully warm. Both are lighted so beautifully at night.
You will just love this hotel and the POOL.
Oh, Yes. The guest rooms, the beds, all the rest is just what you should expect from every hotel but only get at HIG hotels. Everything is wonderful. comfortable, clean and safe. Have a magnificent time!
July 30, 2014
Rated 3.0 out of 5.0 by chica7 Comfortable bed below average service
Room was ready after 5 p.m. The staff did nothing to make up for the inconvenience. The bathroom is too small for the suite; outdated. I was suppose to have a complimentary breakfast but they ran out of cards and again the staff did nothing to solve the issue. By that point I was tired of dealing with them.
July 29, 2014
Rated 4.0 out of 5.0 by pickysleeper Clean room and comfortable bed
Overall, the room was nice. It was quiet after 10:30pm, and the room temperature stayed constant during the night.
July 29, 2014
Rated 3.0 out of 5.0 by Joe. Not worth it
Old and run down. Said they did a remodel, on the lobby maybe.
July 28, 2014
Rated 3.0 out of 5.0 by TotallyTK Turning into an overpriced Holiday Inn...
I've been staying at this hotel for business for 6-7 weeks now, but I think it's time to take another look around. The rooms are fine and very quiet (I usually book a suite on the "concierge floor.") The layout of the guest floors is like a maze - expect to get disoriented. Front desk and housekeeping personnel are friendly and efficient. Food and beverage management, however, is mediocre and seems to be declining. I travel alone, so I don't venture out much for meals. The bar seems to be running out of things a bit too often, especially premium items, and there often seems to be poor communication between the bar and the kitchen on food orders. They just implemented a new food menu which is underwhelming at best, both in content and format. The choice of appetizers has gone from 6 or 7 down to 2, with a similarly uninspired selection of entrees. The whole menu is now presented on one laminated page, a la Holiday Inn or Sunspree Resort. Despite daily complaints from multiple guests, keys to the concierge lounge never work for more than 1-2 days in a row. They used to provide more recognition to Platinum Rewards Club members, in the form of coupons, but have scaled back.
July 16, 2014
Rated 5.0 out of 5.0 by Zuckerman Crown Plaza experience
Excellent stay in every way. Look forward to returning soon. Have never been disappointed with this location.
July 16, 2014
Rated 5.0 out of 5.0 by Queenoftravel Great service
We enjoyed our two night stay at the hotel. The bed was very comfortable. I left my make-up bag in the room when we checked out. Lost and found was very helpful when I called after arriving home. They mailed the forgotten item to me in a very timely manner.
We did not receive a map of the floor where our room was located at check-in. This would have been helpful since we took a wrong turn after getting off the elevator.
July 15, 2014
Rated 5.0 out of 5.0 by Becky1950 Very clean and quite.
The stay was perfect. Staff very nice and helpfull. Room was great.
July 12, 2014
Rated 5.0 out of 5.0 by Barbara50 Comfortable and affordable for business trip
I attended a professional education session at the hotel. I was delighted that I slept well at the hotel as I often sleep poorly when traveling. The comfy room and good sleep allowed me to get the most out of my class. Also, the staff were very helpful when I called in advance for trip planning.
July 7, 2014
Rated 5.0 out of 5.0 by jeffg523 Good value, friendly staff
After seeing some negative reviews, I was a little skeptical at first, even though my past experiences with Crowne have been relatively positive compared to other hotel brands. My first impression was generally positive, especially with the friendly check-in staff and a well kept lobby. The executive suite was quite large, although I felt that the restroom was a little small for a room of that type. It was hard to argue considering it was kept clean, the AC worked well, and there were no plumbing issues. The view from the room was not exactly the best feature; however it was understandable considering the building construction and layout. With the courtesy shuttle, this hotel is a great value and is in a great location.
July 7, 2014
Rated 2.0 out of 5.0 by MrsTony1994 Bed was great but that is all
The bed was the most comfortable I've slept in at a hotel, but the room with a view I reserved was a view of a wall
July 5, 2014
Rated 4.0 out of 5.0 by Bigc1977 Pricey but great location
I stayed here for one night and overall it was good. The rooms were clean and pool was nice. Bar had a nice vibe to it and the galleria is around the corner. The staff at front desk could use some help as they never made eye contact but they did go through the motions of informing me where everything was. Still high priced but what do you expect.... It's by the galleria.
July 5, 2014
Rated 5.0 out of 5.0 by Wendy 08 Guest service
very good experience, hotel staff excellent. They were there to take care of everything even though the hotel was fully booked with our large conference
July 4, 2014
Rated 5.0 out of 5.0 by Gigi29 Amazing staff!
We enjoyed every minute of our stay! Then staff at the front desk was very helpful and we looked forward to breakfast every morning with your dining room staff. They were amazing :-) thanks for everything!
July 1, 2014
Rated 5.0 out of 5.0 by CafeAulait01 Great place to stay
The hotel was very clean. The hotel staff was very nice. The rooms were spacious clean and comfortable. Quite a few high end and fast food restaurants nearby.I would high recommend this hotel to anyone
July 1, 2014
Rated 5.0 out of 5.0 by debbie34 comfortable bed and excellent service
We always look forward to staying at the Crowne Plaza
Hotel when we go to Dallas. The staff at the hotel are
very friendly - always greeting you with a smile and pleasant conversation and are very eager to make your stay at the hotel as pleasant as possible. The rooms are really nice and very clean. The breakfast buffet
is great! We recommend this hotel highly.
June 29, 2014
Rated 5.0 out of 5.0 by cameron1 the service was great the management staff and associares were very caring
comfat the management staff and associares were very caringortable, I booked 13 rooms
June 28, 2014
Rated 4.0 out of 5.0 by bacfireman Great Hotel
Staff very friendly, all areas clean and comfortable, restaurant breakfast was amazing
June 27, 2014
Rated 1.0 out of 5.0 by mac12251225 Outdated hotel
This hotel is very outdated with horrible air conditioner service. Breakfast buffet was good. I was very disappointed in my arrival as I was not acknowledged as Gold honors member.
June 26, 2014
Rated 2.0 out of 5.0 by CowboyTex Very Disappointed
Stayed here again, after several stays over the years. All the new decorating looks nice, but the room we stayed in had no working phone, not even a room service menu. The hanging clothes rack in the closet was pulled out of the wall...telling the staff about this didn't do any good. Told them several times over the 4 days we were there. Internet service was hit and miss. We have never had this experience here before. Was VERY disappointing. The food in the restaurant was not good at all and VERY overpriced.
The highlight of the time here was a Bellman, Charlie.
Hope things improve before we HAVE to come back next year.
June 26, 2014
Rated 4.0 out of 5.0 by upchuck good food, nice pool area, great front desk personel
Just sorry that housekeeping apparently did not know that our pillows were left and taken to front desk.
June 19, 2014
Rated 1.0 out of 5.0 by k. andy Not enough power outlets
There's not an outlet for the refrigerator. Have to used the outlet through the lamp.
June 16, 2014
Rated 3.0 out of 5.0 by Bigdog7 No Rooms Available?
I made a reservation for a King Bed Executive Suite. When I arrived, even though they could clearly see that I had a reservation, they told me that they had no king bed rooms at all. After giving a closer look at the rooms available, they found a standard king room with a poor view looking at a wall. The hot tub needed cleaning and the jets didn't work. This was suppose to be a relaxing weekend for me. I retired after 24yrs of Military Service. I now dedicate all of my time to caring for my 81yr mother who suffered a series of strokes leaving her needing maximum assistance. I don't get much free time to get away. I had to hire a nurse do the weekend. This stay cost me a good amount of money for a big disappointment. I've stayed at Crowne Plaza properties throughout Texas and the United States and I have always enjoyed my stay. This is a first and I believe a one time incident. I will continue to use Crowne Plaza. I can't say that I would choose this location again.
June 12, 2014
Rated 3.0 out of 5.0 by slick chick nice friendly bar area
Looks good, friendly staff, food a little high for what you get. Clean and comfortable needs a little room repair in some rooms. Nice location to everything. Helpful staff.
June 12, 2014
Rated 5.0 out of 5.0 by GLORY HALLELUA Great service all around
All cheers for your hotel. I will be back or drop in at other
city or state. Will see you next June for sure.
June 10, 2014
Rated 5.0 out of 5.0 by traveler12345678 GREAT FRONT DESK STAFF
GREAT HOTEL , HOMEY FEEL AND GOOD BREAKFAST BUFFET , MAID SERVICE OK BUT COULD BE BETTER
June 9, 2014
Rated 1.0 out of 5.0 by Jersey Dan Needs repairs
Room was in disrepair and noisey. Hotel food was more like premade gas station food. Would not recommend staying here.
June 7, 2014