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Rated 4.2 out of 5 by 207 reviewers.
Rated 5.0 out of 5.0 by Excellence All facilities are run by - people - of course. The personnel at your facility rated second to none. Thanks! August 1, 2015
Rated 1.0 out of 5.0 by Disappointed Having stayed at several Holiday Inn's before, we were very disappointed with this location. It began with our arrival, we arrived to find out that the free breakfast we were told they offered was not free. I had made sure to ask this when we made the reservation because if not, we would have chosen to stay at another hotel. Secondly, the wireless internet was not working. When I inquired at the front desk I was given an 800 number to call to resolve the problem. Thirdly, using the bathroom in our room was fairly disturbing as there was black mold in the shower and one of the shelves had been pulled off the wall leaving nothing but a couple of holes in the wall. Finally, when I approached the front desk about my concerns I stood waiting to speak to the gentleman for about 10 minutes while he was on a personal phone call. I wasn't asking for much, but he didn't even acknowledge my existence. Which I was fairly surprised considering there were kids running all over the lobby around me making a considerable amount of noise. This experience has left a bad taste in my mouth and I sincerely hope that my concerns will be addressed with the management. I would have asked to speak with a manager, but we were in the middle of a military transfer and had several other concerns to worry about. July 31, 2015
Rated 5.0 out of 5.0 by atencion escelente hotel comodo un hotel donde la atencion al huesped es excelente, la habitaciones comodas muy relajadas, lo recomiendo July 29, 2015
Rated 5.0 out of 5.0 by Great Hotel This is an outstanding Holiday Inn. Friendly caring staff, newly remodeled, comfortable beds and pillows, nice chair and ottoman for relaxing. Been staying here most weeks since March 1st and will continue to stay through the end of the year due to the service and friendliness of the staff and the nice newly remodeled hotel. Other than the excellent hotel, having a major grocery store, several restaurants and come fast food within walking distance is very nice also. July 29, 2015
Rated 4.0 out of 5.0 by good sleep all i did was sleep all i did was sleep all i did was sleep all i did was sleep all i did was sleep all i did was sleep all i did was sleep bed was great July 21, 2015
Rated 4.0 out of 5.0 by Great Bar I thought the bar was excellent and the staff there was great. I think that the cleaning crew was good, but one day they did leave the dirty towels in my room. Ohterwise the room was cleaned great. Overall the grounds were always neat and clean. July 20, 2015
Rated 5.0 out of 5.0 by Holiday Inn Business Trips Whenever I stay for business, I always stay at Holiday Inn and this trip was no different. Akron West was a great hotel with a friendly staff and I'll stay here every 2 weeks going forward July 19, 2015
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