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Rated 4.0 out of 5 by 97 reviewers.
Rated 5.0 out of 5.0 by very nice room I would stay here again if in the area. The staff was very friendly September 24, 2014
Rated 4.0 out of 5.0 by Nice stay Beds are comfortable and the pillows are amazing! I was able to get a great night's sleep. The WiFi was an issue for me - I had work that needed to get done online, but my laptop kept losing service. I ended up not being able to get anything done. On the first morning, I had picked up my free newspaper on the way out the door and put it on my suitcase to read later - it was gone when I returned. I also had a shopping bag I was keeping to take home some random things that wouldn't fit in my suitcase, but it was discarded the second day - at least the receipt and some other papers were taken out first! The lunch service offered for our business meeting was irritating - it was pricey and inconsistent and the order form caused a great deal of confusion that wasn't rectified by staff without a discussion. During our meetings, the cans of soda provided the first day were long-expired - it does go bad! Other than these rather minor annoyances, though, the stay was nice. It's pretty quiet and very clean inside and out - which are the more important things. September 22, 2014
Rated 5.0 out of 5.0 by Great staff and service The staff was great and made my stay great. They bent over backward and was wonderful September 16, 2014
Rated 5.0 out of 5.0 by Long Term Customer First, I spent more time at this particular Holiday Inn over the first 8 months of 2014 than I have in my own house. I travel for business and this has been my hotel of choice. The hotel is an older property which can have certain drawback if not managed carefully. The staff takes great pains to keep this property up and clean at all times. The rooms are comfortable. The hotel has 2 restaurants on the property. One is owned by the hotel and is just off of the lobby, the other is a high end restaurant attached to the building. The food is good in both, but can be pretty expensive in the one that is not owned by the hotel. What makes this hotel really stand out is the staff. They are EXCELLENT. I have watched them bend over backwards, over and over again to help people staying with them. I will always stay with them when travelling in Akron. And, if you like good music, the best is always playing in the restaurant/bar just off of the lobby. September 15, 2014
Rated 3.0 out of 5.0 by problems See survey. Sent to a dirty room.Given keys that did not work. Staff tried to be helpful, but we had to return to the desk two times to get a room. Dinning area really is just a bar - very loud. September 12, 2014
Rated 4.0 out of 5.0 by Close to office I've been staying at Holiday Inn Express locations for years now and I typically have a good stay. The Akron location is a few minutes from my company's main office and I have been staying at this location for the past several visits. My only issue with the room was the heating/air conditioning unit. It was too noisy and kept cycling to maintain the room temperature. It woke me up throughout the night. Other than that, it's a good room with updated furnishings and a nice bathroom. Hopefully the a/c unit can be replaced or fixed soon. September 8, 2014
Rated 5.0 out of 5.0 by Lounge When I'm in the Akron / Cleveland area I stay at one place and that's the Holiday Inn Akron West. I really enjoy the people employed there especially Dee in the bar and Markeith at the front desk. I would not consider staying elsewhere due in part to the service and overall attitude I experience at this property. September 8, 2014
Rated 4.0 out of 5.0 by underrated food The dinner/bar area food is very underrated, if you stay at this property the burgers and chicken wings are a must! September 2, 2014
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