Rated 4.0 out of 5 by 95
Rated 5.0 out of 5.0 by banda87 Great staff and service
The staff was great and made my stay great. They bent over backward and was wonderful
September 16, 2014
Rated 5.0 out of 5.0 by Don8388 Long Term Customer
First, I spent more time at this particular Holiday Inn over the first 8 months of 2014 than I have in my own house. I travel for business and this has been my hotel of choice. The hotel is an older property which can have certain drawback if not managed carefully. The staff takes great pains to keep this property up and clean at all times. The rooms are comfortable. The hotel has 2 restaurants on the property. One is owned by the hotel and is just off of the lobby, the other is a high end restaurant attached to the building. The food is good in both, but can be pretty expensive in the one that is not owned by the hotel.
What makes this hotel really stand out is the staff. They are EXCELLENT. I have watched them bend over backwards, over and over again to help people staying with them. I will always stay with them when travelling in Akron. And, if you like good music, the best is always playing in the restaurant/bar just off of the lobby.
September 15, 2014
Rated 3.0 out of 5.0 by BJIB problems
See survey. Sent to a dirty room.Given keys that did not work. Staff tried to be helpful, but we had to return to the desk two times to get a room.
Dinning area really is just a bar - very loud.
September 12, 2014
Rated 4.0 out of 5.0 by KevinH26 Close to office
I've been staying at Holiday Inn Express locations for years now and I typically have a good stay. The Akron location is a few minutes from my company's main office and I have been staying at this location for the past several visits. My only issue with the room was the heating/air conditioning unit. It was too noisy and kept cycling to maintain the room temperature. It woke me up throughout the night. Other than that, it's a good room with updated furnishings and a nice bathroom. Hopefully the a/c unit can be replaced or fixed soon.
September 8, 2014
Rated 5.0 out of 5.0 by lighting guy Lounge
When I'm in the Akron / Cleveland area I stay at one place and that's the Holiday Inn Akron West. I really enjoy the people employed there especially Dee in the bar and Markeith at the front desk. I would not consider staying elsewhere due in part to the service and overall attitude I experience at this property.
September 8, 2014
Rated 4.0 out of 5.0 by rb32 underrated food
The dinner/bar area food is very underrated, if you stay at this property the burgers and chicken wings are a must!
September 2, 2014
Rated 5.0 out of 5.0 by AJHMD Stay
Excellent; everyone was very helpful and accommodating
September 1, 2014
Rated 5.0 out of 5.0 by Bingrid Clean room and excellent desk service
The room was probably the cleanest room we have stayed in in a long time. It was the quietest room also had the most comfortable mattress and pillows.
August 30, 2014