Rated 4.4 out of 5 by 94
Rated 5.0 out of 5.0 by pb14 Good choice for an overnight stop
The room was clean. Breakfast was above average. Our room had a mini fridge and microwave and a sofa bed in addition to two queen beds. This gave us a little more elbow room. which was nice after a long day in the car.
The front desk clerk gave us a list of restaurants in the area which was helpful. We found a very good locally owned steakhouse. This was a good choice for a one-night road stop.
June 28, 2014
Rated 5.0 out of 5.0 by MsMike The beds are great! Personnel were very friendly.
My husband and I stay at this Holiday Inn often We feel comfortable staying there. I would recommend it to anyone.
June 25, 2014
Rated 4.0 out of 5.0 by CarDon Enjoyable stay with a good location.
Pictures on website are a little deceiving. Overall, though, we had a good stay overnight. No noise, and a very friendly hostess at breakfast. Sam was a pleasure to talk with, and was a very nice woman. Would recommend this Holiday Inn Express for other travelers.
June 21, 2014
Rated 5.0 out of 5.0 by GreatNeck Breakfast
The breakfast attendant was a star! Cheerful, helpful and efficient.
June 12, 2014
Rated 5.0 out of 5.0 by Alchuck Very clean and comfortable room with reliable internet connection.
Great location for business and travelers. Very relaxing environment with competent and caring staff. Nice variety of nutritious foods offered at the breakfast buffet. Start the day very refreshed and ready-to-go!
June 10, 2014
Rated 5.0 out of 5.0 by pia15 Sarah's Eye Surgery
We enjoyed the near proximity of the hotel to where our daughter had her surgery. The staff was great about honoring the "do not disturb" sign on the door. She ha a quiet room in which to sleep and recover during the day.
June 10, 2014
Rated 5.0 out of 5.0 by NAnnG Bed Pleasure
The bed and pillows were excellent and the cleanliness of the room.
June 2, 2014
Rated 4.0 out of 5.0 by Carl12349 Good Hotel with Great Price
The hotel is nice but feels a little old. The gym needs a little more space but if you just need a place to sleep and eat breakfast then there is no better value out there.
June 1, 2014
Rated 4.0 out of 5.0 by JKCR1234 A Pleasant Stay
A decent hotel for the price. Rooms were clean and staff was nice. Our visit landed on a Saturday night/Sunday morning and it was quite busy - fairly rude lodgers in the breakfast area, but otherwise enjoyable. Not a very pretty location - a bit in a hole and next to a truck plaza/Motel 6. Felt a wee bit unsafe.
May 23, 2014
Rated 5.0 out of 5.0 by precision Comfort away from home
I work long hours when I'm on the road, and it is nice to relax in a clean, spacious room. The bed was extremely comfortable and what a great night's sleep. I will definitely stay here again when I return.
May 22, 2014
Rated 5.0 out of 5.0 by ThePrince65 Always a home-run
The staff is always attentive and courteous.
I recommend this hotel to whoever will need to stay in the area.
May 19, 2014
Rated 5.0 out of 5.0 by Nancy C Exceptional service and very comfy beds
My husband and I spent a week at this Holiday Inn. This chain is always our preference, but this one in particular was exceptional! After several days into our stay, our A/C stopped working. A maintenance person checked it out first thing in the morning, and it was beyond repair. We were very impressed that a whole new unit was brought in within an hour, and none of our family plans were delayed or interrupted. The only reason we didn't give the breakfast a 5 star rating, is that gluten free bagels or muffins were not offered, as we had at other locations.
May 15, 2014
Rated 5.0 out of 5.0 by Nanle Reward Members
We are reward members. What happened to bottles of water in the room, little packages of goodies, and papers at the door in the a.m.
We miss all the little things that made us feel like being a member.
May 10, 2014
Rated 5.0 out of 5.0 by Girlsweekender Would stay again
Everything about the stAy was great. The food selection was the best I have ever seen. One morning with bacon and the next was sausage also included western omelette. The towels were nice and fluffy. The room seemed very very clean. I was looking for a room with two queen beds and many of the other hotels in the area only had two double beds which is not quite large enough. This hotels beds were what I was looking for and we're very comfortable and large enough. I would definitely stay here again if I have the need arises.
May 7, 2014
Rated 5.0 out of 5.0 by erica0608 late night staff was excellent
arrived very late and the staff was excellent. she was very nice and friendly. koodoo's to her! hotel was right off the toll road. easy to find.
March 21, 2014
Rated 5.0 out of 5.0 by David2424 Comfortable bed and great service.
pillows and beds were great staff was allso great.
January 11, 2014
Rated 3.0 out of 5.0 by DavisD Hurry up and wait
Booked two rooms for two days and was billed for an additional night. I paid with a debit card so the charges were instantly billed to my account. When I brought this to the attention of the reservationist on duty I was told there was nothing they could do about it, it happens all the time and I will have to wait until the extra charge falls off and auto corrects!!!!!!!
Not a good answer.
It took about 6 days to correct itself. (unacceptable)
Otherwise the stay was average.
January 7, 2014
Rated 5.0 out of 5.0 by Suzie99 Wonderful -- except for lukewarm hot tub
Everything was as wonderful as you'd expect from HI Express. The only downside was that the temperature of the hot tub was more lukewarm than hot.
January 6, 2014
Rated 5.0 out of 5.0 by Dkap Always good
Staying at the HI-Richfield is now a tradition for us. Mn to Conn and Conn to Mn! Great breakfast and quiet rooms!
January 2, 2014
Rated 3.0 out of 5.0 by ladyjph Not one of our best stays!
We are members and always stay at Holiday Inn Express when we come to Ohio. We have always enjoyed our stay at the hotel... but the last few visits has not been very good! I have made several complaints to the front desk.... I was visiting my Mother in law with my 9 year old daughter and had some man pounding on our door very late one evening and swearing at me to open the door! Then my daughter and I were in the pool and this other guest with his son was playing with the life preserver ring and was throwing it around in the pool and almost hit me in the face.... and our last stay was just last week and we had booked a handicapped room for my 93 year old Mother in law and due to her getting sick she was not able to join us but we kept the room. We were not able to take a shower in the 2 days that we were there because there was a problem with the water going from warm to very cold. Not once did we have hot water... I called the front desk with shampoo in my hair and asked if there was a reason why we didn't have hot water and was told that maybe it was because everyone one was using the water at the same time. I then said your a major hotel chain and you shouldn't have these kind of water problems for your guests! Also with this room being for the handicapped the bathroom door would close very quickly... My daughter almost got her finger caught in the door and I kept getting hit in the behind! And no we were not offered another room!!!!!
December 26, 2013
Rated 5.0 out of 5.0 by Keck76 Consideration of staff
The staff put me in room that more than fit my accommodation to keep me distant from a party being held from other guest so I could get peaceful rest. Very considerate. Thank you!
December 19, 2013
Rated 4.0 out of 5.0 by Braque18 Comfort and consideration in Inclement weather
One of the evenings in my stay at the Brecksville Holiday Inn Express there were high winds and partial power outage. When I checked in that evening after driving two and a half hrs. from Mich. the hotel staff informed me that the power in the room was limited. There would be no TV or internet service. They would have service restored as soon as the Utilities dept finished there work. It was helpful information and I was able to go to the room without delay and still be comfortable until the power was restored and I appreciated the update from the hotel personnel. The rest of my stay that week was pleasant.
December 18, 2013
Rated 5.0 out of 5.0 by rdlion Great ecperience
Great place to stay.
Staff is friendly
internet is good
November 6, 2013
Rated 5.0 out of 5.0 by colorado52 Excellent value for the service!
We stayed at Holiday Inn Express in Richfield near Brecksville because our son was having surgery at Cleveland Clinic. We travelled from Colorado to do this so we needed a relaxed stay and that was exactly what we got! The staff was very helpful and friendly and the overall service was great. Knowing that our son was going through a difficult time they actually called up to our room and said that some fresh baked cookies would be available soon! They wasted no time letting us know that all we needed to do was call if we needed anything. Breakfast choices were about the same every day. Omelets with bacon, yogurt, cereal, biscuits and gravy and bananas. There was also muffins and Cinnamon rolls. Juices, coffee, tea and lemon water was a daily stable. I would have liked to see a little more variety in the fruit section, but breakfast was included, so we were just glad we didn't have to leave and go somewhere. We enjoyed the pool and the exercise room! We recommend this place :)
November 5, 2013
Rated 5.0 out of 5.0 by Mikezart One of my favorite places to stay
The staff are professional and very friendly. Breakfast lady is extremely helpful.
November 2, 2013
Rated 4.0 out of 5.0 by shanamadel63 Very nice hotels
The room was very nice and clean and the bed was comfortable.
October 30, 2013
Rated 4.0 out of 5.0 by TXuu Excellent place to stay
Excellent hotel staff was good, friendly. Will stay next time.
October 28, 2013
Rated 5.0 out of 5.0 Great place to stay in the Cleveland area
We stopped at this hotel on the way to the Poconos and we had such an excellent experience that we booked a room on the way back home. It is an exceptionally clean hotel with a friendly staff. It is located close to several restaurants and to the Ohio Turnpike.
October 13, 2013
Rated 5.0 out of 5.0 Nice Hotel
We have stayed in several Holiday Inn Express hotels and this one was one of the nicest.
October 11, 2013
Rated 4.0 out of 5.0 by Happy2swim Happy swimmer
We had made reservations well in advance of our stay. Unfortunatlly when we arrived we found the pool closed ( one of the reasons we chose this hotel). We immediattly complained and the gentleman said he was sorry and see what he could do. When we returned from dinner he had made arrangements with a neighboring hotel for us to use their pool and reduced our rate to compensate us for the inconvience. We were satisfied- thank you for the extra effort.
October 8, 2013