Rated 4.3 out of 5 by 145
Rated 5.0 out of 5.0 by Marsha 68 Great stay
Called for reservation at last minute. Got a great room. Relatively new hotel, well kept, nice helpful employees. Would stay here again in a heartbeat if in the area.
October 8, 2014
Rated 5.0 out of 5.0 by Charger2014 Wonderful stay
From the time we checked in till the time we left the staff met all our needs and if they could not help with directions they got someone there right away to help , cleaning staff never rushed us out of our room to clean , just came back when they knew we had left , All in all i will stay there again and am now looking into using holiday inns on all our travels.
October 8, 2014
Rated 5.0 out of 5.0 by KevinH777 Breakfast
Please consider making the breakfast food of better quality. It is decent, but I think it could be improved. The eggs and meat served could be better. All the other items are good.
October 2, 2014
Rated 3.0 out of 5.0 by The Builder Not Up to Other Holiday Inn Express Location We Stayed in Recently
The property is well located off the New York Through Way, easy to find.
The grounds were keep well and clean.
Front desk staff not enthusiastic and attentive, appeared to be always looking down at possibly their phone or personal tablet. The exception was on check, the person was cheerful and bright.
The guestroom heating / air conditioning unit smelled when tried to heat the room a little on arrival and the bathroom had drywall dust on the floor from a recent installation of a wall door stop, was there on arrival and still there after staying two days.
Breakfast room, food and staff were all very good.
With a little work on front desk staff enthusiasm / alertness and housekeeping on bathroom the hotel would get a 4.2 / 5 and be recommended.
September 30, 2014
Rated 4.0 out of 5.0 by DLS414 Average Holiday Inn
Thought it was an average stay. Basics, mattresses could be updated, breakfast attendant could not keep up with demand of food. I would stay here again as I don't require 5 star service. The staff was accommodating to let us use a table in the breakfast area for a few of us to review our paperwork for next day meeting.
September 28, 2014
Rated 5.0 out of 5.0 by Letins25 good service
Staff was very friendly, clean and comfortable rooms
September 26, 2014
Rated 5.0 out of 5.0 by CrazyCatLover HIEX - West Coxsackie
Great visit - relaxed - got much needed respite from driving..Would HIGHLY recommend...breakfast was best we have ever seen
September 24, 2014
Rated 5.0 out of 5.0 by Bob!99 Clean and modern room
Clean, modern room and facility. Comfortable beds. Friendly and attentive staff. I would surely consider returning to this property if passing through the area again.
September 17, 2014
Rated 5.0 out of 5.0 by Brian2014 Good Business as usual
Nice upgrade to my room when the first smelled of smoke. No hesitation. Always happy with the service. Anyone can enjoy a stay here.
September 12, 2014
Rated 5.0 out of 5.0 by amdf good hotel
this hotel was convient to the thruway, rooms were very nice and large. Hotel was well kept and staff was great.
September 10, 2014
Rated 1.0 out of 5.0 by alpen Damp and Dirty
We booked two rooms for one night early September. Our trip included 3 stays at IHG properties. One was okay and one was wonderful. This stay was terrible.
Upon arrival both our rooms were very damp. The A/C had been on and we thought things might clear up, but they did not.
The internet connection was very weak and I finally just gave up using it.
When we got in bed, everything felt damp, like when you go camping.
The room was not very clean and you can tell someone is dropping the ball here. There was leftover hair on the bathroom floor, the coffee maker was dusty,and there was visible dust on different things in the room. It seems like the room is only given a superficial cleaning.
While we were too tired to call management and deal with room changes, I did write ihg about the issue and they did try to make things right. Kudos to that.
September 10, 2014
Rated 5.0 out of 5.0 by landbc Great stay!
We stayed here for a wedding in the area. The hotel was beautifully updated, the room (king) was also beautiful.
September 5, 2014
Rated 5.0 out of 5.0 by lynn325 Perfect place to stay
We came to see the cats in Catskill but were able to visit Saugerties and Woodstock too.
September 4, 2014
Rated 5.0 out of 5.0 by steven123456 good hotel
Everything was good but paid stay with points. The actual price I was quoted was so high that I would only stay there again on points. This hotel is in an area that really only serves the thruway traffic since the town of Coxsackie is not worth visiting.
August 30, 2014
Rated 4.0 out of 5.0 by Avanti1964 Easy to find and Easy to stay.
Simply put a "no hassle" stay from beginning to end.
August 30, 2014
Rated 5.0 out of 5.0 by Visitors to Catskill met expectations
Clean, very friendly and helpful staff. Excellent value.
August 29, 2014
Rated 5.0 out of 5.0 by roger from buffalo great place to stay
excellent staff and hotel will be back next time in in the area
August 27, 2014
Rated 4.0 out of 5.0 by AndyF134 Nice Experience
Overall Good Value. Staff resolved any issue I had as quickly as possible. Wish bathroom and room a little cleaner found few cobwebs.
August 26, 2014
Rated 4.0 out of 5.0 by nick056 Cool bathrooms and decent service
The bathrooms looked really cool and were very nice. There was a good amount of outside noise, but that could be contributed to having a room near the elevator. Service was good, but could have been friendlier.
August 25, 2014
Rated 4.0 out of 5.0 by Bergentraveler Great hotel, Great Staff!
First time we've ever tried this Holiday Inn Express which is just off Exit. 21B of the New York Thruway. Staff was very friendly. Rooms modern, clean and comfortable. There is also a nice indoor pool and exercise room available. All this, at a great price, only 20 minutes south of much more expensive hotels in downtown Albany. Special thanks and kudos go to the delightful woman who manages the breakfast room. She could not have been more helpful and friendly. She is a credit to the IHG brand. Looking forward to our next stay next week and to many more stays there in the future
August 22, 2014
Rated 5.0 out of 5.0 by johnf Quiet as expected!
this hotel is located away from the hustle and bustle.very quiet.Laura at the front desk was very friendly room was very clean and the breakfast in the morning was standard hie breakfast.
although there was not much around we did take a ride to the river I believe it was Riverside Park brought a little picnic lunch and had a drink or two by the water is very relaxing.if passing through I would definitely stay at this hotel again highly recommended.
August 21, 2014
Rated 5.0 out of 5.0 by Ted_VA Enjoyed our stay
We were in the area to attend a wedding at Germantown. We really enjoyed the hotel. Comfortable beds, good food. A front staff clerk was very helpful in giving us some good ideas for a scenic drive when we had a few free hours. We drove off into the Catskills.
August 20, 2014
Rated 5.0 out of 5.0 by Chuck5B Business Trip to Upstate Ny
Easy access to the highway..Great service and extra clean hotel.
August 19, 2014
Rated 5.0 out of 5.0 by Ralph54 Comfortable bed, great service
I would highly recommend this hotel. The room was clean, the bed was comfortable and the complimentary breakfast was better than expected. Overall a great hotel.
August 18, 2014
Rated 5.0 out of 5.0 by clr03 hotel was very clean
Rooms were very clean - staff was friendly and helpful
August 13, 2014
Rated 4.0 out of 5.0 by Emigull Great Place to Stay!
In the middle of nowhere this IS THE place to stay! We thought the service was very friendly.
August 12, 2014
Rated 5.0 out of 5.0 by Qialla Get Away with "Tweens"
I took two twelve-year-olds and an older "sitter" for an overnight, just for something to do. We were only 45 minutes from home. They enjoyed the pool, breakfast, and each other's company. I slept all night and had no clean-up in the morning. A good time was had by all!
August 11, 2014
Rated 5.0 out of 5.0 by Feis mom Comfortable, clean and convenient
I recently stayed at the Holiday Inn Express in West Coxsackie one night to be close to the Catskills Irish Feis. The hotel is approximately 25 minutes from East Durham where the feis was located.
The hotel staff was friendly, the room was comfortable and the breakfast was very good. I thought the comfort and quiet of the hotel and the price was better than staying at one of the East Durham resorts.
I would definitely stay here again.
August 7, 2014
Rated 2.0 out of 5.0 by Druppy22 Worn out bed and bad plumbing
Note*** Don't spend to much time thinking about how to end your review the site will time out and you have to start over, ad that to the complaint.
I had to pay $40 more than I normally do at this hotel and got so much less for my money.
Bad plumbing no pressure and no drainage.
Bed was so worn out that when you sat on the edged you sank into the mattress and the support cord digs into your legs.
The bed side lamp didn't work so I couldn't plug in my lap top I fixed that.
The room smelled like stuffy cigarette smoke.
Sadly this place is not that old but it is already starting to get feel.
I have stayed here a dozen or more times since it opened and normally I really like it here.
I'll be back but I will make sure I don't get stuck with this room again.
August 7, 2014
Rated 4.0 out of 5.0 by julie@upstate very pleasant
good stay, clean and comfortable. good to have kitchenette in room. need to put teabags with coffee!
August 5, 2014