Rated 3.7 out of 5 by 229
Rated 3.0 out of 5.0 by SET48 Unprofessional front desk clerk
The billing for a coworker and myself was inaccurate. When I asked the front desk clerk to correct the mistake she claimed she could not. She sarcastically called me "hon" about 12 times. When I asked that she stop she smirked and looked at the customers behind me as if I was the inappropriate party. A desk clerk on my day of departure corrected the bill in a few seconds. I travel 3 nights a month for business. This hotel has never recognized my reward membership in the last 3 visits. I will not stay here again.
July 19, 2014
Rated 4.0 out of 5.0 by DW2H A bit bumpy at first, but it all worked out just fine.
I stayed for an overnight on my way upstate, and I really just wanted to relax and unwind before what I knew was going to be a crazy, busy week..... I've stayed here before, but apparently this time there was a kids soccer tournament during the weekend, and it as also opening day at the track up in Saratoga... so the hotel desk was hopping when I arrived and it was really hectic. There was some difficulty with my room assignment, and it took quite a while to get me situated, which made me wonder if I had made a mistake in staying here. My room was quite comfortable and away from the hub-bub of all the kids, and I got the rest I needed.... but being an Platinum member I'm used to a very high standard when I stay, so the next morning I voiced my concerns to the manager. She was extremely kind, apologetic, and generous by offering me some bonus rewards points for my trouble, instantly renewing my only slightly shaken faith in Holiday Inn.... my go-to hotel everywhere.
This one is perfectly located just off 87, with lots of choices of where to eat... and right down the block from the Colonie Mall.
July 19, 2014
Rated 5.0 out of 5.0 by lek123 another great stay
Clean, good food, and great pools. We really enjoyed our stay. Kids eat free at restaurant with purchase of adult meals. So it made dining at hotel restaurant very reasonable for our family. Room was clean and staff was very friendly and helpful. There is also a shuttle service to take u anywhere on wolf rd...restaurant, movies, mall, etc. Both indoor & outdoor pools were well kept. Will stay here again.
July 17, 2014