Rated 3.5 out of 5 by 57
Rated 4.0 out of 5.0 by Brian1210 Freezing Cold pool, great location
We visited for the Balloon Fiesta. This is a great location for that. My kids were excited to use the pool and waterside. The pool water was so cold we were only in there for about 3 minutes until we moved to the hot tub which wasn't much warmer. They were very disappointed as were we. I would stay here again, but would ask about the temp of the pool before we book.
October 17, 2013
Rated 4.0 out of 5.0 by TENLAY ROOM AND GREAT SERVICE
THE ROOM WAS GREAT I ENJOYED THE BED VERY COMFORTABLE AND ENJOYED THE SERVICE, I ENJOYED THE STAFF.
October 15, 2013
Rated 3.0 out of 5.0 by Cbradford Good value for the money
After the Holiday Inn Express booked the wrong day for our stay, we took a room at this nearby Holiday Inn. The front desk person at the Holiday Inn Express was not at all helpful in finding this alternative room,
We were using a reward night for this stay and the front desk,person at this Holiday Inn was most helpful in showing us how to transfer the reward night to this alternate motel.
September 30, 2013
Rated 5.0 out of 5.0 by RexR Service and Value
After a four hour drive, all that one can ask for is a quick check in and a clean fresh room. You will not be disappointed here. There is restaurant inside with good food. But, the best part is the rooms are super clean, firm mattress, fresh lien and plenty of towels. There is choice of pillows also to choose from with internet access and cable. The indoor pool is relaxing along with the hot tub. Look into it, you will be glad you did.
September 25, 2013
Rated 5.0 out of 5.0 by bp88101 home away from home
Love this hotel. Everything was great. From the service to the bar to the food to the bed. Great value and close to many amenities.
September 24, 2013
Rated 1.0 out of 5.0 by Boylanjones Staff Were Unhelpful
While I understand that new staff go through training, but this was not a good experience. They took a long time to check me in with the reservation. Then after being in my room a little bit I noticed that the wifi signal was awful. So, I went to see about getting a different room closer to the center, but the young guy at the desk didn't seem to understand my request. I asked for an ethernet cord, which he didn't think they had either. Fortunately, there was another person there by then who went and got me one. The worst offense is that they charged my card instead of my business's credit card in the end. This stay was a fiasco. The rooms and lobby were very nice, but the service was poor.
September 15, 2013
Rated 4.0 out of 5.0 by Bsmiley Double Charged? honest mistake or normal practices
This is not the first time I've stayed at a Holiday Inn, I am a Platinum Member, It seems to be an ongoing pattern with Billings, Thank God my wife watches all of my expenses with a magnifying glass, online direct to our account, saves me alot of money, well maybe not? Just beware fellow travelers, I get the express check out under the door and consider it good to go. No not at all 2-3 days later my card is being billed another amount, I have disputed all and have been riembersed full amounts with full apologies. The problem is how many people do what I do and consider the express check out to be final, then to have your card charged whatever amount within a couple days? You get the point, Im starting to think this is an every day mistake and is a numbers game of who will double check posted, not pending transactions
September 11, 2013
Rated 3.0 out of 5.0 by DAVID1945 david1945
THIS WAS A NICE MOTEL BUT WE DID NOT REALIZE IT WAS NOT AN EXPRESS HOTEL AND THAT THEY DID NOT HAVE A FREE BREAKFAST. THEIR IN HOUSE CAFE WAS PRETTY HIGH AND WE PREFER THE FREE HOT BREAKFASTS LIKE WE ALWAYS GET AT THE HOLIDAY INN EXPRESS LOCATIONS.
September 6, 2013
Rated 3.0 out of 5.0 by kath88erine decent hotel
I was there on business I wasn't in the room long.
September 3, 2013
Rated 4.0 out of 5.0 by stayABQ Overall
Chris that works in the restaurant is amazing. He was always friendly and remembered our orders. It was the best service we received in Albuquerque. He was the reason we ate breakfast there. Saturday night was crazy with a billion people in the pool and a ton of drunk people. Hard to relax with kids running down the hall and loud people.
September 2, 2013
Rated 3.0 out of 5.0 by CatchingSunsets It was just ok.
We stayed at this hotel while in Albuquerque. Upon getting to our room, we found the carpets to be so dirty I didn't want to take my shoes off. There were stains ALL over the carpet. The sheets on the beds needed to be replaced too. They were warn out to the point that you could see through them. The slide at the swimming pool was a nice touch but because they need landing space for the slide, the pool is very small. The staff was very nice and helpful. All in all, I usually enjoy staying at HI, but this one just didn't live up to the name. I wanted to try the bar in the hotel but was not able to.
August 26, 2013
Rated 5.0 out of 5.0 by Janie89 Pleasant and comfortable stay
This was our first stay at this hotel. We would definitely stay there again when we visit Albuquerque.
There were two disappointments. The room's hair dyer was not in working order and overheated immediately. However, when I called the front desk, a new one was delivered to the room pretty fast.
The parking lot is too small for the hotel size.
Everything else was pleasant, The service is the bar was excellent and the bar tender provided excellent service.
For our first experience we were quite pleased.
August 17, 2013
Rated 5.0 out of 5.0 by Pushkin1991 Fun
Location is everything. I parked my car and was walking distance form everything I wanted to do.
August 10, 2013
Rated 3.0 out of 5.0 Comfortable beds, pretty rooms.
At check in we requested extra pillows, Never delivered..when called down around 10pm to see what happened they said they ran out of pillows. Also someone had an accident in the pool so it was shut down for over 3hours, which was was the reason we Got a room there. The pool was small and everywhere u stood in the pool u got splashed by the people sliding down. In the morning we asked the maid for extra towels, and ofcourse they were out of them too. But she did give us some bath mats to use! Also the elevator is quite loud if your next to it!
August 4, 2013
Rated 3.0 out of 5.0 by ldbullfrog just ok
the room was overall comfortable but there was some small issues. We (family of four) stayed three nights and had to ask for towels all three nights, there were three towels first 2 nights and none were left on the last night. Also soap and shampoos were never replenished, not a big deal because we brought most of our own. But the staff was not very agreeable to replenish owels for four.
August 3, 2013
Rated 1.0 out of 5.0 by Miramar The no Business Center Hotel
Don't try to print something in this hotel. Instead bring your own printer and computer. Admin won't allow you to plug any usb hence u need to put everything on sky-drive which is a good practice. However, the personnel try hard to resolve issues and find workarounds.
No milk in the vending machine. IHG member are welcomed with a tiny bottle of water like they assume as a member you are thirsty enough to require a bottle of water as welcome. I am tempted to drop my member ship
July 25, 2013
Rated 5.0 out of 5.0 by MoustasticVacation Awesome Staff
We traveled across the country and arrived a day early and they were able to accommodate and rearrange things so we could check in early. LaShonda and Megan were very professional and were a huge help to make sure our stay was great. Anything we needed they were right there and made sure it was taken care of. Rooms were clean and comfortable and I would highly recommend staying there. I am a travel agent and I am very picky about where I stay and I have to say this passed my test. I hope that everyone has the pleasure of meeting these fabulous Hosts. Our only disappointment was that our daughter could not use the pool slide...she was an inch too short and we booked your location for that reason.
July 15, 2013
Rated 1.0 out of 5.0 by Brons poor service
room by highway was very loud. Poor service from a number of members of team.
June 30, 2013
Rated 5.0 out of 5.0 by gnh4 Nice Hotel
This was our first stay and we would stay again. It was nice to have the restaurant off the Lobby the first night. Saved having to go back out. Good food at reasonable prices. The second night we took advantage of the Lounge off the Lobby to do some laundry as we had a couple of drinks.
It's a little tricky to get off the highway and in & out of the parking lot, but that was the only issue we had with our 2 night stay.
Great place to stay.
June 18, 2013
Rated 5.0 out of 5.0 by davec3671 Great time
Wow what a relaxing place that is very affordable, me and my 9 year old granddaughter were traveling from Goodyear, Arizona to Denver and stopped here to rest for the night, and we could not belive that they had a two stories slide in there indoor pool, and we had a great time. We had dinner in the hotel and we're surprised at how great the food was and very affordable. The beds were very comfortable and we were well rested for are trip back to Denver. We will for sure stop here if we go back to Arizona again.
This to all of the staff for a great time.
June 14, 2013
Rated 4.0 out of 5.0 by kckk4 nice rooms
My daughter wanted to stay at this Holiday Inn because of the water slide but the pool was to small.
June 7, 2013
Rated 5.0 out of 5.0 by dsouzaba Nice property
This was my third stay. it's a good hotel and excellent location. Will stay here again.
June 4, 2013
Rated 1.0 out of 5.0 by Bronsky44 Poor Service
I am a Platinum member and have been for as long as I can remember. I left three shirts in the closet when I left Tuesday, by the time I arrived at my next destination I realized that they were missing so I called the hotel at approx. 5pm of the date of check out. Spoke to someone who took my name and said she would get back to me the next day, I waited the entire day and no call. So I called back and spoke to another staff member who saw my name written on a sheet of paper and promised to speak to housekeeping and call me back..........another day goes by and again no call back. So I called again this time 3 days later and I spoke to someone I believe his name is Phillip who was working his first day on the job......who actually found my shirts and got UPS to come and pick them up and send to me. Employee first day on the job was the only one to respond, Thanks Phillip for providing customer service. I think the rest of the staff could learn some things from you.
Secondly, as a Platinum member I was surprised to be put in a room fronting on the highway, got up twice in the night to check to see if the windows were open it sounded like the trucks were in my room. The window was closed but not very good at sound abatement.
I have stayed at a number of properties in Albuquerque this was my first time staying here and will be my last.
June 1, 2013
Rated 4.0 out of 5.0 by TiredofDriving Waterslide is Awesome!
Stayed on a return trip through Albuquerque. Enjoyed the waterslide and pool area very much. Food is decent and bar area nice. Had a minor maintenance issue, but staff responded and resolved in less than 5 minutes. Having stayed at multiple hotels, (including one across the highway) in the last few weeks, this was by far the nicest, best maintained and most comfortable within the price point. The only complaint would be the entrance to the hotel parking lot, which is a little tricky in rush hour.
May 28, 2013
Rated 5.0 out of 5.0 by dsouzaba Good hotel
Second time staying at this hotel and it didn't disappoint. Clean comfortable room. Good location. Decent price. Will stay here again.
May 13, 2013
Rated 2.0 out of 5.0 by MrPlumber broken toilet
Cons: Room 614. Reason for visit Sun Country Regional Volleyball Tournament. 1) Toilet does not flush completely, had to use a plunger each time someone used the bathroom. Called room service and
I promptly received a plunger. Requested they leave it in the room and they did. Brought it to the attention of the front desk personally next morning at 0700 hour. I was told maintenance would fix it or be moved to a different room. Got back to our room at 2100 hour. Nothing was done. 2) Coffee maker was broken.
3) Old Carpet. 4) Parking is tight.
Pros: Comortable room, good aircondiitioning, clean bed,
refrigerator, hot water,
April 30, 2013
Rated 2.0 out of 5.0 by eedand Noisy and unreliable elevators
My room was next to the elevator shaft. The elevators are very noisy and disturbed my rest.
When I returned from dinner, both elevators had malfunctioned andI had to use the stairs, which was not recommended due to my back surgery last year.
April 27, 2013
Rated 5.0 out of 5.0 by Alfred505 Great Stay
We checked in and we were greated by a friendly front desk staff. Dinner in the restaurant was great- I recommend the steak! The room was quiet and comfortable. We couldn't ask for more!
Thanks for a great stay!
April 25, 2013
Rated 2.0 out of 5.0 by Wildfire27 Unruly guests and Weak management
The entire night long, well into the after 4:30 A.M. time period there were some guests on the second floor partying and raising a rucus as if it were their personal property. I walked down at around 11:15 P.M. to address the issue with the night manager, and I was assured that the issues would be handled immediately, but the manager seemed scared to handle the problem as well. For the next 2 hours it seemed to get worse, and I was awakened several times beyond the 4:30 AM mark. I was considering calling the police many times. I am a gold card member, and previous platinum member. I will be rethinking my loyalty if this does not get a response
April 24, 2013
Rated 5.0 out of 5.0 by Mo215 Opportunity to relax!
Upon checking in to the hotel, the staff greeted me with a warm smile and recognized my Priority Club status. They were friendly and handed me the key to my room in no time. The room was what I had expected, clean and comfortable! I freshened up for a bit and then went downstairs to the lounge. The bartender was extremely friendly. I had a draft beer and was impressed at how cold it was. I enjoyed the service and cold beers so much that I didn't even want to leave the property to go to a bar near by. I noticed they had a water slide and the kids looked like they were having a blast. I will definitely come back and bring my family. All in all a great stay and highly recommended.
April 23, 2013