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Rated 3.7 out of 5 by 111 reviewers.
Rated 4.0 out of 5.0 by Manager was very good at customer service We had a couple of problems but the manager took care of us and we really appreciated the extra care. March 24, 2013
Rated 5.0 out of 5.0 by Great staff & location I had a long day at work and went to the hotel after where I was wonderfully greeted by the front desk staff. The transaction was quick and effortless. Upon receiving the key to my room they could tell I had a long day and offered me a cold bottle of water. I went to my room, which was very clean and retired to bed. Woke up the next morning after a great nights sleep and ready to tackle another day of work. I would highly recommend this property and look forward to staying there again myself. February 19, 2013
Rated 2.0 out of 5.0 by Holiday Inn North Average hotel overall. Had an upgraded room which was clean and adequate but could have used a few repairs here and there. Loose shower curtain rod, drain plug removerd.etc. Also loud and noisey facing the freeway. Could have used some heavy duty full length curtains to block some the the noise which was 24/7. If your are a Holiday Inn customer like I am there are better HI properties around town. Thought I would try this one as it was closer to a meeting I had to attend. It is close to good restaurants and bars and easy access to the freeway. And I don't know what the new trend is with the five littele square pillows but I certainly don't care for them. You have to bunch then up to try and sleep on them. February 4, 2013
Rated 4.0 out of 5.0 by Nice hotel It is a very nice hotel in Albuquerque New Mexico and very close to a Mall and lots of restaurants nearby within in walking distance from the hotel. Of course it has all the amenities, one need for a good night’s sleep and or a relaxing evening. However, it is very close to an adult themed bar/club, but is only open on certain nights and the night we stayed it was closed. All in all a good experience and if I was in Albuquerque NM, I would stay there again. January 19, 2013
Rated 1.0 out of 5.0 by Was not happy with the overall stay! The first time I stayed at this hotel on 12/20/12 the first room they gave smelled like it had a recent sewer back up. When my wife and I returned to Denver from Scottsdale AZ we tried it again thinking the first experience was forgiveable. When we checked in on 01/04/13 we went to your lounge and my wife ordered a Kaluha on the rocks. We watched as the bartender emptied what was left in the bottle into her glass (which was not even a full shot) and served it to her and then charged us $8.00 for it. The nacho's we ordered tasted old as was the cheese. In our king size room, there were only (4) small pillows on our bed about the size of a throw pillow. Plus the pillows felt like they were suffed with cotton balls and were not comfortable to sleep on. I can assure you we will not be using this Holiday Inn in the future. As a Gold Member I feel I got taken in using my priority points to pay for the room. My wife even commented "you get waht you pay for" as she said we should have paid cash and maybe we would have been treated better. January 10, 2013
Rated 1.0 out of 5.0 by Security Sorry I but I will no longer stay at this location, my vehicle was broken into and if it wasn't for another vehicle break in and the police notifying me I would not have known. The staff did not care about my situation nor offer to help in anyway. It's a shame to have been treated so badly. December 15, 2012
Rated 4.0 out of 5.0 by Very Comfortable Very comfortable stay. Room was clean, wi-fi signal was full strength, and things were pretty quiet. My Gold Membership was recognized and I was given a few good perks! December 15, 2012
Rated 1.0 out of 5.0 by Lipstick on a pig. We stayed next to some young girls that were related to someone that worked there. They were very noisy and we had to call the front desk at 10:30 pm and then again about 2: 00 am. The walls are very thin, we heard the elevator all night long. It's a beautiful place to stay, but it's like putting lipstick on a pig. We did get some taken off our bill for the lack of consideration by the girls next to us. The manager was nice, but I felt his hands were tied because of who worked there. November 16, 2012
Rated 5.0 out of 5.0 by Great, nice hotel....great location. We enjoyed our stay at this hotel. Giovanni and Shirley were especially courteous. The location is great....very close to many restaurants and entertainment. Rooms were clean and comfy. October 26, 2012
Rated 2.0 out of 5.0 by Poor service poor room - Not up to HI standards The carpetting was heavily stained. The bedding was also stained need to be changed when I arrived. My credit card and priority club card were given but not set to the room so I had to go to the desk and do it a second time. When I left the software system was down and a bill could not be provided. They took my email and said they would send it that day. A week later I had to ask them again and they finally sent it. I have stayed in Holiday Inn hotels all over the world. This one was less than average to be sure. NO RECOGNITIONFOR PRIOITY CLUB MEMBERS. October 24, 2012
Rated 3.0 out of 5.0 by AVERAGE AT BEST Staff at the desk pleasant but disorganized and slightly confused, chatting it up amongst themselves while guests waited "their turn". Weekday bar staff very friendly, weekend staff more interested in her favorite TV show. Housekeeping staff very friendly and helpful, room very clean, but bed was the MOST uncomfortable I have EVER TRIED to sleep on. The pad was bunched up and lumpy, asked for a replacement at the desk, never happened. Overall feel of the property was that they tried to refresh at some point, but really missed the mark. October 17, 2012
Rated 2.0 out of 5.0 by Less Than Expected Facility: Tucked in a small corner at a busy intersection, the entrance is difficult to find if not familiar with the city. The driveway into the parking lot features a narrow, almost blind turn making an accident more probable than merely possible. If you happen to get a room near the elevators, beware! The elevators are VERY noisy and you may need to leave backgound music on in your room to be able to sleep well. Staff: All of the staff we met during our stay were courteous and friendly. Housekeeping on the first day of our stay was terrible. After making the bed and emptying the trash, they left without leaving any clean towels or toilet paper. Although a call to the front desk quickly resolved the problem, we learned from other guests on other floors that the same thing had happened to them. On checkout, we had a question about our bill. Front desk personnel were initially dishonest in their answer. After further discussion, they admitted they did not know the answer to our question. Overall: This hotel is conveniently located relative to major roadways and activities/events in the general area. Given the nature and timing of our stay, room rates were competitive with other nearby hotels. However, we feel that the price paid was considerably less than the value received. We would NOT RECOMMEND this particular hotel. October 17, 2012
Rated 4.0 out of 5.0 by Balloon Festival Visitor The hotel location is excellent for the Balloon Festival which we enjoyed throughly and area restaurants. Getting to the hotel was a little odd going passed the truck company. We could actually see the balloons from our hotel window which was fun for the days we did not attend the festival. Certainly not the quietest room I've ever slept in plus we slept much better after we asked for and received larger pillows. The small little pillows just didn't cut it. The staff was very friendly. Hot tub was hot but the jets didn't work while we were there. :o( We did use the work out facility and pool and appreciated having them available to us. October 15, 2012
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