Rated 4.1 out of 5 by 103
Rated 4.0 out of 5.0 by Bert123 Reasonably good
This hotel is in a noisy area, and the facility (especially the pool area) seems a bit dated. The absence of a safe in the room seemed unusual these days. However, the room was clean and reasonably well appointed, and the staff were helpful and friendly.
September 16, 2014
Rated 5.0 out of 5.0 by Mike and Sue would stay again
This was a very inviting hotel: from the lobby to the desk staff right up to the guest room. Every thing was very clean .
Our only problem was trying to book online with our IHG membership which never worked throughout our vacation, but the staff took our card at check-in and assured us we would be credited with our points.
The staff was very helpful with everything.
Would definitly stay here again.
September 16, 2014
Rated 5.0 out of 5.0 by CaiArm excellent hotel in outstanding chain
We have stayed in two Crown Plaza hotels with IHG poihts and have been happy in our experience at both. We regularly stay in IHG hotels and recommend them all. Crowne Plaxa is our favorite choice.
September 13, 2014
Rated 2.0 out of 5.0 by Lawyer057 Room had not been inspected
There were no toiletries in the bathroom at all. No soap or shampoo. The television was not connected to any source of power -was completely nonfunctional. The air conditioner periodically blasted cold air right over the bed, and the wall control would not allow me to change the temperature setting. Lastly, there was a screw very obviously loose in the shower fixture, which impaired it's function.
September 12, 2014
Rated 4.0 out of 5.0 by Tax Lady Comfortable bed and good sized room
Very nice room and lots of parking on the side of the hotel where our room was.
September 1, 2014
Rated 5.0 out of 5.0 by clayhead Best room ever!!!
Have stayed in hotel rooms more than ever this summer (almost three weeks worth). This room was outstanding!!! Why haven't we stayed in a Crowne Plaza before?! We certainly will again. So clean, so quiet, so comfortable, so beautiful, so attentive to every need. Thank you, thank you, thank you!
August 30, 2014
Rated 5.0 out of 5.0 by TVC213 Fantastic
From start to finish, you are well taken care of at this hotel. The front desk were quick, accurate, and provided a complimentary upgrade for me because I was a Platinum member.
The room was clean, updated, and most importantly- quiet. It is an older hotel but they have done a good job to keep it from looking tired and dated.
We went to both the Steakhouse bar and the Crowne Plaza bar in the hotel. Both bartenders were fantastic. I forget her name but the bartender in the CP bar was friendly and quite a speedy worker. She had about 20-25 people and she never made anyone wait. The Steakhouse is nice as well, it is quieter and the food is wonderful.
The location is convenient to both I-40 and I-25. But, don't be worried, its location to the interstates does not mean it is loud, quite the opposite.
We had one little glitch while we were there but the Hotel Manager not only handled it but went above and beyond to make sure we were satisfied. She was amazing, a true asset to this hotel.
I will without hesitation recommend this hotel to anyone who visits Albuquerque. My wife and I look forward to many more stays here.
Thank you for making our stay a positive one.
August 29, 2014
Rated 5.0 out of 5.0 by jlucero confortable bed
got a great night sleep, would recomend staying on this property
August 28, 2014
Rated 4.0 out of 5.0 by farmer55 Friendly staff
The hotel was comfortable, full-service, clean and had very friendly staff. The only problem encountered was that I booked two adjoining rooms and when I got there they were not available.
August 26, 2014
Rated 5.0 out of 5.0 by 88130busy Great hotel
This is a great relaxing hotel that is reasonable price.
August 25, 2014
Rated 5.0 out of 5.0 by tiaroga Great place to stay
The recently upgraded rooms were very nice and plush. Looks and feels like a fancy hotel. Price was great and the dinner and breakfast we had were superb. Definitely recommend this place!
August 18, 2014
Rated 5.0 out of 5.0 by travlerrll AMAZING
the beds were comfortable, people were friendly, especially the lady in the bar. She was amazing. Will stay here again.
August 18, 2014
Rated 5.0 out of 5.0 by kdavid Best Place to Stay!
Thoroughly enjoyed my stay here! Room beautiful, bed very comfortable ..... bathroom at bit on the small side. Have stayed here two times and would be happy to stay here many more times.
August 13, 2014
Rated 3.0 out of 5.0 by Nunya45 Excellent Facility; Miss on Guest Service
Overall my stay at the Crowne Plaza was excellent. The room is clean and updated. Front desk staff are friendly and helpful. Only complaint is the room service staff. One evening I called room service no less than 5 times over about a 90 minute period. Each time the phone rang until a voice message answered. I called the front desk who connnected me with room service to the same end. Finally, the front desk staff actually walked down to the restaurant and had the staff call me in my room. I was finally able to order, and the response was prompt. However, the order was not completed correctly. In no way, shape, or form was this room service, but I was still charged the 18% gratuity and the $2 delivery fee. I'm happy to pay extra for room service, but don't consider this to be 'extra' service at all. Disappointing point in an otherwise great stay.
August 11, 2014
Rated 3.0 out of 5.0 by Mizbe Nice Hotel; but not great
I am astounded on how poorly the check-in area has been arranged. You walk in and it's right on your left with people waiting in line to check in, ask questions, etc, so it makes for a very congested area. It's very unwelcoming; it screams, hurry up, check in and move out of the way; it gives the appearance of a low-class hotel, which you aren't. Whoever thought of this did not think it through. Where it was orginally, further down, is the perfect place for it, not right there next to the entrance/exit doors.
August 6, 2014
Rated 3.0 out of 5.0 by charligirl OK if it's the only place in the area to stay
Disappointed with staff who made no attempt to provide us with an extra blanket--she couldn't leave the front desk??? The pool was full of people who were coming in from the outside door, friends of friends of friends apparently. ..pretty sure they were not guests of the hotel. Internet was extremely difficult to connect to.
August 4, 2014
Rated 4.0 out of 5.0 by Jim2015 Plumbing is problematic
The plumbing that served the sinks in several rooms became clogged. In past stay's I have had problems with the toilet plugging up. Also, the room toilets are very annoying in that the flush is very sensitive and varies by room. Also the flush volume requires several attempts at times, even for toilet paper. I do hope the Crown has plans to address the facility plumbing issues. The Staff is excellent and I enjoy having a drink at the bar in the evening. The morning breakfast menu is great and the buffet is better than other hotels. But the plumbing is an issue for me.
August 3, 2014
Rated 4.0 out of 5.0 by Michaella33 A good place to stay, and enjoy!
The hotel is a good place to stay and enjoy. I wish my stay was pleasure and not business, as I would have liked to use the pool and the fitness room more... the place is beautiful, and the staff are attentive. Good customer service. A drawback: for business having a good internet connection is important, and the complimentary Wi-Fi did not work the whole weekend I was there. Other than that, the hotel is a good value.
July 30, 2014
Rated 2.0 out of 5.0 by sortegel Amateur Hour
Frumpy non attentive staff made my stay less than enjoyable. Internet kept failing and the entire hotel had their door keys reset which required everyone to visit the front desk to be recoded.
They do have a nice pool.
July 27, 2014
Rated 4.0 out of 5.0 by Dani 61 Relaxing stay
This was just a short get away for my husband and me. We enjoyed being out by the pool and the room service. We didn't have to leave the hotel for anything and that was the point!! Our meal was good and the service was fast. The front desk staff was very friendly and helpful. I could have used one more pillow on the bed. Despite the fact that it is very close to a major interstate exchange area, the room was very quiet. I would stay here again.
July 26, 2014
Rated 5.0 out of 5.0 by Daggies Accomadations
Internet connection is iffy in the conference area. Irons need to be replaced in the rooms, as I burnt 2 pair of my slacks and the iron was on low, watering coming out of the iron.
As for the staff and support team for the conference, they were amazing.
July 22, 2014
Rated 5.0 out of 5.0 Great service
Enjoyed the stay. 11th floor room was great with balcony. Excellent staff.
July 22, 2014
Rated 5.0 out of 5.0 by Royal5177 First class
Really enjoyed my stay here, perfectly located, great price definitely first class.. Hotel has lots to offer and met my family needs well..
Will for sure return here if I'm in the area.
July 15, 2014
Rated 5.0 out of 5.0 by Leah22 Awesome hotel!
They have good customer service, the rooms were nice and was at a good price. Location has easy access to the interstate.
July 14, 2014
Rated 5.0 out of 5.0 by honeymoon1 Excellent!
Comfortable, Clean, Friendly and affordable. We have been staying at this hotel for many years and will come back.
July 9, 2014
Rated 5.0 out of 5.0 by vikmurphy This is our Choice Getaway Hotel
When we just want to get away, or I have business in Albuquerque this is our top choice to stay especially in the summer months. The location, restaurant, rooms and staff are all the best.
July 8, 2014
Rated 5.0 out of 5.0 by weagle64 clean, affordable and effecient, friendly staff
thoroughly enjoyed our short stay, plan on returning again in the future.
A pleasure to interact with your staff, they all went the "extra mile" to insure that our stay was pleasant.
July 7, 2014
Rated 3.0 out of 5.0 by Sioux71 Crowne Plaza
I usually stay at the Crowne Plaza, but on this trip there was construction on the lobby area, which made it confusing about where to check-in at. No parking, had to park in adjacent hotel parking lot. Staff was unprofessional, and seemed bothered by the customers. Room was clean and AC worked great. Noise level in hallway and room next door was really unacceptable, there was a LOT of young kids (sports function?) running up and down the hallway and yelling... it did quiet down after it got dark, so thats why I didnt report it.
July 1, 2014
Rated 1.0 out of 5.0 by PISSEDOFFINALBQ silence
I was taught if you have nothing good to say don't say anything.
June 28, 2014
Rated 3.0 out of 5.0 by JP### Mixed Emotions
I stayed a week for a soccer tournament. The area is sketchy, but the hotel itself was nice. First impression was marred by the lobby being remodeled but it opened halfway through the week and is much more appealing. The hotel appeared totally unprepared for the high occupancy and needs of our group. Maid service was sporadic, towels, toiletries, and coffee were frequently not replenished, they totally missed our room one day (except to take our dirty towels and leave us with NONE), pool towels were hit or miss, and only a few fridges and microwaves were available. Additionally, the stairwell was dirty and did not appear to get cleaned for the entire week. All that said, I thought the staff was friendly enough and trying to make the best of a challenging situation. And the pool is large and nice with plenty of chairs...although it could have been cleaner. We got a decent rate through our group, but no breakfast is a bummer, and we had to walk to a Fairfield inn next door for laundry.
June 25, 2014