Rated 4.1 out of 5 by 119
Rated 3.0 out of 5.0 by Mizbe Nice Hotel; but not great
I am astounded on how poorly the check-in area has been arranged. You walk in and it's right on your left with people waiting in line to check in, ask questions, etc, so it makes for a very congested area. It's very unwelcoming; it screams, hurry up, check in and move out of the way; it gives the appearance of a low-class hotel, which you aren't. Whoever thought of this did not think it through. Where it was orginally, further down, is the perfect place for it, not right there next to the entrance/exit doors.
August 6, 2014
Rated 3.0 out of 5.0 by charligirl OK if it's the only place in the area to stay
Disappointed with staff who made no attempt to provide us with an extra blanket--she couldn't leave the front desk??? The pool was full of people who were coming in from the outside door, friends of friends of friends apparently. ..pretty sure they were not guests of the hotel. Internet was extremely difficult to connect to.
August 4, 2014
Rated 4.0 out of 5.0 by Jim2015 Plumbing is problematic
The plumbing that served the sinks in several rooms became clogged. In past stay's I have had problems with the toilet plugging up. Also, the room toilets are very annoying in that the flush is very sensitive and varies by room. Also the flush volume requires several attempts at times, even for toilet paper. I do hope the Crown has plans to address the facility plumbing issues. The Staff is excellent and I enjoy having a drink at the bar in the evening. The morning breakfast menu is great and the buffet is better than other hotels. But the plumbing is an issue for me.
August 3, 2014
Rated 4.0 out of 5.0 by Michaella33 A good place to stay, and enjoy!
The hotel is a good place to stay and enjoy. I wish my stay was pleasure and not business, as I would have liked to use the pool and the fitness room more... the place is beautiful, and the staff are attentive. Good customer service. A drawback: for business having a good internet connection is important, and the complimentary Wi-Fi did not work the whole weekend I was there. Other than that, the hotel is a good value.
July 30, 2014
Rated 2.0 out of 5.0 by sortegel Amateur Hour
Frumpy non attentive staff made my stay less than enjoyable. Internet kept failing and the entire hotel had their door keys reset which required everyone to visit the front desk to be recoded.
They do have a nice pool.
July 27, 2014
Rated 4.0 out of 5.0 by Dani 61 Relaxing stay
This was just a short get away for my husband and me. We enjoyed being out by the pool and the room service. We didn't have to leave the hotel for anything and that was the point!! Our meal was good and the service was fast. The front desk staff was very friendly and helpful. I could have used one more pillow on the bed. Despite the fact that it is very close to a major interstate exchange area, the room was very quiet. I would stay here again.
July 26, 2014
Rated 5.0 out of 5.0 by Daggies Accomadations
Internet connection is iffy in the conference area. Irons need to be replaced in the rooms, as I burnt 2 pair of my slacks and the iron was on low, watering coming out of the iron.
As for the staff and support team for the conference, they were amazing.
July 22, 2014
Rated 5.0 out of 5.0 Great service
Enjoyed the stay. 11th floor room was great with balcony. Excellent staff.
July 22, 2014
Rated 5.0 out of 5.0 by Royal5177 First class
Really enjoyed my stay here, perfectly located, great price definitely first class.. Hotel has lots to offer and met my family needs well..
Will for sure return here if I'm in the area.
July 15, 2014
Rated 5.0 out of 5.0 by Leah22 Awesome hotel!
They have good customer service, the rooms were nice and was at a good price. Location has easy access to the interstate.
July 14, 2014
Rated 5.0 out of 5.0 by honeymoon1 Excellent!
Comfortable, Clean, Friendly and affordable. We have been staying at this hotel for many years and will come back.
July 9, 2014
Rated 5.0 out of 5.0 by vikmurphy This is our Choice Getaway Hotel
When we just want to get away, or I have business in Albuquerque this is our top choice to stay especially in the summer months. The location, restaurant, rooms and staff are all the best.
July 8, 2014
Rated 5.0 out of 5.0 by weagle64 clean, affordable and effecient, friendly staff
thoroughly enjoyed our short stay, plan on returning again in the future.
A pleasure to interact with your staff, they all went the "extra mile" to insure that our stay was pleasant.
July 7, 2014
Rated 3.0 out of 5.0 by Sioux71 Crowne Plaza
I usually stay at the Crowne Plaza, but on this trip there was construction on the lobby area, which made it confusing about where to check-in at. No parking, had to park in adjacent hotel parking lot. Staff was unprofessional, and seemed bothered by the customers. Room was clean and AC worked great. Noise level in hallway and room next door was really unacceptable, there was a LOT of young kids (sports function?) running up and down the hallway and yelling... it did quiet down after it got dark, so thats why I didnt report it.
July 1, 2014
Rated 1.0 out of 5.0 by PISSEDOFFINALBQ silence
I was taught if you have nothing good to say don't say anything.
June 28, 2014
Rated 3.0 out of 5.0 by JP### Mixed Emotions
I stayed a week for a soccer tournament. The area is sketchy, but the hotel itself was nice. First impression was marred by the lobby being remodeled but it opened halfway through the week and is much more appealing. The hotel appeared totally unprepared for the high occupancy and needs of our group. Maid service was sporadic, towels, toiletries, and coffee were frequently not replenished, they totally missed our room one day (except to take our dirty towels and leave us with NONE), pool towels were hit or miss, and only a few fridges and microwaves were available. Additionally, the stairwell was dirty and did not appear to get cleaned for the entire week. All that said, I thought the staff was friendly enough and trying to make the best of a challenging situation. And the pool is large and nice with plenty of chairs...although it could have been cleaner. We got a decent rate through our group, but no breakfast is a bummer, and we had to walk to a Fairfield inn next door for laundry.
June 25, 2014
Rated 2.0 out of 5.0 by thefridge Desk Staff rude
No fridge or microwave. Upon checking In just after lunch 12:30 we were told we were on a waiting list for a fridge and a microwave. Several other people checked in later some 2pm some 4pm some 6pm and a few even 1130pm. All of those rooms had the same bedding etc.; however they had a fridge and a microwave some people had not even requested it. We asked daily and were told that we were on a waiting list.
They should do a better job of organizing and if people request something and the room is not ready right now but will be in like a couple hours they should let the customer know that instead of saying they are on some waiting list which really means nothing!
June 25, 2014
Rated 3.0 out of 5.0 by smiley06 room
The girl on check in at front desk was very rude. The guy that checked me out was very polite, nice, and friendly. The room wasn't what we expected at all. It was priced higher then the others along our way but had less. No frig ,microwave and Wi-Fi didn't work. They did reduce our bill and was very polite about it which we appreciate.
June 24, 2014
Rated 3.0 out of 5.0 by Soccermom33 Don't expect Crown Plaza as usual
Room was fine, but had to beg housekeeping to clean our room 2 out of 6 days while on property. Were stingy about getting extra towels, even on the days our room didn't get clean. Were promised a microwave on the first day of arrival and never got one. Same with a refrigerator. Every time we asked about the microwave or refrigerator after the first day, we were told we were on the waiting list.
The rooms were a nice size and we walked out our patio doors to the pool area. Only ground floor interior rooms have any kind of a deck. Tower rooms had a sliding glass door and basically a Juliet balcony. Pool area was nice and there was a great gathering space where we ate lunch or dinner several times while there.
The new lobby opened while we were there and was very nice.
Final note: the wifi was terrible at this hotel. If you need to do any kind of work and need internet, bring your own hotspot.
June 24, 2014
Rated 5.0 out of 5.0 by nickm138 wedding
Nice place. Crown plaza staff help was great with plan and having daughter wedding. had a great time and family love it there
June 23, 2014
Rated 1.0 out of 5.0 by rpm90 Terrible stay
Poor layout with only 2 slow moving elevators, inattentive staff and the worst housekeeping I've encountered anywhere.
June 23, 2014
Rated 5.0 out of 5.0 by NPAlex Great service, Room Excellent, Meeting rooms outstanding
The only disappointment with this stay was the main lobby was undergoing renovation. That detracted greatly from our overall experience. However, our last day allowed for a peek at the new lobby and it is outstanding.
June 21, 2014
Rated 5.0 out of 5.0 by LMAS Wonderful Family Reunion
We had a wonderful time. The staff was superb; attentive, accommodating, friendly & helpful. (Cassie, Jaycee, Jason, Dominic, Stephanie) The only reason I didn't give appearance a 5 was that the front lobby was under construction while we were there (they failed to mention this during the 3 month planning phase of my event.# But once you got into the place past the make-shift temporary lobby it was great. Rooms were nice sized and provisioned #some had refrigerators others didn't, so ask if you need it.) Happy hour at the Cantina was great. Pool and patio area very nice. Dinner food was good to great from the reports I got back via family members. There was another large party and a wedding onsite the night of our event as well as the youth soccer tourney but we always felt like the #1 priority.
June 19, 2014
Rated 4.0 out of 5.0 by Joskin Crowne Plaza ABQ under renovation
The propoerty is centrally located right next to I-40 west of I-25.Places to eat are close by. ABQ Uptown is only a couple miles away.
At the time of this writing the hotel lobby was still under construction, an ongoing thing for the last three months. This did not in any way constrict or affect our stay. The rooms are very comfortable with an AC noise level below most hotels with window AC units.
The staff was courteous and helpful as expected. As we only stayed the night, we did not see or enjoy all the hotel has to offer.
June 12, 2014
Rated 5.0 out of 5.0 by badcousina nice room and the staff was really nice.
overall very good hotel. The hotel is located with easy accsess to I 40 and I 25
June 2, 2014
Rated 3.0 out of 5.0 by Alye Poor value for the price.
Decided to stay here because our conference was here. Mistake! The hotel was under construction and so the check in was convoluted and not marked when we arrived, however, the staff were pleasant. There was only 1 elevator and it was small. The room was average, the bathroom tile was slippery, when dry, the mattress was very hard and the room was so cold we had to open the patio door. There was no continental breakfast and the price of breakfast in the restaurant was EXTREMELY overpriced; for coffee, toast/Danish, juice it was $7.50. Maybe they should give a discount??
There was no hair dryer, when I called to request one, the desk staff said they would send one up, it never arrived, however, when I called for more creamer, the staff brought it right away.
The lunch was provided by the hotel, during our conference and the food was good, however, they sat us outside, in the sun with white tablecloths.
I would only recommend this hotel for location, close to the intersection of the 2 interstates and the staff, they were very responsive and pleasant.
June 2, 2014
Rated 4.0 out of 5.0 by Wiz Kid Comfortable bed and excellent service
From Check in to Check out all the staff was awesome. The bed was comfrotable and slept without any distractions. Will definitely stay here again.
May 30, 2014
Rated 5.0 out of 5.0 by Scorpio77 Great Pool!
We chose this hotel for it's proximity to a sporting event we were attending with the intent for family time in the pool. This hotel had the best swimming pool! There was a paper delivered outside of our door in the morning.
Only con I found was for the price there was no hair dryer in the bathroom.
May 30, 2014
Rated 5.0 out of 5.0 by Rickets Nice get away
Enjoyed the American breakfast. Rachel is an excellent server.
May 19, 2014
Rated 3.0 out of 5.0 by SpikeMeister Not Up to Crowne Plaza Standards
This is, by far, the least impressive Crowne Plaza I have ever stayed in. It is an older property (early 70s?) that is undergoing renovation. While the rooms have undergone renovation, the remainder of the property is showing its age. The room furnishings are quite nice, but the bathroom was so small that you could not stand in front of the door and close it without hitting the toilet.
The lobby is currently being renovated, so reception was located in an entry foyer of the hotel. Only one elevator was accessible because of construction. While there were ice machines on every other floor, there are only two vending machines on the far side of the property, neither of which was working. There is no 'snack shop' in the hotel to buy drinks and snacks at night. The executive 'viewing' lounge on the 12th floor was closed for renovation. Finally, the surrounding area has a gritty, industrial feel to it: there are no restaurants nearby, and only two gas stations several blocks away to buy drinks and snacks.
With regard to sleep quality, the age of the sliding glass doors to the balcony meant that there was not an airtight seal when the door was closed. As a result, I felt like I was in a refrigerated wind tunnel for the two nights of my stay. Albuquerque has been chilly at night and very windy for the past couple of weeks. The howling of the cold night air into my room on the executive floor woke me up a few times each night.
I did appreciate being provided breakfast vouchers for each morning of my stay. The fare at the Stonestreet Café was plentiful and good.
I am sure that the property will be improved when the renovations are complete, however it will still be a low-range Crowne hotel. It will not compare to the Crowne hotels in Athens, Greece or Reading, England, or even the HIE hotels in south Amsterdam, Holland, or Kanab, Utah. With the wide choice of IHG properties available in Albuquerque, I will choose to stay elsewhere in the future.
May 2, 2014