Rated 3.9 out of 5 by 212
Rated 1.0 out of 5.0 by happypig small dark room
small dark room, no access to pool, tiny bathroom, awful beds. and the holiday inn review survey is painfully long
March 2, 2014
Rated 5.0 out of 5.0 by michidoc Excellent all around experience
We have stayed at this hotel previously on a motor trips from Michigan to the Phoenix area and always plan to stop here on our yearly trip. A major factor for us is the proximity (within walking distance) of an excellent restaurant, Sadie's.
We also found that making an advance reservation online results in a significand saving as opposed to dealing with the hotel directly
March 2, 2014
Rated 5.0 out of 5.0 by mrhocus Great Service always
Best hotel, great crew, the staff always treat us as special guests. The rooms are clean, comfortable and the breakfast is always fresh.
February 28, 2014
Rated 5.0 out of 5.0 New Mexico Native/Great Location
Enjoy the city and dine out with friends
February 25, 2014
Rated 5.0 out of 5.0 by Gibbswibsy Excellent stay! Made business more pleasurable.
Stayed for a week for business and hotel experience made me feel like I was on a mini vacation.
February 24, 2014
Rated 5.0 out of 5.0 by Dan19 Great hotel
Very nice and clean. Staff very nice and helpful. Would recommend highly.
February 23, 2014
Rated 5.0 out of 5.0 by VW1970 Automobile delivery
Stopped for the night on my way to deliver an automobile to Indiana.
February 23, 2014
Rated 4.0 out of 5.0 by calvinswife2002 Good find
I prefer to stay at The Holiday Inn Express, and have been trying out different properties around Albuquerque. I LOVE this particular property. It is like finding a diamond in the rough. The staff is friendly, the rooms are clean and comfortable, and the courtyard is beautiful. I like the feeling of the indoor pool area. We only had one small problem. We requested the gym be opened for us at 5am due to a hectic schedule, and a rigid exercise routine, and although the staff said it would be done, it was locked to us both days of our stay. I will be returning to this property on March 1st, and will try again to run at 5am. We will see...
February 20, 2014
Rated 2.0 out of 5.0 by GoldenFlower This is a Holiday Inn?? So Sad
MOTEL - NOT HOTEL--- Needs repairs! Many others in the area MUCH better at the same price! What Happened Here?
February 19, 2014
Rated 2.0 out of 5.0 by 40WeeksOnTheRoad Outdoor entry doors to rooms --- a big NO!
I did not choose this property, but as I was traveling with others who arrived first, I found myself in a position where it was not a choice to stay elsewhere. Thank goodness it was only for one night. The hotel is old and dated, the entry doors to rooms are on the outside of the building, and the pathways and parking lots are not well lit at night.
The woman working the front desk upon my arrival was brash and short with me, and did not make me feel welcomed or safe at all.
The best part of this stay was the morning hotel staff and the breakfast, which was adequate at best.
February 18, 2014
Rated 4.0 out of 5.0 by dps6 Lobby separate
Rooms are in separate buildings from the lobby which I've never seen before @ a HIE. A security guard led us to our room since it was late & dark when we arrived. The rooms are smaller than typical. They have a beautiful business center.
February 10, 2014
Rated 4.0 out of 5.0 by Alamojac Good access from freeway without being noisy.
This was the first HIE I've stayed in that had outside entrances to the rooms. Housekeeping needed to pay a little better attention to the bath areas as there was a buildup of dirt mopped into the corners of the floor/shower door area. Also, the desk chair had blood (or something red) on it.
February 8, 2014
Rated 5.0 out of 5.0 by Cowboy Billy Great place in Albuquerque
Everything about this location was pretty much perfect and the staff was great. An easy walk to two great restaurants.
January 31, 2014
Rated 4.0 out of 5.0 by YellowMoon Convenient location
Great experience. Convenient to stores and restaurants as well as Interstate.
Staff was helpful and accommodating.
January 25, 2014
Rated 2.0 out of 5.0 by Nothappy127 Uncomfortable bed old hotel
Not what I was expecting.The beds were so uncomfortable and so were the pillows. The window covering did not cover the window and anyone could see in our room via the mirror.
January 24, 2014
Rated 2.0 out of 5.0 by bettyd3 Beds were not comfortable
The beds were not comfortable and I did not like the outdoor entrance. The bathroom was also small. Other wise the room was clean and the TV service was very good.
January 18, 2014
Rated 5.0 out of 5.0 by Cahuilla Trip Back to School
I travel from Southern California to Lawrence, KS to attend school and stay at this hotel several times a year. Thank you.
January 15, 2014
Rated 5.0 out of 5.0 by roccosma78 Great Service - Spotless Room
My experience with the service from the man that made the reservation, who also sent a text message to my phone while I was driving so I could load that address to my gps was great help. The lobby was warm, inviting, furniture modern, very clean. Was greeted right as I entered the door with a smile. Quickly given room key and directions as to where it was. Offered a free bottle of water without asking. Was traveling alone, and felt very safe at hotel. The interior decor of the room was also modern, clean, fresh. The carpet felt clean even on bare feet - which was nice. Bathroom was pristine with modern fixtures and granite floor and also on walls. Love the stay - too bad I was only there one night,
January 12, 2014
Rated 4.0 out of 5.0 by Morning Joe January 2014
I've stayed here before and will stay again in future. The hotel is clean, the breakfast very good, and the rooms are comfortable.
January 9, 2014
Rated 2.0 out of 5.0 by Chips9999999 No Pets Allowed
Only time we've stayed at this property. We typically stay at Holiday Inn Express when we travel with our animals, as we've had excellent experiences. This hotel should just say "No Pets Allowed". We were charged $25/day/pet (although it was reduced due to our small dogs). There was a sign at check in saying if you neglect to tell them about your animals they will charge $100/day/pet! Finally, another sign indicated that if you leave your animals unattended in the room, they will charge you $250. Obviously, they don't really want animals to stay there.
From an accommodation perspective, The room was clean and comfortable. It was smaller than we have experienced at other HIExpress properties.
January 9, 2014
Rated 1.0 out of 5.0 by TexasNan Horrible Experience
Worst experience ever. Unlike all other Holiday Inn Express properties we have stayed at, this location has exterior entrances to the rooms so there was a lot of outside noise. The room was VERY small, especially for a king size bed. The bathroom shower is poorly designed and the cleaning staff had left the shower head ion a position so that there was no way to turn on the shower and allow the water to heat up before entering the shower. This meant having to suffer getting totally doused with FREEZING COLD water to turn it on, jumping out and waiting for it to warm up. The bed was very uncomfortable also. We could feel the springs popping with every move. After this experience, we cancelled our reservation to stay here on our return trip home.
January 8, 2014
Rated 5.0 out of 5.0 by thumper12 great breakfast ,staff
excellent breakfast and staff was very helpful highly recomended
January 5, 2014
Rated 5.0 out of 5.0 by Wolfclan2013 Mother daughter Christmas trip
Nice, comfortable place for an overnight stay. Hotel was across the street from an Appleby's and Target. Got our dinner then snacks for the road the next day.
January 4, 2014
Rated 5.0 out of 5.0 Single guy NYE
The room was great. Clean, absent of any unwanted smells or noises, and the staff were professional.
January 3, 2014
Rated 5.0 out of 5.0 by Wolfclan2013 Great place to rest
Hotel is located just across the street from the cultural center and 2 minutes from Old Town. Staff were very helpful in locating a local cinema so we could watch a movie. Recommend for anyone wanting a very comfortable place to relax.
December 30, 2013
Rated 5.0 out of 5.0 by T-Bone Rating was Excellent
We had a stay here at this hotel The staff was very friendly and helpful. We travel all the way from Arkansas. They directed us in finding places for entertainment while we were in the city. We appreciate the service that was provide there. We plan to revisit next year and plan to make our stay at this hotel.
December 30, 2013
Rated 1.0 out of 5.0 by angry1111 Charged double - No return call made as of now.
Stayed here in Oct 2013. They charged me double. I noticed it in some days later and called them that they said to call me back.
Call back never happen. They literary stole my money.
December 23, 2013
Rated 5.0 out of 5.0 by ErnestG Same quality as in the past.
I have stayed at this motel several times over the last few years and the service is as good as ever.
December 16, 2013
Rated 4.0 out of 5.0 by rffarley Service and staff
The staff was knowledgeable and efficient, facilities were excellent. Highly recommend this Holiday Inn Express.
December 4, 2013
Rated 3.0 out of 5.0 by Barb30 Poor service
I stayed here twice in one week. Once on way driving east to visit family and again on my way back home. I had reservations for the trip out so I had no problem. I then stayed there on way back without a reservation. Of course the cost was $10 more per night without the reservation. Nothing was said about a hold of greater then the amount of the cost of the nights stay and I did not expect a hold of greater then the nights stay on my credit card since I did not have one the week prior. The next morning as I checked out I checked my temp charges on my credit card on my cell phone and saw the additional amount. It is not that it was such a big issue as many hotels do that but since they did not do it the week prior and certainly did not tell me they were doing it. If they had told me, when I checked in and before going to sleep I could have transferred money to the credit card to cover gas. But without the warning I was unable to do so. I do not recommend this hotel for this reason.
November 21, 2013