Rated 3.8 out of 5 by 111
Rated 3.0 out of 5.0 by Downhill Electrical problems
I had four stays at this hotel. Two of those stays the bathroom light was not operative. This time one of the bed side lamps was also out. It is also interesting that there is no desk lamp this time. It looks like that provision is being removed. I also found a used cup on the non-working bed side lamp stand.
It would be nice to have a buffet breakfast but that provision also seems to be discontinued. I will have to think hard about staying here next time around.
July 17, 2014
Rated 4.0 out of 5.0 by Lt. SG Nice overnight stay.
Helpful and friendly wait staff. Little outside noise. Overall a very enjoyable overnight stay.
July 16, 2014
Rated 4.0 out of 5.0 by NM Family Family Visit
This is a very nice area hotel. It is conveniently located with surrounding restaurants. The airport and train station are close by as well. We were disappointed with the Starbucks hours, might think about extending those hours. The room was clean and comfortable and the staff was friendly. My family and I would definitely stay here again.
July 16, 2014
Rated 5.0 out of 5.0 by Rolltyde68 Faith in humanity restored.
I have stayed at this hotel several times over the past 2 months while working in Albuquerque. I have had no problems and have found the staff to be more then helpful. Recently I accidentally left a large amount of cash tucked away in my room and left. The next morning I called AJ the General Manager and told him what had happened. He advised me that housekeeping had already found the envelope and turned it in. This hotel needs to be acknowledged for their honesty and professionalism. If you're in Albuquerque and want the best service you can receive this is your place.
Faith in humanity restored,
July 15, 2014
Rated 2.0 out of 5.0 by RAMPhot Under Renovation July 2014
I generally stay at one of the IHG hotels but this one proved to be a poor choice. It was undergoing renovation. Perhaps it will be better once the work is done.
July 15, 2014
Rated 2.0 out of 5.0 by smb08 comfortable room but poor customer service
Room was clean and comfortable. It was a nice stay when we were in the room. I booked 4 rooms with my family. I was disappointed in the customer service, asked about the pool when I made the reservation but when we checked in and got settled we found out the pool was closed. I went to talk with the front desk and they advised me to talk with the manager. I went to talk with him in the morning on two different occasions and he was too busy to speak with me. I called him the next day and left a message. I have gotten no reply from the general manager. I am hoping after taking the survey someone will contact me so I can explain what happened during my stay and try to make it right.
July 10, 2014
Rated 4.0 out of 5.0 by Chimera Well taken care of.
This hotel is in good shape. It is clear the owner/manager takes pride in the property.
The goods during my stay...
The rooms were very clean.
Unique and very functional bathroom/shower layout. A stand up shower is a big plus for a traveler like myself. Tub combos tend to be cumbersome for my height.
There is a restaurant in the lobby with Starbucks.
The not as good...
Hotel was under renovation during my stay, so there was a lot of noise. I wasn't notified ahead of time and no accommodations were offered.
The pool was closed.
Housekeeping staff tries to enter the room very early (around 9am).
My room key was not programmed correctly and locked me out after the first night.
I received no recognition as an IHG Gold member.
Overall, this hotel is very nice and improving. The staff could use some better training though.
July 10, 2014
Rated 5.0 out of 5.0 by BCW2 Great Hotel
The staff is excellent. The bed is comfortable. The service is fantastic. If you need shuttle service to the airport and or rental car drop off it will be done fast and friendly.
July 9, 2014