Rated 3.9 out of 5 by 165
Rated 3.0 out of 5.0 by MrsMartin Could have been better
This was our first time in Albuquerque and we always stay at Holiday Inn Express hotels. The room was clean but a little dated with peeling wallpaper in the bathroom. We had trouble with the air con in the room from the start. We requested another room but was told they were sold out. They sent up a maintenance man to fix it and this seemed to work. When we checked out we were asked if we enjoyed our stay which we replied it was ok. We reported our issues to the young man at the front desk who put in a work request to fix the wallpaper.
October 25, 2014
Rated 2.0 out of 5.0 by Nona67 First time at this location...Bad experience
Staff member did not smile or greet me, nor did they recognize me as IHG Rewards member. They assigned me to a room on the 3rd floor and because we had problems with noise from overhead rooms in the past I asked if that was the top floor in the hotel. She replied that it was. It wasn't, there are actually 4 floors and we experienced noise from above beginning at 4 a.m. The air conditioning was set far too warm and could not be adjusted cooler although we tried mightily. We slept without even a sheet and were hot all night. Even though we checked in before 5 p.m., when I asked if there was an upgrade available, I was told there was none. We were given a room whose door opened onto the ice machine, which was noisily used repeatedly. Finally, I waited for 3-4 mins. to check out along with another customer, and although we called out loudly, no one ever came. I left the keys on the desk. Bad experience.
October 23, 2014
Rated 1.0 out of 5.0 by Turned away Once checked in OK
Check in process flawed. Room rate switched at check in. Either take it or leave it policy.
NOT Priority Club treatment. NOT caring for Military.
October 23, 2014
Rated 3.0 out of 5.0 by Leetha Needs Some Serious Help in Customer Service & Brand Training!
Very disappointed and surprised at the lack of any type of service shown by the front desk agent. I checked in around 10:30pm. A man in a red shirt (no uniform) stood there looking at me so I approached and told him my name. He seemed put out by my arrival from the moment I walked through the door. He said maybe 2 words to me! No IHG Platinum Recognition, No greeting at all! No internet password, no information on breakfast, not even directions to my room. I was in shock.. I started to walk out and then I turned and let him know that I would like bonus points as a welcome gift since I hadn't been given that option. He said "oh ok". I finally found my room and I believe it was a room that begun some type of remodel but definitely had not completed, not a room I would expect to be put in at all, but especially as an Elite Member... also housekeeping may not have finished stocking the room properly. No bags in trash cans, missing washcloth. I will post pictures. My name was written on the key packet along with my room number, that is a NO-NO for security. There were just so many things that made me wonder if the clerk had been trained at all in IHG policies and standards. Very disappointed since I have stayed at this property a few times prior and although I have never received award winning service, the service was never this lacking. Please re-train the gentleman working that evening!
October 22, 2014
Rated 1.0 out of 5.0 by ADWconsulting Old, Thin Walls, Noisy.
Hotel is located near the airport (which I knew) but I had anticipated a better quality of construction relative to the location. Thin walls
October 22, 2014
Rated 5.0 out of 5.0 by Joyce D. Terrific service and personnel
I would recommend this hotel to anyone for convenient airport or for just a "get away"
October 21, 2014
Rated 5.0 out of 5.0 by NMTraveler42 Great night near ABQ airport
Great place to stay near the Albuquerque airport. Quiet, clean, well run. Did not use many of the facilities but the room was great.
October 20, 2014
Rated 4.0 out of 5.0 by co44 Noise from airport outside room 239
Going to sleep early would be difficult due to air traffic at ABQ airport and noise generated by planes landing and taking off.
October 18, 2014