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Rated 3.9 out of 5 by 142 reviewers.
Rated 5.0 out of 5.0 by Wow Factors! From the minute I step in to this hotel, I'm surrounded by "Wow"s! From the look of the lobby, to the friendliness of the staff, to the comfort of the room - everything WOW'd me! Would definitely recommend to my family and friends, or anyone visiting Albuquerque! August 28, 2014
Rated 4.0 out of 5.0 by Nice ROOM Nice TV, bed, pillows,shower, and couch. Bar and restaurant on site were convenient. August 28, 2014
Rated 5.0 out of 5.0 by Fun This placed looked really good for a Holiday Inn. Room was not expensive at all and glad they had a bar. Staff was friendly and fun. August 28, 2014
Rated 4.0 out of 5.0 by Great place Excellent place, but no free meals or Continental breakfast. Complimentary coffee gone by 7AM. August 26, 2014
Rated 5.0 out of 5.0 by Pleasant Experience After reviewing several other properties 'on line', I chose this hotel because it met my requirements ~ airport shuttle service, free wi-fi, and a restaurant on the premises. I was especially surprised at how quiet the hotel was, considering it's proximity to the airport. As an elderly female traveling 'solo', the hotel environment provided a sense of security that allowed me to feel 'safe'. The common areas and room were clean and comfortable. The staff was very courteous and helpful. The hotel exceeded my expectations, and I will definitely choose to stay here the next time I come to Albuquerque. August 20, 2014
Rated 5.0 out of 5.0 by Great Food very good i, all employes very friendly catch flight August 18, 2014
Rated 5.0 out of 5.0 by Comfortable bed. Pillows that were provided in the rooh were to soft for my tast. The bed was comfortable to sleep on, even with a bad back. August 18, 2014
Rated 1.0 out of 5.0 by Not sure if room was cleaned I am not sure if the room was cleaned or not. Staff claimed it was, but there was trash in the containers, no new toiletries in the bathroom. Had terrible problems getting internet connections and staff was not able to give any assistance at all. With only 2 other tables occupied in the morning, breakfast was a slow, painstaking experience due to only one server on the floor. August 16, 2014
Rated 5.0 out of 5.0 by visit 6/5/14 just about the towels. all else was good. would like a breakfast included too, competetors do. all else in the romm was adequate, though had to fool around with the a/c to get it to work properly. August 16, 2014
Rated 4.0 out of 5.0 by If breakfast is included... Make sure you know and plan ahead that the restaurant doesn't start breakfast until 6:30 M-F, and later on Sat/Sun. August 12, 2014
Rated 5.0 out of 5.0 by Holiday Inn ABQ 8/5/14 Although the hotel was under renovations, everything was clean and quiet. Staff was friendly and the room exceeded my expectations. Beds may be the most comfortable I have ever slept on at a hotel. I have a back that will suffer if the beds are too soft and I woke up with no pain. August 10, 2014
Rated 5.0 out of 5.0 by Quiet for Airport Hotel Very quiet for an airport hotel. Comfortable and clean. August 10, 2014
Rated 4.0 out of 5.0 by All good except swimming pool area We stayed at this hotel for business and leisure. Its very good for the rate and location. The hotel is next to the airport but we really didn't hear any airplanes. Overall very clean except the very cold indoor pool had many bugs, including hornets, on the top of the water and many on the floor. The hot tub did smell funny. The sauna was clean and seemed to work well as far as temperature. This was the only real negative part of the stay. House keeping staff was outstanding and our room was very clean. The TV channels were out for one night but the hotel staff did respond nicely and the channels were on the next day. Shower stall had an unusual quadrangle shape, where there was not a shower curtain, but the shower head did not spray water outside the stall. The internet worked great and the business center has two computers with two printers that worked well and made it handy to print out our airline tickets. August 10, 2014
Rated 3.0 out of 5.0 by I'm sorry hotel if you dial "0", you'll have an "I'm sorry answer" gay, no solutions... lady at reception was good as expected. people answering "0" need a lot more of criteria and problem solving ideas August 9, 2014
Rated 4.0 out of 5.0 by Close to the airport and car rental facility We took a late flight into Albuqurque and had to get up early to make the 4 hour drive to the school the next day. i needed a place that was close to the car rental facility. The Holiday Inn fit the bill perfectly fast check in a good nights sleep. Clean comfortable room and after a decent breakfast we were out the door. Just exactly what I wanted. August 8, 2014
Rated 2.0 out of 5.0 by Pool and Cabe was out I am sure this was a one time thing while I was there, but the pool was very cold due to the heater being broken and the cable was out and there was no tv. The overall hotel is in great shape but the management never called me back as promised to discuss the issues with the pool and tv. If I would have known there was no tv or pool I could have stayed some where less expensive with out these amenities. August 7, 2014
Rated 5.0 out of 5.0 by Comfort and convenience I enjoyed everything about my stay. Shuttle service was very fast and convenient, inviting lobby, clean room and friendly staff. Will definitely stay here again. August 4, 2014
Rated 4.0 out of 5.0 by Good A good place to stay if you are looking for a short stay on the south side of Albuquerque. We stay here to attend a concert at Isleta and it was great place to stay for the price compared to Isleta. Did not get a chance to use many amenities of this hotel but they all looked nice. Only reason why I did not give this hotel 5 out 5 stars was due to the bathroom, it really could have used a better cleaning as there were stains on the wall, hairs on the tub and sink and the floor did not appear to be mopped well. But other then that the hotel is in a good location. I would stay here again. July 30, 2014
Rated 3.0 out of 5.0 bad stay The water did not work and I couldn't take a shower the last night I was there. The manager was suppose to call but never did. I had to pay for a room at another hotel to get a shower before my meeting.I also paid for a suite and there was no TV in the bedroom.I am a Platinum elete member and this was my worse stay ever. July 30, 2014
Rated 4.0 out of 5.0 holiday inn I believe the price of this hotel is too high compared to the other hotels at the ABQ airport. Finding the way into the hotel was difficult. The Shuttle service was great. July 28, 2014
Rated 5.0 out of 5.0 by Visit Everything in the motel was above normal. Our room was comftorable and very clean. July 25, 2014
Rated 5.0 out of 5.0 by Excellent hotel- best in Albuquerque Five stars for this hotel, all the way around. Will book all future stays here again. Fast check in, friendly staff, and best price in town. No hassles whatsoever. July 22, 2014
Rated 3.0 out of 5.0 by Electrical problems I had four stays at this hotel. Two of those stays the bathroom light was not operative. This time one of the bed side lamps was also out. It is also interesting that there is no desk lamp this time. It looks like that provision is being removed. I also found a used cup on the non-working bed side lamp stand. It would be nice to have a buffet breakfast but that provision also seems to be discontinued. I will have to think hard about staying here next time around. July 17, 2014
Rated 4.0 out of 5.0 by Nice overnight stay. Helpful and friendly wait staff. Little outside noise. Overall a very enjoyable overnight stay. July 16, 2014
Rated 4.0 out of 5.0 by Family Visit This is a very nice area hotel. It is conveniently located with surrounding restaurants. The airport and train station are close by as well. We were disappointed with the Starbucks hours, might think about extending those hours. The room was clean and comfortable and the staff was friendly. My family and I would definitely stay here again. July 16, 2014
Rated 5.0 out of 5.0 by Faith in humanity restored. I have stayed at this hotel several times over the past 2 months while working in Albuquerque. I have had no problems and have found the staff to be more then helpful. Recently I accidentally left a large amount of cash tucked away in my room and left. The next morning I called AJ the General Manager and told him what had happened. He advised me that housekeeping had already found the envelope and turned it in. This hotel needs to be acknowledged for their honesty and professionalism. If you're in Albuquerque and want the best service you can receive this is your place. Faith in humanity restored, Alabama July 15, 2014
Rated 2.0 out of 5.0 by Under Renovation July 2014 I generally stay at one of the IHG hotels but this one proved to be a poor choice. It was undergoing renovation. Perhaps it will be better once the work is done. July 15, 2014
Rated 2.0 out of 5.0 by comfortable room but poor customer service Room was clean and comfortable. It was a nice stay when we were in the room. I booked 4 rooms with my family. I was disappointed in the customer service, asked about the pool when I made the reservation but when we checked in and got settled we found out the pool was closed. I went to talk with the front desk and they advised me to talk with the manager. I went to talk with him in the morning on two different occasions and he was too busy to speak with me. I called him the next day and left a message. I have gotten no reply from the general manager. I am hoping after taking the survey someone will contact me so I can explain what happened during my stay and try to make it right. July 10, 2014
Rated 4.0 out of 5.0 by Well taken care of. This hotel is in good shape. It is clear the owner/manager takes pride in the property. The goods during my stay... The rooms were very clean. Unique and very functional bathroom/shower layout. A stand up shower is a big plus for a traveler like myself. Tub combos tend to be cumbersome for my height. There is a restaurant in the lobby with Starbucks. The not as good... Hotel was under renovation during my stay, so there was a lot of noise. I wasn't notified ahead of time and no accommodations were offered. The pool was closed. Housekeeping staff tries to enter the room very early (around 9am). My room key was not programmed correctly and locked me out after the first night. I received no recognition as an IHG Gold member. Overall, this hotel is very nice and improving. The staff could use some better training though. July 10, 2014
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