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Rated 3.9 out of 5 by 178 reviewers.
Rated 5.0 out of 5.0 by Good experience Surprised by the large lobby when I entered the hotel. The front desk girls were very helpful and quick. Had a good experience at the bar and bartender was friendly. Food wasn't cheap but not too expensive either. Very good value, had one of the lowest rates at the airport when I was shopping around. Will come back. October 31, 2014
Rated 5.0 out of 5.0 by Nice and clean room, good value. We stayed one night while visiting Albuquerque. We chose this Holiday Inn because its closeness to the airport and the university, We were satisfied with everything. We were comfortable and had no complaint. October 31, 2014
Rated 4.0 out of 5.0 by Hotel in general I would stay again. The hotel is nice and clean. Furniture is a little outdated but who goes to a hotel for the furniture. The kitchen needs help, but there is a lot of places that are close to eat within a couple of miles. October 30, 2014
Rated 5.0 out of 5.0 by Staff went above and beyond I was part of a large conference and this was one of the hotels accommodating a large number of people. There were well-organized courtesy shuttles to and from the conference site and they even offered to take a group to Old Towne one night. Everyone worked so hard while so busy--front desk, restaurant, and everyone in between; I really enjoyed my stay and would definitely return. My bed was comfy, my room was clean, and my stay was lovely. October 29, 2014
Rated 4.0 out of 5.0 by a pleasant stay Stayed at the Holiday Inn for a recent conference. I selected the Holiday Inn due to price and breakfast included. I was not disappointed. The room was clean and comfortable. The breakfast was adequate. The staff were mostly helpful. This is a great choice for the price conscious. October 29, 2014
Rated 3.0 out of 5.0 by Could have been better This was our first time in Albuquerque and we always stay at Holiday Inn Express hotels. The room was clean but a little dated with peeling wallpaper in the bathroom. We had trouble with the air con in the room from the start. We requested another room but was told they were sold out. They sent up a maintenance man to fix it and this seemed to work. When we checked out we were asked if we enjoyed our stay which we replied it was ok. We reported our issues to the young man at the front desk who put in a work request to fix the wallpaper. October 25, 2014
Rated 2.0 out of 5.0 by First time at this location...Bad experience Staff member did not smile or greet me, nor did they recognize me as IHG Rewards member. They assigned me to a room on the 3rd floor and because we had problems with noise from overhead rooms in the past I asked if that was the top floor in the hotel. She replied that it was. It wasn't, there are actually 4 floors and we experienced noise from above beginning at 4 a.m. The air conditioning was set far too warm and could not be adjusted cooler although we tried mightily. We slept without even a sheet and were hot all night. Even though we checked in before 5 p.m., when I asked if there was an upgrade available, I was told there was none. We were given a room whose door opened onto the ice machine, which was noisily used repeatedly. Finally, I waited for 3-4 mins. to check out along with another customer, and although we called out loudly, no one ever came. I left the keys on the desk. Bad experience. October 23, 2014
Rated 1.0 out of 5.0 by Once checked in OK Check in process flawed. Room rate switched at check in. Either take it or leave it policy. NOT Priority Club treatment. NOT caring for Military. October 23, 2014
Rated 3.0 out of 5.0 by Needs Some Serious Help in Customer Service & Brand Training! Very disappointed and surprised at the lack of any type of service shown by the front desk agent. I checked in around 10:30pm. A man in a red shirt (no uniform) stood there looking at me so I approached and told him my name. He seemed put out by my arrival from the moment I walked through the door. He said maybe 2 words to me! No IHG Platinum Recognition, No greeting at all! No internet password, no information on breakfast, not even directions to my room. I was in shock.. I started to walk out and then I turned and let him know that I would like bonus points as a welcome gift since I hadn't been given that option. He said "oh ok". I finally found my room and I believe it was a room that begun some type of remodel but definitely had not completed, not a room I would expect to be put in at all, but especially as an Elite Member... also housekeeping may not have finished stocking the room properly. No bags in trash cans, missing washcloth. I will post pictures. My name was written on the key packet along with my room number, that is a NO-NO for security. There were just so many things that made me wonder if the clerk had been trained at all in IHG policies and standards. Very disappointed since I have stayed at this property a few times prior and although I have never received award winning service, the service was never this lacking. Please re-train the gentleman working that evening! October 22, 2014
Rated 1.0 out of 5.0 by Old, Thin Walls, Noisy. Hotel is located near the airport (which I knew) but I had anticipated a better quality of construction relative to the location. Thin walls October 22, 2014
Rated 5.0 out of 5.0 by Terrific service and personnel I would recommend this hotel to anyone for convenient airport or for just a "get away" October 21, 2014
Rated 5.0 out of 5.0 by Great night near ABQ airport Great place to stay near the Albuquerque airport. Quiet, clean, well run. Did not use many of the facilities but the room was great. October 20, 2014
Rated 4.0 out of 5.0 by Noise from airport outside room 239 Going to sleep early would be difficult due to air traffic at ABQ airport and noise generated by planes landing and taking off. October 18, 2014
Rated 5.0 out of 5.0 by Wonderful staff, very accommodating ALL of your staff were awesome. Every single one of them. They were very accommodating and so very friendly. The bed was so very comfortable. The meals were fantastic. Was truly happy I selected Holiday Inn for our hotel. October 17, 2014
Rated 4.0 out of 5.0 by friendly service and clean rooms WE always have enjoyed stay at holiday inns. we always get friendly and caring service. October 16, 2014
Rated 5.0 out of 5.0 by good location, good sevrice this is a good hotel, close to the airport and the staff are friendly October 15, 2014
Rated 1.0 out of 5.0 by Comfortable bed, bad food The room is clean, the bartender is wonderful. Just don't ask for towels. October 14, 2014
Rated 4.0 out of 5.0 by House cleaners need training Staff is very friendly, but rooms need to be inspected before admitting an guest. October 8, 2014
Rated 5.0 out of 5.0 by Great place to meet family Hotel is convenient, clean, quiet, and comfortable. October 7, 2014
Rated 5.0 out of 5.0 by Absolutely the perfect stay!! I truly have to say the best hotel stay that I can remember in the past several years. I hope I can return in the near future for pleasure. October 3, 2014
Rated 5.0 out of 5.0 by Fun, mini vacation Friendly staff, clean room, clean, unworn towels and linens. September 25, 2014
Rated 5.0 out of 5.0 Great stay Was upgraded to a wonderful suite and enjoyed every minute of it. Staff was terrific and helpful. September 23, 2014
Rated 4.0 out of 5.0 by Well located near airport and comfortable stay Enjoyed an brief visit to this hotel in advance to departing from ABQ airport. Convenient and quiet considering location next to airport. September 23, 2014
Rated 5.0 out of 5.0 by Sept 2014 I have stayed at this hotel many times. The staff is friendly and the rooms are clean and the service is good. Only a couple of drawbacks 1. Parking - plenty of people which is good for IHG business but bad for the person toting luggage in and out. 2. Noise - the location is nice if you want to sleep in a little but you will know the airport is close as you will hear the planes. September 22, 2014
Rated 5.0 out of 5.0 by good place this hotel was convenient for my business use I got a good night sleep all was well September 18, 2014
Rated 5.0 out of 5.0 by Nice hotel Quiet and comfortable hotel, reasonably priced, the staff was friendly and helpful. September 17, 2014
Rated 5.0 out of 5.0 by Cutter FBO Cutter FBO made all the arraignments for this stay. This hotel is great and I would request it again. September 15, 2014
Rated 3.0 out of 5.0 by Shoddy Building I was surprised by the poor workmanship in this hotel. Tile work was substandard, grouting around tub was poor, wallpaper was torn and the hotel isn't that old. Obviously the contractor was less than desirable. Secondly, although this is a Holiday Inn Suites property, no breakfast was offered nor complimentary coffee in the lobby. The make it yourself coffee is pretty dismal and offers powdered creamer. I just waited to go the Starbucks at the airport. Conversely, the Holiday Inn Express in Los Alamos was quite nice. September 15, 2014
Rated 4.0 out of 5.0 Service in the bar was outstanding. The lady at the bar remembered me from five years previous when I would stay once a month in the hotel. this made up for several shortcomings experienced during the stay. the pickup and delivery to airport was prompt and on time. September 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed and Good Service Nice, comfortable beds. Good Customer Service. Convenient location to airport. September 9, 2014
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