Rated 3.9 out of 5 by 131
Rated 5.0 out of 5.0 by Blknite Quiet for Airport Hotel
Very quiet for an airport hotel. Comfortable and clean.
August 10, 2014
Rated 4.0 out of 5.0 by CandiGram4Mongo All good except swimming pool area
We stayed at this hotel for business and leisure.
Its very good for the rate and location.
The hotel is next to the airport but we really didn't hear any airplanes.
Overall very clean except the very cold indoor pool had many bugs, including hornets, on the top of the water and many on the floor. The hot tub did smell funny. The sauna was clean and seemed to work well as far as temperature. This was the only real negative part of the stay.
House keeping staff was outstanding and our room was very clean.
The TV channels were out for one night but the hotel staff did respond nicely and the channels were on the next day.
Shower stall had an unusual quadrangle shape, where there was not a shower curtain, but the shower head did not spray water outside the stall.
The internet worked great and the business center has two computers with two printers that worked well and made it handy to print out our airline tickets.
August 10, 2014
Rated 3.0 out of 5.0 by MLELPTX I'm sorry hotel
if you dial "0", you'll have an "I'm sorry answer" gay, no solutions... lady at reception was good as expected.
people answering "0" need a lot more of criteria and problem solving ideas
August 9, 2014
Rated 4.0 out of 5.0 by Duke 324 Close to the airport and car rental facility
We took a late flight into Albuqurque and had to get up early to make the 4 hour drive to the school the next day. i needed a place that was close to the car rental facility. The Holiday Inn fit the bill perfectly fast check in a good nights sleep. Clean comfortable room and after a decent breakfast we were out the door. Just exactly what I wanted.
August 8, 2014
Rated 2.0 out of 5.0 by MJBJ31 Pool and Cabe was out
I am sure this was a one time thing while I was there, but the pool was very cold due to the heater being broken and the cable was out and there was no tv. The overall hotel is in great shape but the management never called me back as promised to discuss the issues with the pool and tv. If I would have known there was no tv or pool I could have stayed some where less expensive with out these amenities.
August 7, 2014
Rated 5.0 out of 5.0 by Zuni01 Comfort and convenience
I enjoyed everything about my stay. Shuttle service was very fast and convenient, inviting lobby, clean room and friendly staff. Will definitely stay here again.
August 4, 2014
Rated 4.0 out of 5.0 by Hondo1975 Good
A good place to stay if you are looking for a short stay on the south side of Albuquerque. We stay here to attend a concert at Isleta and it was great place to stay for the price compared to Isleta. Did not get a chance to use many amenities of this hotel but they all looked nice. Only reason why I did not give this hotel 5 out 5 stars was due to the bathroom, it really could have used a better cleaning as there were stains on the wall, hairs on the tub and sink and the floor did not appear to be mopped well. But other then that the hotel is in a good location. I would stay here again.
July 30, 2014
Rated 3.0 out of 5.0 bad stay
The water did not work and I couldn't take a shower the last night I was there. The manager was suppose to call but never did. I had to pay for a room at another hotel to get a shower before my meeting.I also paid for a suite and there was no TV in the bedroom.I am a Platinum elete member and this was my worse stay ever.
July 30, 2014
Rated 4.0 out of 5.0 holiday inn
I believe the price of this hotel is too high compared to the other hotels at the ABQ airport. Finding the way into the hotel was difficult. The Shuttle service was great.
July 28, 2014
Rated 5.0 out of 5.0 by eely Visit
Everything in the motel was above normal. Our room was comftorable and very clean.
July 25, 2014
Rated 4.0 out of 5.0 by NEWMEXKID tHE BED WAS LIKE SLEEPING ON A CLOUD - EXCELLANT
I HAD A VERY COMFORTABLE STAY AND WILL DEFINATELY STAY AT THIS HOLIDAY INN AGAIN! VERY NICE PEOPLE RUNNING THIS HOTEL. IT HAS EVERYTHING YOU NEED WITHOUT HAVING TO GO ELSE WHERE FOR COMFORT AND ENJOYMENT!
July 24, 2014
Rated 5.0 out of 5.0 by Ponyboy73 Excellent hotel- best in Albuquerque
Five stars for this hotel, all the way around. Will book all future stays here again. Fast check in, friendly staff, and best price in town. No hassles whatsoever.
July 22, 2014
Rated 3.0 out of 5.0 by Downhill Electrical problems
I had four stays at this hotel. Two of those stays the bathroom light was not operative. This time one of the bed side lamps was also out. It is also interesting that there is no desk lamp this time. It looks like that provision is being removed. I also found a used cup on the non-working bed side lamp stand.
It would be nice to have a buffet breakfast but that provision also seems to be discontinued. I will have to think hard about staying here next time around.
July 17, 2014
Rated 4.0 out of 5.0 by Lt. SG Nice overnight stay.
Helpful and friendly wait staff. Little outside noise. Overall a very enjoyable overnight stay.
July 16, 2014
Rated 4.0 out of 5.0 by NM Family Family Visit
This is a very nice area hotel. It is conveniently located with surrounding restaurants. The airport and train station are close by as well. We were disappointed with the Starbucks hours, might think about extending those hours. The room was clean and comfortable and the staff was friendly. My family and I would definitely stay here again.
July 16, 2014
Rated 5.0 out of 5.0 by Rolltyde68 Faith in humanity restored.
I have stayed at this hotel several times over the past 2 months while working in Albuquerque. I have had no problems and have found the staff to be more then helpful. Recently I accidentally left a large amount of cash tucked away in my room and left. The next morning I called AJ the General Manager and told him what had happened. He advised me that housekeeping had already found the envelope and turned it in. This hotel needs to be acknowledged for their honesty and professionalism. If you're in Albuquerque and want the best service you can receive this is your place.
Faith in humanity restored,
July 15, 2014
Rated 2.0 out of 5.0 by RAMPhot Under Renovation July 2014
I generally stay at one of the IHG hotels but this one proved to be a poor choice. It was undergoing renovation. Perhaps it will be better once the work is done.
July 15, 2014
Rated 2.0 out of 5.0 by smb08 comfortable room but poor customer service
Room was clean and comfortable. It was a nice stay when we were in the room. I booked 4 rooms with my family. I was disappointed in the customer service, asked about the pool when I made the reservation but when we checked in and got settled we found out the pool was closed. I went to talk with the front desk and they advised me to talk with the manager. I went to talk with him in the morning on two different occasions and he was too busy to speak with me. I called him the next day and left a message. I have gotten no reply from the general manager. I am hoping after taking the survey someone will contact me so I can explain what happened during my stay and try to make it right.
July 10, 2014
Rated 4.0 out of 5.0 by Chimera Well taken care of.
This hotel is in good shape. It is clear the owner/manager takes pride in the property.
The goods during my stay...
The rooms were very clean.
Unique and very functional bathroom/shower layout. A stand up shower is a big plus for a traveler like myself. Tub combos tend to be cumbersome for my height.
There is a restaurant in the lobby with Starbucks.
The not as good...
Hotel was under renovation during my stay, so there was a lot of noise. I wasn't notified ahead of time and no accommodations were offered.
The pool was closed.
Housekeeping staff tries to enter the room very early (around 9am).
My room key was not programmed correctly and locked me out after the first night.
I received no recognition as an IHG Gold member.
Overall, this hotel is very nice and improving. The staff could use some better training though.
July 10, 2014
Rated 5.0 out of 5.0 by BCW2 Great Hotel
The staff is excellent. The bed is comfortable. The service is fantastic. If you need shuttle service to the airport and or rental car drop off it will be done fast and friendly.
July 9, 2014
Rated 5.0 out of 5.0 by MFen84 Roomy and Comfortable
The room was pleasantly large, clean and avaialble as soon as I arrived. The pool was also well kept and free breakfast as an IGH member was nice.
June 30, 2014
Rated 1.0 out of 5.0 by dissapointed in newMexico Poor management
i stay at holiday inns all year long with my work and usually enjoy every stay. This motels had issues that management should have taken care of long ago. There were signs everywhere saying please excuse us while we are remodeling. We rented 2 rooms and our sons room air conditioner didn't work had to change rooms at 11 pm.housekeeping should have known it didn't work when the cleaned it. All equipment in weight room was broken except for the walking machine. Pool heater didn't work. Breakfast was buffet only only had hard bacon half raw potatoes no eggs and2 one quarter pieces of waffle at 9 in the morning. Ended up eating a bowl of cereal for breakfast for 8 dollar buffet cost ridiculous . Trash can by coffee in the lobby stunk and smelled like rotten meat told desk clerk and she informed me it wasn't her job to empty it. Poor attitude. Management either does not care or does not pay attention .will come back to this town but will never stay or recommend this hotel. Holiday inn should should look hard at this .
June 29, 2014
Rated 3.0 out of 5.0 by mel3521 Not bad
For ABQ, the price was good for what you get. Area is safe. Walls are thin, so you can hear everything in the halls. Staff is nice and helpful.
June 26, 2014
Rated 5.0 out of 5.0 by KG57 Found a new favorite in Albuquerque
A pleasurable relaxing stay, great value and service. A very clean hotel, room surpassed my expectations! Staff was awesome, never a frown, smiles all around.
June 26, 2014
Rated 5.0 out of 5.0 by GiffySquirt Good hotel for the money.
Not a lot to say. Great room for a great price. Get the suite with the jetted bath tub!
June 26, 2014
Rated 2.0 out of 5.0 by guru007 Love holiday in bad experience at this location
Ac didn't work in the room. Internet speed was like dialup. Staff is friendly.
June 25, 2014
Rated 4.0 out of 5.0 by auditor555 Room too small / slants inward
Overall it is the construction and lack of nigh lighting that was the most bothersome. Need to pickup the shower cleaning too. Location near airport. Staff friendly.
June 24, 2014
Rated 4.0 out of 5.0 by Pamee54 Good last minute booking
Was pleased with my stay after a last minute booking from the airport in Chicago. The room was clean, quiet and comfortable. The one thing that would have made the stay better is more information about local restaurants and transportation. Arriving after 11 p.m., the in-house restaurant was closed and so was the first restaurant I was dropped at. Fortunately another was open 24 hours and less than a block away from the first one. Would have been nice to have a train schedule to look at, since I needed to get there before 9 a.m. and missed that train. Overall, these are minor complaints in what was a relatively stress free stay. The service provided by the shuttle driver and at the restaurant was excellent.
June 23, 2014
Rated 5.0 out of 5.0 by Fablav Very nice Holiday Inn
This hotel has everything. I stayed in a normal room not a suite. Despite that, the rooms are big, the TV's are large and new, everything was very clean. There is a small gym with brand new equipment including a multifunction cage. They even have an indoor pool plus a restaurant with drinks. I normally sleep at Crowne Plazas but this one is a vey good Holiday Inn.
June 23, 2014
Rated 2.0 out of 5.0 by bobcat mom Staff was pleasant.
Staff did help address all problems and apoligized for the inconvenience.
June 16, 2014