Rated 3.8 out of 5 by 70
Rated 1.0 out of 5.0 by Dreamer99 Not treated like a previous customer
I had made reservations over a week in advance of our stay over memorial weekend and when we arrived at the hotel they said that there was a mix up and our room had been double booked so we would not be getting the room that I reserved which was a King suite so instead we got 2 double beds. There is a reason why I booked a suite & not a regular room but they could care less. They did give us $20 a night and free breakfast during our stay. I also inquired about being charged if we end up cancelling the other two nights but would not know until 5:00pm the following day and the front desk clerk said there would be no problem and there would be no charge. The 1st morning we were there the restaurant didn't open until 9:00 when it was supposed to open at 7:30 & we had to be somewhere by 9:30 not enough time so we had to go find a restaurant to eat at. Then when we notified them that we were not going to stay there the following 2 nights as originally booked, they wanted to charge us, it was the same front desk clerk that we talked to the night before. We also told her that the restaurant wasn't open. She had to call her manager to make sure it was ok to not charge us for the following two nights and the manager agreed upon us saying we would not ask for a further discount because the room & restaurant issue. Previous experiences were wonderful & it was the 5th time we had stayed there. Probably will not be going back to that particular property again. The sink made noise and it looked like there was blood on the walls in the bathroom, it could have been paint but it didn't look like it to me. Not satisfied at all.
May 30, 2013
Rated 4.0 out of 5.0 by DLSch Bad sound proofing
Property and staff were outstanding. Sound proofing/insulation were non-existent. We had a suite and could hear normal conversation in the adjoining suite, not to mention the TV, all night coughing and 3:30 a.m. alarm.
May 23, 2013
Rated 4.0 out of 5.0 by DCC2013 Fitness Center
Fitness center needs to be updated and modernized.
May 16, 2013
Rated 4.0 out of 5.0 by joe1234567890 Quiet
Overnight stay for early AM flight...quiet comfortable room.....some sort of breakfast would have been great
May 10, 2013
Rated 5.0 out of 5.0 by MT69 Road Warrior worthy
Room was clean and accomodating. Bed was very comfortable. Frig and micro was handy to have. Shower delivered a uniform spray. I will stay again.
May 8, 2013
Rated 5.0 out of 5.0 by Mark1958 Great location, good value, clean and comfortable
This hotel fit my need to be close to the airport and to have a quick complimentary shuttle connection. New, clean, comfy, with great in-room amenities. Price a little higher than similar hotels, but I felt I got good value at this location.
May 6, 2013
Rated 5.0 out of 5.0 by Vanp YES! to both
The staff was able to pick me up late at night(my flight was delayed).
Without a reservation, they were willing to accommodate me.
During the check-in, as full as they were, I was able to get a top floor, king bed, close to the elevator. The bed was fantastic(that's why I stay here whenever I visit ABQ). Even the staff member upon check out, remembered me, addressed me by name(how do they remember all of those names), and welcomed me back to ABQ,
It's always been a good stay here.
April 25, 2013
Rated 3.0 out of 5.0 by Mickeyd Poor food service
I usually stay at the express brand. I stayed at this location as I wanted a bar area to enjoy supper and watch some sports. one hour after ordering the chicken special I received my 4oz chicken and undone baked potato.
Front desk staff is great and room was very good; if that is what you want this will do. If you want good food and beverage I would keep looking.
April 10, 2013
Rated 4.0 out of 5.0 by yaya12 nice room
they had a really nice suite,, very nice hotel nice pool i could say what i loved the most was the bath tub it was amazing a little to small but very relaxing good view at night. it was way too far from the mall zoo downtown but it was a very nice hotel,,, i also did not like that there was a used shampoo bottle and lotion bottle which i did not use for the reason it was open that was a little nasty i say i was very comfortable in the room the pillows a little too small but it was a nice stay i would say staff is good i really did not mess much with them but i needed help and they went asap
April 1, 2013
Rated 5.0 out of 5.0 by CCKS Great Hotel
This is another great Holiday Inn location with a well maintained exterior and interior. Although the bathroom was not exceptionally large and my room AC was not adequate to keep the room cool (and it is winter).
March 22, 2013
Rated 4.0 out of 5.0 by concha bed was comfortable
1. sheer curtains were dirty
2. curtains were missing hanging hooks, curtain was hanging loose on one side
3. toilet tissue on holders was half way used no extra roll was left behind, had to call front desk for some.
4.only one hand soap was in room no replacement for the next day
5. no tissues in tissue box holder, when I called front desk for some they said they were out.
6.water in pool didn't look too clean
February 28, 2013
Rated 1.0 out of 5.0 by SantaFeSal Worst Experience of my Life!!!
Let me start by saying Iam a Club member and have stayed at Holiday Inns all over the coountry. Upon arrival at this property it was F- service from the get go. Incompetent front desk worker puts me in the wrong room, stubbornly refuses to accept that they made a mistake and instead of smoothing things over wants to charge me more for the lesser room. The Manager was M.I.A., I believe he was in the lounge. I called the Corporate office, they had me on hold and past me around resulting nothing other than finally after holding for 40 minutes being hung up on. Cut up my Club membership the next morning as I happily drove away. NEVER!!!!! stay with these clowns again.
February 28, 2013
Rated 5.0 out of 5.0 by meters GREAT PLACE TO STAY
this is one of my favorite Holiday places to stay
when i'am in ALB
rooms are very nice and up to date.
February 17, 2013
Rated 5.0 out of 5.0 by MarkC Good value, clean, friendly, efficient.
I enjoyed my stay from start, to finish. Friendly staff, clean, comfortable and well equipped room made both of my recent stays at this hotel pleasant. Just a few minutes from the airport and a quick response from the shuttle pick up saved me time. Good cafe, small but friendly bar, helpful staff; I give them a strong endorsement.
January 26, 2013
Rated 5.0 out of 5.0 by santclan Customer Service
Perfect hotel at which to stay when flying out of the ABQ airport early the next morning.
January 22, 2013
Rated 5.0 out of 5.0 by TravelerNM Customer service was excellent
I travel a lot on business, and stay at this hotel both coming and going from the airport. The rooms are fine, there is always food and drinks available. The most outstanding quality of this staff is the customer service of the staff. Last week, after completing 18 hours of travel, I arrived to find they had upgraded me to a room with a jacuzzi tub. The front desk is always available for rides too and from the airport, are very accommodating in helping with luggage and meeting my flight schedules, regardless of whether my schedule coincides with any other travelers.
I highly recommend this hotel.
January 10, 2013
Rated 5.0 out of 5.0 by Deb4023 Excellent
Rooms were big, restaurant was very accommodating, good price.
January 2, 2013
Rated 2.0 out of 5.0 by Bayareatraveler poorly maintained
The heat did not work, the toliet paper dispenser didn't hold paper and worst of all the shower didn't work when I was trying to catch a flight. When I told the fornt desk this on my way out they reponded "thanks for the update and have a nice day". Ordered room service and recieved cold overpriced frozed food quality dinner. would not recommend a stay here, it falls way below the Holiday Inn standards.
December 14, 2012
Rated 5.0 out of 5.0 by Betsy13 Can't wait to stay again!
From our first steps inside the lobby we felt truly welcomed and the waiter at breakfast was very friendly and efficient. Greatly enjoyed my large bowl of fresh fruit.
December 10, 2012
Rated 2.0 out of 5.0 by WorstStay2012 Poor service, dirty room, lacking maintenance
I stay at the Holiday Inn when I travel because of the consistency I typically experience. This Holiday Inn was the worst experience I have had. The wireless internet connection was not working on any of my devices, there was no signal. When I told the front desk about it, they told me to call tech support. I don't stay at this hotel to come and fix their internet problems. I think they forgot I was paying to stay the night. In addition to the internet, the room had several blown out lightbulbs and the bathroom had an electrical problem. You had to jiggle the switch to get the light to come on. The complementary bathroom items left only consisted of shampoo and lotion. The lotion was used. The bathroom was dirty. I won't stay there again.
December 3, 2012
Rated 4.0 out of 5.0 by Wedgie Very comfortable
We went ahead and took advantage of a two-room suite during our recent stay. The room was clean, generally quiet and pleasant. Unfortunately, the heater in the bedroom did not work, but the unit in the living area was enough to keep us warm. The shower curtain was in dire need of repair. Also, the parking lot can be quite crammed as guests can use it for the nearby airport.
The pool was nice and warm and can easily be enjoyed, assuming bad parents don't let their kids jump all over you! We did not get a chance to try out the bar and restaurant, but they look very nice. Overall, the room was spacious and comfortable with an awesome bed.
November 30, 2012
Rated 5.0 out of 5.0 by Anne77 Excellent service
Wonderful stay! The overall best holiday inn/ intercontinental stay I have ever had, including the five star property our family had left in another city. The staff (especially those working thanksgiving day), were exceptional, pool and small extras of the property were very enjoyable. Bravo!
November 29, 2012
Rated 1.0 out of 5.0 by champcomb Excellent stay at Albuquerque Airport Holiday Inn
Arrived to find an excellent facility with staff second to none. Rooms clean, food great. Service and a smile. Best stay ever. Staff very accommodating.
November 21, 2012
Rated 3.0 out of 5.0 by TroyTSR Bad Bed, No Live Football in the Bar
The bar is awesome as far as service, the lady that was there both times was awesome. The problem, NO Monday, or Thursday night football. The bigger problem, there is a sign outside this hotel that advertises Bud Lights $3.50 and join us to watch the game, really. The floor, second and above, load. The bed was the worst ever, Hard as a rock and you hear the people above you walking.
November 16, 2012
Rated 1.0 out of 5.0 by halg Dining Experience
Hats off to Brian (Restaurant Manager) during my entire stay at this hotel. His courteous nature and professionalism far exceeded my expectations. Have stayed at this hotel on a few occasions and will definitely return because of the staff.
November 14, 2012
Rated 5.0 out of 5.0 by Hersch Staff was great
Very enjoyable with a friendly and helpfull staff. I recommend this hotel for travelers from the Albq airport. It is really close by as is the car rental facilities.
November 7, 2012
Rated 3.0 out of 5.0 by GreenwichPat Surprising NO complimentary breakfast here!
I stay at HIE frequently (2-4 times per month). I know them to be clean, attractive, and always provide a good and complimentary breakfast. I thought this was standard at all locations.
It was surprising to me that breakfast was only available from a menu - and at cost. Guess I have to be more careful when making reservations.
Everything else about this property was up to expectations.
November 3, 2012
Rated 5.0 out of 5.0 by nemonty Always a pleasant stay, great view!
I have stayed here many, many times and as a Platinum Member have always received great service and always upgraded to a suite. The close proximity to the airport makes it ideal for early morning flights. I can't vouch for the food in the restaurant because I know good local eateries, but the bar stays open late, and I have eaten there, the food was always good. The staff are always friendly & helpful, never a bad experience here. If you like Casino gaming, there is the Hardrock Casino just down the freeway about 5 miles, easy drive.
November 2, 2012
Rated 4.0 out of 5.0 by Wilson911 Best Sunport Hotel
I stay at this lcation at least 4 times per year beacause of its location near the airport, as well as it's excellent rooms and service. I love the lobby, and the rooms are feel clean and new. The beds are super comfortable. The Suite Rooms have more room than some houses! The staff has always been exceptionally helpful with all requests, including making sure you get to the airport in time with their free shuttle. I always look forward to going back here.
October 30, 2012
Rated 2.0 out of 5.0 by Fromouteast Balloon Fiesta Weekened
My husband and I usually come down to Albuquerque once a month to stay over for shopping and restaurants etc. This weekend was balloon fiesta so we had to be over to the park really early which was easy to do since neither one of us slept much. The room was big and nice however to get to the room we had to walk down a few hallways and turns. A very long distance for what most hotels have. The bed was moderately comfortable but the pillows were not! They seemed smaller than normal pillows and half the size. They were almost lumpy. The room next to us must have had been occupied because we had contant banging or in and out traffic which did aid to the lack of sleep. Since the room seemed so far and away from the main hotel envirnoment it was strange to be so noisey. Not sure I'd stay there again.
October 21, 2012