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Rated 3.9 out of 5 by 114 reviewers.
Rated 4.0 out of 5.0 by Very Nice I was mildly surprised that I heard absolutely no air traffic. Comfortable, quiet, can get a beer downstairs and a great buffet in the morning. Im looking forward to coming back. January 27, 2014
Rated 5.0 out of 5.0 by Business Stay Enjoyed the room and it was very quiet. Pillows were kind of small. January 27, 2014
Rated 5.0 out of 5.0 by Christmas Eve New Year's Eve Traveling from South Florida to Albuquerque/Santa Fe is always a long trip. And if you want to get good airline fares you have to book really early or late flights. Getting in to ABQ very late on a cold wintery night and then having to drive to Santa Fe late at night is not always a fun experience. And leaving the ABQ airport at 7 in the morning means getting up very early and again driving from Santa Fe to ABQ in the dark and cold. This trip we decided to stay Christmas Eve at HI Sunport and come down the night before for our flight back to Ft Lauderdale on New Year's Eve. What a great choice! We love this hotel, the staff, the convenience to the airport, ABQ services, car rentals and the great little restaurant and bar!!! Everything was perfect. Staff picked us up at the car rental facility and got us to the airport next day at 6 am.....we will do this now every time we have to arrive late and leave is well worth it!!! Thanks! January 7, 2014
Rated 5.0 out of 5.0 by Quick Stop Looking for a place to stay on short notice that meets your needs, this is it. December 31, 2013
Rated 5.0 out of 5.0 by I love the bed, very comfortable My wife and I stay at Holiday Express, or Holiday Inn if possible when traveling. We have always had a comfortable stay, we stayed at Holiday Inn , Albuquerque on our way to Tucson and even though we parked in a lighted area of the parking lot our 2009 Lincoln Nav. had the rear wiper tore off and left hanging for us in the morning. I realize we park at our own risk but it's just sad it had to happen on our trip. The room was comfortable and the bed great, enjoyed the cocktail lounge, and the nice restaurant but we won't be staying there again. December 30, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service I enjoyed my stay. I felt comfortable and the price was great. I will definitely return. December 17, 2013
Rated 5.0 out of 5.0 by A Great Stay The courtesy shuttle arrived within 10 minutes of my phone call, all staff friendly and helpful. Nice bar to relax in, use of business centre very good. December 8, 2013
Rated 4.0 out of 5.0 by Routinely Good! We had another good stay at this location. We've been four times over the years. I had requested a top floor, but that was not the room initially given. The girls running the counter were very sweet and got that changed right away. The room is quite spacious and awesome. Lone complaints are the closet is kinda cramped up against the desk and the tub jets were not the cleanest. Also, we wish the fan on the air units would just stay on, as it will cut off and on during the night. Otherwise, the room is very comfortable and feels like a home. Pool is very large, but it definitely wasn't heated this time. VERY cold, but I know it's been warmer in the past. I bet we are back again on a future visit. December 6, 2013
Rated 5.0 out of 5.0 by Great Hotel with excellent staff and Management Very upbeat ambience for Holiday Inn, hospitable and friendly staff. Friendly and hospitable GM very helpful with good knowledge of local attractions. We will definitely come back. December 2, 2013
Rated 5.0 out of 5.0 by Convenient & very nice Only there for three nights, and did not use much of the facilities, but what I did use was spotless and attractive, and the staff was very nice. Will stay again. November 26, 2013
Rated 5.0 out of 5.0 by Great Stay! Wonderful stay. Our second time in recent years. Will stay there again when able. In addition, I believe I left my HTC smartphone charger with a green tie there. If found, may I have it sent to my home address. I'll be happy to pay for the shipping. Thanks. November 13, 2013
Rated 5.0 out of 5.0 by Great experience and service This was a nice hotel for a quick trip to the area. It was convenient to the airport and the locations of our meetings. The staff was very helpful and the manager went out of his way to give us some help that we needed. The rooms were clean and comfortable. Would definitely stay here again. November 11, 2013
Rated 4.0 out of 5.0 by Ideal for getting an early flight Reasonable cost and adequate room. Food limited in choice and with the pizza, not as much choice away from spicey as i would like November 10, 2013
Rated 2.0 out of 5.0 by Not bad, but could be much better. Room was acceptable, clean. Switches near entrance to room had a switch for something, but we could never figure out what it was for. Check-in staff was courteous and friendly, but staff at Starbucks and the grill were not. Pool and Jacuzzi were nice, but both lacked adequate lighting. The sauna interior light was out, so found myself sitting in the dark. I understand the grill has to make money, but not offering a complimentary continental breakfast buffet was a real negative. Please consider adding that to your customer services. if folks want to buy lunch or supper, then the grill would adequately serve that purpose, but not offering a free breakfast to folks traveling is unacceptable. November 7, 2013
Rated 5.0 out of 5.0 by Great food and bar area. I've stayed several times at this hotel in the past. It is overall very good and Mary in the bar is very nice and I always make a point of stopping by. This time she was off and a lady named Rio (I believe that's correct) was working the bar and made it a fun experience for me and everyone else in the bar. She was great! We also ate, and there was a young lady named Veronica working in the restaurant. She was very friendly and provided great customer service. These two women took what would have been an otherwise typical boring night in a hotel and made it a very pleasant experience. I'll come back again for the great service and friendly faces alone. October 26, 2013
Rated 3.0 out of 5.0 by Second stay in a month We were through Albuquerque twice in a month. Both times we stayed at the Holiday Inn. The first visit was very good. Room was clean, no problems. The second visit, the room was not as clean. Dust on lamps that had been there for a while. Areas of the room that had not been vacuumed good. Electrical outlets that didn't work. Usually some of these things we overlook, but my husband has a medical condition that needs a clean environment. We just felt on the second visit we were not as happy with the housekeeping and upkeep of the room. Staff was pleasant and helpful. October 24, 2013
Rated 5.0 out of 5.0 by excellent staff great people at the front desk and the bar. a little hard to find though October 23, 2013
Rated 3.0 out of 5.0 by Disappointment. One bar of small soap to use for sink and shower. Shower, small pillows. Friendly, helpful courteous staff. Convenient to airport. October 18, 2013
Rated 3.0 out of 5.0 by overall an ok stay... At check-in the staff were nice enough...when arriving in the room, the room was nice enough. We had gone to dinner and come back to enjoy a nice hot bath in the jet-tub, to find that it had a hole in the back (I mean a large hole- like 3 inches across), that of which had been patched with TAPE?????? After getting things together (we had a 5am flight), and getting ready for bed I went to get the coffee pot ready to find 4 packs of coffee- all DECAF??? I called the front desk to see if I could get some regular coffee, where they told me to come down to the desk to get, at this point I was pretty frustrated. So getting dressed, I go downstairs to get the coffee, and when I arrive, a girl says she will go with me to the supply closet on the next floor to get the coffee for me...the door to the closet would not open, and I was told to go to my room, and she would BRING IT TO ME! The next morning, the shuttle to the airport was waiting on us, very nice, helpful, gentleman. October 14, 2013
Rated 2.0 out of 5.0 by ,Breakfast buffet, uncomfortable rooms, some staff needs more training We had made reservations by calling this hotel directly in August and was quoted prices and the government rate was the cheapest, was told 1 person in room had to have government ID which my husband has, when we arrived the room was not ready but they found a room ready & when we opened the door it was a suite instead of 2 queen beds, there was 4 of us, finally we got the right room but 1 bed is totally against the wall which was terrible you either have to crawl over the person in bed or crawl up from the foot, very uncomfortable. Had to ask for extra towels finally at 10:00 PM that night we got them. Breakfast buffet was suppose to be complimentary but on Sun. we were told we had to pay $4.95 it was not posted anywhere. The bacon was burnt, eggs were dried up, if any at all, not worth paying for. We checked out on Sun. confirmed reservations for Fri. Oct. 4th, still with 4 people and government rate but was told at time of check-in, because of special event we had to have government travel orders, instead ID, never was mentioned on original reservations or when we confirmed on the previous Sun., finally got room but had to pay more. Staff needs more training and the manager needs to learn to talk to people professionally and listen to the customer. It was not posted anywhere about rates being higher during special events. October 10, 2013
Rated 5.0 out of 5.0 by Pleasant experience! We stayed at this location for two nights while visiting Santa Fe for the first time. Our rooms were very nice and clean. There were always snacks available in the lobby area-warm cookies along with chips and salsa. A great location near shopping and dining. October 6, 2013
Rated 5.0 out of 5.0 by Nice hotel Convenient to ABQ. Clean and roomy. Friendly staff. September 29, 2013
Rated 5.0 out of 5.0 by Great stay!! Our recent stay at the Holiday Inn was great. My family and I will definitely stay there again when we are back in Albuquerque. September 27, 2013
Rated 4.0 out of 5.0 by great service All of the Holiday Inns that we have stayed at are the same and I like that because I always know what to expect. September 26, 2013
Rated 3.0 out of 5.0 by Poor service Unfortunately during our stay the toilet in the bathroom stopped up, this was at about 2:30 in the afternoon. I reported the issue to the front desk, and was told it would be taken care of. We left to shop around town and returned at 8:30 to find that the toilet was still stopped up. We reported the issue to the front desk, and they told us that housekeeping was now gone for the day. They brought us a plunger a half an hour later so that we could resolve the issue ourselves. Needless to say, we were not happy with the way the situation was handled. September 25, 2013
Rated 5.0 out of 5.0 by Best at Sunport I have been to this hotel many times, and had the chance to visit there again last week. I am happy to report that the property lives up to my memory. Rooms are very nice, clean and modern. Beds are very comfortable. Very close to the airport and convenient shuttle that will bring you there and/or pick you up at the car rental. Staff has always been very friendly and helpful. The lobby is huge and bar/food are decent. This is the best place to stay near the airport or for points south of Albuquerqe. Will definitely stay there any time I am back in ABQ. September 3, 2013
Rated 1.0 out of 5.0 Manager was not very good. I discussed problems with the manager over the breakfast served and he got belligerent. I have stayed at this facility many times and have friends and coworkers who do also. I have told many of them to not use this motel anymore. The rest of the staff was very nice but the manager (I believe his name was Robert ) is the reason that for the first time in many years I have written something negative about Holiday Inns. He instantly became rude to me and the rest of the staff. I will continue to use Holiday Inns but just not this location. September 2, 2013
Rated 5.0 out of 5.0 by Awesome Hotel The room was very clean. And the bathroom is very clean. I really enjoy the suite if felt like home. the customer service was incredible very friendly. September 2, 2013
Rated 5.0 out of 5.0 by Great place to stay near the airport Close to the airport, easy to get to, probably staff, and typical holiday in express service and amenities. Close to what you need to be close to at a rate that is more than appropriate for the area and amenities. September 1, 2013
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