Rated 3.8 out of 5 by 167
Rated 4.0 out of 5.0 by Weav302 Location, Location, Location
Hotel is in a great location in Old Town Alexandria. Easy, enjoyable walk to everything Old Town has to offer which is a lot. Giant grocery directly across the street is most convenient. Check in experience was quite pleasant and accommodating . Our flight put us at the hotel at 11:30 AM with a hotel 3:00 PM checkin time. Not to worry, the front desk clerk found an available room on the top floor and we were in the room within 5 minutes of arrival. Most appreciated. The room was quite comfortable and clean with a nice view of the pool and courtyard. AC worked well, refrigerator in room convenient, elevators worked well with no wait time.
We did not use the free airport shuttle, but that is a nice feature. Although I could find no indication on their website that they shuttle from the airport as well as to, upon checkin I received an information sheet that gave specific instructions on where they pickup at Reagan. I will know the next time.
Two things that need attention. First, the hotel has two sets of entry doors and several entries, but I did not see any entries that have doors that automatically open. It's a hassle to struggle through two sets of doors with luggage.
Secondly and most profoundly, the service at Cafe Monaco is atrocious. We tried three days straight to get a latte and was successful only once. It was not that they were busy but rather that they had no idea what they were doing. The two gentlemen we experienced spoke almost no English so communications involved a lot of repetition and pointing. The last day there the gentleman behind the counter had no idea how to operate the latte machine. We surrendered after 5 minutes and asked for our money back which took several attempts to communicate. As I said, they were never busy when we went in and now I understand why. Extra Perks is a couple of blocks away and well worth the walk.
July 17, 2014
Rated 4.0 out of 5.0 by travellingabout Comfortable bed and great service
This is a good hotel. The service was excellent and the king sized bed was very comfortable. The only problems that I had problems with was the pull-out sofa and the internet.
First, if you do not require the pull-out sofa, the one bedroom suite is excellent.
Second, the internet service needed to be worked at which I was too tired at the time to deal with. Therefore, please use my review as a heads up more than a negative to the service.
July 17, 2014
Rated 1.0 out of 5.0 by DC VISITOR Harrassing staff in breakfast area
Do not every stay here if visiting D.C. with a family/ leisure travel.. this is a great place to sleep 8 hours with a lay over at Regan.. but that is IT!!
July 16, 2014
Rated 5.0 out of 5.0 by Becky215 Like this hotel
I found everything to be wonderful in this hotel. I did not frequent the bar or restaurant since I was visiting a friend in Alexandria.
Everything was in working order, clean room, and loved small grocery across the street. Parking price seemed excessive and garage was dimly lit.
Overall I would highly recommend this HI.
July 14, 2014
Rated 4.0 out of 5.0 by emailpwg Good Room, Poor internet
Hotel is in great location, and is very nice overall. Internet connectivity was poor and caused frustration.
July 14, 2014
Rated 2.0 out of 5.0 by Daleza1 A disappointing visit
I did not enjoy my visit to your hotel for the two following significant reasons:
1. I could not get your car park key cards to work and got soaking wet in the heavy rain trying all three of them
2. The Express Checkout printout did not show a zero balance although I had been assured it would. This defeated the whole purpose of an EC. The receptionist told me it was because some customers wish to change their credit cards for payment. I don't accept this. If they want to make this change they will have to come to the front desk in any event. An EC printout should have a zero balance - period.
July 13, 2014
Rated 1.0 out of 5.0 by Navy Mom of 3 Do not stay here!
The front desk staff being extremely rude upon check in should of been our first clue how bad this hotel would be. We went up to the room and our keys would not work, back down to the front desk we went and had to wait a good 10 minutes while the clerk was on a personal phone call for new keys. There were hairs in the bath tub which happen not to be any of ours. One of the beds was lopsided - the left side was at least a foot higher than the right side. We came back from being out all day to find that at 6 pm that night that the room still had not been cleaned. In the three nights we stayed there not one person from the front desk ever acknowledged us or any of the other guests. We did fill out a comment card and gave it to the front desk (we are taking bets they thru it away). Upon check out did they even bother to ask us how our stay was? Nope, they just wanted to know if we wanted another receipt. No thank you or have a nice day. Do not waste your money to stay at this place.
July 11, 2014
Rated 2.0 out of 5.0 by raven8156 Bad customer service
Unprofessional staff who tries to charge your credit card without your authorization later on.
July 8, 2014