Rated 3.8 out of 5 by 230
Rated 2.0 out of 5.0 by Should have been better Comfortable accomodations , but poor customer service
While the accommodations were clean and comfortable, there were several issues that made our stay less enjoyable than it should have been. We reserved a three night stay to attend an out of town wedding. At the time of reservation, we were not given the block rate, having been told that the room block was full, when it was not. Two phone calls later, that issue was resolved for me, and the block rate was charged as it should have been.
The parking garage was an issue every day of our stay. The parking card did not work at least 80% of the time we attempted to enter or leave the garage. We were told on check in that , in the event we had trouble , to press the "assistance" button and the staff would raise the arm from the front desk. We were given a total of three different parking cards during our stay, due to card failure. During the last two days of our stay, neither the parking cards nor the "assistance" button worked at all, and twice required that we drive to the hotel entrance to inform the front desk staff to open the gate so we could park.
Finally, at check out, our parking was incorrectly charged. We were told by the desk staff that she could remove the charge from the statement , but that she could not remove charges, which would need to be done by the operations manager.
The desk staff was always polite and attentive, but no one seemed to know how to explain the confusion about the room block and room rate , parking problem, or incorrect charges. The room was clean and comfortable and the building is maintained and attractive. Unfortunately, the other issues we encountered were irksome and interfered with the ability to fully enjoy the stay as much as we could have. Its really too bad, because while I expect to visit Alexandria in the future, I won't choose this hotel.
October 20, 2014
Rated 4.0 out of 5.0 by Sunny One We Love Holiday Inn's
Overall our room was very spacious and clean. We were on the 1'st floor due to having our family dog with us. We were very impressed with the room however it smelled very badly of a mildew type smell. We wondered if possibly the room had been flooded at one time or if there was potentially a water leak some where within the walls or under the flooring. We were in Room 105.
When we checked in we were not told about how to utilize the parking ticket to gain entry in and out of the parking garage. No directions were offered to our room etc. The front desk basically did what they had to do. Not a very friendly welcome. We were really impressed however with a lady that was just getting off of work when we arrived. It was late evening and she was walking through the lobby and offered to show us the location of our room. She was overly friendly and kind. She was awesome but we did not see this type of treatment from anyone else during our stay. We love Holiday Inn's and would still recommend this hotel. We do feel this room needs to be checked for a water problem and perhaps the front desk needs to be a little more accommodating. Kudo's to the housekeeper (?) that made us feel welcome. Too bad we didn't get her name!
October 20, 2014
Rated 4.0 out of 5.0 by rajan0409 a value for money good hotel
stayed with family for two nights on a holiday to Washington DC. Our experiance was excellant. The staff attitude was extremely positive and ever willing to help, even at odd hours.
October 20, 2014