Rated 4.0 out of 5 by 364
Rated 3.0 out of 5.0 by YHS/PHS 70 Staff was great, doors vibrate from door next door
The staff was very helpful. I lost my shaving kit while loading the luggage cart and it was found and they shipped it to me.
The door to the room vibrated when the door next door was allowed to close when they left the room. That disturbed us until after midnight one night. We ate in the restaurant and the waitress was very nice and helpful. We also ate in the sandwitch shop and it was very good pizza. The hotel needs to have a different pickup location for the shuttle when someone is using the metro. Having guests arrive at the Reagon airport metro station and wait for the shuttle with all of the airplane arrivals is not a good plan. On two occasions there were too many people to be able to get on the shuttle and someone had to wait for the next shuttle to come pick them up. We waited almost an hour on our last day due to the traffic making the shuttle late and then we had an altercation with another family who arrived at the pickup location just before the shuttle arrived when they thought they could get ahead of us to board the shuttle.
July 28, 2015
Rated 1.0 out of 5.0 by wrldtravel Low quality of room
My initial check-in resulted in being placed in a musty ground floor room. The bathroom door was so damp it would not close.
I was then placed in a mezzanine room next to the stairs, and restaurant on ground floor.
July 28, 2015
Rated 1.0 out of 5.0 by Camdup The worst Holiday Inn Ive ever stayed at
Thank you so much for sending this email. I was going to call and complain, when we returned from our vacation. You saved me the trouble. We were traveling with our high school. The band was in the Independence Day Parade. I say that to say, that I had no choice in hotel. This is where school was staying, so we stayed there, too. We were in room 106, I believe. We stayed 4 days, 3 nights. It was miserable. The room was so humid! It was like the room was misted with water and it never did dry. There was a moisture in that room. It was very uncomfortable. Everything was sticky. Next is staff. They were friendly enough when we checked in, but that was the end of that. Never a "good morning" or "how was your day." Once we were checked in, they never even acknowledged us. Always had their heads down in the computer. No smiles or anything. I had to go all the way up to the counter, before someone would raise their heads and acknowledge me. Next, coffee. Now, I can understand that you have a restaurant in the hotel for breakfast - fine. But, to not have any coffee in the lobby, is just cheap. My husband had to spend $4 for a cup of coffee. Yes, you have the little coffee makers in the room but 1) it isnt enough and 2) that coffee always tastes bad. Lastly, the swimming pool. There was only one night that we could enjoy the pool The band kids were still out, so my husband and I decided to go cool off in the pool for a little bit. We got up there and the "Closed" sign was up and workers were in there, cleaning up the area. I checked and the pool was supposed to be open until 9:00. It was only 8:30. Yes, its only half an hour, but all we needed was to sit and cool off and relax. As, Im sure you have summarized, I was not happy with this stay, at all.
July 24, 2015