Rated 4.4 out of 5 by 116
Rated 3.0 out of 5.0 by Rolls Its a 5+/10
Hotel is fine, staff is friendly. Morning coffee in lobby is quite poor. Room appointments were nice, linens and presentation were excellent, bed was very so,so - too soft and uneven.
June 25, 2013
Rated 4.0 out of 5.0 by psubrama Convenient location, reasonable amenities
We had a long stay (9 days) on a business trip. Overall, we had a good time.
The drivers doing the pickup and drops were all uniformly very polite and efficient. We were very impressed. The lifeguard at the pool was very good too. Some of the front desk staff were rather rude and unhelpful, some were very nice and made up for it. We would have really liked a water fountain or some sort of a drinking water dispenser nearby. The tap water is undrinkable, and constantly buying small bottles of water from the vending machine is not good for the environment and not a desirable thing, overall.
June 22, 2013
Rated 5.0 out of 5.0 by NJAA NICE NIGHT!
Room was very clean and decorated very nicely! People seems extra nice to work with! Would recommend, only problem was bath is very small.
June 18, 2013
Rated 4.0 out of 5.0 by Phooler A pleasant DC visit
The Holidat Inn Alexandria was a very good alternative for visiting DC. Easy access to the Metro stop and free parking were real plusses. When I asked for directions to the Metro, the concierge virtually accompanied us all the way rather than just point us. Also, very convenient short drive to Alexandria restaurants.
June 17, 2013
Rated 4.0 out of 5.0 by Misses Great location to Alexandria.
Very comfortable, bathrooms a little small, but clean.
June 15, 2013
Rated 5.0 out of 5.0 by JRCD1007 Quiet room, clean and relaxing
Close to the Metro, local lunch and dinner areas, exceptional Hotel Service. Staffing was always pleasant and abiding to our multiple requests. Hotel free transportation to downtown Alexandria, pick-up services provided every hour. A true fresh approach to making their guests feel comfortable . A must stay.
June 2, 2013
Rated 5.0 out of 5.0 Wise choice
Staying in Alexandria at the HI while touring DC and Arlington was a smart choice. The room, staff and location were all wonderful. The location adjacent to major highways and public transit made getting to and from the area easy, and the shopping, restaurants and movie theater across the street were fantastic.Booking decision started as a financial one, but quality was there as well. Couldn't be happier.
June 2, 2013
Rated 2.0 out of 5.0 by Jennifer1234 Comfortable bed, poor service
Upon check in for my two night stay, staff advised me I would have to check out the next morning, and re-check into a different room. When asked why, they said they have a group that needed to stay together. They never notified me of this before hand, by claiming they didn't have a contact phone number for me. I provided that, and they had my e-mail since I received numerous reminder e-mails about my upcoming stay from them. I also requested the price to be adjusted because I had AAA, and the discount was not taken when I made reservations online. The staff stated the stay was already charged to my card (it was not, as I had already reviewed my account records) and there was nothing that could be done to adjust the price. They only took $20.00 off my bill for the inconvenience. They next morning, we had to a lot an extra hour before starting our day to haul all of our stuff to another room two floors up. I expressed my concerns very maturely and politely, however the staff seemed to have little empathy with a carefree attitude. The bed's are comfortable and it's walking distance to the metro, so we stayed.
Thank goodness I checked out in person. When I did, the desk staff stated they had me staying for an additional night. This was NEVER in my reservations or mentioned.
June 1, 2013
Rated 4.0 out of 5.0 by GuestIND Great Value for Money
I had a comfortable stay. The hotel was conviently located to eisenhower metro. Good restaurants close by in addition to the AMC Imax cinema hall.
May 29, 2013
Rated 5.0 out of 5.0 by CEDUP2 Always good
Easy access from around the area, and a better deal usually from other places in the area.
May 28, 2013
Rated 5.0 out of 5.0 by Dcraig1947 great staff
Stayed 5 days and everything was great: staff, food, room, location. We were several hundred yards from the Metro and 20 minutes or less from downtown Washington. I can't understand why more people were not dining in the hotel. The food was great and our grandkids' free meals were the same size as adults'.
May 25, 2013
Rated 4.0 out of 5.0 by custompiper Staff made us feel like royalty
We loved everything about this hotel except the beds. Our company had booked a block so it may have been their fault but we had to settle for two double beds. After 36 years of marriage we are not ready to start sleeping alone so a double bed is a bit too "cozy." Easy access to great food and a short walk to the Metro. Great staff that genuinely makes you feel welcomed and important to them. Will gladly return!
May 23, 2013
Rated 5.0 out of 5.0 by TheFlash Customer Service
Staff went out of their way to ensure the very best experience while I was at the hotel. The best service from a hotel in the U.S. over the last year from 2012 to now. They want to make the guest feel special and it shows.
Food quality could improve.
May 22, 2013
Rated 5.0 out of 5.0 by Bryantfamily Great hotel
We were very happy with this hotel. One of the very few in the DC area that do not charge for parking.
We specifically chose this hotel for the indoor pool and it was not a disappointment. Even had a lifeguard in duty! If I had one complaint, I guess it would be to open the pool in the morning and not wait until 3pm. However, for our needs on this trip, evening swims were all we could fit in anyway so that was not a big deal.
Subway station right across the street as well as a couple good restaurants.
The shuttle driver was AMAZINGLY HELPFUL......gave us great tips/advice.
I would definitely choose to stay at this holiday inn again on our next trip to DC.
May 17, 2013
Rated 5.0 out of 5.0 by Kos2158 Outstanding!
My family and I were very pleased with our visit to Washington D.C. The staff and service were unbelievable. I can not say enough how accommodating the staff are. The hotel itself was clean, updated and very clean. Thanks to everyone on your staff. We will definitely return.
May 13, 2013
Rated 5.0 out of 5.0 by reneFl Great value, great location
Excellent hotel for visiting Washington D.C. or the D.C. area.
May 12, 2013
Rated 5.0 out of 5.0 by Des56 Great Weekend
My wife and I had a very relaxing time. The food was very good.
Service was excellent. We will stay there again.
May 6, 2013
Rated 5.0 out of 5.0 by OceanAnnie Great D.C.-area stay on a budget
This is the second time in a decade I've stayed here and have not been disappointed. The staff is helpful and friendly, the updated rooms are nice and comfortable, and we still had free parking and easy access to the Eisenhower Metro station to travel back-and-forth to D.C. This time around, I considered pricier hotels in downtown D.C., but in the end the Holiday Inn Alexandria is still my go-to place to stay.
May 4, 2013
Rated 4.0 out of 5.0 by Derwood Super Stay - Convenient Location
Superb Staff support - great location to metro, entertainment, restaurants and exercise
April 24, 2013
Rated 5.0 out of 5.0 by TheirFavoriteGuest Great Stay, right next to the Metro!
I picked this hotel because of its convenience to the Metro, and was able to travel into DC with a quick 20-minute train ride daily. It was a VERY convenient 5 minute walk from the hotel on a major street. It was also just a short walking distance to a small selection of restaurants that ranged all the way from Subway to local cafe type places. You could pretty much find anything you wanted in a casual dining way. What I didn't expect, but found, was that the staff here is incredibly customer focused! The shuttle will take you anywhere, and their friendly drivers helped me get oriented for driving on my own around the city. On one shuttle trip I needed to make, there was another group needing to be picked up elsewhere nearly the same time. As I wasn't in a hurry, I said I'd be glad to wait 15 minutes. Later, while I was in the shuttle, I heard the dispatcher ask the driver if their "favorite passenger" was aboard, obviously making sure that I was getting to where I needed to go. That was nice that they followed up on me, and it made me feel special to be called their favorite passenter. Ok, maybe they call all their passengers their favorite, but I'm pretty sure *I* was their TRUE favorite. I found lots of other examples of their excellent customer service, too,
The hotel has a nice indoor pool and workout area. There were restaurants and a bar that I didn't try. Close to a movie theater.
I would say that this is great for anybody who wants to go into DC for the day. It just couldn't have been more convenient.
April 23, 2013
Rated 5.0 out of 5.0 by Nonya Holiday Inn Alexandria SW-Eisenhower Ave. Review
This is our 2nd stay at this hotel this year. We thoroughly enjoyed our stay each time. We will definately stay at this hotel when we visit this area.
I highly recommend this hotel.
April 20, 2013
Rated 5.0 out of 5.0 by JakeOy Great customer service a caring staff
I have stayed at this hotel 20 or more times in the last 7 years and love to come back. They always treat their guests with respect and care.
Cordelia and Earl on the front desk are just the nicest people who really understand how to treat guests well.
My thanks for a continuing job well done.
April 18, 2013
Rated 5.0 out of 5.0 by walt2 CHERRY BLOSSOMS
We spent three days in DC to see the sights and the cherry blossoms--particularly enjoyed a fuul day at Mount Vernon. This Holiday Inn is particularly welol run. The stall was friendly ,helpful and professional. Breakfast buffet was hot and filled with tasty items daily. Our room was nicely appointed as well as clean and very comfortable. I would rate our visit as a 5.0 We will definitely stay here again. Thank You
April 18, 2013
Rated 3.0 out of 5.0 by Sarita Great, friendly staff
Your staff, from front desk, to housekeeping, was so accomodating! Wish there was a smoking lounge...not even outside in the courtyard with the vending machines? It would be nice to enjoy a drink from the bar with a cigarette even if we have to go outside.
I made this reservation thru corporate, and was advised no hotel shuttle from Washington National Airport (there is one) and a free breakfast voucher (not the case).
Received Priority Club statement today, no additional points after a 5-night stay?!
April 16, 2013
Rated 5.0 out of 5.0 by PHARO Cherry Blossom Festival
This was my 6th year staying at the hotel for the cherry blossom festival in DC. I love this place, so close to the Train Station and it is a clean hotel with a very reasonable room rate as well as free parking. I only have one Issue, not really a complaint. It was the Buffet breakfast. At $15 it was very limited and did not include juice.. I mean really $15 you include Juice. I stay at H I Hotels alot as I travel for work and most all include a breakfast free with the room. I did not mind the charge but the selection of the food for that price was disappointing .. I will say that I complained to the server who did give me an OJ complimentary.. I will return next year as the hotel is still a Great bargan.
April 15, 2013
Rated 3.0 out of 5.0 Comfortable hotel but need to improve the reception service
The hotel is wonderful and so much comfortable. The rooms are amazing. Near to metro station, this was very important for me.
April 15, 2013
Rated 5.0 out of 5.0 by jjjgerlach Great Stay at Holiday Inn
We had a very comfortable staff at the Holiday Inn in Alexandria. Sadly, we were attending a funeral at Arlington National Cemetery, but the staff were helpful and understanding - absolutely excellent!
April 14, 2013
Rated 5.0 out of 5.0 by Runningman55 Friendly Staff
Always found the staff friendly and informative . Great location near Metro station. Nice,clean comfortable rooms
April 13, 2013
Rated 2.0 out of 5.0 by Sunflare74 Cherry Blossom Weekend
Well normally I love Holiday Inn, I think the chain as a whole is really great, which is why I'm a Platinum Elite Member of IHG. However this stay was definitely below average and not what I would have expected.
The issues we had were
--the room wasn't clean when we arrived. We called to tell someone that there was still hair and what looked like rocks on the bathroom floor and it was never addressed.
--The drain in the shower kept stopping up. They did send someone up to fix it. He said it was fine but it wasn't. Showering in standing water is not fun.
--We paid extra for the breakfast. The service was terrible. I had to ask three times for water, the food was less than lukewarm and the staff was constantly arguing and complaining over who's turn it was next and who had time for what. Our server pointed out the tip was not included as soon as we sat down. I get it, but how rude...tipping is based on service.
What's worse is that when we were checking out, the front desk asked how things were. When I started to explain these very issues, he stopped me and told me I should just go on Trip Advisor to air my concerns and handed me a card. I was dumbfounded. I didn't think the internet was answer to good old-fashioned customer service. We didn't even get a sorry your stay was less than great. That is absolutely unacceptable and makes me re-think my loyalty membership, since apparently you don't care about loyalty anyway.
April 12, 2013
Rated 4.0 out of 5.0 by Jeff12211 Small but comfortable and convenient
The room was a little small for myself, wife, and young son. However, we didn't spend a great deal of time in the room. The pool was great for my son and having a lifeguard brought a sense of comfort to me as a parent. The hotel is conveniently located near the Metro station. Parking lot was always available. I would highly recommend this site for any family going to see the sites of Washington DC who is looking for a great deal.
April 11, 2013