Rated 3.9 out of 5 by 91
Rated 4.0 out of 5.0 by Ez12 Good Stay
Valuable stay. The staff is extremely friendly and it's very coveniently located in CC Allentown. But some times, the hot water doesn't work and reservations are lost due to system outages. So confirm resrevations
February 22, 2014
Rated 5.0 out of 5.0 by Melissa83 Really want to give a higher review!
The staff here is AMAZING!!! They were informative, personal and professional. Breakfast in the restaurant had a great variety and was delicious! Thank you to Karen for making such yumminess!! The pool area was great! Check in/out easy as pie. Jen in the bar/lounge is AWESOME!!! Our room was spacious and very well kept, the bathroom not so much. It looked as if you guys had just done some renovations which is awesome, updates were great, only problem was I could tell. The bathroom sink had caulk all over the top rim and was visible. In the shower you could see the lines where they measured the shelving and the caulk in there was visibly done quickly. There was also calcium deposits on the shower head and soap scum on the sink's faucet. The path from the hotel to the garage should be shoveled better. The parking garage is safe and secure, I never had any worries about my vehicle.
February 21, 2014
Rated 5.0 out of 5.0 by coltriz i came for the value. i'll return b/c of the experience
from the moment i arrived, i was taken care of for being a Platinum member. the bar was great, room excellent, and nearby food recommendations welcomed.
gave me a great Holiday Inn experience
February 21, 2014
Rated 3.0 out of 5.0 by beberg Not bad, but not sure I would give it 3 & 1/2 stars
I have a few items that could be better at making this property a true 3 start property.
Edmondo was great at check in. Two things he could add to his welcome speech is how the wifi password changes daily and what direction to head to our rooms.
I would not leave to salt dispenser in between the main entry doors. They should be out of site. It makes the front cluttered and look un-professional.
There were no luggage carts available and one staff member had to go to ever floor to find them. These carts should have some kind of tracking system so that they are available for guests.
I did not mind parking in the garage, but their should not be a additional fee regardless of how discounted it is. The garage and the street that you have to cross to get back to the hotel was poorly lit.
Apon re-entering the hotel, the entrance closest to the garage smelled and was not as inviting as it could be.
All of the extra "pull away beds" were being used, but no one at the desk knew where they were. There needs to be a system in place for tracking those beds as well. In lieu of the extra beds, extra blankets and pillows should be offered.
The room did have a smoke smell. I made sure to smell for it after another review that I read online mentioned it. It may be that air quality testing may need to be done.
Last thing I checked was for dust and all the items on the wall had a thick layer of dust. Because of that, makes you wonder what else was missed.
If you just need a place to lay your head, this place will work just fine. Is it a 3 & 1/2 star experience, not in my opinion.
January 28, 2014
Rated 5.0 out of 5.0 by jmimm The Staff went above and beyond!
We stayed at the hotel New Years Eve and attended a near by wedding. When some of the wedding party was stranded at the reception location because of a lack of cabs on NYE the head of securtiy for the hotel picked us up in his own vehicle. If it wasn't for him going above and beyond we would have had a long cold walk through Allentown at 2:30 am (Not the best neighborhoods). I can't thank the staff at Holiday Inn enough!
January 7, 2014
Rated 3.0 out of 5.0 Comfortable bed and Great Service
The stay itself was great. The bed was super comfortable and clean. The room smelled good, was clean -however I didn't like the burn marks on the bottom of the quilts-which I so happened to notice when I bent down when I dropped something. The hotel had a restaurant in site which I enjoyed being the food was excellent !!!! I took my son swimming at the pool /and dislike the appearance of caution tape. They should fix that ASAP ! It makes it look messy. The Staff was great! The offered to switch my room and when I was running late for checkout /they offered a Kate checkout if 2 hours making it very easy for me and my family to get our things together . I would probably stay there again ...not sure
January 4, 2014
Rated 5.0 out of 5.0 by Nessa31 Awesome Staff
Staff was very friendly and very helpful, the room was clean. Breakfast was really good, the cook was friendly as well.
January 3, 2014
Rated 4.0 out of 5.0 by Pam & Gary Good Stay
We enjoyed our stay at the HI Allentown - Stephanie was very pleasant and helpful upon checkin - Elizabeth did a great job at the bar with drinks and our dinner - we will be staying there again soon!
December 30, 2013