Rated 4.1 out of 5 by 343
Rated 5.0 out of 5.0 by BlackLibrary Excellent, Responsive Staff makes all the difference
Been coming to the Allentown HI for over a month now. I travel for work constantly..true road warrior. Among the spots I've been to, these folks have service down perfectly. Very responsive, and attentive. I have only praise for them.
Rooms are decent sized, and clean. Though dated compared to the other venues in the area, I recommend them because of their value, safety, and staff. Their restaurant is impressive, and features a diverse, welcoming menu for dinner. Salads are down right huge and can suit for a meal on their own.
Only thing I wish they had available was ability to store items from week to week in between visits, or had safe storage. Though completely -functional-, it would also be nice if the actual rooms had as much aesthetics as they have placed into the common areas.
Safety and cleanliness were never an issue at this place.
When you are constantly away from home, its good to see staff that are accommodating, mindful, diverse, and friendly. Management seems to embody the phrase "Semper ad excellentiam contende"!
You will be pleasantly surprised with your stay if doing a project for PPL or Talen, and don't follow the herd.
February 1, 2016
Rated 5.0 out of 5.0 by mickle34 Great service
Great hotel with great service. We were snowed in and glad we stayed here. The pool was great, the breakfast was good and the room was good. The beds were OK not as good as I hoped but...
January 28, 2016
Rated 3.0 out of 5.0 by lee5985 Comfortable bed and great service
Avoid making customer service inquiries. Instead visit Customer Care or Contact Us for immediate attention
January 27, 2016
Rated 5.0 out of 5.0 by Robin888888 Pleasant, helpfull staff
The weekend we stayed here there was a terrible snowstorm dropping 31.9 inches. Minimal staff were able to make it into work. The staff that was there did their best to make our stay as pleasant as possible. We felt that they did a wonderful job.
January 27, 2016
Rated 5.0 out of 5.0 by Crash454 Good nights
We chose this facility based solely on its proximity to the PPL Center since we were planning to attend an event at the arena.
We certainly had no regrets.
The staff was outstanding. Everyone we dealt with -- from the front desk staff to the restaurant to the lounge -- were friendly, knowledgable and extremely helpful.
Our accommodations were wonderful, and we were pleasantly surprised by the variety, value and quality of the offerings on the restaurant menu.
If we ever have occasion to attend another PPL Center event, we wouldn't hesitate to stay at this facility again.
January 11, 2016
Rated 2.0 out of 5.0 by Timothy B Stay at another HI
This hotel offers awful food from a smelly bar, dope smoke filled hallways and trshy corridors.
The bathroom vanity is worse than the Barracks I used in the Army 30 years ago.
Awful experience and will never go back!
December 23, 2015
Rated 5.0 out of 5.0 by katcboucher Super staff and very clean hotel
My family stayed for two nights and had a really super time. The staff was the best I have ever seen at any hotel where I have stayed in the past. They were all VERY friendly, helpful, and went above and beyond to make our stay enjoyable. We will definitely be staying at this hotel again next year when we come back to the area. Breakfast was excellent, and the restaurant staff was very attentive and did an excellent job. The hotel and guest room were very clean. I have no complaints
December 23, 2015
Rated 5.0 out of 5.0 by TBruce12 Another Great Experience!
This was the final stay from a long drive from SW Texas to Pennsylvania. As always, Holiday Inn Express delivered.
The staff was very professional and the service was top drawer.
Thank you for a wonderful 2 day, restful stay!
December 16, 2015