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Rated 3.9 out of 5 by 143 reviewers.
Rated 5.0 out of 5.0 by Don't judge this hotel on the route your GPS will take you to get there So, as a business traveler spending 15+ days a month in hotels, MAYBE I have a different expectation from some other reviewers. I want super friendly, efficient, thoughtful staff, a clean room, and knowledgeable staff to guide me on where to eat. Stayed one night this week. Denise, our check in lady was delightful, pre-empting every question I had. My room was clean (a little dated) but clean. For dinner - i did not dine in - the hotel is going through a change of menu, and was too bread based for my gluten intolerance. Explaining this to the bar staff they recommended an alternative gluten friendly restaurant 2 blocks away, and it was tremendous. One thing this hotel cannot control is the route your GPS will bring you in to the hotel. As you look around on your drive you will think "oh my!", but don't judge the hotel, the staff, or the fabulous Downtown Allentown hospitality and spectacular new restaurants by the suburbs your GPS takes you through to get there. August 17, 2014
Rated 5.0 out of 5.0 by Don't judge this Hotel by the neighborhood When we first pulled up I was quite disappointed with the appearance of the neighborhood and the area, but I must say you shouldn't judge the hotel based on the neighborhood. The staff was extremely attentive and accommodating. We ate dinner in the bar/lounge and I must said the food and service was awesome. As for the breakfast, the food was average and the waitress was not very attentive, yet the place was empty. But other than that it was a wonderful experience. Robin was a doll and extremely helpful even when a friend of ours was incorrectly booked at another location by a 1-800 service rep. Robin was able to rectify the issue and accommodate my friend with a room. I definitely recommend this hotel and we will return. August 13, 2014
Rated 4.0 out of 5.0 by Comfortable and affordable Overall stay was great. Clean room, clean bathroom, safe, secure. and centric. Would be great if breakfast was included. August 12, 2014
Rated 2.0 out of 5.0 by didn't get what I reserved I reserved 3 rooms with king sized beds, but when we arrived there were no rooms with king sized beds available. Also, the walls were extremely thin and there was a gathering in the room next to mine until 1:15 a.m. which kept me awake. The hotel is rather dated, dark and smelly. August 10, 2014
Rated 5.0 out of 5.0 by Good for business stays. Clean comfortable hotel in the middle of downtown Allentown. August 8, 2014
Rated 3.0 out of 5.0 by Regular hotel - Bad breakfast The hotel is 'regular' good - nothing extraordinary about it. The reception service is quite efficient. But do not count on them to give you meaningful information about what to visit: we asked and got no real good answer. Our room size was big. But the breakfast is really really bad: $ 12 buffet menu with almost nothing to choose from and all was pretty cold. Plenty of staff but all inefficient. A much better option is the dinner around the corner. Also the brewery down the street (Allentown Brew Works) is very good and not expensive. Downtown Allentown where the hotel is located is not very appealing even if you can see they trying to modernize it. We went to the farmer's market on the fairground and this was a very nice experience. Beside that ... don't know what to highlight about Allentown. August 7, 2014
Rated 5.0 out of 5.0 by Pleasant Stay I've stayed at the Allentown Holiday Inn downtown location 6 years in a row. The service has always been good, but it has gotten better over the course of my stays. The staff is friendly, and the service is very good. The restaurant has a relatively new chef, and he has improved the menu greatly. The Chicken and Pasta Alfredo dish was superb (I received a very generous portion). I can't wait to return again next August. August 6, 2014
Rated 4.0 out of 5.0 by Convenient Hotel in Allentown My stay was convenient to downtown Allentown venues and businesses. Staff was pleasant and the beds comfortable. July 30, 2014
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