Rated 1.0 out of 5.0 Nothing was right
Arrived in Allentown and it was pouring. When I got to Hotel there was no water in whole hotel. Then they gave me a room and it wasn't made up yet. Had to go get another room. Then drag my bags up again. Then I had to go to park my car and get soaked going back and forth. Then I wanted to eat dinner and the restaurant owner had skipped town. So I had to order in because I wasn't going to get soaked again. I forgot to say the door into the hallway not to get soaked had been locked. Then checking out I had to get soaked again. oh well a horrible experience.
I am sure I wont stay there again.
March 4, 2013
Rated 4.0 out of 5.0 by Lodger But no Food
Delightful accommodations, but the restaurant closed, and there is no food on site. However, the Chinese and pizza restaurants deliver.
March 4, 2013
Rated 5.0 out of 5.0 Getting better and better!
I've frequented this hotel for a few years, and it has really made a turnaround. The staff are great, and the rooms are always comfortable and clean. I would only recommend that the hotel keep updating their heaters - some do not have a thermostat, that is makes it a little difficult to find a perfect temperature setting.
February 21, 2013
Rated 5.0 out of 5.0 by Unknown29 Great hotel and the staff is very great as well
Other than a little construction that was going on, it was a great experiance overall.
February 20, 2013
Rated 5.0 out of 5.0 by MrLee Center City Allentown, MY choice!
its always a great stay at the Center City location. i am treated like family every time i stay. i travel with business most of my days and i truely look forward to my stay with the staff in Allentown. They are highly recommended by me.
February 11, 2013
Rated 5.0 out of 5.0 by MrLee Every day is a Holiday.
I always enjoy my stay at the Allentown Center City location. The staff is very pleasant, professional and helpful. The staff from morning to late night shift are the reason i keep returning again and again, they know me by name and make me feel like part of the family, every single one of them, GREAT People. Rooms are always clean, never have i had any concerns with the accommodations. i have referred several people to the location and each one has told me they will be returning. To add, the location is convenient, everything one would need is within walking distance. i always look forward to my stay at Holiday Inn Center City Allentown, absolutely my single most favorite Hotel stay while im out on business (even looking into a weekend stay with a family member.)
February 11, 2013
Rated 5.0 out of 5.0 by jillfrombrooklyn Comfortable room, very pleasant staff
Everyone was helpful, and the stay was honestly more pleasant than expected!
February 8, 2013
Rated 5.0 out of 5.0 Great hospitality
Enjoyed our stay. Rooms were clean and beds were very comfortable. Denise at the front desk was welcoming and very kind. The young lady who is High School who works Sunday breakfast in the restaurant was great and very helpful! The young lady in house keeping who is expecting a baby soon was able to help us out with extra conditioner for our morning showers. We enjoyed our dinner at the Brew works one block away. Nice hotel and would stay here again. Thank you!
February 5, 2013
Rated 5.0 out of 5.0 by StevenGM Great stay
Merrel at the front desk was extremely helpful and I would recommend this property to any business associate of mine.
February 4, 2013
Rated 5.0 out of 5.0 by lisamarieky good hotel!
Deneise at the front desk was super nice! and the food was good. i can almost always count on a holiday inn and when i find an HI with a bar, it only improves the experience!!
February 1, 2013
Rated 4.0 out of 5.0 by Mike80 Older Facility but Exceptional Service!
The facility is in great shape for its age, but it is ready for an update and remodel. What is lacking on the aesthetics is more than covered by the exceptional staff and service. I have stayed at this facility multiple times over the last few months and the staff and service has been consistent and exceptional.
January 22, 2013
Rated 5.0 out of 5.0 by 104th Outstanding Service from check-in; room services to check out
I couldn't have asked for a better place to stay. The staff there are very friendly and helpful. I had no problems whatsoever for any needs. I requested something and they were there with it almost immediately. The bed was so comfortable and over all everything was so clean. I would recommend this Holiday Inn to all of my friends.
January 7, 2013
Rated 5.0 out of 5.0 by jr330 very helpful and courteous staff
The staff at the front desk were very friendly. They helped me get a room upgrade which was nice, and renew it for another night using my priority points.
January 6, 2013
Rated 2.0 out of 5.0 by AllBusiness1 not good
As a Platinun member I like Recognition your staff and service pay me none., Room was not clean.
November 26, 2012
Rated 5.0 out of 5.0 by empyrealfalcon Great service
When i came to allentown, i noticed that the city seemed a bit sketchy but the hotel was the exception. the staff was great, the rooms were very clean and the overall experience was pleasant. The only downside is that parking is at a local garage but you only pay 6 dollars for the whole day.
November 18, 2012
Rated 1.0 out of 5.0 by alswartz guest service needs review
Waited in line at front desk because desk wasn't fully staffed.If hotel is full you need to have more then one person working the front desk. Towels in room were rough and worn out. Laundry bag was missing and never replaced. I was charged $12 for parking even tho my truck wouldn't fit in the garage. I would have asked about it on checkout but there was a line 6 deep waiting for service. The breakfast that I paid for with the room was not worth the price. There was a sign asking to wait to be seated yet the waitress would not walk up to the guest but yelled across the restaurant to tell the guest to walk to her. The waitstaff would review the guest's bills and tips out loud in front of other guests. Both mornings breakfast was bufffet style because and I quote the waitress " The chef is too busy to cook breakfast to order" The waitstaff was rude when I asked for lemon in my ice water and both days they were out of lemons. Probably due to the chef being too busy to order them. The plates for breakfast were stone cold and by the time you got the food back to the table the food was cold also. I had to find a water pitcher to refill my water glass because my waitress was busy on her phone and then was upset that I didn't return the pitcher. I saty in hotels over 220 night a year and would have a hard time recommending or staying here again.
November 14, 2012
Rated 5.0 out of 5.0 by eshep very nice
Really nice hotel for the price! Excellent staff. And right next to a great brew pub in downtown -Allentown BrewWorks! Would recommend.
November 11, 2012
Rated 4.0 out of 5.0 by DocD3 Conveniet suprise
After a long afternoon drive from NJ ,I appriciated the great atttention to guests at check in and at various requests...Also had a great meal @ the Brazillian Restaurant (in-house).
October 23, 2012
Rated 4.0 out of 5.0 by llt1960 My stay was very nice!
My room was quiet & clean and the staff was very courteous & helpful!
October 23, 2012
Rated 4.0 out of 5.0 by Henidh Just Perfect !!
as an IHG Employee I will surely prefer this property for stay, Nice and clean room, quick and prompt service, If I get quick check-in I ll surely give 5 star to this property, over all best and comfortable stay except of long wait of front desk, front desk girl took too longer to check in, she seems very tired any ways over all experience was excellent, floors are really nice and clean, housekeeping service was really good and quick too, I will prefer this property everyone for stay allentown.
October 20, 2012
Rated 5.0 out of 5.0 Great Stay
We had a great stay at this hotel. The room was nice, parking was convenient for a city setting, and the staff was friendly and helpful. Nice place.
October 19, 2012
Rated 1.0 out of 5.0 by laconte14 Poor experience, check in 10/7; check out 10/8
At the time of booking the above reservation, I was informed by a Holiday Inn rep that there would be a shuttle to and from Dorney Park (this was the reason for the stay) and I would be given a roll away bed to accomodate my third child. Upon arrival,we were informed that there is no shuttle and there weren't any roll away beds. After numerous complaints, we did receive a bed. In addition, we had dinner at your restaurant and my son's meal was never served, utensils were scarce and overall, the food was not good. Finally, upon exiting the restaurant there were police in the lobby attending to a fight that had broken out. This was very unsettling, especially to my young children. We are avid travelers and have stayed at Holiday Inns in the past and have never had this experience. A response would be greatly appreciated.
October 16, 2012
Rated 5.0 out of 5.0 by melwilks37 Love this Hotel
As usual, I had a great stay here. The staff at this hotel has got to be by far the best I have ever dealt with. Everyone from the maintenance people to the front desk people work hard to ensure the guests stays are as pleasant as possible. I cannot tell you how many differernt people told me "If you need anything, just let me know". I have become a frequent guest at this hotel and it is really nice to walk in to a smile and a welcome back. I would never even dream of staying anywhere else when I go to Allentown.
October 15, 2012
Rated 1.0 out of 5.0 by QueenReeRee Never Again
We stayed at this hotel with a group of families because we went to Dorney Park for the Halloween festivities. We arrived at 11:30 am and we're told we could not check in until 3 pm. This was strange considering our package included park tickets and waiting until 3 pm for them would have been a waste. I have never been to a hotel where I was told that I could not check in, even if the room was not ready. The woman did, however, check us in. We were told that a shuttle was provided to the park by the reservation center. This was not true. We were advised to call the hotel directly and not use the reservation center. Is this really the advice of Holiday Inn? All departments should have accurate informations that should be reliable. We reserved a room with a rollaway for 5. This was not correct either. A rollaway was ultimately provided free of charge, but my son could not sleep on it and my husband described it as a car with no shocks. The beds were full size. I have never stayed in a hotel that did not offer at least a queen. We were very uncomfortable.
After a day at the park, we returned to eat at around 10 pm. The food was the WORST food my family has EVER eaten. The onion soup was filled with oil. We could not eat it. My children ordered grilled cheese sandwiches that were oozing oil out of the center. They did not eat them. We ordered appetizers as per the waiter's advice and they were DISGUSTING!!! We paid our bill and left to find police officers in the lobby because of an altercation that took place in the bar. We ushered our children past some disoriented man and went back to the room. We never felt at ease at this hotel.
Our room included a $20 food voucher. We did not use it the next day. The thought of eating that food again was horrendous.We went to IHOP instead and checked out ASAP. We will not be back and are left to assume that Holiday Inns operate in this manner.
October 12, 2012
Rated 4.0 out of 5.0 by linda123 Great service but....
We stayed at the Allentown Holiday Inn for a convention. The staff was very friendly and helpful. The room was comfortable, but the bathrooms are quite small. The paid parking was inconvenient. We ate one meal in the restaraunt and was pleased with the food. The weekend became a zoo at the hotel, because there was a lot of children running around crazy through out the lobby. The restroom off the lobby became a mess, but was taken care of promptly when I called it to the desk clerks attention.
October 11, 2012
Rated 5.0 out of 5.0 by mrfixit648 good price comfortable
Great location to Dorney Park and the amount of points deducted was a great offer. Myself, my son and our 2 grandsons enjoyed our stay.
October 5, 2012