Rated 3.9 out of 5 by 134
Rated 5.0 out of 5.0 Great Stay
We had a great stay at this hotel. The room was nice, parking was convenient for a city setting, and the staff was friendly and helpful. Nice place.
October 19, 2012
Rated 1.0 out of 5.0 by laconte14 Poor experience, check in 10/7; check out 10/8
At the time of booking the above reservation, I was informed by a Holiday Inn rep that there would be a shuttle to and from Dorney Park (this was the reason for the stay) and I would be given a roll away bed to accomodate my third child. Upon arrival,we were informed that there is no shuttle and there weren't any roll away beds. After numerous complaints, we did receive a bed. In addition, we had dinner at your restaurant and my son's meal was never served, utensils were scarce and overall, the food was not good. Finally, upon exiting the restaurant there were police in the lobby attending to a fight that had broken out. This was very unsettling, especially to my young children. We are avid travelers and have stayed at Holiday Inns in the past and have never had this experience. A response would be greatly appreciated.
October 16, 2012
Rated 5.0 out of 5.0 by melwilks37 Love this Hotel
As usual, I had a great stay here. The staff at this hotel has got to be by far the best I have ever dealt with. Everyone from the maintenance people to the front desk people work hard to ensure the guests stays are as pleasant as possible. I cannot tell you how many differernt people told me "If you need anything, just let me know". I have become a frequent guest at this hotel and it is really nice to walk in to a smile and a welcome back. I would never even dream of staying anywhere else when I go to Allentown.
October 15, 2012
Rated 1.0 out of 5.0 by QueenReeRee Never Again
We stayed at this hotel with a group of families because we went to Dorney Park for the Halloween festivities. We arrived at 11:30 am and we're told we could not check in until 3 pm. This was strange considering our package included park tickets and waiting until 3 pm for them would have been a waste. I have never been to a hotel where I was told that I could not check in, even if the room was not ready. The woman did, however, check us in. We were told that a shuttle was provided to the park by the reservation center. This was not true. We were advised to call the hotel directly and not use the reservation center. Is this really the advice of Holiday Inn? All departments should have accurate informations that should be reliable. We reserved a room with a rollaway for 5. This was not correct either. A rollaway was ultimately provided free of charge, but my son could not sleep on it and my husband described it as a car with no shocks. The beds were full size. I have never stayed in a hotel that did not offer at least a queen. We were very uncomfortable.
After a day at the park, we returned to eat at around 10 pm. The food was the WORST food my family has EVER eaten. The onion soup was filled with oil. We could not eat it. My children ordered grilled cheese sandwiches that were oozing oil out of the center. They did not eat them. We ordered appetizers as per the waiter's advice and they were DISGUSTING!!! We paid our bill and left to find police officers in the lobby because of an altercation that took place in the bar. We ushered our children past some disoriented man and went back to the room. We never felt at ease at this hotel.
Our room included a $20 food voucher. We did not use it the next day. The thought of eating that food again was horrendous.We went to IHOP instead and checked out ASAP. We will not be back and are left to assume that Holiday Inns operate in this manner.
October 12, 2012
Rated 4.0 out of 5.0 by linda123 Great service but....
We stayed at the Allentown Holiday Inn for a convention. The staff was very friendly and helpful. The room was comfortable, but the bathrooms are quite small. The paid parking was inconvenient. We ate one meal in the restaraunt and was pleased with the food. The weekend became a zoo at the hotel, because there was a lot of children running around crazy through out the lobby. The restroom off the lobby became a mess, but was taken care of promptly when I called it to the desk clerks attention.
October 11, 2012
Rated 5.0 out of 5.0 by mrfixit648 good price comfortable
Great location to Dorney Park and the amount of points deducted was a great offer. Myself, my son and our 2 grandsons enjoyed our stay.
October 5, 2012