Rated 3.6 out of 5 by 56
Rated 5.0 out of 5.0 早餐丰富，服务好
October 19, 2014
Rated 1.0 out of 5.0 by phoebe8 Surprised by substandard
Traveling often, I use the Holiday Inn hotel chain for its great value and am almost always satisfied with my stay. However, my stay in Almaty I was surprised by the substandard of my room, service and cleanliness. Dirty room upon arrival, even after the first day of housekeeping; light and bathroom fixtures not properly mounted and not functioning; horrible room service (waited 2 hours for soup!) and poor customer service (server laughed while telling me she wrote the wrong room number down and had no explanation/solution as to how to correct the issue). Will not return.
October 9, 2014
Rated 5.0 out of 5.0 by austkp Warm and Welcoming
Lovely hotel with genuine, caring staff always looking out to see what needs to be done.
A real credit to IHG.
October 7, 2014