Rated 3.9 out of 5 by 60
Rated 5.0 out of 5.0 by Todd76 Thanksgiving weekend
Chose the holiday Inn alton as a central meeting point for family in northern il and tx. Couldn't have asked for a better stay, staff was very attentive and rooms were clean. The lounge and restaurant were a nice bonus during downtime. Thanks for a great stay.
December 3, 2013
Rated 5.0 out of 5.0 by Beau11 Great Service
The staff was remarkable. Exceptional service. Would absolutely recommend this hotel.
November 24, 2013
Rated 4.0 out of 5.0 by AuntieJ Online advance purchase pricing excludes breakfast buffet
I was really happy to see the advance purchase/online pricing option when I made my reservation. But I was really disappointed to find out that the reduced price also included reduced service - the nice breakfast buffet was not included with the reservation. It seemed like a cheap move on Holiday Inn's part and I was very disappointed.
The staff is always great in Alton and I enjoy the amenities at the hotel, including the pool, hot tub, exercise room, pub, and restaurant. The room is always comfortable, though the valance and the air intake were rather dusty on this stay.
November 5, 2013
Rated 3.0 out of 5.0 by MarkColorado Perhaps the best option in Alton?
I've stayed here a couple of times and they have done a good job with an older property to make it feel newer. The noise level in the room is higher than I think it should be and the HVAC doesn't allow a continuous fan to help mask out noise from the hallway and neighbors. I ended up tuning the radio to static to cover it up so I could get to sleep. There is good hot breakfast every day. Nothing fancy but a typical buffet approach. This may be the best option for a hotel in Alton but the price still seems high for what you are getting in this area. To get prices for this trip, a call to the front desk for a price yielded an different answer (higher $ and lesser room type) than the online offer, so I used the latter. The first time I stayed there, the opposite approach (front desk) produced the better price.
October 30, 2013
Rated 3.0 out of 5.0 by Court12345 Clean and comfortable but nothing special.
The room was clean, the area felt safe and it was exactly what I expected, no surprises. The breakfast was hot and the staff was very friendly.
The negatives were that the address was not recognized by my GPS (led me to the wrong place). The lobby smelled like chlorine from the indoor pool. I got the room directly above the foosball table, which was very loud on a Friday night and the room was not sound proof. I imagine all the rooms overlooking the lobby/pool area are vulnerable to noise.
October 30, 2013
Rated 4.0 out of 5.0 by abcxyz123 Good, with exceptions
First, I found the staff to be very friendly.
Second, as others have noted, the lack of an automatic entry door does seem rather short-sighted.
Third, if you NEED the internet, their service is LOUSY! HORRIBLE! It isn't wireless, which is fine (although I did find a weak wireless signal), but it is so painfully slow I couldn't get work done. I have Verizion wireless which I can hop onto, but that signal (both internet and phone) was even bad, which has been a very rare experience for me.
Forth, the fan on the heater was loud, even on low. It was pretty obvious that it needed service. It was very distracting while trying to sleep and watch TV. Thankfully, it wasn't cold enough to need it, so I just turned it off. I could, however, hear the heating units from neighboring rooms.
October 29, 2013
Rated 3.0 out of 5.0 by Reckert2211 Ok, rooms
Staff were good.
Breakfast was good.
Question the cleanliness.
October 21, 2013
Rated 1.0 out of 5.0 by Breeze430 Horrible treatment
My initial impression of the hotel was less than a warm and fuzzy (no one open manual doors when you have lots of luggage, yet they are 3 or 4 people SITTING behind the counter) My issue was is more with the night manager. I was burying my wife on 10/10/2013. When I returned to my room I received a call from the front desk from an employee named Mark (he refused to give me his last name) he said "I you don't shut you dog up your out" I asked what he was talking about, he said my dog barked intermittent that and was bothering people. I proceeded to question his professionalism and he hung up. Next I received a call from the night manager and was accused of abusing his employee, He was rather loud and obnoxious. He stated I was no longer welcome and asked me to leave. Which I did. First this is not a pet friendly hotel period. Secondly, in a very stressful time in my life, to be treated as "trash" is unexceptionable. The night manager knew why I was there. He asked me when in. I will never stay at this establishment again.
October 13, 2013