Rated 1.0 out of 5.0 by Aqualung Everything broken
I am a top level Holiday Inn guest. Can't remember if it is Platinum or what but I stay in Holiday Inn and Holiday Inn Express ALL the time for business. This was the absolute worst I have ever been in. First the room. They put me right next to the elevator equipment room. EVERY time the elevator went up or down, the sounds out of the equipment room was loud. Pumps and hydraulics neve stopped working until after midnight.
Internet. What internet. There was no connection on the in room wired circuit, there was no connection on wireless in the room and even my MiFi card couldn't get any signal in the room. Even moved it to the window sill to try and get a signal and nothing. Had to go to the lobby to get any signal to do my work.
I didn't need these but the soda machine was Out Of Order. The ATM was Out Of Order. Even the Pac Man game (or whatever it was) in the lobby was Out Of Order.
This entire hotel was Out Of Order as far as I was concerned.
The plus side, the free breakfast was very good. Guy cooking the omlets was not real friendly but he was a very good cook. I will find a different property next time I am in Alton.
By the way, I am in a Holiday Inn Express in Springfield tonight so still sticking with them. This property was a one time bad deal.
June 10, 2013
Rated 4.0 out of 5.0 by girlscout Nice hotel but noisy
When we first walked into the hotel I commented how nice the hotel appeared and was looking forward to our stay. We were there for our grandson's dental school graduation and his parents had stayed there many times during his 4 years in school. We really enjoyed our stay but for the noise in the wee hours of the night. Our room was on the third floor overlooking the hot tub end of the pool. Around 2 a.m. on Fri evening I suddenly heard a loud finger drumming sound on our wall and then a loud bang on the wall. Then I heard talking for over an hour. The next evening we turned In around 10:30 and heard noise from the pool but that wasn't too bad. Around 2 a.m. we again heard doors slamming in the hallway and someone from another room yelling that he was trying to get some sleep. Around 3 a.m. I heard I heard what sounding like someone talking over a loud speaker and was coming from the first floor area. I could even understand some of what was being said. The food was good and the staff was friendly. If it weren't for the paper thin walls we would have enjoyed our stay.
June 8, 2013
Rated 1.0 out of 5.0 by Mike2358 Poorest choice in Alton IL
I booked a room in January for a visit in June. It came to my attention that their was a special rate for the event we were attending, but they would not give me that rate. The rate I booked in January was significantly higher than the on-line Best Rate Guarantee rate in June than in January, but they would not give me that rate, either. After we were given our room key, we opened the door to the room and either someone else was already using the room or housekeeping had not done anything. Bed unmade etc. We immediately went back to the desk and told them which was a great surprise. They gave us another room and two free breakfast buffett passes. The breakfast was horrid with powdered eggs, no less. There was a Starbuck's coffee dispenser in the lobby which was out of order with a sign posted that you needed to pay $2.00 at the desk when you served yourself.
June 7, 2013
Rated 5.0 out of 5.0 by traveler36 Riverbends best
This place is very clean, and has everything and more that you would expect at a classic holiday inn. Enjoyed my time there.
June 7, 2013
Rated 5.0 out of 5.0 by jc73 jc73
we stayed in the holiday inn on our way from chicago to wichita, ks. the stay was enjoyable and nice. food was very delightful.
May 22, 2013
Rated 5.0 out of 5.0 by MrsZ Great Surprise!
Usually stay at another property when in the area but they were booked. And it is good that they were. Enjoyed the indoor pool and hot tub. Liked the free drinks and breakfast buffet for being a Priority Club member!! Had supper in the Restaurant/Bar and it was very good. Enjoyed Karaoke in the bar Saturday night. Barmaid/waitress was alittle overwhelmed with the small crowd and when the wedding reception wound down and the crowd filtered in it didn't get any better.
May 3, 2013
Rated 5.0 out of 5.0 by Ahuchel60 Great food, great rooms
From check in to room to great food , total Excelllent experience.
May 1, 2013
Rated 5.0 out of 5.0 by MaryChicago 5 Star Service!!
I stayed at this Holiday Inn on business for a few days. The hotel itself is comfortable, and the rooms and amenities are typical for a Holiday Inn. However, the staff provided service at a level of a five star hotel. The staff at the restaurant who served dinner and breakfast were accommodating and wanted to make sure everything was exactly as I'd like. The front desk was helpful and accommodating. Housekeeping arrived just as I was leaving my room to check out, and seeing that I had a lot to carry, offered to help me with my bags. Other support staff inquired as to how they might be helpful. The staff here made my stay so pleasant, that I will want to return here when I come back to Alton. The food was also quite good, and I had good options whether I wanted something healthy or not.
This would be a great place to stay, either for business or for pleasure.
April 30, 2013