Rated 5.0 out of 5.0 by MrsZ Great Surprise!
Usually stay at another property when in the area but they were booked. And it is good that they were. Enjoyed the indoor pool and hot tub. Liked the free drinks and breakfast buffet for being a Priority Club member!! Had supper in the Restaurant/Bar and it was very good. Enjoyed Karaoke in the bar Saturday night. Barmaid/waitress was alittle overwhelmed with the small crowd and when the wedding reception wound down and the crowd filtered in it didn't get any better.
May 3, 2013
Rated 5.0 out of 5.0 by Ahuchel60 Great food, great rooms
From check in to room to great food , total Excelllent experience.
May 1, 2013
Rated 5.0 out of 5.0 by MaryChicago 5 Star Service!!
I stayed at this Holiday Inn on business for a few days. The hotel itself is comfortable, and the rooms and amenities are typical for a Holiday Inn. However, the staff provided service at a level of a five star hotel. The staff at the restaurant who served dinner and breakfast were accommodating and wanted to make sure everything was exactly as I'd like. The front desk was helpful and accommodating. Housekeeping arrived just as I was leaving my room to check out, and seeing that I had a lot to carry, offered to help me with my bags. Other support staff inquired as to how they might be helpful. The staff here made my stay so pleasant, that I will want to return here when I come back to Alton. The food was also quite good, and I had good options whether I wanted something healthy or not.
This would be a great place to stay, either for business or for pleasure.
April 30, 2013
Rated 2.0 out of 5.0 by Disapointeddon A room next to the exercise room!
I was extremely disappointed in my stay. The room was comfortable, but the noise from the "ALL NIGHT" (#115) adjoining exercising room was extremely loud with people talking, the exercising rooms TV playing, and people running on the treadmills at all times of the night. In addition you can clearly hear the slamming of doors and the highway noise all night. I reconized that this could be a problem at check in and asked the desk clerk (Didn't really care) what time the exercise room closed. She told me it didn't "BUT IF IT TOO LOUD" let them know and they will close it!!! I am a PLATINUM MEMBER and stay at Holiday Inns a lot. This is one of the worst. Most Holiday Inns offer an "upgrade" for their Platinum Members. NOT THIS ONE! I asked for an upgrade when checking in and she told me that there was not one. (THE HOTEL WAS NEARLY EMPTY!!) If you stay their, don't let them put you in the "Government Housing" rooms on the first floor, the rooms are noisy (Highway/doors slamming) and aged. I will stay at the hotel next door from now on. I was very disapointed.
April 23, 2013
Rated 5.0 out of 5.0 by LarryP62568 Very hospitable for wedding gathering
Front desk very accommodating. Breakfast servers, excellent.
April 13, 2013
Rated 5.0 out of 5.0 by GregB2512 Good service good price
This is not our first time here good service, price, food etc. we will be back.
March 17, 2013
Rated 1.0 out of 5.0 by Sad33 Disappointed
My wife and I were extremely disappointed in our stay. We planned a get away for the weekend to relax and enjoy a few days away. The room was comfortable, but the noise from adjoining suites were so loud with slamming of doors and children screaming unsupervised. At one point, a small boy was bouncing a ball against our door. About 9pm I brought this to the staff's attention and 11pm, I personally went out to the hallway and sent the children to their rooms. Unbelievable! Although we were on the first floor, there was NO correction of this action. Later on in the evening, there was cigarette smoke barreling into our room giving us headaches. When we gave this to the attention of the staff, they said they definitely smelled it but there was nothing they could do although we asked specifically if they allowed any smoking when we payed for our room (because we have strong reactions to smoke with migraine headaches). They reassured us that there is a NO TOLERANCE policy, but this is definitely not the case. There is great tolerance for smokers. WE NOW NEED TO GET AWAY EVEN MORE!
We most assuredly will not be back!!
March 16, 2013
Rated 5.0 out of 5.0 by march13 great stay
This is the best place to stay in the area. There was alot of activities and great professional staff members.
March 2, 2013