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Rated 4.3 out of 5 by 436 reviewers.
Rated 2.0 out of 5.0 by Never again I have been staying at this hotel for years as I travel to Amarillo for work. This place has fallen on hard times and I am done waiting for them to get better. The staff seems largely apathetic, the place is starting to look shabby and with the variety of places to stay in Amarillo, I can't justify recommending this place to friends. I had a problem in my room with the a/c unit and while it wasn't a major issue, the lack of concern on the part of staff was the final straw. It shouldn't take 1 and 1/2 days to offer me a solution. The rooms and common areas themselves are starting to show signs of age and it doesn't appear that management notices or cares. I am sad that this place has fallen off in recent years. It used to be the only place I would stay. Never again. November 23, 2015
Rated 3.0 out of 5.0 by Rudy This Hotel had continued to decline in the last two years. I always have issues making a reservation while using my company rate, They no longer offer a Free Breakfast and the Happy Hour is very limited. The only good side here is Christi and Sydney who tend the Bar (They are as good as it gets). Actually this is the only reason I stay here. November 22, 2015
Rated 4.0 out of 5.0 by Pretty good Would stay there again if in bamarillo. Nice toom and location November 22, 2015
Rated 2.0 out of 5.0 by Poor service and inatentive staff I can not recommend this hotel. No housekeeping two days in a row, no manager in charge, front desk attendants were not concerned about any requests, and the desk and chair in the room were broken and quite wobbly. Bathroom lighting is terrible. November 19, 2015
Rated 3.0 out of 5.0 by No hot water in shower We reported the water issue several times during our stay.We were told it was a busy weekend and they couldn't move us,that was the only answer to our problem.No one even came to the room to try and fix the hot water issue.The bottom line is that weren't really concerned about the hot water in the shower,and we were charged for a perfect room which we didn't have.We are not sure if we will ever visit that hotel again November 18, 2015
Rated 4.0 out of 5.0 by Gorgeous Lobby area but.... Checked into hotel on a Sunday when I left room on Monday left a note on bed for housekeeping and ask them to have my light fixed in the foyer area coming in the front door where the refrigerator the coffee machine and the closet is so I could see in the morning I left for work at 4 AM every morning so the light in that area of the hotel room was very important to me when I returned on Monday afternoon it was still not fixed so I talked to the overnight guest services at the front desk Carlos and he did so two more nights pass and no light and I told Carlos. he was very courteous to me every morning when I left he left another note so three times we both tried to get the light fixed on Friday afternoon when I got back from work about 5 PM I talk to one of the housekeeping managers she send someone up he took the lightbulb in the light fixture off and it was more than the lightbulb so here I was five days six days without yes the manager complement to me with 500 extra points is a IHG® member but really all week long with no light why doesn't housekeeping notice things like this when they have to clean that area as well and why isn't there a housekeeping manager walking these rooms and making sure everything is kosher for all of us people that travel for a living also two days housekeeping with me only decaf coffee at 4 AM in the morning I need more than decaf November 11, 2015
Rated 5.0 out of 5.0 by Great service and comfortable room I didn't expect to get a full holiday experience as I did at the Holiday Inn. I didn't have to wait in line or race anybody to get service. Once I got in my room I didn't want to get out. When I did decide to get out I instantly wanted to see more of the building. I still feel that I need to go back a check out some of the other rooms like the presidential room. I like that the building is close to the movies and that it is still different than the other buildings surrounding it. I can say that my stay was unique and special because of all the work that was put in to the foundation and the home interior. November 6, 2015
  • 2015-11-27 T13:23:44.851-06:00
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