Rated 4.4 out of 5 by 330
Rated 3.0 out of 5.0 by Day2 Check in mix ups
We had reservations made in advance, but when we arrived at the hotel at 7pm, we were told that laundry was behind and that our room wasn't ready because there wasn't any clean pillowcases or towels. We were offered another room with 2 queen beds instead, but when we went in the room someone else was already occupying it and was still in there. Awkward! The only compensation was $15 off the price of the room. Once in our room it was clean and comfortable. Breakfast was good and breakfast staff was very friendly!
March 28, 2015
Rated 2.0 out of 5.0 by Mwhydub Pool
One of the reasons we decided to stay at this place was because of the advertised pool and slide. When we got there, our kids were devastated that the waterside was not open. We later found out that it is only open on the weekends, but that is not stated anywhere on the website. This was our spring break trip, and I feel that it is poor customer service to not address this
March 28, 2015
Rated 3.0 out of 5.0 by Lloyd432 -
There was construction around the hotel (on a different property) that shared a driveway with the hotel. If I had known this before booking, I would have stayed somewhere else. Probably the Holiday Inn Express a block away.
The internet was either unable to connect or extremely slow (had issues loading simple web pages). Completely gave up after 30 mins of having issues. Did not contact staff regarding this as it was not worth the effort.
Overall with as many choices for hotels in the area, I would look someplace else to stay.
March 26, 2015