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Rated 3.0 out of 5 by 39 reviewers.
Rated 1.0 out of 5.0 by Cold water and hot beer It was bad enough that the draft beer in the lounge was warm, but when I took a shower the next morning, it took 25 minutes before the water was luke warm at best. April 7, 2013
Rated 1.0 out of 5.0 by Management Failure I had an experience at the hotel and I made a complaint about it. The manager never called me. The solution to the problem as they interpreted it was to give me 10,000 points. I have since left that hotel and have called every other week. It is has been 2 months. I have left messages with the manager, and the young lady that answers the phone remembers me from the incident, the room number and when I call, she says my name. So the staff are great in helping to resolve this situation. This manager does not want to call me back or award the points. Now I am calling every week. Last week was twice a week. No call back, and no bonus points awarded. April 7, 2013
Rated 5.0 out of 5.0 by Great room and dinning. We were extremely pleased with our stay in Amarillo. The room was very nice, the dinning room served excellent meals, and the staff was very accommodating. The location was was very handy. We will stay there again on the next trip through Amarillo March 26, 2013
Rated 3.0 out of 5.0 by Room and service Room smelled bad, and the elevator starts moving before the doors close, the bed was not comfortable. Over all the property was nice, i wished they had a non smoking lounge but I guess this must be a city law. Had it smelled better, and the bed were comfortable I would be willing to recommend this location. Staff was friendly. Hope this helps. March 25, 2013
Rated 2.0 out of 5.0 by Poor to Fair for Amarillo I-40 Hotel Was not happy w/ the place. Very, very OUTDATED. I get to my room and have to spend 30 minutes w/ maintenance to get the dead bolt fixed. I was pretty tired after a an 8 hr drive. Having to deal w/ the deadbolt was annoying. The smell of the room was obviously a smokers room. I know my profile said I am NOT a smoker. And I KNOW I picked a non-smoking room. The rug seems to have never been shampoo'ed. The rug was definitely dark and dingy. When was the rug installed? The day it was built? Unsatisfactory. Then later that nite, around 10pm, I took a shower. The shower head not working properly. There was an obvious leak in the seal between the shower head & pipe. So 1/3 of the water was flowing, not dripping - flowing, out the backside of the shower head. I took the shower anyways, because I was not going to deal w/ maintenance on this matter. So after I was done w/ all the drama above, I ASKED for FOAM pillows. Does ANYONE there know the difference between FOAM and FEATHER Pillows? REALLY?!!! Ticked me off and added to the neck problems I had the next morning. WHAT A DUMP! All I can say is this place needs to be torn down and start anew. And look at the Holiday Inn's internationally on HOW a REAL Holiday Inn should be. What a dump! Really!!! Tear it down!!! I should be reimbursed for staying at such a miserable hotel. March 24, 2013
Rated 5.0 out of 5.0 by Holiday Inn at it's best Every time I or any of my accociates stay in Amarillo we stay at the this Holiday Inn. Best place to stay for the $. March 22, 2013
Rated 3.0 out of 5.0 by Amarillo HI Courteous staff; easy check-in. Room good. Common areas poor. Crowded parking lot, unruly guests. March 22, 2013
Rated 1.0 out of 5.0 by Dissappointed We travel 5-6 times a year. This was absolutely the WORST hotel experience we have ever had. When we got to the hotel, they had our reservation wrong along with rude defensive customer service. After getting our reservation corrected, we had to wait in the hall because the rooms were being cleaned. When we got to our room it had dried feces on the toilet, the TV had a very static reception and the tub would not drain. We made order dinner from room service and that got our order wrong, twice. We finally got our sick grand child to sleep only to be scared to death by the cleaning crew busting through the hotel door, nearly pulling the chain out of the wall. The hotel has two front desk staff but one one front desk staff member during busy check out time. March 21, 2013
Rated 2.0 out of 5.0 by Not Holiday Inn Quality We drove from Dallas to Utah and back and only stayed in Holiday Inns. In comparison, this was appeared to be the oldest property and was in substantial disrepair. We we walked down the hall, most door kick plates were in very bad shape and the halls were darker and smelled a bit old. We were initially put in a smoking room and were kindly moved upon request. The room was clean, but the tub/shower was patched heavily with silicone and was very noisy given that it backed up to the internal play area (but that is how I remember the "Holidome" stays when I was a kid). The greatest disappointment was that the restaurant closed 5 minutes early. It was supposed to be open until 10:00 and we hurried from the front desk to the restaurant and the front desk said "oh, we just closed." We confirmed the time with the front desk, and they in fact had closed earlier than the stated time. The stay was not bad, just less than expected for a Holiday Inn. We won't stay at this location again. March 18, 2013
Rated 1.0 out of 5.0 by Worst Hotel Experience WORST hotel experience we have ever had.  When we got to the hotel, they had our reservation wrong along with rude defensive customer service.  After getting our reservation corrected, we had to wait in the hall because the rooms were being cleaned.  When we got to our room it had dried feces on the toilet, the TV had a very static reception and the tub would not drain.  We made order dinner from room service and that got our order wrong, twice.  We finally got our sick grand child to sleep only to be scared to death by the cleaning crew busting through the hotel door, nearly pulling the chain out of the wall.  The hotel has two front desk staff but one one front desk staff member during busy check out time.  This hotels priority are their railroad workers NOT the general public guest. March 18, 2013
Rated 3.0 out of 5.0 by Awesome staff ladies at the food court are exceptional....warm, polite, and extremely helpful. Great job ladies!!!!! March 14, 2013
Rated 5.0 out of 5.0 by Great stay Holiday inn always makes my stay comfortable. Will stay here again. March 10, 2013
Rated 5.0 out of 5.0 by Absolutely a great place! I thoroughly enjoyed my stay at this hotel. I really enjoyed meetin Natasha in the lounge. She made me feel welcomed. I plan on staying there again. I liked the room along with the professional attitude shown by all personnel. Great place! February 28, 2013
Rated 4.0 out of 5.0 by hotel experience this property is old, although it is updated and in excellent condition the openess of new style is not there. other than that our stay was great and we would recommend this property and if in the area again would make reservations there February 15, 2013
Rated 5.0 out of 5.0 by holiday inn amarillo the stay was awesome, we got a king bed with a sofa bed fridge microwave, the wifi was not working at the time but we found out we could have fun without it...lol. the first morning we needed to be somewhere early and since we were able to have breakfast downstairs that gave us more time to be able to get to the location... there was plenty to choose from for breakfast... eggs biscuits gravyw/sausage french toast sticks bacon and sausage, cereal fruit, lots to drink too..,. for the next day the eggs were made with green and red peppers but there were also eggs by themselves... which was good cause my child dont eat it the other way. my spouse was not able to come with us but we felt safe there... my child enjoyed it so much we will be back again for the next tournament that will be held in amarillo February 9, 2013
Rated 5.0 out of 5.0 by Service was great - Room was comfortable Check-in is always a joy. The front desk people all always very friendly, courteous and efficient. Rooms are clean and beds very comfortable. For an older hotel it is well kept and up to date. February 9, 2013
Rated 5.0 out of 5.0 by Very great place to stay The first thing I noticed when I walked in the hotel was greeting the customers like family. Wonderful staff and very happy to meet customers. The staff always has a smile on their face. They also, offer free transportion to the local Amarillo airport. I alway stay at this location. January 25, 2013
Rated 3.0 out of 5.0 by Old rooms The staff and food are great but the rooms are very outdated. Sink was smashed and cracked, shower curtain rod falling down, shower old and cracked. Walls are totally bare and depressing.Though I reserved a non smoking room I was given a smoking room that smelled AWFUL. Beds are old and worn. Not up to Holiday Inn standards. I had stayed at OKC airport Holiday Inn the nite before and it was like going from night to day. January 16, 2013
Rated 1.0 out of 5.0 Not the usual standards for Holiday Inn Express Stayed on a night stop over mainly due to a cafe at the motel. Room service trays sitting on the floors in hallways for hours, cafe was empty, but waiter discouraged us from sitting in the restraunt becaue he said they were busy and backlogged with room service and bar orders. Really!!! Rooms smelled bought lysol to freshen. Bed was like sleeping on plywood. The only thing nice about our room was the TV and the bedding. Also bathtubs didn't appear clean (won't get graphic) Definitely not the normal Holiday Inn standards and I stay at a lot of them and are a gold card member. Don't waste your money. January 11, 2013
Rated 4.0 out of 5.0 by Front desk clerk was very friendly Very friendly front desk clerk. Made you feel very welcome. Property is a little older but still maintained. Pet friendly room at no extra charge was WONDERFUL!! December 27, 2012
Rated 2.0 out of 5.0 by Won't be returning I stayed one night in August. Selected this facility because the price was significantly less than the other HI locations. Price reflects condition of facility - tired, dirty rooms. December 18, 2012
Rated 5.0 out of 5.0 by GREAT PLACE.. really cool inside, games, pool table, you'll want to stay another day!! the classic diner style breakfast café was THE BEST Holiday Inn or Xpress breakfast experience. And I am a seasoned traveler with many stays in just about every city. My family WILL make sure to pass through there again. December 3, 2012
Rated 3.0 out of 5.0 by O.k., not great! This is an older hotel that could use updating. The bathrooms are in need of remodeling. There was an event going on in the atrium area from 6:00 pm until around 10:00pm. It was extremely loud during those hours and impossible to ignore the noise. Had to ask to change rooms, it helped. Many of the compact fridges are not working, that was annoying, I had several food items that needed to be cooled overnight. November 25, 2012
Rated 1.0 out of 5.0 by Door jammed Room 166 Entry door was extremely difficult to open Corners of the floors were filthy Rug the same and common area worse EGGS AT BREAKFAST WAY OVERCOOKED SURPRISED IT IS STILL A HOLIDAY INN BRAND November 23, 2012
Rated 2.0 out of 5.0 by not up to Holiday Inn standards I needed a place to stay for one night and have always liked to stay at Holiday Inns, but this property is not up to Holiday Inn standards. I arrived around midnight and it took the front desk a bit longer than normal to get my reservation. When I finally got the to the room, beds, TVs, etc were all what Holiday Inn offers, but I could tell the property itself was not up to their standards. Bathtub was really slow in draining and I almost had to cut short my shower. There were areas damaged in the bathtub/shower area that looked like someone had hit the area. I guess I'm saying the maintenance on the building was not up to Holiday Inn's standards. Would I stay again - it depends on the kind of trip I'm on - if I needed a quick stayover - probably. If I wanted to spend a couple of days there - no way. October 25, 2012
Rated 1.0 out of 5.0 by Worst Holiday Inn Room I have ever had. This room was discusting. Worst Holday Inn room I have ever had . It Stunk so bad of smoke it gave me a headache. The Bathroom was filthy and the sheets had dirt and hair on them. I ended up sleeping in my clothes on top of the bed with the window open all night for fresh air. October 25, 2012
Rated 4.0 out of 5.0 by smoke? Enjoyed the room and amenities..My only issue was the bar and hallways reeked of cigarette smoke. I am highly allergic and would wish that it was a non smoking facility.... October 24, 2012
Rated 1.0 out of 5.0 by Freight Train !!!! First of all if you smoke I do not apologize for this review.. This Hotel happens to be on my companies preferred list. My crew and I work for the Railroad and to be honest this Holiday Inn smells worse than a freight train. Could not relax from the second level. Due to the fact that in the evening with the patio door leading to indoor complex area smelled up the place as people walking by filling my air space with cigarett smoke. At night the rooms below me must have been smoking rooms because the smell of it creeped through my A.C. The lobby of this establishment is right next to their in house bar which has no seperation from the entrance area. This whole facility wreaks of cancer stick exhaust. I will have to visit this area many more times in the future and will only use this hotel as a last resort... Like I said if you smoke, THIS IS THE PLACE FOR YOU... October 24, 2012
Rated 3.0 out of 5.0 by Problems No shower curtain so called to get one and household came and installed. Then found short towels so called. Said coming soon. Waited in hall half hour and none. Called again and office said should have been delivered so will send right now. We wanted to go to bed as after 11 pm. They finally arrived at 11:30 pm. Not good! October 16, 2012
Rated 1.0 out of 5.0 by Old dingy noisy and Out dated, noisy, dirty and worst of all breakfast staff was handling money then food without washing hands. YUK! Desk clerk was friendly and efficient during check in process. October 8, 2012
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