Rated 4.4 out of 5 by 172
Rated 5.0 out of 5.0 by w ermn,k Very nice place
Every person at this location represents the Holiday Franchise very well. I can not speak for the restaurant because I stayed on a Sunday night when the menu and staff was very limited.
May 20, 2015
Rated 1.0 out of 5.0 by freddy1234 Terrible Customer Service
Have been a Gold Elite member for several years. Booked two rooms for two nights with reward points last year. Did not need one room for two nights so returned key card with assurances I would get rewards points back. Room demand was very high due to college graduation. Figured someone else could use it. Called IHG on Monday and said room was nonrefundable. (No return of points). I realize there are set rules however due to my extreme loyalty to IHG I thought I could get my points back( As I was told by front desk personnel) and use on another day. Customers were calling for rooms even as I returned my key cards. Hotel manager (Joel) would not even give me the courtesy of talking to me instead of employee when I was informed I had been given incorrect information. I had been extremely loyal to IHG before this experience and now I will make it appoint NOT to stay there because of rude customer service. There are plenty of hotels waiting to take my business.
May 15, 2015
Rated 1.0 out of 5.0 by Dr. E. STAY ELSEWHERE
The saying "You get what you pay for" does not apply to this hotel. The smallest, cramped, most OVERPRICED Holiday Inn we have ever stayed in. Tiny closet with a door that was difficult to open/close and was in the way when open. No complimentary breakfast. Very poor lighting in the restaurant. Desk staff not at all friendly, very passive. I expected much more from a Conference Center hotel. TV in the fitness center did not work. The only positive is that the bed was comfortable.
May 12, 2015
Rated 5.0 out of 5.0 by Blue49 Excellent motel - comfortable and quiet
This Holiday Inn was in an excellent location adjacent to the university. Room was excellent by all accounts and the staff in the motel was pleasant and friendly.
May 6, 2015
Rated 5.0 out of 5.0 by MrCamera Good place to stay if you wish to be close to the University.
Excellent location. Good place to stay if you wish to be close to the University.
May 4, 2015
Rated 4.0 out of 5.0 by edwardjames Holiday Inn, Ames IA
Very nice hotel. Had to stay there for work for a night and would definitely stay again. Clean rooms, friendly staff, quick check in and check out and the rooms are really comfortable.
May 1, 2015
Rated 3.0 out of 5.0 by molli2007 reservations
not given the room we has reservations for, had to get roll-a-way for son,
April 30, 2015
Rated 5.0 out of 5.0 by slydon Great 1 Night Stay - ISU Visit
We chose this hotel because of it's location to ISU for our daughters college visit. Hotel staff was very friendly. Room was warm when we arrived. Bed was comfortable. Only negative thing I could think of was that the sheets were a little stiff and dried out my skin. I have sensitive skin and usually bring a sheet from home to sleep on (forgot it).
April 28, 2015