Rated 4.2 out of 5 by 72
Rated 3.0 out of 5.0 by BJane TV problems
TV did not work, left a message at front desk to fix the next day and they did not fix it. Also had very noisy neighbors.
June 29, 2014
Rated 5.0 out of 5.0 by happy traveler52 turned poss bad situation into great service
Bailey took care of a housekeeping issue and did a very excellent job of making it turn out as a positive experience for us. it showed her level of commitment to customer service and the site management allowing their employees latitude to do what they feel is needed to make things right. She did not even hesitate to do what was needed or give us a 'have to check with a supervisor' line that you so often hear. this line usually means you have to live with the situation and we don't really walk the service emphasis we stress in our literature of advertisements. it was refreshing to see Great Customer Service in action.
June 28, 2014
Rated 5.0 out of 5.0 by lindadecorator EVERYTHING WAS GREAT!
Since our family moved to Ames two years ago, we have stayed at the Conference Center at ISU when we have the opportunity to visit and travel from our home in Nebraska. We have always received the best and most courteous service one could expect. The facilities have always been immaculate and the front desk personnel friendly and helpful. The times that we have enjoyed breakfast in the restaurant, it has been of excellent quality and speedy and friendly service. The entire staff is well groomed and "clean cut", making a very good first impression. The Holiday Inn Ames Conference Center at ISU will always be our first choice when staying in Ames!
June 26, 2014
Rated 5.0 out of 5.0 Wedding stay over
Everything was great except getting to the hotel through the maze of side streets and parking lots. Especially at night, hotel is hard to drive toward. Better signing on side streets would help solve that issue.
June 24, 2014
Rated 5.0 out of 5.0 by S-h-a-n-e Friendly staff and clean room
The hotel staff were exceptionally friendly and helpful during our stay. The room was very clean and well maintained. The pool area was large and clean and the water was warm.
Only real drawback is that breakfast is not provided with the cost of the room.
June 24, 2014
Rated 5.0 out of 5.0 by Reddune Great service
Guest service was great. Bartenders was also great
Rooms good and clean also. One of my top places to
June 22, 2014
Rated 3.0 out of 5.0 by Eastern Iowa Consultant Stay there do not eat there.
Decor is outdated but rooms are clean. Beds are comfortable. The restaurant is not well managed. Most every meal had some issue. Stale noodles on salads, cold cinnamon roll pancakes. french fries instead of onion rings. Eat somewhere else. If you are travelling by yourself the $10 breakfast is not worth it, unless you eat a really large breakfast.
June 10, 2014
Rated 3.0 out of 5.0 by nade Privacy issues - restaurant rather than complementary breakfast
Privacy for regular hygiene at sink - NONE
No complementary breakfast or discount in the restaurant for business guests or Seniors. Having grown accustomed to these things in other motels of lesser price that were easily as clean and comfortable and friendly - even other Holiday Inn Express motels-this one disappointed.
June 10, 2014
Rated 5.0 out of 5.0 by Dquinn53 Great new pillows and terrific service
I loved the new, longer pillows that had "soft" or "firm" embroidered on the pillowcase. There were two of each, and I would buy them myself if I knew where they came from. The hotel, as usual, was a warm and hospitable place to stay. A lot of that is due to the genuine caring and friendly staff. Joel, Bailey, Jake, Tanner, Cody, Kara Lynn, Adangia, and everyone else on staff were truly caring and makes the hotel very special. I love having a microwave and a mini fridge so that I can eat most meals in my room and save money on eating out. The entire staff, including the maintenance men, helps make the Holiday a winner.
June 8, 2014
Rated 5.0 out of 5.0 by PM0311 Front desk
The ladies at the front desk were polite, courteous,
and helpful with dining suggestions. They also knew their city.
June 6, 2014
Rated 5.0 out of 5.0 by Great Lakes Bailey is what made my experience excellent!!!!!!!!
If you decide to stay at this hotel, please make sure you give Bailey a "Great job" for me. Bailey was extremely helpful and went above and beyond, which most everyone knows, has been lacking in the service industry lately! Joel, the manager on site at the time was the same as Bailey. Worked very well with me and the questions I had, responded very quickly and promptly. This Holiday Inn is by far the BEST I have stayed at anywhere and I believe should be the benchmark for customer service for the whole chain!
Thank you guys, you made my stay enjoyable and I hope to be back soon!
May 20, 2014
Rated 5.0 out of 5.0 by Sam578 Ames Holiday Inn Review
Love this hotel. We always use it as our base hotel for our annual convention!
May 11, 2014
Rated 4.0 out of 5.0 by Cyclone666669 Great Place to Stay
I highly recommend staying at this Holiday Inn in Ames especially for families traveling with small children. The staff was friendly and helpful. The hotel has a wading pool that is 6" deep, which is perfect for small children. The rooms were very clean. I recommend checking out the Holiday Inn in Ames the next time you need a place to stay in the greater Ames area.
May 5, 2014
Rated 5.0 out of 5.0 by Steve7881 Another Excellent Stay
I stay here for business and I have never had a bad experience at this hotel. The staff is friendly and the rooms are always clean. The hotel's location is close to many amenities and the ISU campus. If you are looking for an affordable, comfortable place to stay with a friendly staff, this is the place for you. I highly recommend getting up early to chat with Sherri in the morning. She is always friendly and get's your day off to a great start.
April 30, 2014
Rated 4.0 out of 5.0 by Bluff Work out facilities
Very very very poor work out facility. Machines old and not useable. Hotel clean and staff friendly.
April 22, 2014
Rated 5.0 out of 5.0 by Dog Mom Excellent staff, home away from home
As usual, the staff at this hotel was the epitome of customer-oriented. This is our third time staying at the Ames Holiday Inn Conference Center and we have never left dissatisfied. This facility is the "total package" for the hospitality industry. We will not stay at any other hotel in Ames.
April 14, 2014
Rated 5.0 out of 5.0 by DuBUKeeRider It was Awesome!!
Have been to Ames many times, but this is the first time we stayed here, will definitely stay here again. Very nice staff, very comfortable, quiet rooms. A very enjoyable night. Thank you!!!
April 1, 2014
Rated 5.0 out of 5.0 by mydogcody Waitress in Cafe was helpful.
The young lady that waited on me was very helpful. I had a migrane coming on and trouble focusing. She said she would be glad to bring my salad up to my room so I didn't have to wait. I needed to get to a dark area and lay down.....so I took her up on it. She deserves a pat on the back for being customer friendly!
March 31, 2014
Rated 4.0 out of 5.0 by Lise B Reservations
The only complaint I have is that a couple of days before our stay someone from the hotel called to verify that I actually wanted 2 rooms. They left a voicemail but didn't leave a name. When I called back, no one knew what I was talking about. I called back a couple of hours later to confirm my reservation because I was concerned & evidently there was a note that on my reservation about the original call. It created a lot of anxiety because it was a busy weekend in Ames. I have never had that happen before.
March 26, 2014
Rated 5.0 out of 5.0 by JeffG55 Friendly service above the call of duty
Every employee that I came in contact with was friendly and helpful. The room was very clean and comfortable. When I checked out I accidentally left my ipad there. Before I even discovered the loss, the hotel staff had called me to let me know they found it, and since I was already at the airport, they shipped it to my home. I was very impressed with my experience there.
March 12, 2014
Rated 3.0 out of 5.0 by dustbuster What's with all the fake plants?
The room had a minimun of 3 fake plants that hadn't been dusted in quite some time. I rounded them up so as to not sleep next to them or have to look at look at the dirt on them. I wanted to put them in the shower but was afraid I'd damage their appearance and be charged for them. The ledge around the top of the shower had at least a quarter inch of dust as well. Rest of the room was ok but the fridge and microwave were in a rather worn piece of furniture with loose cupboard doors. There was an obvious place for a fridge over by the sink but the new fridge must not have fit in that spot designed for it hence the mismatched furniture. I told the staff at checkout about the dirty fake plants and dusty shower and she looked at my room number and said, "I 'll let the staff know to clean that room real good". I could only reply, "Yes that would be nice and maybe you could ask them to do a few others while they're at it." The lobby is full of fake dusty plants as well....there was even one right in front of us(as I pointed out) on the desk -full of dust - yuck!
March 4, 2014
Rated 5.0 out of 5.0 by Dquinn53 Almost Like Home
As always, I stayed at this Holiday Inn while I was in Ames visiting my mother and getting my house ready for sale. The staff was wonderful, as usual, and worked me in on two nights that I didn't realize ahead of time that I would need.
I love the new table they have set up in the mornings with a staff member serving coffee, tea, hot chocolate with mini marshmallows and biscotti. Great idea.
The cleaning staff was great, including Melissa and Adangia; front desk went out of their way as usual; Joel, Bailey, Carol and others who were newer to the position. The restaurant staff are also always friendly.
February 26, 2014
Rated 4.0 out of 5.0 by audmxr Nice general place to stay
Nice general place to stay. Great pool and hot tub with a small workout facility. Too much snow and too cold but not their fault, lol...
Beds are ok not greatly comfortable. TV has gotten better over the last few weeks.
February 12, 2014
Rated 2.0 out of 5.0 by Geno22 Don't Go
After I got into my 3rd room I got to unpack completely! 1st one TV didn't work. 2nd one there was a suitcase under the sink. Front desk lady said someone had requested that room. Had to move again to a 3rd room! The TV didn't work in the morning again!! I won't stay there again!
February 8, 2014
Rated 4.0 out of 5.0 by horselover24 Great place to relax and great people
I come to this hotel at least twice a year for a "girls weekend" and the people at the desk and in the café/bar remember me. To me that is phenomenal considering how many people come and go through this hotel!
The room is very comfortable and the service is great! I highly recommend this hotel to anyone. The price is right; not to pricey for a single parent.
For our weekend there, they feed us lunch. The café is not opened until 5 p.m. but they cater us a small meal and a very reasonable cost. I think this goes above/beyond the call of duty.
February 5, 2014
Rated 4.0 out of 5.0 by audmxr Comfortable Place
A comfortable place, nice hot tub and pool and work out facility. Some very nice people work there. Some loud noise as I am working when I live there and have to get up early. The room is set up well in 119, less so in other rooms. TV channels are not labeled well and there is over 100 channels with no idea of what we can watch. HBO is not active...
The cleaners are great and nice.
February 5, 2014
Rated 5.0 out of 5.0 by Nsokolo22 Good Hospitality
I was impressed with the service, the customer service were very good.
December 9, 2013
Rated 5.0 out of 5.0 by JLamby Centrally located to everything.
only complaint was I ordered oatmeal for breakfast in my room and it came with nothing except frozen blueberries... no milk, sugar, brown sugar.. nothing!! Other than that it was a great stay
December 3, 2013
Rated 4.0 out of 5.0 by SteveO47 nice place
The rooms were decent, the restaurant/ bar area could use an upgrade since there really isn't any establishments within walking distance. Overall it's a nice hotel.
November 25, 2013
Rated 5.0 out of 5.0 by sandrajklhuyguyfuyvouyvuo Nice stay
Unfortunately the hot tub didn't work. Otherwise the stay was very nice.
November 13, 2013