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Rated 3.7 out of 5 by 249 reviewers.
Rated 5.0 out of 5.0 by July 2014 Mini Vacay A wonderful visit and stay to the Buffalo/Amherst area. Many opportunities were available to us. The variety of local fare was abundant. The hotel itself was one of the cleanest, friendliest, family friendly hotels we have come across. It was a pleasure to stay here. July 8, 2014
Rated 5.0 out of 5.0 by Business Travel I stay frequently at the Holiday Inn Buffalo-Amherst on business. It is located conveniently of the highway. It is also close to shopping and attractions. The service is terrific. I would not stay anywhere else in Buffalo. July 7, 2014
Rated 5.0 out of 5.0 by Loved Holiday Inn Amherst I'm a road warrior consultant. I value things for what they delivery versus what they look like. This facility might be dated in appearance, but it delivered the goods I need. This includes a courteous staff, clean room with all the supplies you expect. The location has a basic fitness room with working equipment in good condition. The pool is a larger indoor pool, sparkling clear, and the size is a surprise compared to other pools - more like bathtubs. Internet works fine. I didn't use the local dining, so can't comment. Works for me. July 3, 2014
Rated 1.0 out of 5.0 by Great restaurant The positives were the great restaurant, large pool and exercise room. As a handicapped person, I was very disappointed to learn that there was no elevator to the 2nd floor. We stayed 3 nights and only got maid service on the last day after we complained. They gave us 1 bath towel for 3 people and said there was a towel shortage. On day 2, the maids came into our room and took the towels but didn't leave any fresh ones and didn't make up our room. It was only on our last day that the manager was on site and we finally got maid service. No complimentary breakfast was served. Most other holiday inn express hotels that I have been to included breakfast. In fact, after checking out we decided we couldn't drive all the way home and stayed at another Holiday Inn Express--which served a full breakfast, had excellent maid service and was $20 cheaper per night! I will never stay there again! July 3, 2014
Rated 5.0 out of 5.0 by Great Staff This hotel has been around a really long time. I like staying here because the staff cares about the guest. I would recommend this hotel to anyone. The staff is great from the front desk to the cleaning staff and the restaurant too... Give it a try. You wont be disappointed. June 30, 2014
Rated 2.0 out of 5.0 by Not what I expected Service was not that great, staying over a week I thought the bedding would have been changed at least once, it wasn't. Bed was made, not much other cleaning was done with the room. Not sure I will be recommending this hotel anytime soon. June 29, 2014
Rated 5.0 out of 5.0 by Comfortable and relaxing stay Quiet, spacious and very friendly staff. Front Desk wa very helpfull June 24, 2014
Rated 2.0 out of 5.0 by Bad bed ok service Very noisy with doors slamming, people talking very loud. Thank god for ear plugs. Could not relax in that bed and pillows were well pass there time. Bathroom very small. June 20, 2014
Rated 2.0 out of 5.0 by NOT that close to Niagara Falls and breakfast not included The support staff was very friendly and helpful--the van driver and the housekeepers. The front desk, however, did not seem particularly engaged in doing anything but handling transactions. Checking in, checking out, etc. which they did well. We were there with a wedding and not having a breakfast room limited the time we could spend with relatives we see rarely so that was disappointing. When I booked, I told them we didn't drive and we hoped to stay another two days so we could see Niagara Falls. They said a van could pick us up and drop us off at the airport, which it did. When I asked if we could get to the Falls without a car, I was assured that the van would take us anywhere within 10 or 15 minutes. As it turns out the Falls are 25 minutes away and it would cost $40 each way to take a cab. My biggest gripe is that we booked two extra days and never got to see the Falls and other than one woman at the front desk who pointed us to the web site for mass transit (3 buses spanning 2 hours, each way), no one pursued or offered us any alternatives. Ah well. I do recommend the Buffalo Roadhouse across the street. If you do stay at the hotel, they will give you a coupon at the front desk but only if you know enough to ask. We found this out from the van driver....on our way of town. Again, not particularly helpful. Neat, clean accommodations but desk staff does nothing to help you in any way. For the price, one would hope for more. June 20, 2014
Rated 2.0 out of 5.0 by Worst in Bufalo This should be your last resort of the Holiday Inn in Buffalo. June 19, 2014
Rated 5.0 out of 5.0 by nice room This place was recommended for the Special Olympics. Short drive to UB. Great location. June 19, 2014
Rated 1.0 out of 5.0 by disappointed, far below expectations We arrived at the convenient location of this Holiday Inn only to be disappointed by the surrounding area and the hotel itself. For the nightly rate we paid we expected more clean and up to date accomodations. The facility was run down and was an eye sore from the parking lot as well as within the room itself. Bathroom was old, dingy and rather unclean. The hotel atmosphere was loud with slamming doors as casinos and Niagara Falls are both nearby. I would not recommend this location to family or friends should they be looking for quality and/or a nice relaxing stay. June 18, 2014
Rated 2.0 out of 5.0 by Horrible food and mile walk to room Need to make the check-in process easier - post signs so guests won't drag luggage in only to have to back out and drive around to get to room. Replace whoever was in the kitchen on June 4th.....find someone who can cook for humans not slop. June 17, 2014
Rated 3.0 out of 5.0 by Good location Hotel was clean,pool is nice,food is good,staff were friendly,parking is good. June 13, 2014
Rated 1.0 out of 5.0 by its alright One of the worst experience !!! Bring your own microwave and novelties. June 12, 2014
Rated 5.0 out of 5.0 by great room and great service friendly staff, great free internet, comfortable beds and a nice sized pool June 12, 2014
Rated 5.0 out of 5.0 by Great hotel except for the pool! Everything was GREAT at the hotel except for the pool room where we found it to be too hot if you are not swimming. June 10, 2014
Rated 5.0 out of 5.0 by Super comfy bed, clean rooms, all amenities Highly recommend. Price is reasonable, and includes a refrigerator - which I have since found out is an extra cost in other HI. June 9, 2014
Rated 1.0 out of 5.0 by Poor customer service When I arrived, the desk clerk was polite however informed me she did not have my confirmed corporate reservation. Another staff member (Judy) related she had it but forgot to enter it. A sales Mgr (Paul) then came out and was arrogant informing my team the computers crashed and the data had to be re-entered. He then developed a very poor, and somewhat confrontational, posture relating part of the problem was that we arrived before 1500 hrs. Once in the room the A/C was malfunctioning reading 85 degrees. Rather than switch my room; maintenance was sent up and made some adjustments. I went to the fitness room in order to allow the Estimated two hours for the room to cool off. The fitness room was dirty and I had to request disinfectant as there was none available. I was brought a spray bottle of solution by a very polite and apologetic staff member who informed me they had run out of the disinfectant wipes for the wall mounted dispenser. The equipment was dust covered and sweat had dried on the equipment for some time. The conference rooms we reserved, and the main floor, had a strong odor of chlorine from the indoor pool which appearantly has a leak as there is a great deal of standing water visible outside the building at the pool. Bottom line: this is a retrofit hotel of the Holiday Inn line being poorly managed / maintained. My recommendation: stay at any other hotel when in Buffalo. June 8, 2014
Rated 5.0 out of 5.0 by Great Staff This hotel is one of the nicer Holiday Inns I've stayed in. The staff was exceptional and the hotel itself is very clean. The only problem we had was we were catching an early flight and asked for a 4:15am wakeup call but unfortunately the call did not happen. Fortunately were were shuttled to the airport and made it in time. June 8, 2014
Rated 1.0 out of 5.0 by HORRIBLE! Strong odor, outdated decor, and rude staff! I don't recommend this hotel at all! June 7, 2014
Rated 5.0 out of 5.0 by Room was large, clean and well appointed plus great staff Used the TV and electrical outlets for CPAP machine. Excellent shower. Great cup of coffee using your Keurig Coffee machine. (pleasant surprise) No odors in room unlike many hotel rooms. Would definitely stay there again and recommend to friends. Excellent area to park cars. June 4, 2014
Rated 4.0 out of 5.0 by Good beds food for event very good liked that you could pick lunch It was a nice visit and I liked that I could order my lunch for the session I was attending .THey even custom make lunch for me. June 4, 2014
Rated 4.0 out of 5.0 by A few thoughts Great spot, staff top notch, it would be nice if a voucher towards breakfast was included in the cost. Thought it was a bit petty to charge for two extra slices of bread to go with mussels, which were outstanding and we didn't want to waste any of the yummy broth! June 4, 2014
Rated 3.0 out of 5.0 by Dated facility Sadly, this property has not lived up to my expectations as far as Holiday Inns are concerned. The property is dated, not kept very clean in the rooms, (the lobby and exterior is very nice) and the amenities are not what I find when I stay at HI lodgings across the globe. There was food on the floor behind the couch and stains on the couch of unknown origin... The bathroom wasn't clean in the corners so I think it has just accumulated grime over the years that is probably hard to remove. Overall, I was disappointed that they have stopped providing coffee in the lobby in the morning instead forcing you to either bring coffee from your room or pay in the restaurant... no complimentary breakfast, just the restaurant for which you pay for everything. The restaurant does do a good job and the food is good. The wait staff in the restaurant is excellent as well as the hotel staff at the front desk. I will probably choose a different place to stay next time I come to Buffalo. There is a newer HI Express near the airport that may better suit my needs. June 2, 2014
Rated 5.0 out of 5.0 by Good place to stay. Right by the freeway... easy in easy out. Close to a lot of food/things to do. May 30, 2014
Rated 5.0 out of 5.0 by Amazing Service! My boyfriend and I stayed one night for a little cross boarder shopping...the customer service at IHG hotels are always top notch! Check-in was quick, the young lady at the desk was very polite and helpful. The room and bathroom were very clean, the bed was super comfortable. This hotel is located near many restaurants and shopping. We enjoyed our restful stay and would recommend this hotel. May 22, 2014
Rated 5.0 out of 5.0 by Great location, nice staff, needs an elevator though! Loved the shuttle service provided by the hotel. The driver was exceptionally kind. I must rave about the convenience of this hotel to the University of Buffalo campus. May 21, 2014
Rated 1.0 out of 5.0 by Smell of Smoke This is a non-smoking facility, however, my room had the smell of heavy smoking. The front desk was notified and responded that there was nothing that could be done. May 20, 2014
Rated 3.0 out of 5.0 by Great but dirty room Everything was great. Improvements are evident at this hotel. Unfortunately the maid didn't clean up after the prior guest in that room.... Bathroom floor was covered with sticky urine... Assuming it was urine....fresh dried puddles could be seen ALL around the toilet. I always carry a cheap pair of thong sandles just for hotel floors! I stayed 3 nights and didn't want maid service for the duration. The "do not Disturb" card was entirely COVERED in some sticky substance.... Really gross.... The shampoo was obviously refilled cause it was all over the little bottle, yet full. Other than being completely grossed out, the rest of the room was clean and comfy. I'm hoping it was an isolated occurance. May 19, 2014
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