Rated 3.8 out of 5 by 152
Rated 3.0 out of 5.0 by snoopy0340 Returant
I found he hotel to be clean and the rooms were OKbut it is starting to show it's age.
As for the returant the service at lunch was the worst I have ever had. It to about 10 minutes to get someone to take my order. The food at luch was not very good. I tried again at dinner and had a completly different exp-erience. The girl made sure I had my drinks and was asking if I was ready for a menu with each drink. The food that I ordered arrive hotbut was not very teasty.
If staying at this hotel would recommend that you find a different place to eat.
December 17, 2012
Rated 4.0 out of 5.0 by Budman58 Clean and very friendly
Nice clean hotel with an extremely pleasant staff. Great value for the money. Only 125 minues from the airport and the shuttle bus was quick and on time.
December 17, 2012
Rated 3.0 out of 5.0 by DMR5 Location
When we arrived the person checking us in said, Thanks for being a gold member. We requested a room close to the lobby and restaurant, but we were given the last hallway room before the walkway to the back rooms. These rooms are damp and cool. We have stayed here numerous times and the person that we talked to about the location we wanted said that it was on our preference advised us it would not be a problem. We have stayed here numerous times before we were gold members????
The staff in the restaurant were very friendly and this is the reason we stay at this location. Not sure we will return.
December 10, 2012
Rated 5.0 out of 5.0 by blackhawk562 great stay
Wonderfull experience.front desk personnel were fantastic.looking forward to staying here next time shopping in area
December 10, 2012
Rated 2.0 out of 5.0 by JL09 JL
Heat didn't work blew cool air when turned to warmest temp.
December 9, 2012
Rated 5.0 out of 5.0 by nicholls19 Great Staff
Excellant weekend, staff was great t,he front desk was excellant.. Restaurant for breakfast was very slow, only one person on. But overall an enjoyable weekend.
December 8, 2012
Rated 2.0 out of 5.0 by lmwf excellent staff is all i can recommend
we stayed at this hotel as a night away , our room had a very funky smell. the " warm" pool was not warm. the hall between the 2 bulidling was filled with fumes for the laundry exhust and not a pleasent smell.
the stairs up to the second floor (no elevator) were sticky with spilt pop, the whole visit.
i will say this much: the overnight manager was extreemly helpful. offered us a new room when we told her about the smell in our room and sent a custoadian up with a air freshener . also gave us $20 off breakfast in the restaurant for breakfast.
the poor girl in the restaurant was run off her feet as she was the only waitress for the breakfast service. the food was good but other customers had to wait over 40 minutes for their food to arrive.
December 7, 2012
Rated 5.0 out of 5.0 by Nedgoj good place to stay
This was a very good place to stay close to all the shopping and the staff at the hotel were very friendly. The restaurant that was attached to the hotel had really good food.
My recomendation is to stay there.
December 5, 2012
Rated 5.0 out of 5.0 by Princessnevie Convenient Location
This is a nice hotel to stay at. Conveniently located, clean, comfortable and nice staff. Second time staying here and will definitely stay here again.
December 1, 2012
Rated 4.0 out of 5.0 by zabs Good location and Value
I had an overnight stay at the Buffalo/Amherst Holiday
Inn with my family.The location was great and I chose this Hotel because of the large indoor pool.Pool was great and my kids enjoyed it.
Room was average but clean..good value
We had breakfast at the Blvd Bar & Grill which is attached or part of the Hotel. I would not repeat breakfast here again. Oatmeal was horrible and overall cleanliness of the restaurant was not great.The photograph of this the restaurant on the Holiday Inn website is misleading.
I would stay at this location again.
November 29, 2012
Rated 4.0 out of 5.0 by TW2573 Great staff at the front desk
This was a pleasure trip with my wife and wanted to say thanks to the staff at the front desk during our visit. They were very accomodating and can't saying enough about their desire to please us.
November 21, 2012
Rated 2.0 out of 5.0 by Todd721 Worst stay this year
I travel for work, and I spend up to 17 nights a month in the Holiday Inn network. I am a platinum priority club member. My wife and I had tickets to a professional sporting event in the area of the hotel. Check-in was standard. I was issued a free drink coupon, and I commented that my wife was with me. I was informed they could only give me one ticket. I have been at other properties where it has not been an issue. We went to the room and got settled and proceeded to our event. Upon the completion of the game, we returned to the hotel just prior to 1:00am. I phoned the hotel front desk and asked what time we were required to check out. I was rudely informed 12:00 noon. I queried if that was the case for platinum members as typically a late check-out of 3:00p is acceptable, and was told no. Ok, so no big deal. When we arrived back at the room, I could not find a do not disturb sign. I noticed that I did not see any others in the hallway on the doors. Very strange for a Thursday night at 1:00a. At 9:00a, we were awaken by a knock at the door by housekeeping. I arose from the bed and went to the door and said we would be checking out by noon. I took the early checkout envelope and pushed it slightly into the hallway so the staff could see it had not been retrieved and the guests were still in the room attempting to sleep. Again at 9:25a, another knock at the door from housekeeping. I arose from the bed and went to the door and said we were still in the room. At that point, we were awake, unrested, and mildly frustrated. We showered, collected our personal effects and left the room as it appeared the housekeeping staff wanted us to leave. Upon leaving, I noticed every door open and all the beds stripped except ours. I said "Good morning and Thank You" to the housekeeper as we left and we were ignored. When I checked out the front desk attendants asked if my stay was "perfect" and I nicely told them it was less than adequate and I explained the reasons why. Both the front desk attendants listened to my concerns. The offer was to refund me the room service fees and taxes(or something along those terms). The transaction was completed and I was given an approximately $15 refund. I acknowledge the acceptance of the offer, however, I dont feel like it was a sufficient return for the discomfort caused. I spend many nights in hotels, and I understand that things happen. I am not looking for anything more, but it was very disappointing trying to relax with my wife and to have been bothered.
November 21, 2012
Rated 3.0 out of 5.0 by keggler food service and front desk
I would like to let you know that I have been using this HI location for at least 20 years.
When I checked in, while it is a little thing, I was told there were no Priority bags left. I accepted it but thought you should know. I was not offered to have one brought to the room.
The food and the bartender on the evening of my stay were both great. Service was very good, and the bartender was very attentive.
The breakfast was where the most problem was, I ordered oatmeal and it arrived to my table cold. I had to go out and find the waitress, she was in the kitchen talking to another male employee. She then nuked it and was not what I would call social about apologizing for the fact it was cold in the first place. I then had to ask the other waitress if she could get me my bill. The waitress that waited on me brought it and was not what I would call professional about the entire process from the food service to the handling of the bill.
I will continue to stay at this facility but will probably eat somewhere else after this past experience. Your location is very good for my work situation, and hopefully you will be able to use this to increase the service most of us have come to know over the years.
November 19, 2012
Rated 3.0 out of 5.0 by hwsilton Well, you asked...
Holiday Inn Express is my favorite place to stay from Maine to the Keys. However, Holiday Inn Amherst-Buffalo is not an Express, therefore they have different expectations and provide a much grander scale of services. When I say I recommend it, be sure to be on an upper floor. The hotel itself and the pool area and restaurant are lovely. When I made my reservation for a room with 2 double beds, my confirmation stated I would be on the second floor. I had been travelling for two days in my car and had slept in it the night before when family business interrupted my planned accommodations that night. I had the reservation at Holiday Inn so I kept driving. In a T-shirt and sweat pants I was not looking my best. When I arrived at the desk , the clerk acknowledged that I had a reservation and then spent a minute or two looking at her computer, after which she informed me that she had "upgraded" me to a room with two queen size beds. That room turned out to be on the first floor. The first floor reeked of mildew, which does not help my allergies, and my room was located under the area of the indoor swimming pool. I did not require an "upgrade" as I was alone and needed no more than a single bed in which to sleep. However, I am fairly sure that my bedraggled appearance did not meet their standards for a room above the ground level. The carpet in the room had not been vacuumed since the previous guest, or maybe the previous two or three. There was hair in the bathtub, which discouraged me from taking the bath I had been looking forward to. The room had not been dusted for quite some time (also not helpful to my allergies) and the heat seemed not to work.
So they obviously have some little-used rooms in the least desirable area of the hotel, which they save for the less desirable appearing travelers who happen to show up there. And to think I could have had a two-star experience next door for half the money I paid for a two-star experience at a four-star hotel.
November 17, 2012
Rated 4.0 out of 5.0 by FamilyShopper Service
He had a great time, room was spacious and very comfortable. Huge pool, would have liked a hot tub but the kids loved swimming in the pool.
Our only disappointment was with the food, we had breakfast in the restaurant and even though the kids ate for free we found the food was over priced and were shocked to see that we were charged an 18% service fee.
Would recommend the hotel but not the restaurant
November 16, 2012
Rated 4.0 out of 5.0 by Shelley Friendly and accomodating staff
We arrived without a reservation after a long drive in bad weather and the staff couldn't have been more welcoming and accomodating. We will definately stay here again.
November 3, 2012
Rated 4.0 out of 5.0 by MomDaughter Comfy beds and great value for the location.
Very nice rooms, clean and extremely comfortable beds! Staff were very nice and helpful. Great location for shopping!
November 3, 2012
Rated 2.0 out of 5.0 by kell57 Just there
Not a great stay, just okay. Service and staff just okay.
October 23, 2012
Rated 2.0 out of 5.0 by kell57 Just there
Very so-so, would like more for the price. Many others provide warmth and friendlier help.
October 23, 2012
Rated 5.0 out of 5.0 by Jackie1629 Wonderful weekend!
My mom and I recently travelled to Buffalo for a shopping weekend. We planned our route and took a chance on the Holiday Inn Amherst as our accommodations. What a wonderful choice!!! The hotel staff was very welcoming. The room was great and the beds oh so comfy after a long day of shopping. We ate dinner in the hotel restaurant and breakfast as well and were very pleased with the choices and prices. We will definitely stay here again on our next shopping extravaganza.
October 19, 2012
Rated 5.0 out of 5.0 by jlucas good
takes to long to check in, and the only hotel that ask for a credit card for company useing corporate lodgeing card, and we stay at this hotel 1 to 3 time a week
October 14, 2012
Rated 4.0 out of 5.0 by dom595 New York Trip
We stayed here on our way back to Michigan from New York. The overall hotel experience was good but our room was not up to expectation we normally have with Holiday Inn. The floor looked like it had been vacuumed but not under some furniture and there was dust and cob webs in some areas. The tub had soap scum in the corner like it had not been cleaned. We had appetizers in the bar which were great, but the next morning our breakfast was only fair and we had to wait quite a while for our food. The overall experience was good and I think the issues may have been unusual. We slept really well and the beds were comfortable
October 13, 2012
Rated 5.0 out of 5.0 by Colonel Great srevice and location
We always stay at your hotel when visiting the area. Keep up the good work!
October 11, 2012
Rated 1.0 out of 5.0 by Lady22 Needs Improvement
I was highly disappointed in my 2 night stay at this hotel. When I checked in, my reservation showed a higher figure than was promised when I booked online. The front desk manager that checked me in, did not feel the need to explain to me why these figures did not match and proceeded to tell me that it would decrease on the second night. When I checked out that was not the case. I did not have time during my visit to speak to anyone concerning the discrepancy in price on the room. Also, the rooms at this hotel were dirty. Our room was musty smelling when we entered and the bathroom was not clean. Also the carpet was moist and had a musty smell as well. This hotel needs to be renovated because you can't even close the door to the bathroom if you are sitting on the toilet. When I had concerns about my stay at this hotel, I contacted Priority Rewards and was told that the General Manager for this hotel would be contacting me. I am still waiting to be contacted. I have been highly disappointed with how my trip went in Amherst. I will not stay at this hotel again. The only positive thing I can say about this hotel is the indoor pool is nice and in great condition.
October 5, 2012