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Rated 3.6 out of 5 by 286 reviewers.
Rated 4.0 out of 5.0 by Correct Price/Quality Rooms: Acceptable for a 3* hotel. Spacious rooms. Flat screen. Very good wifi. Sleeping comfort: excellent. Food & Beverage: the restaurant itself could use some renovation. The food is excellent at acceptable prices. Staff: excellent ! The are pro-active, helpful and customer oriented. Good value for money. The hotel lobby was under renovation. However all efforts were done to keep the customers satisfied. Excellent service. June 3, 2013
Rated 5.0 out of 5.0 by Wonderful place to enjoy your Holiday Great place to enjoy your holiday and good response by the staff. June 2, 2013
Rated 4.0 out of 5.0 by The bed was extremely comfortable Great comfort for the price, location. We've stayed there many times over the years and plan to return May 30, 2013
Rated 5.0 out of 5.0 by Great service We were very happy with our stay, but the only complaint we have is the confusing layout of the hotel. The staff were amazing! May 24, 2013
Rated 5.0 out of 5.0 by Need fridge and microwave Clean and comfortable. Staff was friendly and helpful. It would be better if there wer a fridge and microwave. Restaurant was mediocre. May 20, 2013
Rated 5.0 out of 5.0 by Top notch service, we will definitely stay again. We have been staying at this hotel for family trips and girlfriend getaways every time we are in the area for about two years now and have had a great experience each and every visit. All of the staff are all extremely friendly and accommodating, right from the front desk staff (particularly Monique) to the housekeeping team, to the shuttle driver. You get the impression that your comfort and satisfaction are genuinely important to them and if you forget something, they're right on top of it. The rooms are clean and comfortable and the kids love the heated pool enclosure. The restaurant onsite is average but there are discounts available for rewards members and kids eat free. I can guarantee that we will be back and would recommend this hotel to any travellers looking for good value and a family friendly facility. May 17, 2013
Rated 5.0 out of 5.0 by Excellent Staff and Very Clean All staff that we encountered were extremely pleasant and helpful. Everyone we encountered said hello and how are you doing, no matter what they were busy with!!! The pool was fantastic, our room was very clean. Becoming a Priority Club Member comes with great benefits, it was suggested with our reservation. This was a home away from home. Thank you to all the wonderful staff. I would definitely recommend this hotel! May 13, 2013
Rated 5.0 out of 5.0 by Comfortable stay Very good hotel and pleasant staff, good location in Amherst on Niagara BLVD. May 11, 2013
Rated 4.0 out of 5.0 by Great location and shuttle service to airport Grat location Good service Good shuttle to airport May 10, 2013
Rated 5.0 out of 5.0 by Great Stay I stayed here for business for about 3 weeks within the past 2 months and the front desk reps were very friendly and their management staff seem highly concerned about my comfort level throughout my entire stay. I definitely recommend this hotel especially if you are in Buffalo on business. They also have nice banquet rooms though I didn't use the rooms for banquet purposes. My only issue is the traffic when leaving the hotel is bad because of its location, other than that the stay was great! May 6, 2013
Rated 4.0 out of 5.0 by Pool The hotel was very comfortable, quiet and clean. The only issue was the pool being too cold. On the Website it said heated pool, we went in the pool and came right back out because it was uncomfortable. May 4, 2013
Rated 5.0 out of 5.0 by Nice place to stay Beds were comfortable bathroom & room clean. Staff very pleasant. They were accomodating when I called last minute for the reservation and we very nice when I arrived after a long trip and very nice when we checked out. We only stayed one night but I would stay there again without hesitation. April 24, 2013
Rated 4.0 out of 5.0 by A good option for a late night stop I travel very often and Buffalo is my airport of choice (though I live in Ontario). Whenever I have a late flight, I book a room at this hotel. It's very well located, just off the highway on Niagara Falls Blvd, and it has nice rooms. Although it doesn't have room service past 10:00 PM, I can still manage to order delivery. There's a place nearby that closes at 4 AM! April 24, 2013
Rated 5.0 out of 5.0 by Great visit - Excellent Staff This was a spur of the moment decision to get away for the weekend. The hotel gave us a great rate - we checked other large chain hotels - so we booked and were pleasantly surprised. The staff was so friendly and helpful. The young lady on the front desk was exceptional., We decided just to have dinner in the onsite restaurant rather than get into our car and drive again. The staff again were very friendly and the food was great and prices were very resonable. Room appeared to be recently renovated and other thanthe fact it was located right inside one of the entrances it was nice. We arrive late and the hotel was very busy so I'm sure that is why we were given the room by the exit. I would definitely stay again and would recommend it to others. April 20, 2013
Rated 5.0 out of 5.0 by My Go to Hotel Every time I come to the area this is the only hotel I stay at. Its no hassle and reasonable price make me feel at ease. April 19, 2013
Rated 4.0 out of 5.0 by Very clean rooms, bed's are very comfortable. The girl's and I stay at this hotel at about twice a month,for girl's night out and shopping we love it. April 7, 2013
Rated 4.0 out of 5.0 by Excellent staff I stay at this location often and the staff, especially the front desk, are always professional and very efficient. They make the check in process easy and are pleasant each time I visit. April 3, 2013
Rated 5.0 out of 5.0 by Entire Hotel I have stayed in hundreds of hotels in my last 30 years of traveling for business. Of the Holidays I have stayed at, Niagara Falls is at the top of my list. One of the most friendly staff I have seen in all my stays--anywhere. Nice job Holiday Inn Niagara Falls Blvd, Amherst NY See ya next year Greg S Zoom Media April 2, 2013
Rated 5.0 out of 5.0 by awesome customer service I have stayed in quite a few hotels and this one was the first to call my room after we settled in to make sure everything was OK with the room and if there was anything they could do let them know. The beds the hotel staff the resturant staff was all top notch. We especially enjoyed the wonderful service and conversation from the hotel airport shuttle driver April 1, 2013
Rated 4.0 out of 5.0 by Comfortable stay We arrived and were greeted by a nice lady who helped with some questions we had....very pleasant and helpfull, we do not know her name but we had checked in March 29, 2013 after 6 pm. We had help with our luggage up to the second floor by a very nice man named Spencer he was very helpfull ( no elevator ).....we had asked to change rooms to ground floor as I have a disability and taking the stairs is very hard for me....we were told there were no rooms available which seemed strange as there were not a lot of vehicles in the parking just did not seem like the hotel was booked full for this weekend and do not understand why we could not moved to ground floor. April 1, 2013
Rated 5.0 out of 5.0 by Nice Place with Great Staff Booked this room over the phone to make sure we got the Park and Fly option. Easy reservations, confirmed by email. Easy checkin. Very friendly front desk staff. Had a bite to eat in the restaurant then got talked into attending the manager's reception. Not a mistake. Met the new manager and some other staff. Got some great advice on what to see and do. Shuttle to airport was right on time with a great driver. Wait for the shuttle on the return flight seemed like a long time but probably wasn't too bad. Again, friendly staff took us right to our car. We'll be back the next time we're in Buffalo. March 31, 2013
Rated 5.0 out of 5.0 by Great Choice Our overall experience was great! The Staff was very accommodating to our requests. Great stay for a great price. March 31, 2013
Rated 3.0 out of 5.0 by Food & Beverage The bar was awful not enouth martini glasses .She served it in a wine glass. The house wine was VInegar . She opened another bottle and it was the same . Food & Beverage Manager was no were to be found. OFF PROPERTY !!!!. At 6pm . Dinner Time ? Please look into this . March 20, 2013
Rated 4.0 out of 5.0 by Pleasant greeting but awful food service.......... After checking into our room we decided to do some shopping. Following this we returned to the hotel to have dinner at the restaurant in the hotel. My husband, daughter and I waited and waited and waited for our meals. The waitress did apolgize a couple of times mentioning that there was only one chef on this evening, but it was a Tues. and not very many patrons were in the restaurant at all. My husband and daughter finally got their meals after waiting for more than an hour. I did not receive a meal at all as the chef forgot to make it. Needless to say this was not a pleasant experience as I had no meal along with some other customers who eventually just got up and left the restaurant. I am hoping this matter is getting looked into and isn't repeated again. March 19, 2013
Rated 3.0 out of 5.0 by Thin walls, too much noise The walls are very thin. Could hear noise from adjacent rooms and rooms upstairs. toilets flushing and showers running at 5, 6 and 7am. March 19, 2013
Rated 2.0 out of 5.0 by Hotel not bad...shuttle service terrible Stayed here before a trip to Florida with the promise of an efficient shuttle to and from the airport. After reading other reviews, we were worried with the shuttle service. We specifically asked if we should be concerned about a long wait at the airport and we were assured that they had a better system in place and all would go smoothly. Check in was smooth, room clean and comfy, restaurant food slightly below average. Shuttle service to airport was prompt, but it was a good 20minute drive - farther than we thought. Upon our return, pick up took over 1.5 hours. Unacceptable. There was no snow storm or other major event that would cause this delay. Not worth the 'free' parking. Will not be tricked by this offer again. March 11, 2013
Rated 1.0 out of 5.0 by Not so nice I'm a Platinum member an I'm I a different hotel every week, this by far was the worst one i have ever said in, no hot water one morning, room not clean, heard everything going on in the hallway, came back early around 3:45pm and the room ad not even been cleaned. They were a couple of doors down and they were vary load laughing. I was expecting them to knock on the door at any minute, About 45 mins later I was leaving and found that some one put a Do Not Disturb sign on my door, (not mine) handed this to one of the ladies her comment as another one. Take a guess who did it with the laughing that I heard. The week before is staid in Fonda Lac WI were it was also a older hotel but was the best I have stayed at, thanks to the great staff for caring about everything a model for every Holiday Inn/express. March 11, 2013
Rated 4.0 out of 5.0 by Nice Room The room we had was very nice. Clean, non smoking, and comfortable. Liked the location of the hotel. Right off 290. Hockey rink was just down the road. Friendly front desk staff and room staff were very polite ( always said "Hi"). It was nice that as a kids hockey team, all our rooms were close to each other whiich made the weekend fun for them. Thank you. March 8, 2013
Rated 2.0 out of 5.0 by Needs to be cleaner. The bathroom was not clean. There was dark stains around the sink drain that and the shower floor that some scrubbing would remove. March 6, 2013
Rated 3.0 out of 5.0 by Hard beds and noisy hallways. Staff was great. Very professional and courteous. But what I really want in a hotel stay is a good night sleep which was difficult. My door had a huge gap that allow hallway light to come thru all night and in addition allowed all hallway noise, doors opening/closing, conversations, basically any noise was noticeable in the room. Bed was stiff as well. Good selection of pillows. March 3, 2013
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