Rated 4.0 out of 5 by 384
Rated 1.0 out of 5.0 by jabu bummer
booked and upgraded to executive level and paid the price for it as well! Room located on the 12th floor; after getting to 9 take an additional old elevator to 12th. Arrive in a dark room, no general light switch, searching for light by means of the torch light on our mobile phone. Arrive in a tiny room and bath room. A small cupboard to store our clothes. No fridge in the room, no vending or ice machines on this floor, no bottle of wine as we were promised at check-in, just 2 tiny bottles of water, dirty curtains and windows, cob webs in the room, night lamp on one side of the bed only, working desk consists of a small round table, half taken by the coffee machine, no free sockets to plug in a computer. For the price paid there is definetely better accomodation around in this area.
July 18, 2013
Rated 1.0 out of 5.0 by jim80 Ou stay at the Crown Plaza
Our family gives your establishment the HIGHEST score in all categories, from hospitality, comfort of suites, .food, services of the wonderful staff (front desk, chamber maids, bell hops, parking garage attendants, dining room waiters and waitresses). Everyone with whom we came in contact made us all feel quite welcome. A great time was had by the entire family!!!
July 17, 2013
Rated 1.0 out of 5.0 by Eduardo2013 Noisy bathroom
The room was small.
Bathroom noisy. All kind of sound when our neighbors used the toilet or take shower.
You must to do something about it.
The rest IHG hotels I stayed were very good.
Really disapointed with this hotel.
July 17, 2013
Rated 5.0 out of 5.0 by Karl58 Great view, attentive staff, great in house restaurant
Stayed in the hotel for one night as I was traveling through on business. It is the best Crowne Plaza hotel that I have stayed in. The rooms were small but the view of the falls was great. The staff was very attentive and pleasant. It did cost $20 to park but I suspect that would also apply to other hotels in the area. I had dinner at the hotel restaurant on the 9th floor which has a great view of the falls. The restaurant was a little pricey but the food and service was exceptional. I highly recommend this hotel.
July 17, 2013
Rated 3.0 out of 5.0 Hard beds are not conducive to sleep and romance!
Checked into room and it was full of smoke smells. Instead of offering a different room, the hotel sent a housekeeper to spray air freshener.
The air conditioner didn't work in our room and the bed was extremely hard.
We asked to move the next morning and we were put into a room which had a better view but the same hard bed! We were told that the beds were new.
July 15, 2013
Rated 5.0 out of 5.0 by JLSfsss It was really really nice
That night was a great experience and on top of a breathtaking view they offered us a bottle of wine, go figure that our night there was even more enjoyable that we could imagine.
Regarding my cons: too many pillows in the bed :) I find all those pillows a waist.
July 13, 2013
Rated 5.0 out of 5.0 by buddy21 Wonderful stay!
We were welcomed in a friendly and courteous manner. Our room was lovely and very clean. We were able to see the fireworks from our room as well. The only negative is the air conditioning in our room did not work well but this is a very nice hotel in an excellent location.
July 13, 2013
Rated 3.0 out of 5.0 by dmfam72 Overall disappointing for the price
Website presents large room window with close up breathtaking falls views, which was far from the case. Had end room with very small window and if you stood right in front of it and crooked your neck, you could see the falls, which were quite far away, and not at all as pictured on website. Arrived at 3 pm check in after a long drive, only to have to wait over an hour for our room. Didnt clean our room one day of our stay, despite having asked at the desk a few times for it to be done. Overall, it was a disappointing stay.
July 9, 2013
Rated 4.0 out of 5.0 by Roway Always Special
We always appreciate the atmosphere, comfort and staff at Crowne Plaza. Location and accessibility is perfect.
This is our SPECIAL place for celebrating major occasions in our lives.
July 8, 2013
Rated 4.0 out of 5.0 by ARSHAD Value For The Money
Amazing Falls view which made the stay more enjoyable. Staff was helpful and friendly. Choice of room service food was limited.
July 7, 2013
Rated 5.0 out of 5.0 by Marie24 Super clean and super comfortable bed.
We truly enjoyed our stay at Crowne Plaza Niagara. Everyone from the reception desk upon arrival to our departure were well informed and courteous. We were truly treated as special guests. Dinner at their restaurant was superb!
July 7, 2013
Rated 5.0 out of 5.0 by nurse13 Beautiful hotel with a grand view of the falls
Attending a conference at another hotel. Mini vacation for my husband and myself.
The restaurant was perfect with an amazing view.
July 4, 2013
Rated 5.0 out of 5.0 by Taryn2012 Overnight stay
Lobby was beautiful.
Front Desk Agents were friendly, helpful and courteous.
Room was neat/clean...looked just the pictures advertised but the bed was not that comfortable.
June 24, 2013
Rated 5.0 out of 5.0 by ddsheaffer Just Amazing!!
From the moment we walked in to the moment we checked out was amazing. The staff was so very helpful and pleasant!!! The room was beautiful with a spectacular view. Everything was so clean. Pleasant notes from the maid asking us if there was anything she could do to make our stay better. We felt very welcome! We were in walking distance to so many things. Just a very elegant place to stay... Can't wait to go back!
June 22, 2013
Rated 5.0 out of 5.0 by mtt27601 Great place to stay
Had the best view you can get of the falls. Spent our anniversary at the falls, Everything was within walking distance and the WeGo bus stopped right in front of the hotel. The pool was in the neighboring building on the rooftop. Had a great view, but you had to walk to get there. The dinner buffet was so so, not the best I have had. Overall I give it a A, but not a A+
June 21, 2013
Rated 2.0 out of 5.0 by ElizaB Crowne Plaza at the Falls
Close to the falls but the hotel and rooms are very shabby, the bathroom tiny and the walls paper thin - the room was clean and the staff were helpful. The hotel does not appear to have had any money spent on refurbishment for a long time. I would not stay at this hotel again. I probably would not stay at a Crowne Plaza hotel after this experience. I won't believe photos on the Internet either.
June 20, 2013
Rated 2.0 out of 5.0 by beckyzk very small room and bed
we were so disappointed. our view was of a parking garage. We will NEVER be back
June 19, 2013
Rated 4.0 out of 5.0 by MJ711 Comfy & Clean
Enjoyed our weekend stay. The staff was extremely helpful and friendly, the room clean and comfortable and we enjoyed the pool and hot tub as well, although the jets were not very effective.
June 18, 2013
Rated 1.0 out of 5.0 by bossnova3 Don't Stay Old and outdated....
Went on our honeymoon and regretted every minute of our stay. Unfortunately one of the worst hotels and not cost effective at all, might as well pay a little more and stay on any other hotel rather than on the Crowne @ Niagara Falls
June 17, 2013
Rated 3.0 out of 5.0 by YippeeSkippee Overpriced for 3rd floor "falls view" room
Room was nice and clean but small for the cost. No safe in room. No luggage rack in room. Old door had trouble closing properly or opening properly. Ok experience but overpriced for the age of the property. 3rd floor "falls view" room had view mostly of building and street. Mgmt should re-evaluate the pricing on those rooms.
June 17, 2013
Rated 3.0 out of 5.0 by ches No response
I have taken the time twice to tell you what I thought of my stay with your hotel and no one has yet contacted me. Its unfortunate because I liked the hotel and location but now I am wondering why no one has taken the time to respond to my emails (2 of them)!!!
June 15, 2013
Rated 1.0 out of 5.0 by Vicky61 Very small room that smelled
Our room was very small and overlooked the pool and smelled of chlorine. We could hear people in the pool in the early morning. The bathroom was so small you had to close the door before you could sit on the toilet. This was a very nice and fancy hotel but the room we were given wax the worst I have ever stayed in!!! I would NOT recommend this place to anyone.
June 14, 2013
Rated 1.0 out of 5.0 by Bstephano Value vs price not worth it
Very expensive hotel for what you get. We didnt had electricity for 2 hrs Elevators were not working. Send an email to the manager havent heard anything back from him
June 14, 2013
Rated 5.0 out of 5.0 by Johnald Wonderful service and comfortable beds
This was the first time that we stayed in the Crowne Plaza We were surprised at the wonderful view we got from our 11th floor room, which was 2 rooms and both had the good view,they also had a Balcony with the same view! We had booked for 4 nights but enjoyed it so much we stayed for 2 more! We can't say enough for the wonderful Staff as they were so nice and helpful, When we go next time we will be staying at the Crowne Plaza
June 13, 2013
Rated 5.0 out of 5.0 Beautiful view from balcony!
I was a little disappointed at the size of the small bath so only took a shower. The queen size bed was right up to the patio doors leading to the balcony which overlooked the Falls. We had not expected this upgrade to our original booking so we were very pleased indeed. We enjoyed our stay immensely.
There was only Earl Grey tea or coffee in the room which, for me, were both no good as I don't drink either and would have loved some regular tea! The lovely lady on Reception directed me to Starbucks, when I enquired, to buy some regular tea! There was also only one sachet containing sugar and milk when there should have been two, as was the case when I stayed at The Hilton in Toronto (and having paid less than Crowne Plaza). I would still come here again whenever I come to Canada. I also found it a little difficult to find the car park entrance to the hotel and went past it once and had to drive around again and ask directions!
June 11, 2013
Rated 4.0 out of 5.0 Nice older property.
Wonderful views of both sets of falls, nice rooms in an older building. Disappointed by the lack of a free breakfast, first time I've ever come across a non-free breakfast at a crowne plaza.
Would stay at again, just for the view.
June 9, 2013
Rated 4.0 out of 5.0 by Simon901 Comfortable bed and great check in, prime location
We were particular impressed by the check in process. Jeremy at front desk was fanstastic, accommodated us for an extra night on our request. He was also very attentive to our accompanied with kids and treat them to the arcade.
June 8, 2013
Rated 5.0 out of 5.0 by nfwhmrunner One night stay in a gem
Stayed here for one night using a groupon. The guy at check-in was extremely pleasant and we were allowed an early check in at noon which was excellent as I just completed a half marathon and was feeling a little worn out. I adore older hotels with that old world charm and this sure had it. We had a fallsview room which with a good view of falls. This was extra special as we also had an excellent view of the fireworks over the falls at 10pm that night.
Had dinner at the Rainbow room, the views were great from here. Service was good, albeit a little slow. The food didn't wow us but was good enough.
All in all a great stay and if I'm back in the area will definitely stay here again.
June 8, 2013
Rated 5.0 out of 5.0 by mostlygrumpy overall
Everything was faultless ,a good weekend.thank you staff keep up the good work
June 7, 2013
Rated 5.0 out of 5.0 by Roamer77 Great service, excellent view
We enjoyed our stay at the Crown Plaza. When we checked in we were upgraded to a King Superior room with a balcony that overlooked the falls. About 5 minutes after we got settled in the room, there was a knock on the door. When I opened the door there was room service with a complimentary bottle of wine.
Even though the hotel was built in 1929, it has been well maintained and has a great atmosphere.
May 29, 2013