Rated 4.0 out of 5 by 317
Rated 5.0 out of 5.0 by Rob300900 Location Location Location
Great view of falls and staff was very friendly and helpful!!
August 12, 2013
Rated 4.0 out of 5.0 by Holmc13 Comfortable bed pleasant staff
My boyfriend and I stayed here we had a deluxe king falls view room , I was very happy with the cleanliness of the room , the comfortable bed and we ordered room service that was excellent however they forgot to give us utensils to eat with . Lucky my boyfriend and I are not picky . However the view of the falls could have been better than what was advertised . The girls at the front were very pleasurable as well as the staff we ran into on the elevators etc were all very nice and smiled . Another thing we found weird was the fact there was no fridge in our room we would have liked somewhere to keep our drinks cold . Overall was an amazing weekend and a great hotel would defiantly go back!
August 10, 2013
Rated 4.0 out of 5.0 by yacki Amazing stay
My husband and I spend our 2nd anniversary at the Crowne Plaza. We ablolutely loved the experience that the facility and the employees provided us. Prompt and friendly service and a well maintained hotel made our special day a wonderful experience.
August 9, 2013
Rated 3.0 out of 5.0 by BelleBonne Small Room but Historic
I was at this property when it was the Brock Hotel many moons ago, the kids were little and it was way cheaper. I have older kids now, and like a little more luxury and room when traveling. Guess I though I would go for the memories. The room was clean but very small as was the bathroom. Very few outlets for cells and computers, ect. Only one small window on the edge of the bed, hardly room for more then one to view at a time. Will try something else in the area next time. Wishing Crown Plaza the best though.
August 8, 2013
Rated 5.0 out of 5.0 by AdelaideHills We were treated like royalty
Having planned a couple of nights for our first visit to Niagara Falls, we were absolutely delighted by the old world charm, pleasant and attentive staff, very comfortable bed, but we were blown away by the amazing view over both falls.
We created a little viewing area by the widow to sit in the comfortable lounge chairs day and night - also overlooking the Rainbow Bridge and coming and going of the border crossing traffic.
We were spoilt with the Resort offerings of WeGo Bus Tickets, Dinner discounts, Internet and IHG rewards of bottles of wine. In addition to the falls themselves, we loved the gardens and large fish pond immediately in front of the US Falls, as well as the Rose Garden next to the Police HQ further towards the Canadian Falls.
August 5, 2013
Rated 5.0 out of 5.0 by Cherin Great place to stay with kids
I took two 13 yr old boys for a two day adventure package at the Crown Plaza. The water park pkg was a great value with the arcade tickets we also received. With everything being so close and accessible to our room the boys enjoyed some freedom and I felt secure in knowing they were close. This hotel is the best for that. We were also upgraded to a 'falls view' room and that really impressed the kids. The view was breathtaking from our room and it was only a block to walk to the falls Even the 'strip' was so close that we didn't have to waste time getting there-which the boys liked. We were able to pack lots into two days and were exhausted at the end but still happy with everything we had time to do. We left somethings undone so we can go back at the end of the month. The value was great and would highly recommend this for family value. Sharon VN
August 5, 2013
Rated 5.0 out of 5.0 by jsw127 Great View
Great view with balcony and the stall were excellent.
August 4, 2013
Rated 5.0 out of 5.0 by RK1955 Wonderful Stay
From the time we arrived to the time we left, our stay was marvelous, well beyond our expectations. We arrived before our check in time, and the very kind and friendly staff immediately found us accommodations, and not just any accommodations, but a beautiful, quaint room with a breathtakingly stunning view (I couldn't decide on an adjective, so I'm using two, even if one is technically an adverb)! The staff also offered excellent advice about the area, and always with a smile. Sometimes when a hotel bills itself as a historic property, it just means the building is old, but in this case it indicates the care that has been taken with design and maintenance. I also liked the location of the hotel. It makes sense that one of the earlier hotels would be situated in a prime falls viewing spot. It was also very near many of the family attractions. We vote a hearty 'yes' on the Crown Plaza Fallsview!
August 2, 2013
Rated 5.0 out of 5.0 by pamelita enjoyed our stay
this hotel is so convenient to the falls, grafton street and the border bridge. the beds are wonderful. we enjoyed our short stay and will come back.
August 1, 2013
Rated 5.0 out of 5.0 by mrcgjc18 Great place!
We recently stayed for our 10 year anniversary. Beautiful accommodations and friendly staff! Will stay again.
July 31, 2013
Rated 5.0 out of 5.0 by Me68 30 yr. celebration at Crown Plaza, Niagara Ontario
The hotel was exactly as depicted in the beautiful photos on the website. The staff was marvelous, from the young woman who checked us in with a warm bright smile and friendly demeanor, those serving our food, to those cleaning and maintaining our room. We entered our room to find a lovely bottle of wine and two champagne glasses on a tray with a welcome card, in honor of our 30 year marriage. The room was lovely, bed was very comfortable, and hotel's location was excellent, [being connected to main attraction & entertainments, and many cafe's]. The beautiful falls were visible -smack in your face-through the center windows of the dining area. The food was delicious!. We received a package containing several free samples for refreshments, free bus tours, & souvenir discounts. We plan to return.
July 29, 2013
Rated 5.0 out of 5.0 by Luciano Great view of the Falls
Really enjoy our stay. Easy check in and out. A great varietys of places to go a walk distance from the Hotel. The restaurant upstairs is also a great place to have a nice fancy dinner. I would go back to the Crowne Plaza again
July 29, 2013
Rated 4.0 out of 5.0 by Joerg33 Great Location
In the middle of Niagara Falls with a great view to the horseshoe falls.
July 28, 2013
Rated 4.0 out of 5.0 by altash Lack of full information upon Check-in
All was handled very well except that an important information was omitted while check-in. The room rate included the WeGo transport pass but we were not informed and ended up buying one. Otherwise, its a great location and a brilliant hotel with very courteous staff.
July 26, 2013
Rated 5.0 out of 5.0 by irysik Nice view and perfect bed
We wish we could stay for more than 1 night at the Crown Plaza.
The room was clean and cozy, the view on the falls was fantastic.
July 25, 2013
Rated 4.0 out of 5.0 by JIB45 Needs remodeling
I am a platinum elite member, having stayed all over the IHG properties in North America. This one was disappointing.
I did enjoy the upgrade to a suite with a beautiful view. Of course that came automatically because of my elite status.
The staff was poorly trained and ill informed. Every time I asked a question at the desk, I was told that the person didn't know or I was given the WRONG INFORMATION. At this highly visited tourist location, I would expect better informed staff.
This grand old hotel is in need of serious remodeling. The elevators are very old and jerk passengers around. Replace them. Elevators and hallways are NOT air conditioned. Odors in hallways most of the time.
Other IHG properties offer FREE parking, FREE internet and breakfast is included. Not here. All I wanted was internet, but I was forced to buy the MANDATORY resort fee, pay for parking and breakfast. Not sure if this is a corporate wide IHG policy or local owner policy, but the nicer the hotel, the more customers are charged for amenities that are free at the mid level properties of IHG.
In the future, I plan to avoid Crowne Plaza and stick to Holiday Inn, Holiday Inn Express and Staybridge Suites.
July 25, 2013
Rated 4.0 out of 5.0 by Sandy08 Clean room
We had a good experience at this hotel. The room was clean and comfortable, however, the bathroom was cramped and my room in New York City was larger and less expensive then this one. We booked two connecting rooms and both were the same. During the day, one of the rooms was cleaned very early but the second one was not cleaned until much, much later. Overall though, this was nice place.
July 24, 2013
Rated 5.0 out of 5.0 by Christine58 Fantastic View
We travelled with friends and were very pleasantly surprised at an upgrade to the higher floors with a magnificent view of both the American Falls and Canadian Falls. Full length windows provided a wonderful view of this mesmerizing sight! Breakfast in the Rainbow Room was breathtaking! If only the walls could speak of stories long ago. I loved reading about the Hotel's history. Staff were very friendly and only too happy and willing to assist with any request.
July 24, 2013
Rated 3.0 out of 5.0 by CJDAD Not all I was expecting
Clean, Nice, Great View. Not the amenities at this point I am accustomed to. Front Desk Manager was very accommodating after front desk staff not so accommodating. Just not the level of service I am used to.
Rainbow room is worth every penny -- great food - great service..
July 22, 2013
Rated 5.0 out of 5.0 by 123Andy Wonderful experience
A perfectly located hotel on the Canadian side of the Niagara Falls just behind the Rainbow Bridge. We had a very nice room in the 12th. Floor with an amazing view of the American Falls and the a bit behind the Horseshoe Falls. We were also at the Restaurant (for breakfast) which was a very nice experience. The restaurant is in the 10 th. floor with the same great view like in our room. Parking for 24 h was 20 Dollar but this is a fair price compared with the other parking garages in Niagara.
July 21, 2013
Rated 4.0 out of 5.0 by Spacecase Great stay
We had a great weekend, had a view of the falls from our room and the roof top next door. Too much to do in the short time we spent there. Wish we had more time there.
July 20, 2013
Rated 3.0 out of 5.0 by John072013 Missing Ventilation
No Ventilation in Washroom. It creates a lot of vapor in the room during shower period.
July 19, 2013
Rated 4.0 out of 5.0 by KK29 Free Upgrade
My boyfriend and I were given a Groupon that included a night stay in a Fallsview room with a King size bed. We wanted to extend our stay, so we booked another "lesser" room in the hotel for the second night. Upon arrival we were told that we would be staying in the same King/Fallsview room for both night, at no additional charge. What a great surprise!
July 18, 2013
Rated 1.0 out of 5.0 by jabu bummer
booked and upgraded to executive level and paid the price for it as well! Room located on the 12th floor; after getting to 9 take an additional old elevator to 12th. Arrive in a dark room, no general light switch, searching for light by means of the torch light on our mobile phone. Arrive in a tiny room and bath room. A small cupboard to store our clothes. No fridge in the room, no vending or ice machines on this floor, no bottle of wine as we were promised at check-in, just 2 tiny bottles of water, dirty curtains and windows, cob webs in the room, night lamp on one side of the bed only, working desk consists of a small round table, half taken by the coffee machine, no free sockets to plug in a computer. For the price paid there is definetely better accomodation around in this area.
July 18, 2013
Rated 1.0 out of 5.0 by jim80 Ou stay at the Crown Plaza
Our family gives your establishment the HIGHEST score in all categories, from hospitality, comfort of suites, .food, services of the wonderful staff (front desk, chamber maids, bell hops, parking garage attendants, dining room waiters and waitresses). Everyone with whom we came in contact made us all feel quite welcome. A great time was had by the entire family!!!
July 17, 2013
Rated 1.0 out of 5.0 by Eduardo2013 Noisy bathroom
The room was small.
Bathroom noisy. All kind of sound when our neighbors used the toilet or take shower.
You must to do something about it.
The rest IHG hotels I stayed were very good.
Really disapointed with this hotel.
July 17, 2013
Rated 5.0 out of 5.0 by Karl58 Great view, attentive staff, great in house restaurant
Stayed in the hotel for one night as I was traveling through on business. It is the best Crowne Plaza hotel that I have stayed in. The rooms were small but the view of the falls was great. The staff was very attentive and pleasant. It did cost $20 to park but I suspect that would also apply to other hotels in the area. I had dinner at the hotel restaurant on the 9th floor which has a great view of the falls. The restaurant was a little pricey but the food and service was exceptional. I highly recommend this hotel.
July 17, 2013
Rated 3.0 out of 5.0 Hard beds are not conducive to sleep and romance!
Checked into room and it was full of smoke smells. Instead of offering a different room, the hotel sent a housekeeper to spray air freshener.
The air conditioner didn't work in our room and the bed was extremely hard.
We asked to move the next morning and we were put into a room which had a better view but the same hard bed! We were told that the beds were new.
July 15, 2013
Rated 5.0 out of 5.0 by JLSfsss It was really really nice
That night was a great experience and on top of a breathtaking view they offered us a bottle of wine, go figure that our night there was even more enjoyable that we could imagine.
Regarding my cons: too many pillows in the bed :) I find all those pillows a waist.
July 13, 2013
Rated 5.0 out of 5.0 by buddy21 Wonderful stay!
We were welcomed in a friendly and courteous manner. Our room was lovely and very clean. We were able to see the fireworks from our room as well. The only negative is the air conditioning in our room did not work well but this is a very nice hotel in an excellent location.
July 13, 2013