Rated 3.9 out of 5 by 61
Rated 3.0 out of 5.0 by Sharbi Good Customer relation service
the customer relation manager was very helpful , and showed the drive and real willingness to assist .
The welcome was personalized and this gives the individual value as member .
July 12, 2014
Rated 5.0 out of 5.0 by Mr.Q 多次入住，舒适的体验
July 6, 2014
Rated 5.0 out of 5.0 by dtsh My stay at Holiday Inn-Amman
Arrived late to the hotel.Greeted by the staff.Helped with my luggage.Very friendly staff behind the desk. Within minutes I was in my room.
Room service was excellent.The room itself was clean and comfortable. The air-conditioning unit worked perfectly well throughout my stay.I slept very well.
bathroom was cleaned thoroughly every day and was given any additional towels whenever I needed them.
July 4, 2014
Rated 5.0 out of 5.0 by Ahmed 35 Great Service
One of the best hotels in Amman , Very comfortable Room , Excellent service from guest relations and front desk teams
June 26, 2014
Rated 5.0 out of 5.0 by Bootsie IE Holiday Inn, Amman, Jordan.
Nice comfortable hotel to stay in for business trips to Amman.
Fully recommend it.
June 25, 2014
Rated 1.0 out of 5.0 Never again
This was a terrible stay in this holiday inn amman. The lobby had dirty worn out furniture the glass panes over looking the city on the 11th floor were so dirty we couldn't see out. Our mini bar in our room was not working so nothing was cold. When I complained I was told that it was only a cabinet not a fridge huh? It was plugged in and the light was on. We were told our 110 ++ jd rate included breakfast but after we ate they told us it wasn't included they made us pay 14 jd per person for an awful cold breakfast wher for that kinda of money in Amman I would have taken 4 people to a much better resturaunt. When I asked for a manager this young lady came out who didn't act like a manager and all she could say is sorry but there's nothing we can do for you. I expected her to say sorry and to keep you happy we will pick up your breakfast but she didn't. I'm not cheap and I spend money on my vacations. They can ask their employees I tipped them all and I even left money to the person that cleans the room. But good business since they should offered to do something. 5 years ago I stayed in the same place it was much better then much cleaner and much better service. Something changed its run down. I even told the clerk to clean his counter there was white flaky construction material on there right Infront of guests coming up to front counter. We will never go back again.
June 24, 2014
Rated 2.0 out of 5.0 by SAboutaleb Bad Experience
The rooms quality become bad over the time, a lot of maintenance needed for electricity, bad internet Wi-Fi coverage and connectivity, lazy maintenance staff, good housekeeping staff, friendly reception & IHG representative.
conclusion the room rate is not matching the quality, you need to back to what you used to be two years ago.
June 24, 2014
Rated 5.0 out of 5.0 by alattaya world cup matches
I am one of the consultant in Arab Board and we used to come every year in your hotel .Every thing was ok,except disappointed with missing the world cup matches in the hotel.We were ready to pay and watch the matches.It is not good to go outside to watch the matches, it looks uncomfortable.
June 24, 2014