Rated 4.1 out of 5 by 188
Rated 1.0 out of 5.0 by Jamalalamer Very disapointed
I am writing to reflect the most hotel experience I ever had with IHG group.
Room was not clean, service is too slow (sometimes it takes more than an hour to deliver a bottle of water knowing that hotel was almost 20% occupied!!!)
Quality of food is bad.
Taxies or cars from hotels are not available. There are taxies outside which are not under the hotel's responsibility whom are trying to triple the fees or even more and did not accept to use the counters.
I expressed my dissatisfaction with the receptionist during checking out and she did not care at all!!
This is really reflecting a bad image of the good hospitality in Jordan.
I don't think that I will ever visit this hotel ever and definitely not recommending it to anyone.
February 2, 2016
Rated 3.0 out of 5.0 by Hanif Recognised
The recent management changes on top are affecting the service quality.
January 25, 2016
Rated 5.0 out of 5.0 by Szatyi Great service and excellent staff performance
I value the high level of professionalism and care the Front Office , the VIP Guest service staff rendered to me. Special tribite and thanks to Ms Luma at VIP Guest Servise for her spacial care.
January 20, 2016
Rated 5.0 out of 5.0 Excellent reception
A wonderful place excellent reception strategic location
Only the quality of the breakfast is possible to be more diversity, such as Holiday Inn in Istanbul
January 18, 2016
Rated 4.0 out of 5.0 by YSMS Good Facility
It was a good time spent at Holiday Inn Amman, good hospitality and comfort place
January 12, 2016
Rated 5.0 out of 5.0 by Bahman59 staff friendliness
The front desk and bellman team very friendly staff, the restaurant staff very clean and friendly. The breakfast selections of foods and chooses was very good and healthy, from fresh fruits, cold and hot dishes for vegetarian person like myself
January 1, 2016
Rated 4.0 out of 5.0 by Aybak Better than average
They immediately recognized my IHG status and upgraded my reservation to a suite.
January 1, 2016
Rated 3.0 out of 5.0 by cKannan NOT A 5 STAR HOTEL AS ADVERTISED
The Hotel can at best be arted 2.5 or 3 star.
The carpets are dirty and smelly. Showers with broken items in the bath. The space is narrow.
They charged for three beds but the additional bed was folding type that made the room cramped with no space for sitting.
Overall they must change the star.
December 29, 2015