Rated 4.1 out of 5 by 151
Rated 5.0 out of 5.0 by aserag Great Facility
Great people there especially Luma, She is really very nice and most of the Front desk staff and House keeping team really kept rooms very nice. I beleive this is the best hotel for me in Amman.
August 24, 2015
Rated 4.0 out of 5.0 by Hanif A very personal care
This stay gave me special personalized attention from most of the staff members. I highly appreciate senior management especially GM taking care of every thing during my stay.
August 16, 2015
Rated 5.0 out of 5.0 by The_Wanderer Great overall, service leaves something to be desired..
Great value for money - however, ran into some annoyances which took some time to resolve. Escalation management was fine.
Front office manager was pleasant, and Guest Relations Supervisor was extremely professional. They just might be the reason I return to this property if the hiccups are resolved.
Looking forward to the property renovation!
August 13, 2015
Rated 1.0 out of 5.0 by na80 Friendly staff but badly maintained property
Everyone at the hotel was very friendly and helpful. Services were quick and efficient, namely in room dining ,laundry and valet.
However, the room was old and the furniture was not comfortable. The AC would always stop working sometime in the middle of the night between 3 and 5 a.m. The pool was dirty and not up to the usual IHG standards.
August 3, 2015
Rated 4.0 out of 5.0 by ABO ELMEEZ OVER ALL EXPERIENCE
THE HOTEL REQUIRE SOME FRESHENING, AND UPGRADE TO THE FURNITURE AT THE LOUNGE.
COFFEE SHOP AREA WITH HIGH CEILING SPACE REQUIRE SOME NOISE LEVEL REDUCING ( P[POSSIBLY BY BANNERS.
RECEPTION AREA NEED SOME MORE IDENTIFICATION AND DECORATION.
MORE CHAIRS FOR THE GUESTS ( SEATING AREA WERE ALWAYS TAKEN BY THE WEDDING HALL VISITORS
A SPECIAL AREA FOR THE VISITORS OF WEDDING HALL TO BE CREATED.
MORE TRAINING FOR THE FOOD SERVICE STAFF IS NEEDED.
July 27, 2015
Rated 5.0 out of 5.0 by IHG-LOVER Fast Service and Comfortable Stay
The Service was so fast and Appreciate the front desk help provided to me while booking....
Response from All Hotel staff was excellent.....
Bed was comfortable....
Room was so clean.....
Calm room and place without noise ....
July 16, 2015
Rated 5.0 out of 5.0 by Abbey 1 Excellent experience
I didn't know what to expect when I booked the Holiday Inn in Amman. It sounded good and central reservation were very helpful in booking the correct rooms for myself
July 11, 2015
Rated 4.0 out of 5.0 by saggitariun18 Great Stay!!
The Holiday Inn, Amman was great. I stay a lot at the Holiday Inn in the UK and decided to stay with them on my holiday and it was a great decision.
The front desk staff, the concierge and everyone else was very helpful and made sure our requests have been met.
My only complaint would be the lack of hot water in the mornings. Had to call the reception thrice, before they sent someone to fix it. Only, for the issue to occur again the next day.
Apart from that one small glitch, the stay was perfect and so were the staff and the hotel!
June 26, 2015