Rated 1.0 out of 5.0 by pollosworld Not Good at ALL.
First of all this hotel was being renovated when I checked in, they should it post something on the web site or gave us a courtesy call to let us know if we even wanted to stay there under those conditions. There are 2 buildings that are not connected to the main building and the path to those buildings was being blocked by construction equipment. When I woke up the next day my vehicle was covered with white dust from the construction, I informed one of the workers on the desk and you would think that they would give you an apology for getting your car dirty.
This Hotel has so many hidden fees, they charge you for a resort fee but this place is old and does not look like a resort at all, you would imagine that they would make you feel like you are close to Disneyland by decorating their hotel and rooms. They also charge for parking fee per day, I don't know why because the parking lot is unkept and they get your vehicle dirty.
The staff is very unprofessional and don't really know anything about
the area. I would not recommend this hotel to anybody, the theme park entrance is about 20 min. away if you walk and not a block away like they say on their web site.
I'm very dissatisfied with this Holiday Inn location.
April 11, 2013
Rated 1.0 out of 5.0 by SleeplessinAnaheim Astoundingly Bad
We booked a two room suite. The room was decent sized, clean, and what I would expect for this price point so close to DLand. However, what I did not expect was to crawl into bed after a very long day only to discover that they had replaced what any traveller would recognize as bed pillows with what I must assume were recycled seat cushions from an old Pan Am DC-10. These throw pillows were way too small, and that was compounded by the fact that they were way too hard. No one could sleep all night, and in fact we didn't even return to DLand as planned the next day because we were so exhausted. We just went home. Stay as far away from this place as possible, if you want to sleep.
April 9, 2013
Rated 1.0 out of 5.0 by Budweiser Worst Hotel Experience Ever
I have stayed at this hotel two times before and many other Holiday Inn Express hotels. This was by far the worst hotel experience ever. Our room smelled from the entrance, but because of our arrival time and so called over booking, it was all they could give us. First it was not what I reserved, paid for or expected. Second the room smelled bad when we walked in. Third, when my daughter took a bath - the bath drained into the sink that was in the main room not the bathroom and filled with water that smelled like feces. I complained to the front desk and he assured me that the plumbing problem would be corrected in the morning. When we returned the next night, we assumed that the drain has been cleared and my daughter took another bath. This time when she unplugged the drain in the bath tub, dark brown water filled the sink and the smell was so bad, we had to open the door and windows. I even put coffee in the water to kill the smell. I went to the front desk and the man at the front apologized and said he wanted to give us meal coupons and told us to stop by the next morning on our way to Disneyland and there would be coupons waiting for us. When we came back to the room reluctantly the next night, the plumbing problem had been corrected, but what i forgot to say above was that when we left the hotel in the morning the gentleman who offered the coupons was not there and the people at the front were rude when I asked for them.
I called when I returned home and left a voice mail message in the managers line and she has not called me back. If she does not call me soon, I promise I will never stay at another Holiday Inn Express and I will tell everyone I know to do the same.
April 6, 2013
Rated 5.0 out of 5.0 by Teekee Nice place to stay even if you are not going to Disneyland
We only went to Disneyland for a day, but we made this hotel our home in California for 7 days. Nice location where you get the convenience of being close to where the action is happening, but not in the middle of the busyness as it is a block away from Disney. The staff and the service were exceptional. Our room was very very clean. The first thing I do when I check into a hotel is to check the bathroom. Our bathroom in this property was spotless! I highly recommend this hotel.
April 5, 2013
Rated 4.0 out of 5.0 by MeganOne Disneyland Trip
I am recommenting this hotel to anyone who is going to visit Disneyland. If you are in good shape you can walk to there.
This hotel is on a quiet street so you do not get a lot of traffic noise.
The room we had was clean and the staff was very receptive to all requests.
April 5, 2013
Rated 4.0 out of 5.0 by elisha78 Great Disneyland Location and Clean property
Great location for a Disneyland vacation. Currently remodeling a portion of the hotel, didn't bother us though! Breakfast buffet was well stocked. The staff went out of their way to accomodate us. Only complaint, the sleep timer on the TV didn't work.
April 5, 2013
Rated 4.0 out of 5.0 by AshFamily Excellent Staff!
The front desk staff was amazing when we had any requests or needed help.
I will say our busy time was truly enhanced by the cleaning service Maria S. provided to our room. Friendly, didn't miss a beat. We were kept very comfortable - which isn't always easy when your travelling as a family with two kids under 5!
We mainly opted for the shuttle to the DisneyLand entrance but a couple times we walked to Downtown Disney - which is less than a 15 min walk from the hotel.
Thank You!!! We will be back.
April 4, 2013
Rated 3.0 out of 5.0 Nice hotel, not so good service
Let me preface this review with the information that we stayed at this hotel during Spring Break, but I would think that a Disneyland hotel would be used to and prepared for this time.
The hotel was clean and our rooms were nice. It is a bit of a walk to Disneyland (not one block), but not bad if you are walkers. We rented a two-bedroom suite for four adults and an infant. At check-in, we were given two water bottles as Platinum Priority Club members and also were told that we were designated the “Priority Club Member of the Day”, which entitled us to one free entrée in their restaurant.
From there, our visit went downhill due to customer service and hotel maintenance issues. We had requested a crib in advance and at check-in, but there was none in the room. It was brought after we asked a third time. We went to the hotel restaurant where we tried to order two House Specials and happy hour beers and were told that they were out of all of them. We did get the free meal though.
Other issues included a TV that did not work in one of the bedrooms, an overhead showerhead did not work (luckily, the handheld did) and the only ice machine in our building was not functioning. We reported these problems but they were not corrected during our 4-day stay, nor were we given any indication that they had checked on them.
We stay at Holiday Inns during most of our travels, because we always feel like they are clean and safe, even outside the US. This was the first time that we did not feel like we were treated like valued customers.
April 4, 2013
Rated 5.0 out of 5.0 by corona32 FROM MR. CORONA
IM REALLY HAPPY THAT I STAY THERE ITS A GREAT PLACE TO STAY REALLY CLOSE TO DISNEY LAND AND THE PEOPLE AT THE FRONT DESK WERE REALLY KIND AND REALLY NICE ESPECIALY MR. JAVIER HE WAS REALLY NICE I'LL BE BACK ON MY NEXT VACACION. THANK YOU ALL AT HOLIDAY INN IN ANAHEIM CA.
April 4, 2013
Rated 5.0 out of 5.0 by Flower25 Excellent location
I' m looking for hotel near the Disney's Parks. It was perfect!
The beds are very comfortables.
The restaurant was delicious, a little slowly the service in it.
April 3, 2013
Rated 5.0 out of 5.0 by Joe001 Great Service
I would recommend this hotel to anyone coming to Disneyland.
March 31, 2013
Rated 4.0 out of 5.0 by JPAE Great, Clean Hotel, Not 1 Block from Disneyland
Overall, we enjoyed our stay at the hotel, but we had definite pros and cons. Pros: hotel was clean, comfortable, quiet, and well-maintained. Appears to have been recently renovated. On the one hand, we liked the location, because it was not on the main strip. That being said (see con), it is not accurate to state that the hotel is one block from Disney. Cons: location. This hotel is NOT one block from Disneyland. The hotel is one very LONG block to Magic Way. When you turn left on Magic Way, you then walk a full block, and turn right, walk another full block, and then you are at the entrance to Downtown Disney, not the park. It is 1.1 miles from the hotel entrance to the entrance of Disney. Once in Downtown Disney, you can take the monorail to Disney, but it doesn't help if you want to go to California Adventure. We are walkers, and did not mind the walk there, but it was very long on the way back, particularly if you have young children, but too old to be in a stroller.
We had mixed interactions with hotel staff. Our check-in was great. We purchased a package with discounted disney tickets. When we went to buy the tickets from the hotel, we learned that (1# it always offered discount tickets -- at least to some level, yet we had paid extra for the package; and #2# it was sold out of the tickets, and we were told to buy the tickets at the park #and wait in line for 20 minutes). Upon our return to the hotel, I learned that we could have bought them at a kiosk right at the front desk, which would have saved us time. In addition, the front desk person was reluctant at first to issue us a credit since we had to pay full price at the park, but we ultimately got that resolved.
The cleaning service did not automatically replenish our bath supplies, which was sort of annoying.
March 31, 2013
Rated 5.0 out of 5.0 by 6ofus Made our Family Vacation!
We have just returned from our Disney land Vacation and have Holiday Inn Anaheim to thank for making it wonderful. The hotel was walking distance to Downtown Disney which made it convenient for us. All the staff were friendly and helpful. It had a great family ambiance, my children especially loved having the TV in the dining booth. The price was extremely affordable and well worth every penny. I would, and have already recommended this hotel to my friends. We are a large family of 6 and it accommodated all our needs. After a long day of fun at the theme parks it was nice to go and rest at the hotel. Thank you Holiday Inn!
March 27, 2013
Rated 3.0 out of 5.0 by familyholiday A pleasent Holiday Inn, proximal to Disneyland
The location and room size was why this hotel was chosen, we (2 adults 4 children) travelled to disneyland as part of a 'wish' made by our daughter undergoing treatment for a serious illness.
Contact was made with the General Manager two weeks prior to stay to ensure cleanliness, and ease of access for our daughter during the hotels current renovation, and an informative response was recieved.
We were housed in a 1 bedroom with 2 queen beds + lounge with foldout sofa, and kitchenette. The room was spacious and clean with a fridge, the foldout sofa very uncomfortable, as were the pillows. Access was via external staircase only #no lift#, directly opposite the construction work. this was unexpected and dissapointing considering our prior communications withe the GM.
Room was well cleaned daily, restaurant and bar were enjoyable with good service, and the convienience store well stocked. Swimming pool was nice and heated.
Priority Platinum benefit was two bottles of water on check in and a 2pm check out
March 26, 2013
Rated 2.0 out of 5.0 by GetsomePillows Get some pillows!!
When you stay in a hotel you expect to get a good night's sleep and that means a comfortable bed and pillows. But this hotel when we stayed two nights in March, 2013, provided only 4 small rock hard almost square cushions on the bed instead of proper pillows! I called down and was told they were "working on it".
Early in the a.m. construction crews began working and we had two men staring into our room from a lift of sorts while operating noisy tools on the outside wall.
Don't be deceived by the hotel name - you're not going to walk to and from the Disneyland gate - it's a long way! There are occasional shuttles at $5 per person but a taxi or limo is faster and only $10 each way. A limo driver tends to hang out in the driveway during Disney hours, I recommend his service. (Driving your own car is not an economical option because Disney will charge you a hefty parking fee and you'll still most likely have to walk a long way to the gates.)
We missed the free breakfast, chocolate chip cookies, hot water etc. etc. that come with Holiday Inn EXPRESS, but we knew we wouldn't be getting that when we booked this hotel.
My brother and wife in another room were unable to shower in the a.m. there was only a trickle of water. And the shower on off lever in my room was stripped. We told staff about it and both problems were fixed when we returned to the hotel.
We'll not likely stay there again, there are hotels MUCH closer to the Disneyland gates, just a three minute walk or so - we were deceived by the hotel name and are Priority Club members so opted for that chain without checking around as much as we should have.
And yes, we were charged $10 per day for parking our car...
But true, the staff were friendly and we got a bottle of water at check in.
March 26, 2013
Rated 4.0 out of 5.0 by 4ofus Parking fees!!
Great place to stay, but if you are spending more than one night it is not worth it. There are so many hotels that do not charge a $10 PER DAY fee. The fee does not include tax either!! I spent an ADDITIONAL $36.00 just on parking. This is almost half the cost of an additional night's stay. It is too bead because it really is a nice stay overall.
March 21, 2013
Rated 5.0 out of 5.0 by Cindy74 Great Hotel
We were just there last week and really enjoyed our stay. It was quiet, clean and excellent location.
March 20, 2013
Rated 5.0 out of 5.0 by LilTurkeysMama Great Hotel!!
We stayed at this Holiday Inn during our recent visit to Disneyland. We really enjoyed our stay! The staff are friendly and helpful. Our room and the overall hotel is very clean. And the location is ideal if your visiting Disneyland. I don't know if you would want to walk to Disneyland since it is a bit of a distance however it is walkable to Downtown Disney. The ART shuttle picks/drops off right at the Lobby entrance which is perfect =) $5 for adults and $2 for children for a day pass. We did order from the restaurant and it was delicious!! Big portions and yummy =) We have a 1 year old so we needed to request a fridge and microwave for our room and they delivered, which really helped. Great hotel at a great price!! There is currently construction going on but it didn't bother us. The only complaint was the pillows. But other than that we look forward to staying here during our future Disneyland visits =)
March 19, 2013
Rated 5.0 out of 5.0 by magistercookus WOW
This was the first time we've stayed off property to go to Disneyland.
We are used to the Grand Californian, and the D-land Hotel. The experience began when I called the hotel to request a refrigerator in the room. Javier could not have been kinder, or more accommodating. He set our vacation off to the right start!
we checked in, and found our room to be spacious, clean, and comfortable. The staff made all of the difference. They were all so courteous, kind, and made sure our vacation was perfect.
the 10 dollar parking fee...I cant believe people are upset about this...They tell you verbally, There are 2 signs in the lobby, and you sign a parking agreement upon check in!
10 dollars a day for parking is SOOOOOO CHEAP! embrace it.
the construction...Even the construction workers were courteous and accommodating. They would ensure that there was nothing in the walkways, and always had a smile and a "good morning"
the distance...1 block to the parking tram...its free
The Manager Tom should be proud of his staff!
March 14, 2013
Rated 5.0 out of 5.0 by Evertech1 Great Staff
When I checked in there was a minor problem with the booking of the room from Priority Club. The young man at the counter took his time and made it right, even though he had another customer who had some 'issues'. I felt like I was treated very well and respected and appreciated for my business. Well Done!
March 11, 2013
Rated 5.0 out of 5.0 by kimergy Great room for the money
We had 6 people in our party so we had to get a suite or 2 rooms. The money we spent on the queen suite at Holiday Inn was worth every penny. It was a big comfortable room and not much more than a regular room. Will be back again for sure.
March 8, 2013
Rated 5.0 out of 5.0 by DD1113 Great staff and a comfortable room
We stayed in the newly renovated building and our room was excellent. The beds are comfortable and the pillow choices are great. There was lots of space to spread out. The staff is friendly and caring. Everything was just great. Will stay here again.
March 7, 2013
Rated 4.0 out of 5.0 by Wendy76 Would stay here again!
We chose this hotel for a few reasons - we were first time travelers to Disneyland and wanted to be close to the park, we have three kids between the ages of 4 and 18 and only wanted one room. Our teenager got the pull out couch and his own TV and the kitchen area - fridge, microwave, sink and cabinets -let us have breakfasts in our room and prepare lunches and snacks to save on money. We used the shuttle service to the park and walked to Downotwn Disney on our last night - would be too much of a walk everyday with the little kids and all the walking involved at the park! The staff was very friendly and helpful and the gift shop was decent priced with a good variety of items. We only ate once at the restaurant and the buffet was not our favourite. The pool and hot tub were nice as well -although we were so busy we only went once. The only downside is no restaurants in the immediate area like on the other side of the park. If we go back toDisney we would stay here again!!
March 6, 2013
Rated 5.0 out of 5.0 by K422 Excellent value and comfort
Holiday Inn offered us excellent service at very little cost considering the area. We had a great time, and the staff was friendly and helpful. We have recommended this hotel to our friends visiting the area. It has the added benefit of being within easy walking from Disneyland and California Adventures, however shuttle service is available as well.
March 3, 2013
Rated 5.0 out of 5.0 by Fun4uS As Always...
...time and money well spent. We have and will always spend out time at this location for the value, service, food, and ambience meet all expectations. Since the upgrade of the restaurant we purchase the nights with breakfast included. Doing this saves us big time for we end up eating only once at Disneyland. Complimentary made to order breakfast, large portions, and tasty food is what is purchased for a minimal up charge to the room. Linens are always fresh and pillows fluffed upon our return from a long day at Disneyland. Thank you IHG for the new standards.
February 28, 2013
Rated 3.0 out of 5.0 by LisaHSGL Priority Club stay was a cast off
I have stayed at this property at least 3 other times. This was my first reward night. I was treated as a second class citizen; not given the room type I had asked for and when I asked about the parking fee which I did not have to sign for in past visits, the desk clerk was dismissive and curt.
There were three of us in our room. We asked for two queen beds. I had called ahead to say we would be coming in later than expected due to traffic. When we arrived it was 11:00, we were tired and were given our keys without confirming what type of room we would find. Usually I have been told "this is a 2 Queen Bed Non-Smoking" or something like that. When we got up to the 6th floor we found we had a handicap room with one Queen bed, a suite of sorts, with a pull out sofa. We have an 6'1" 18 year old son and a pull out is not big enough for him to sleep on comfortably. In addition, the blankets were non-existent for the pull out, just sheets and a cotton coverlet.
This property is being remodeled; likely due to a new hotel being built next door. This experience felt as if we were an afterthought and an annoyance.
February 23, 2013
Rated 3.0 out of 5.0 by Dineyophile It was pretty good
It says recommend this property and I wish there was a maybe. Some was good - comfortable bed, good sized room, everyone quieted down at a decent time. It also is convenient to Disneyland. All you have to do is walk down the street, around the back of Disney's parking garage, turn as if you are going to Downtown Disney and go over to the parking lot shuttle pick up and take the shuttle to the entrances to the parks. Very convenient coming and going. It was also clean, though old, and they are doing some remodeling. Some wasn't so good. The breakfast is NOT included and is a bit pricey for the buffet. Rather expensive. The coffee was burnt and bad. It was clean, but we got the room right next to the housekeeping supply room, so at 7, we got a lot of noise. The pool is small. There was not a microwave or refridgerator in the room. No bugs, though, which was a problem at some Maingate hotels.
February 22, 2013
Rated 5.0 out of 5.0 by IansNonnie Can't beat the location!
Our stay was Feb 13 -17. Your staff is top-notch. They were very knowledgable, helpful, and kind. Our room was clean, cofortable, and roomy. I was pleasantly surprised that we could not hear hardly a thing from the hallway. It has always been my experience that I could hear doors shutting, kids running, people talking etc. Not here... it was quiet! We ate at the restaurant twice. Nothing special, but good. The kids eat free was helpful. The tram is a short 10 min walk. We walked at night in the dark and did not feel threatened at all. It's a great area! The only cons I could think of were the parking fee- unnecessary. And the fact that your Priority Club recognition is a bottle of water- whoopee. Thank you for a pleasant stay- we will be back!
February 21, 2013
Rated 4.0 out of 5.0 by joe1009 My stay
( I sent this via e-mail to the hotel Manager also)
I just wanted to let you know about my stay last week. ( Feb 11-15,2013)
As a returning guest, this time around , I was unpleased with one of the rooms, that I was checked into. #3209. I understand that you are having re-facing /construction outside, but I was shocked to be checked in a room that was under construction outside. As a Gold member of the holiday Inn family and a repeat guess, at least 5 times,…
I return every year to your property at the same time each year and sometimes twice a year.
I pick your property because I do enjoy staying there and ALL OF YOUR STAFF is WONDERFUL. Hands down it is a great place to stay while I am in Anaheim.
I just wanted this issue brought to your attention.
Thank you very much for taking time to read this.
February 20, 2013
Rated 5.0 out of 5.0 by ONED62 Thank You
I really appreciate the room upgrade to a suite! My husband was able to join us for the night, since we had an extra bed/room.
The only problem we had was not knowing how to work the shower. We were forced to use the handheld attachment only. Besides that, everything was great! Whenever I save up enough money to visit Disneyland again, I will stay at this Holiday Inn.
February 17, 2013