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Rated 4.1 out of 5 by 504 reviewers.
Rated 5.0 out of 5.0 by I wish I stayed longer Pirate themed room was great. I wanted to stay here for at least a week, but that was not in our plans. The only bad part of the stay was the water park portion was closed. Everything else was excellent. I guess the elevator could use some work, but other than that, everything was excellent. I have not had a stay this great for some time. Having stayed at other IHG properties in Orange County, I can easily say the customer service here blows the others out of the water. Robert at the front desk was very helpful and really appeared to care about my stay at this property. All IHG staff should strive to be like Robert. August 23, 2014
Rated 5.0 out of 5.0 by Clean and comfortable. Loved the location. Within walking distance to Disneyland. Accommodations were very comfortable. August 20, 2014
Rated 5.0 out of 5.0 by Great family stop for disney Incredible staff, great pool, great access to disney. we will definitely stay again. August 20, 2014
Rated 5.0 out of 5.0 by awesome staff, very friendly Very nice hotel, we enjoyed our stay; the only down fall was the a/c and there are no in room refrigerators. August 20, 2014
Rated 4.0 out of 5.0 Overall good deal at Disney My stay was nice because it was an easy check in, nice service at the front desk, nice pool area (however the pool towels are like dish towels,seriously). The room was basic, everything worked fine except the wifi was extremely slow. I know they are absolutely aware of this due to all the reviews I read so they should invest in better wifi to avoid the annoyance of lagging and having to move around the room for better service. The children eat free off the kids menu and that was a nice bonus and made me want to eat there myself so that works for the hotel. However.... there is one awful, waitress who said she worked there 3 years and wasn't aware of the kids free deal details.. I told her it was the 3rd time eating at the restaurant in 3 days but she basically was saying too bad, so sad and she knows better. I paid and complained to the mgr who immed took off the charge but it was damper and bad feeling of the customer service. I couldn't believe she had no idea of the kids meal deal. Oh well, I still would return. Good value and we walked to the park. August 18, 2014
Rated 4.0 out of 5.0 by Great location and great for families I like to stay here, room was clean and service was nice, I feel safe walking around the hotel at night and one thing I love that you can watch the fireworks from Disneyland . I will use this place for the future.. August 18, 2014
Rated 3.0 out of 5.0 by Stay away from the resteraunt . The service is really bad. This hotel typifies California service. Slow and lazy. We asked the waiter questions and he was so hard to understand we ended up paying double what we thought it would be. The manager told us come back again and he would make it right. He never did. The staff was unresponsive and lazy. Rooms were OK but not all that clean. August 16, 2014
Rated 5.0 out of 5.0 by Third visit This is our third stay at this hotel. We've stayed in suites each time to give a little more breathing room. Our kids loved the new splash pad. We recommend walking to the Mickey and Friends tram instead of taking ART, which runs late. Recommendations for improvement: switch to pack-n-plays instead of cribs (my babies wake themselves up when the cribs creak), leave a few more kitchen supplies (dish soap, plastic utensils, bowls, etc), and consider making strollers available to rent/borrow. August 13, 2014
Rated 4.0 out of 5.0 by Great base for Disney Great base for anything around Disney including the Angels baseball stadium Room was small for a family of four, could not have done more than 2 nights Restaurant was great for breakfast August 13, 2014
Rated 5.0 out of 5.0 by Comfortable Beds Actually do not sleep too well when on travel, but the mattress and bedding provided the comforts of home. We really enjoyed our stay and look forward to future stays with Holiday Inn. August 12, 2014
Rated 5.0 out of 5.0 by great splash park Booked this room same day as we were arriving and everything went great, my grandson loved the splash park and we could walk or ride the shuttle to Disneyland and did both. August 12, 2014
Rated 5.0 out of 5.0 by Great service Great stay at this hotel.....the best part was the bar and especially the bar tender, Jose. He is amazing and the number 1 reason I would recommend to anyone going to Disney Land. B August 12, 2014
Rated 4.0 out of 5.0 by Pleasant place to stay. We had a very nice stay at this Holiday Inn. It was close to Disneyland and provided all the essentials we needed. August 11, 2014
Rated 4.0 out of 5.0 by cerca de Disney, personal muy amable Muy cerca de Disney, la relación precio del hotel con la distancia al parque es buena, aunque cobran por estacionar el carro, el carro queda cerca del cuarto donde se hospedan, el desayuno bueno y a buen precio, buen servicio de internet. August 7, 2014
Rated 3.0 out of 5.0 by Slowest restaurant ever The hotel was OK, but service at breakfast was terrible. Out of six days we ate there, we only had great service once (with Jose), OK service another day, and terrible service the other four days. One day we even had to order from the hostess because no one ever came to take our order. The only reason we ate there after the first day was because we had vouchers for free breakfast that came with the room. August 4, 2014
Rated 5.0 out of 5.0 by Customer service unsurpassed This was my third visit to this hotel. Comfortable bed and nice amenities bring me back. The staff were kind and very responsive to my needs. Every worker had a smile and friendly greeting. Free parking and an upgrade to a suite were just some of the benefits of my IHG membership. At the end of my trip, staff helped me book a shuttle and print my boarding pass. I'll be back again! August 3, 2014
Rated 5.0 out of 5.0 by Everything was perfect Everything was perfect. 10 minute walk to Downtown Disney was really nice. August 2, 2014
Rated 5.0 out of 5.0 by Great service Front desk staff was very helpful. My kids enjoyed the playground and free breakfast. We will come back for sure. August 1, 2014
Rated 5.0 out of 5.0 by Excelente ubicación Muy práctico para poder disfrutar unas vacaciones donde dicen que "los sueños se convierten en realidad" y el alojamoiento confiable es la primera preocupación de los padres, esta es una excelente opción por su ubicación, seguridad y servicio August 1, 2014
Rated 5.0 out of 5.0 by good hotel for good price place with good service to rest after busy day, respectable rate, clean room, nice swimming pool, good sleep July 31, 2014
Rated 3.0 out of 5.0 by Not Bad, But Not Great Ether The hotel was ok, not what I expected from Holiday Inn. Staff was great and was within walking distance from Disneyland and Downtown Disney. Room was a little disappointing. bedding was clean but old and worn out. Air Conditioner started making a loud rattle the last night we were there so I had to turn it off and then the room got hot. Way overwatering on the landscaping, water running all over the sidewalk and parking lot even though we are in a drought. Otherwise it was a decent experience and a good value for the price. July 29, 2014
Rated 2.0 out of 5.0 by Parking fee This hotel would try to take your money for everything. I've been staying in many hotels and no one charges for parking. This hotel will charge $10/day plus tax. If you want to use their computer, there is minimum of $5 first 10 minutes and $1/ page to print. I would never stay in this hotel again. July 29, 2014
Rated 3.0 out of 5.0 by Stay at Holiday Inn Hotel is not bad but can use some updating in the bathrooms The staff needs more courtesy training. July 28, 2014
Rated 4.0 out of 5.0 by Almost Magical Overall we enjoyed our stay, and probably would stay here again if we ever come back to Disneyland. The proximity to Disneyland was not as close as expected, but this was not a problem as we like to walk. It was not a block. It was closer to a mile. We had a rattle that came from our air-conditioner that was never fixed by the maintenance man even though he left a card saying it was fixed. We finally placed shoes on the air-conditioner in order to stop the rattle. July 24, 2014
Rated 5.0 out of 5.0 by Instalaciones del hotel y servicio En general las intalaciones son adecuadas por el precio pagado, en la habitacion hay oportunidades de mejora, tales como mobiliario viejo o puertas que hacen ruido. El servicio y calidez del personal son excelentes, toman en serio los requerimeintos del cliente. July 22, 2014
Rated 4.0 out of 5.0 by About a 20 minute walk to Disney I stayed here thinking it was a lot closer walk to Disney but I was falsely informed. I ended up staying for only one night then switching hotels the very next morning. Overall the hotel was very clean and comforting. Kids ate free breakfast at the hotel restaurant and there was a little water park for them as well. Beds were very comfortable and stay was very accommodating. July 22, 2014
Rated 5.0 out of 5.0 by Great staff Staff are so friendly and accommodating. Special mention to Gloria at the reception who is so helpful and nice. Princess at the bar/restaurant who is very friendly and hospitable. Kudos to holiday inn for having an excellent staff that makes the customers' stay more relaxing and enjoyable. July 20, 2014
Rated 5.0 out of 5.0 by Stay Had a great time. Distance to the park is great don't know what else to say. July 19, 2014
Rated 5.0 out of 5.0 by Good room and outstanding staff From the moment we walked in to check in the desk staff was outstanding. I can't say good enough things about them. The room was very nice even though we were not able to get an upgrade as a platinum member. I only had two very minor gripes based on my stays at other IHG hotels. This hotel charged extra for a tiny 3x3 refrigerator that should be part of the room, not an extra. The other minor gripe was being charged extra for breakfast. Breakfast is now included at other hotels. If the Holiday Inn wants to attract more clients they need to include breakfast. July 19, 2014
Rated 5.0 out of 5.0 by Perfect alternative to Disney resorts Hotel has the perfect location specially if you are travelling with kids, very close to the Disney downtown and parks, and it is next to a gas station. The convenience store inside the hotel has a lot of souvernirs so you must visit it. Room was great so cost/value is perfect. However, There is no any bell boy so you have to handle your own baggage and sometimes children running across the passageway could wake you upTransportation to the downtown (like shuttles) should be offered. Parking and brakfast are not included so you need to be aware of it. July 16, 2014
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