Rated 4.1 out of 5 by 437
Rated 5.0 out of 5.0 by Calidkm DISNEYLAND EXPERIENCE
GOOD VALUE KIDS EAT FREE PLUS FREE GIFT SHOP CREDIT WITH DISNEYLAND PACKAGE THROUGH HOTEL. SHUTTLE NOT FREE TO DISNEYLAND. WALK TO DISNEYLAND 20MIN. NICE HOTEL IN GUIET AREA.
June 2, 2014
Rated 5.0 out of 5.0 by Espy61 Great place to stay
All of the staff was very friendly and helpful. Will definitely stay here next time we go to Disneyland and surroundings area. Place was very clean and quiet.
June 2, 2014
Rated 4.0 out of 5.0 by joanne28 Great location, friendly staff, comfy beds.
We had a really good stay for our first time last month. The staff here is really friendly and helpful, it's what we liked best about the place. Pool and splash zone was great for the kids. Beds are very comfy, especially with the assortment of pillows. Be aware, no fridges in the rooms. And there is a nightly fee for parking ($10). Internet is free, which is nice. You can walk to the Parks via Downtown Disney takes about 15 - 20 minutes so you would save on their now $17 per day parking by walking in but it is a ways if you have small, tired kids. There is a shuttle that leaves from the front door, you buy a daily pass. Didn't eat in the restaurant so can't comment on the food. Oh, and they are pet-friendly and only charge a one-time $25 cleaning fee, so our little dog could come on vacation with us. Our daughter really liked it and wants to come back there so we'll probably stay again.
June 1, 2014
Rated 1.0 out of 5.0 by disneyfam2014 For a Holiday Inn, this is NOT one of the best.
We didn't have such a great experience here. Housekeeping was terrible in terms of performance and attitude and that really changed my opinion on this place.
May 31, 2014
Rated 5.0 out of 5.0 by Mrs. Jones Clean and comfortable
Our stay at this hotel was great! All of the staff members we encountered were very friendly and helpful. The room was very clean and comfortable. Even with the proximity to Disneyland it was very quiet!
May 30, 2014
Rated 5.0 out of 5.0 by Kanyon Excellence in Anaheim
There are two employees I would like to call out as exemplary. Jay was there when we arrived his customer service skills immediately made us feel at ease. Everything was handled for us. His attention to detail, we were of course going to go to Disneyland without our requesting it because we didn't know to....Jay anticipated our needs and was right on, making our entire experience that much better. The next day it was Javier who gave us exemplary customer service. Though we talked to several other staff during our four days there dined in the restaurant and attended two magical filled days at the park, I credit much of our positive experience to their wonderful customer service. Thank you gentlemen for making our vacation of a lifetime even better. I highly recommend that you stay at the Holiday Inn and Suites Inn Anaheim California.
May 25, 2014
Rated 5.0 out of 5.0 by Good Choice Always Pleasant
It's always a pleasure to stay at this location. Friendly staff and clean rooms.
May 25, 2014
Rated 4.0 out of 5.0 by EChun Room was clean and walking distance to Disneyland
Overall my experience with this hotel was better than other with the same chain. The Most importance is cleanliness to me.
The only challenge is the direction when the first time you're trying to get to your room. If a clearer sign to be display along the walk path will be good.
Overall, I like the hotel and may consider to get back again if I have another chance to revisit to this city.
May 21, 2014
Rated 5.0 out of 5.0 by chickey13 A very accomodating hotel
Never slept so well as I did at the hotel. Very polite and accomodating staff in all areas. I left 3 tops in my room in the closet and housekeeping said she would send them on Monday. I would recommend this hotel for its hospitality.
May 19, 2014
Rated 5.0 out of 5.0 by Alicia94 Comfortable and Quiet, Great Staff
Comfortable rooms and beds, quiet environment is so appreciated after a day at Disneyland and California Adventure! Plenty of parking, and less than 5 minutes to the Disney parking structure entrance. Staff is very helpful as well! Highly recommend!
May 19, 2014
Rated 5.0 out of 5.0 Good room service and very nice, clean room
Staff was very accommodating to our circumstances and extremely helpful with all of our questions pertaining to area attractions.
May 12, 2014
Rated 5.0 out of 5.0 by Family from california Love the splash zone
Love the new splash zone. Hope they can extend the time till 10pm on summertime. My son was disappointed because I gave him 15mins playtime but when we came at 835pm, no more water. As posted splash zone time is from 9am-9pm.
May 10, 2014
Rated 4.0 out of 5.0 by CheetahFive Overall experience was comforting but...
While I was only in town for a sporting event I booked my stay via IHG application. And it is possible I miss-read the information but I found it a little weird that the offer was to pay for the room and charge my card the day of purchase. When I arrived at Holiday Inn I was informed that there would be an additional $50 deposit held on my credit card unit I leave. I said I paid for the room two days ago with a credit card in full, what's the issue? Additionally, while saying at Holiday Inn there is a parking fee of $10. I asked why, is there not enough space or is there specified parking? The representative said neither. Then I don't understand a parking fee for Holiday Inn parking which is for Holiday Inn resident. I could understand if residents had to park across the street in another parking lot or garage, but pay to park at Holiday inn while you are staying there sounds more like a punishment.
May 9, 2014
Rated 5.0 out of 5.0 by McBott Very comfortable room!
We stayed here with our 6 year old grandson. We had a very relaxing time. The room was very comfortable. Our grandson loved the water playground. We appreciated the ice water that was set out on the counter each day.
May 8, 2014
Rated 4.0 out of 5.0 by Walking to Disney Getting into Disney
The challenge is: Drop off your party in the car and return to the hotel to park. I thought it was a no-brainer. But NO, all streets around Disneyland have "No Stopping" signs and "no Crosswalk" signs. There are two way to do it. Drive into the Disneyland Mall self-parking área, turn left just inside the gate and at the end there are 3 15 minute parking spots. Unload your group and drive back to the hotel. 3 hours of parking are free. Careful you don't go in the valet or taxi áreas or you could get a ticket. They will have to walk the length of downtown Disney or the second day get on the monorail if it is after the first hour #before is only for Disney resorts guests#. Option 2: Drive to the opposite side of Disney. There is one Little unloading zone with a Brown sign. It is after the bus entrance behind a hedge. If you are going more tan 20 mph you will miss it.
Now for walking to and from the hotel - walk all the way, walk to Disney downtown and take the monorail, or, there is one Little entrance on Magic Way to get into the tram loading zone. Good luck, they'll probably change the rules by the time you go. About the hotel itself, the bed was bad and they didn't change it upon request. And don't get building 3. There is some bump in the Disney parking garaje next door that you hear the cars going BUMP BUMP all morning long as the garaje fills with the 10,000 cars that fit in the garage.
May 7, 2014
Rated 4.0 out of 5.0 by odelgado Comfortable bed
The sleep quality is excellent. The facilities are a little old and should be given more maintenance.
May 7, 2014
Rated 2.0 out of 5.0 by Salli Money Pit
I have always stayed at this Holiday Inn on all my past visits to Disneyland. However, this is my last time. While the breakfast food was great, the service by the check-in personnel were very poor. As a IHG member since 2002, I had always received the upgrades of a room or other member benefit. This time, the clerk Veronica, was rude, insensitive and snobbish. Asked for upgrades daily, and told none were available. Room's air-conditioning controls did not function. Bed vibrated all night from some in-house equipment. Had to pay $10 daily to keep car parked in hotel parking lot, which was very poorly laided out. Heavy winds in the area, caused trash and debris to be all over car. Also, at check out, discovered my 2014 Chevy Camero had been vandalized in the parking area. This was a brand new car! It really irked me to see where someone purposely damaged car in parking area. Told clerks, and they said, they could do nothing about it.
May 4, 2014
Rated 5.0 out of 5.0 by Nancy91 recent vacation at Disney
The staff was amazing-especially Roy who was super! We visited with our kids for a Disney vacation and thought this was a great value. Very short walk and close to monorail. We liked being on Walnut St because it was peaceful and quiet yet close to the action of Downtown Disney. We were very pleased and really appreciate how we were treated. I'd definitely stay at this location again!
April 24, 2014
Rated 5.0 out of 5.0 by Lucynkali17 Home away from Home!
Location was walkable to Disneyland! Hotel was very nice, clean and everyone on the staff was wonderful! The hotel helped to add to the quality of our family vacation!
April 21, 2014
Rated 5.0 out of 5.0 by El Guapo Front Desk and Bar Staff!!!
Welcomed from the start! Though we could not get in early at 9am (the check in time is 4pm), the front desk was able to help us with storing our luggage. Thank you to the two Roberts (one with an O and the other without), Roy and Gary at night who had helped me find a place to eat at 1:30am. The bar staff was also great! Jose C at the bar was a pleasure to talk to.
April 18, 2014
Rated 2.0 out of 5.0 by mickimichelle Expected More
The room was overall dirty. There door closer was leaking oil all the way down the back of the door. There was dirt and grime in the cove base and closet door guides. Dirt along the base of the tub. The black out curtain wasn't a black out curtain and the flood lamp on the wall across from the room window shinned in all night. After a day at DL I still couldn't fall asleep because of the flood light. The buffet food was cold the next morning. The hotel was within walking distance to DL, I was greeted as a IHG member, but the dirt and lack of blackout was a very negative for me. It may have been a new housekeeper, or perhaps QA didn't inspect. Would I stay again if I could not find another IHG close, yes. Overall I am very happy with all IHG facilities.
April 17, 2014
Rated 5.0 out of 5.0 by Sguest Great staff and service; comfortable room
I spent 2 nights and all of my requests were cheerfully fulfilled. The front desk staff were very nice, friendly, courteous, and always available. The room was comfortable and clean and very quiet.
The pool area is very nice and the attached restaurant has both great food and service.
As far as distance to Disneyland, I took the ART (Anaheim transportation bus) which was very clean, the driver was very nice and full of helpful information such as returning to the hotel from Disneyland, as well as additional helpful information about area restaurants and other attractions to visit. The area is nice and walking to Disneyland is definitely an option.
April 17, 2014
Rated 4.0 out of 5.0 by DisFan Clean and Comfortable Room
I am a travel professional....Had to book this room last minute after getting detained in LA with my family. Was pleasantly surprised by the overall quality of the property. The room was clean, comfortable, and quiet. I would consider it average. 2 Queen size beds, a work area, nightstand and TV. The bathroom was a little dated, but who cares you shower and do your business in there! The best part of this hotel is the proximity to Downtown Disneyland...it's about an 8 minute walk, or you can take the Anaheim resort shuttle to and fro. Average pool and hot tub. This property would be better for a shorter stay. I would stay here again if I was stranded at LAX or SNA again!
April 15, 2014
Rated 1.0 out of 5.0 by sarah's stay tried to over charge me big time!
i reserved the room on line and then they sent me a bill for $100 more than my reservation said. the manager got out his calculator and promised me I was only paying two dollars more than what the reservation said! I refused to leave till the bill was exactly what my reservation confirmation said! they also tact on several fees for having 3 adults and one child in the room (that was an extra $20) they said the price on their website only covered 2 children and 2 adults! really! an adult fee! i did end up paying that! then there was a fee for tourism????? never paid that at a hotel!!! then the parking fee(which I had asked about when i checked in and they said it was fine to park there) i called their corporate office to get something done about it..they promised to call me back in 48 hours....its been two weeks..no call back! never stay there unless you love to pay extra for stuff!
April 15, 2014
Rated 3.0 out of 5.0 by russian 位置不错，服务欠佳
April 15, 2014
Rated 4.0 out of 5.0 by Ayamashita Great Value
The hotel is around the corner from Downtown Disney and less than a 15 minute walk to the parks main entrance. It's not a fancy hotel however if you need an affordable no thrills experience this is the place. Parking is ten dollars and wi-fi is free. There's a shuttle for $5 roundtrip however the walk is pleasant and we have a stroller so it was more convenient to just walk.
April 14, 2014
Rated 2.0 out of 5.0 by Disappointed Club Memeber Surprisingly Disappointed
I was looking forward to staying here because I usually have good experiences at Holiday Inn and stay frequently. I redeemed my points to stay here, so I can't say it was pricey, but the comfort was subpar to what Holiday Inn should be. It was a Disney family trip (3 teens) and when I arrived not only where they going to charge me to park, but there was no free breakfast which I was not aware of before I arrived. The parking fee was waived after the front desk saw the confusion on my face. The room had a very strong odor of mildew and the sinks were actually in the room, which was inconvenient when you are an early riser and don't want to wake the rest of the sleeping souls in your room with all the face washing and teeth brushing business. Also whenever someone ran their water #in other rooms) the sound was so loud. It seemed we were staying in an old rickety house with cheap plumbing. Overall, it was not a nice sleeping experience and the room really wrecked of mildew. We were in room 4205. Enjoyed pool/spa.
April 10, 2014
Rated 5.0 out of 5.0 by Bunchiequeen Great room, friendly staff, good location
The hotel staff were great. Roberto at the front desk was wonderful. Since we are Platinum Club members he gave us a great room upgrade. We stayed 3 nights and loved the location to Disneyland. A nice safe friendly neighborhood and short walk to Disneyland.
The spa was wonderful. The restaurant had good variety and the staff were great. We enjoyed our visit very much.
April 8, 2014
Rated 2.0 out of 5.0 by Traveler030114 Unexpected
I have stayed in several Holiday Inn Express and it is sad for me to say that this property needs improvement. The ceilings are low and relatively dark in the hallways. The room was not as clean as other Holiday Inn Express properties. I would like to say that the staff was very good and helped me where they can.
In addition, breakfast was not complimentary and there is a $10 daily parking fee. All of the other Holiday Inn Express I stayed both breakfast and parking were included.
I found another property on South Manchester which is within driving range and it appears newer and looked more like what I expected. It is also near the OC shopping mall. If I was to stay near Disneyland again, I would stay at the South Manchester location.
April 7, 2014
Rated 5.0 out of 5.0 by Poppy5252 Close to Disneyland and comfortable
Staff was very friendly after a long day and room was clean, comfortable. walking distance to disneyland and downtown disney..would stay there all the time
April 4, 2014