Rated 4.0 out of 5 by 255
Rated 4.0 out of 5.0 by SW604 Enjoyed our stay!
We stayed at this particular Holiday Inn for 5 nights in mid-January. Everything was to our expectation and we had a wonderful stay. There is a safe, mini fridge and microwave in our room, which was all we needed. We rented a car so we didn't need to take the public transportation at the hotel, which to me would be a real convenience since the buses stop right at the hotel. Every afternoon when we returned to the hotel after an outing, the hotel clerk never failed to say "welcome back" which is a real nice touch. All in all, we would come back and recommend this hotel.
January 22, 2015
Rated 5.0 out of 5.0 by Kamal G Kamalg
Outstanding service with articulate services
Would recommend this hotel site
January 21, 2015
Rated 5.0 out of 5.0 by Jay5150 Friendly staff & clean room!
Very friendly staff & nice room! We were offered our choice of a snack bag or 500 bonus points for being IHG platinum members. The only downside was our shower was handicap accessible & therefore did not have a tub or shower curtain/door available. This was not mentioned to us at check in & I wish it had been.
January 21, 2015
Rated 5.0 out of 5.0 by lizt1986 Great location
This hotel is a short bus ride from Disneyland and is a great location if you are planning to visit it. Easy to find and staff was friendly and room was clean.
January 20, 2015
Rated 5.0 out of 5.0 by Josh2323 Great service
Rooms were very clean, comfortable bed and pillows. Nice restaurant with a great breakfast. Managment was very friendly, a great stay!
January 17, 2015
Rated 5.0 out of 5.0 by digory Best value in Orange County that weekend
Great room, great bed and bathroom, great amenities. Staff was empathetic and considerate. Wish I could have spent more time in the room. It was that nice. You have a very satisfying hotel membership club serving the public.
January 15, 2015
Rated 3.0 out of 5.0 by Depressed2345 Sad
Was not what i was expecting Out of the IHG Brand.
January 14, 2015
Rated 3.0 out of 5.0 by SR0115 Great room, good hotel, bad restaurant service
We were there for 3 nights last week. We had a kids suite and it was very good. The room was very good, the hotel was very accessible, very near Disney. The front desk people were good. Since this stay was part of a longer trip, we used the laundry on the 9th floor and it was fine.
The biggest issue (and only issue) we had was with the restaurant. We had breakfast at the attached restaurant everyday of our stay and ordered dinner to our room one night. They flubbed the order every time. The first day they forgot to bring my wife's and my son's breakfast orders. When I reminded them after about 30 minutes, one guy told my son (8yrs) to get it himself from the buffet bar, but another guy told me when I went to get it that the buffet bar had a separate charge. When I told him that that the other guy asked us to go there, he went and got our order after another wait. The second day, they forgot one item. They said it would take 30 minutes for the room service dinner, but it was more like an hour and I had to call to ask for the status. They still screwed up the order and had to go back to get the correct order.
The final day, they seated us and then forgot about us, serving others who came after us. Then when they finally took our order, the lady waiter brought our order, but then one of the guys also brought it out a little later. Every day, we asked for peanut butter with toast and they forgot to get it every time except for the lady on the last day.
They never repeat your order or write it down. The only saving grace is the lady waiter who was very good. You could tell she puts her heart into her work even as she served others. She brought out our order all in one go. The others would bring them out one at a time over 30 minutes and still forget something.
January 13, 2015