Rated 4.7 out of 5 by 223
Rated 5.0 out of 5.0 by Chalmation Second time at this property
Had such a pleasant & memorable experience a week earlier, where the staff went above and beyond to assure a pleasant stay, that on the return trip, we drove an extra two hours to stay at this property, which was rewarded by the front desk staff (remembering my profile and name from a week earlier) noticed that my reservation was incorrect and fixed it prior to our arrival.
October 4, 2015
Rated 1.0 out of 5.0 by JamesD32 AC died in the middle of the night
My stay would have been fine....except my rooms AC unit died in the middle of the night. I got relocated to another room, but lost 3 hours of sleep.
October 3, 2015
Rated 5.0 out of 5.0 by Chalmation Best surprise is no surprise, Not Always!
Greeted with a smile, by name, thanked for being a rewards member, reservation was in order. When we got to the room the toilet was constantly running. When I asked to be moved, I received a sincere apology for the inconvenience. While I was getting new new roon assignment (about 30 seconds), a maintenance request was being completed with my help describing the issue. Within a few minutes of getting in room, Tequisha W. slipped an envelope under the door, apologizing for the issue, offering two breakfast vouchers for my patience and cooperation, along with 2,000 Rewards points. HELPFUL, SINCERE, PROFESSIONAL. who could ask for more?, A wonderful surprise, in fact on my return trip, I drove an extra two hours, just to stay at the same property, where Tequisha saw that my reservation was for a smoking room, remembering I was just there last week, and DID NOT have a smoking room, adjusted my reservation and had it ready, CORRECTLY! THANKS Had it not been for Tequisha, and the staff, I'd have stayed at another property (not IHG) 2 hours away on my return trip.
September 30, 2015