Rated 4.2 out of 5 by 32
Rated 1.0 out of 5.0 by jose747 Great after renovations but poor customer service
Really nice hotel after refurbishment but real poor customer service.
Recepcionist never smiled during the check-in and check-out process. No elite status recognition. Wrong invoice with beverages I did not order. I am really disappointed with the service.
November 14, 2013
Rated 4.0 out of 5.0 by Pierre52 Good hotel, excellent location, friendly staff
Good hotel for our short stay in Andorra, confortable, quiet, friendly staff, good breakfast.
October 15, 2013
Rated 1.0 out of 5.0 by Mich1980 Unfriendly staff
I wasn't informed that the spa was closed and the staff was pretty unfriendly. Worst hotel since a long time.
October 8, 2013
Rated 4.0 out of 5.0 by Carol81 Incredible room
Incredible refurbish. We were at this hotel before and was great, now it's even much better!!.
Service as usual, great, kind and helpful.
The only cons are that the dining room is quite small for the amount of guests
We'll be back for sure
September 13, 2013
Rated 5.0 out of 5.0 by CharlotteC A great hotel to visit
We stayed in the hotel for one night. Loved it! Great food and great staff. Friendly smiles throughout our stay.
Nice, clean room & wonderful beds. Kids loved the big white bath robes.
We came around 5 PM and needed to go look at the town and get our wonderful buffet. So by the time we were done, the pool was closed. So if I have so make som suggestions :):
Let the pool stay open to 11.30 PM and get the workout room moved so some air can get in... It really was extremely hot and that stopped us from using it :(
Quite an experience leave the hotel , turn left walk 200 m, enter the parking lot, take the lift to town. That was so much fun.... We still talk about that :)
We will be back to this hotel. We loved Andorra and we loved this hotel! We will go for 2 nights next time!
September 11, 2013
Rated 3.0 out of 5.0 by monica76 solo tiene de 5 estrellas la habitacion....la comid
la comida no era de un 5 estrellas, he estado en muchos hoteles de esta cadena de 3 estrellas, y la amabilidad del personal, siempre a sido estupenda, pero en este la verdad es que a sido bastante pesima, tanto a la entrada como a la salida, que tengo que dcir que las tres veces me atendio la misma señorita.Incluso cuando baje a quejarme por que mi hija se quedo encerrada en el baño del spa por que no habia manivela interior en la puerta, como que le dio igual, lo cual me parece muy fuerte en un hotel de 5 estrellas, ademas ya habia estado en este hotel en 2 ocasiones mas, cuando se llamana crown, y la verdad que salvo por las habiataciones, me fue mucho mejor las otras dos veces.Otra cosa que me parece muy mal es que en el jacuzzi dejen entrar a niños, una vez que se me ocurrio entrar, se me metieron 3 niños salpicandose entre ellos, y haciendo bomba como si fuera una piscina, vamos que de relax relax.....
September 2, 2013
Rated 3.0 out of 5.0 by Didi Good location
Comfortable room and beds. Great location.
Nice amenities, pool and sauna.
Staff not professional and non attentive.
No recognition for elite members.
August 27, 2013
Rated 4.0 out of 5.0 by odedigo Kids' suite
We were upgraded to the Kid's suite (room 615) which is was wonderful experience for the kids. The room is full of surprises and undoubtedly became an attraction.
August 12, 2013