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Rated 4.0 out of 5 by 15 reviewers.
Rated 5.0 out of 5.0 by Top Notch! As a frequent traveler and Gold Member, certain requirements must be met before I return to a Hotel for repeat stays. This Hotel has met and exceeded my requirements. Mark, the location manager and his entire staff know what customer service is all about. If you desire a safe, clean, quiet and all around great Hotel experience for business or leisure, look no further. Get on board and join the family here at Holiday Inn Boardwalk Dr. in Ann Arbor. May 12, 2013
Rated 5.0 out of 5.0 by Lodging in Ann Arbor Great place to stay! The staff is very friendly and considerate. May 7, 2013
Rated 4.0 out of 5.0 by Highly recommended .... No surprises Modern, clean room & bathroom! Coffee maker, fridge and microwave.Great staff and clean workout room and pool area. Will keep coming back. April 25, 2013
Rated 4.0 out of 5.0 by From SD to Ann Arbor.... Overall my experience was very good. I gave the "able to relax" on 3 stars because the pool and jacuzzi area was closed for maintenance. This was disappointing because after travelling and returning from work I usually like to soak in the jacuzzi to relax, which I was unable to do. The staff were all very friendly, the hotel was overall very nice and welcoming. I would stay here again if I ever return to the area. April 22, 2013
Rated 5.0 out of 5.0 by Fine Staff-Very Comfortable Room My wife and I choose this Holiday Inn whenever we visit Ann Arbor to see our daughter and grandson. Our last visit was in March of this year and we were again extremely pleased with our stay. Our room was very comfortable and clean. We use the restaurant for breakfast and you could not get better value. The entire staff is extremely friendly and everyone who works here seems to go out of their way to help. This is especially true of the Front Desk staff. We will continue to use this Holiday Inn every time we'll be in Ann Arbor. April 17, 2013
Rated 5.0 out of 5.0 by Customer Service Shined Found this Holiday Inn on MapQuest at 2 am during a nasty snowstorm when all other area hotels were booked. The night desk clerk was wonderful on the phone and more wonderful in person. Very much like a perfectly placed angel. She approved us for a lte check out- into the afternoon the next day. (not just an hour or too). Thank goodness, as we slept very well and much past the breakfast hour. Once we were up, check out was quick and easy and the storm was over. March 24, 2013
Rated 5.0 out of 5.0 by Everything we needed at a reasonable price We were in the area to tour the University of Michigan with our son. The King Executive room was perfect. He had the Living Room sofa bed (which he said was comfortable) and his own TV and we had the bedroom all to ourselves. The room was very spacious as was the bathroom. Everything was very clean and the staff was very friendly and helpful. Very easy to find the hotel from the airport and just a few miles from the University. March 21, 2013
Rated 1.0 out of 5.0 by Great hotel ruined by Terrible Desk Staff I am a platinum member, and have stayed at this hotel several times. My stay is always ruined by the desk staff. One time, we were looking for a luggage cart, and the desk woman told us to go find it for ourselves ... on every floor ... and outside, which we had already done. We told her that, and she said "it's not my problem." Another time, I was unceremoniously told when I called about checking in early that they would not even discuss it with me ... not their problem ... they don't have to help me until check in time. I am fed up. Obviously, the manager of this property, whom I reported all this to before, does not want to confront bad behavior among some of his desk staff. I will now stay at a Holiday Inn Express about half a mile away. Also new, also nice, but without all the histrionics of the desk staff at this Holiday Inn. Great hotel ruined by terrible desk staff. March 11, 2013
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