Rated 4.0 out of 5 by 77
Rated 3.0 out of 5.0 by gr82bme6320 Room layout
The room was relatively clean. The wall paper was coming off the wall. The pull out bed did not have fitted sheet on it. The room layout was not well designed. I assumed a suite meant two rooms. This is not the case.
September 11, 2013
Rated 5.0 out of 5.0 by manny737 great service with that home feeling
I love this hotel! Great service great people and a great breakfast. When i stay in Ann arbor I choose this hotel because it has that home feeling!! the location is great surrounded by the mall and restaurants. Plus its close to the university of Michigan!
September 5, 2013
Rated 2.0 out of 5.0 by Oosedi Horrible experience with AC unit.
Had a worst experience with the AC unit which was not functional and had not been serviced or cleaned . The filter and the unit was loaded with dirt- dust.
August 31, 2013
Rated 1.0 out of 5.0 by Pat153 horrible start to a vacation
I booked 3 non smoking rooms for one night , several months prior to arrival, noting that this was important due to family members having asthma.We arrived after midnight and it took 30 minutes for the desk clerk to check us in. We were booked on the 4th floor and its the "former smoking floor" Two of the three rooms smelled horrible. I went down to the desk and the clerk went back up with me with 2 other room keys. One was for a handicapped room which was fine for my husband and myself. The other room key didn't work so the clerk goes back down for another while 4 family members wait in the hall. The clerk comes back and the key is for a room with one bed! It's 1:30 am by now and the kids are crying so they take the room that reeks of cigar smoke. The next morning I go to shower and the water is dark brown, The clip for the hand held shower breaks and hits me in the eye! The elevator didn't work. When I went to complain at checkout I asked for a manager. It's a busy Saturday morning and it took 3 calls to locate a manager. We were told she'd be there in ten minutes but 50 minutes later she was a no show.When I got my credit card bill I was charged for a fourth room! Many calls to the hotel and several stories about how experienced management is and our bill and issues still aren't resolved.
August 14, 2013
Rated 4.0 out of 5.0 by Debra24 great front desk staff
I was recently in Ann Arbor and had to change hotels due to poor conditions at my first hotel. I moved to the Holiday Inn Express and enjoyed the rest of my stay. One night my daughter and I were heading to dinner and her uniform was not finished in the washer. I was going to leave a note with money so others could use the washer, but the front desk attendant was kind enough to move it over to the dryer for us. We enjoyed the friendly staff in the breakfast area too.
August 13, 2013
Rated 3.0 out of 5.0 by Rosebud45 Comfortable bed and soundproof room
My bed was comfortable and the soundproofing was good. The bathroom had hair on the floor and a dirty makeup mirror. The breakfast needs to be improved. The egg with cheese was disgusting - I had to throw it away. The young woman who stocked the breakfast bar was very good at replenishing the food and was accommodating when I asked for more decaf coffee. The staff who serviced the rooms were friendly as well as the staff behind the check in desk.
July 28, 2013
Rated 5.0 out of 5.0 Clean and comfortable room with very friendly staff.
My daughter and I stayed for 9 days and we were very satisfied.
The room was very clean and they even kept the bed linen's the way I specified (since my daughter needs warm covers and I just needed a sheet). Very friendly staff who are willing to be there for you with whatever is needed. Thank you for an enjoyable stay!
July 26, 2013
Rated 4.0 out of 5.0 by pupuce room was quiet
it would be nice if we could have a refrigerator in the rooms especially when you come in july when it is very hot !!
the room is not cheap so a refrigerator would be a great idea
July 24, 2013
Rated 5.0 out of 5.0 by Sebastian46 Pleasantly surprised.
We were on our way to Canada and Ann Arbor was a good place for us to stop. Being from Ohio, we never had much regard for that place up North. However, we were very pleasantly surprised at how nice the area was, and the hotel was excellent! We would definitely stay there again! Keep up the good work!
July 23, 2013
Rated 4.0 out of 5.0 by Montys9696 Clean, organized and comfortable.
Rooms were exactly what we asked for. Clean, organized and comfortable. Close to Detroit Airport and easy freeway entrance/ exit. Staff has always been pleasant and willing to answer any questions we've had. Multiple visits/ stays for us at this hotel and will be our stay on many more visits.
July 22, 2013
Rated 5.0 out of 5.0 by Debbie5690 Excellent service
We often stay here while traveling for our child's checkup at Mott Childrens' Hospital. It is truly like a home away from home. This trip the staff even showed me how to upload an excellent app for directions on my phone. They taught me how to use it as well...really above and beyond the call of duty!!! Thanks Bethany.
June 17, 2013
Rated 5.0 out of 5.0 by Caroline51 Always excellent!
I bring my parents (ages 85 & 89) two to three times a year to meet up with my Dad's best buddy from their days serving our country in WWII. The General Manager here and her team are wonderful. My mom has Alzheimer's and travel makes it worse and yet they are always great with her. Room so comfy and food always tasty and plentiful. We stay at many HIE's around the country and this one is always our favorite. Highly recommend.
June 11, 2013
Rated 4.0 out of 5.0 by garden FUN
Enjoyed our stay, at your hotel. When we arrived, we where given a room update. Your front desk person was very helpful and kind. Room was great. Would stay here again. We came here to visit the gardens.
May 28, 2013
Rated 4.0 out of 5.0 by frequenttraveller33 Nice Stay
Nice short stay. Good clean facilities. Courteous front desk staff. Close to the highway.
May 25, 2013
Rated 3.0 out of 5.0 by wage A Cut Below
The toilet ran constantly and the repair guy never showed up. Some of what we noticed is lack of care in little things like mattress fitting the bed frame and lamps that made sense for where they were put. Too few outlets.
May 24, 2013
Rated 5.0 out of 5.0 by StacyS Great staff
I booked four rooms here and I had multiple requests throughout the week which were addressed right away. I was upgraded without asking. I wish there were recycling bins on the floor but the front desk was willing to take my recyclables.
May 23, 2013
Rated 5.0 out of 5.0 by dkgtzbn Overall Experience
I will continue to stay in Holiday Inn properties. This HI Express is nicer than others where I have stayed in th
May 20, 2013
Rated 5.0 out of 5.0 by dylanbob ?
I truly enjoyed my experience at your hotel. The staff is friendly and
helpful. I only had breakfast once, but I enjoyed it. The room was
comfortable and clean, with enough room to read, write, or watch
TV. I would certainly recommend your hotel to family/friends.
I realized, just yesterday, that I had taken my room "key" with me.
Do you want me to mail it back to you? I haven't checked with my
friend about her key. She may very well have her key also.
Ann Arbor is a lovely city. Thank you for a most enjoyable stay.
May 20, 2013
Rated 4.0 out of 5.0 by Myself26 Pleasant accomodations, friendly, helpful staff
Staff was extremely helpful in answering questions, very welcoming. Room was adequate. Bathroom okay but sink was too small. Disappointed that there was no mouthwash available.
Perfect location in terms of getting the shuttle to the Michigan Stadium for granddaughter's commencement.
Surprisingly good breakfast for a Holiday Inn Express.
May 10, 2013
Rated 5.0 out of 5.0 by CindyLOU25 Barbara (Breakfest Server)
I wanted to bring your attention, the kind and courteous service I received from Barbara in your Breakfest area. I was in a rush out the door, I quickly looked at the breakfest bar for fruit and could not find any, and started to leave. I was greet with a friendly smile from Barbara who ask if I was looking for anything in particular? I told her fruit, and she told me she would go back in the kitchen to get me some. She came out with fruit. She made the extra effort to provide me with excellent customer service. Thank you, Barbara. I appreciate your effort and professionalism. I will stay here agin because of her exceptional service!.
May 1, 2013
Rated 4.0 out of 5.0 by ClaudR Great service, nice rooms but extra mirrors needed
Generally very nice staff. It was great that we were upgraded to a suite since there was availability anyway.
Nice, clean rooms. The only problem was that the only mirror in the entire suite was in the bathroom. With 3 people getting ready, a lot of extra time is needed. Please add at least a full length mirror in the bedroom
April 24, 2013
Rated 4.0 out of 5.0 by Kahtni Excellent Customer Service
from running late for our check-in to calming "rampant" pre-teen girls in the hallway the staff at Holiday Express, Ann Arbor/Briarwood Circle were the most courteous, responsive and patient in dealing with our difficulties and went over and above to accomodate us! If you need a great place to stay while in Ann Arbor this is the place!
April 12, 2013
Rated 2.0 out of 5.0 by jtiger Issues with Ann Arbor Holiday Inn
Overall this is not one of the better Holiday Inn Express hotels I frequent. There is no workout room--a big issue. There are no cookies or treats offered upon check in like every other Holiday Inn Express I have been to. The elevator is very slow, which is an annoyance. I think this property needs to be updated.
April 2, 2013
Rated 5.0 out of 5.0 by SAKMAN A Wedding Weekend
Having stayed at this HIE previoulsy we knew we would have a great stay. In town for a daughter's wedding with many family members staying at this HIE so we could be together.
The staff was very accomodating and service friendly assisting us to make our stay special.
Thank you HIE
Father of the Bride
March 29, 2013
Rated 5.0 out of 5.0 by AlanB5691 Nicely done
Very good service and people were great . Easy to do business with
March 13, 2013
Rated 5.0 out of 5.0 by Teseus February stay AA
It's a wonderful hotel to go back to. The staff is so friendly and accommodating.
February 27, 2013
Rated 5.0 out of 5.0 by Railfan Great place to stay in Ann Arbor
Thought this was a great place to stay. Very good location. The staff was friendly, helpful, and professional. I have stayed at a number of Holiday Inn Expresses over the years and this location lived up to the very good reputation.
February 15, 2013
Rated 5.0 out of 5.0 by chelebelle Great service
Stayed at this hotel due to its location to the VA hospital. Didn't realize we were there the night of a big college basketball game. Staff went out of their way to give us suggestions on how to stay clear of all the traffic and commotion due to the game. Will stay there again when we go back for future appointments.
February 11, 2013
Rated 5.0 out of 5.0 by Chocolate Doctor Visit
Enjoy staying here more than at the other two Holiday Inn choices, due to location, price and FREE breakfast!
February 5, 2013
Rated 5.0 out of 5.0 by KJ1212 Great Stay
Full staff and the manager were very friendly and helpful
February 4, 2013