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Rated 3.9 out of 5 by 238 reviewers.
Rated 5.0 out of 5.0 by Improvements are nice. The updated rooms and common areas look very nice and the food in the bar/restaurant has improved too. The location is very convenient and the shuttle is a plus. The heating/cooling units are new, but a bit noisy. Staff members are friendly and helpful. November 11, 2013
Rated 5.0 out of 5.0 by Clean Room My experience here has been by far the best. This hotel was extremely clean with a very comfortable bed. The only negative thing that I experienced is the water that has a large enjoy sticker on it, in the fine print it charges you $3.50 for it. I felt somewhat fooled. However, overall it was a great experience. November 11, 2013
Rated 4.0 out of 5.0 by Weekend Stay Staff very friendly and courteous. Room clean and neat. Liked having refrigerator in room. Only disappointment---size of bathroom. Way too small and had no towel bars to hang used towels on. November 7, 2013
Rated 4.0 out of 5.0 by Room amenities The recently remodeled rooms are very good. However, the bathrooms could use a couple of towel racks with which to hang towels and face cloths. None were found, only a small hook on the back of the door. November 3, 2013
Rated 4.0 out of 5.0 by comfortable beds! THE POOL CLOSED " for an hour"...I am sorry, the night. Bummer only reason we stayed here. November 2, 2013
Rated 5.0 out of 5.0 by From Unsatisified Customer to Satisfied Customber We stayed at this site before and had a bad experience. The GM contacted us and asked us to give them a second chance. WE are glad we did. They had everything I have grown to expect from the Holiday Inn Brand. The only complaint I have is they need to update their shower heads to the ones that all the other Holiday Inns have. The staff did a great job, and house cleaning went above and beyond our expectations. Very good stay. Will recommend this property to our friends. Thanks again.!!!! October 30, 2013
Rated 4.0 out of 5.0 by Wedding Block My wife and I used the Holiday Inn for both the block of rooms for our guests and our own room on our wedding night. The service was excellent, and the staff friendly and helpful in organizing shuttles to and from the Botanical Gardens. October 24, 2013
Rated 4.0 out of 5.0 by Great choice for a U of M parent I stayed here for parents' weekend 2013 (mid-October). The staff was very friendly and welcoming at the front desk. My room was ready a little early, which was great and I was pleasantly surprised by the size. The shuttle to the football game was an added benefit which made the stay complete. The bed was very comfortable and it was quiet, the two most valuable things when you need rest after a long, busy day. I will definitely return to this hotel, as the locale and accommodations were just right. October 24, 2013
Rated 4.0 out of 5.0 by nice modernized clean hotel Good choice for a basic hotel and only a 10 minute car ride to the U Michigan main campus October 23, 2013
Rated 4.0 out of 5.0 by Overall, everything quite good. Everything quite good. Would recommend improving the breakfast buffet. Not very good or very appealing to the eye. Ordering breakfast directly off the menu is much better. Also, attention needs to be paid to the exercise room. A good selection of equipment, but it needs servicing and a hotel staff that knows how to operate it to assist the guests. October 23, 2013
Rated 3.0 out of 5.0 by Needs Repairs Thermostat didn't work... toilet didn't work. Pretty sad when you have to take cups of water to fill the toilet tank to be able to flush it. Shower water pressure is fine, if you like your skin blown off. October 21, 2013
Rated 4.0 out of 5.0 by Overall good experience, especially for a Holiday Inn Location is not so desirable, but essentials are here: hair salon, nail salon, drug store, good grocery store, mail store, a few ethnic eateries next door, decent restaurant in hotel. Hotel offers free shuttle locally contingent on availability. Overall, good hotel choice for this area. October 21, 2013
Rated 5.0 out of 5.0 by my stay The HI Express near the U of M hospital is perfect for my needs. The shuttle service is great. The remodeling looks great. The only complaint I have is that there is no ventilation in the bathrooms. The switch for the fan is blanked off in every room I've stayed in. You are really trying to satisfy your customers and I think it would be a worthwhile investment. October 17, 2013
Rated 2.0 out of 5.0 by great service After a full day at U of M hospital, we were tired. The check in was fast and smooth. Our room was at the right temp and we slept very well. The next morning we had the breakfast buffet and it was very good and again fast for us. We were also asked if we needed transportation to the hospital. Nice to know that there is a shuttle service if needed. October 15, 2013
Rated 5.0 out of 5.0 by Safe haven I had one heck of a time finding a place to stay while my mom was in the U of M hospital. I called the hospitals advocate number and they hooked me up here and got my room for about 1/2 price. Plus a free breakfast buffet. The beds were very comfortable, room very clean with a microwave and fridge. Highly highly recommend your stay at this Holiday Inn. A great big thank you to the staff. October 13, 2013
Rated 5.0 out of 5.0 by Services I enjoyed my stay at the Holiday Inn for many reasons. My room was very attractive and comfortable. I had plenty of towels, and hot water. The bed was very comfortable and I enjoyed the closeness of other stores and restaurants that were surrounding the inn. I had a very pleasant stay. October 10, 2013
Rated 5.0 out of 5.0 by Trey, a great shuttle driver! Trey serviced the customers well...adding his own personal & helpful comments. Great customer focus & fine customer service! October 10, 2013
Rated 4.0 out of 5.0 by Very Nice Clean, nice staff, convenient access, nice and modern room. Will come back next time I am in AA. October 8, 2013
Rated 5.0 out of 5.0 nice place The room was excellent. we had a choice of what floor. Staff was very friendly and helpful. I would recommend this Holiday Inn to anyone. Mike October 6, 2013
Rated 5.0 out of 5.0 by 2oldsnowbirds Was booked through the U of M Medical Center, price was a wonderful surprise as was the whole experience. Couldn't have asked for more. Big room and bathroom, coupons , great Breakfast and a yummy Angus Cheeseburger! Made a stressful situation much better. Have since recommended this hotel and would stay there again, if in the area. October 5, 2013
Rated 5.0 out of 5.0 by We will return! This was our first stay since our last many years ago. The staff is friendly and efficient, the room very clean and comfortable. The tub/shower needs a little attention as the plastic wall panels have separated from the wall. After this one-night stay, we'll return for our next visit of several nights. October 4, 2013
Rated 1.0 out of 5.0 by Rude staff The staff is just terrible no customer skills what so ever.... Will not stay there again..... October 2, 2013
Rated 4.0 out of 5.0 by Wheelchair problems I love this hotel and stay here frequently due to frequent appts at U of M hospital. My last stay I was wheelchair bound and had problems getting in the elevator . When I made my reservation forgot to ask for a barrier free room. I called and was told that a barrier free room was available at an additional cost of 70.00. I was not able to meet that cost so stayed with my original room. I will be staying again in October and was told that a barrier free room is not available . It is even hard to use a walker in the bathroom.. September 30, 2013
Rated 5.0 out of 5.0 by Great Customer Service by Employees We stayed at the Ann Arbor Holiday Inn for the first time. The staff from the front desk, to the restaurant, etc. were very much customer focused and wanted to make sure everything was all right and that they appreciated our business. The room was clean and the bed was comfortable. September 25, 2013
Rated 4.0 out of 5.0 by Nice room, clean and quitet The room was clean and comfortable. Wifi was on and off probably due to number of guests utilizing. Restaurant had good food and service even late in the evening. Overall experience was good. Easy on and off from highway. September 22, 2013
Rated 5.0 out of 5.0 by Quiet, comfortable and clean I needed a room near the University of Michigan. This was perfect! Away from the football crowds, quiet, clean, comfortable, friendly, and close to the University. I will stay here again, for sure! September 19, 2013
Rated 4.0 out of 5.0 by Overall very good and enjoyable stay! Initially had an issue with front desk manager - Keith. Rather rude and at one point offensive. Later in the evening on the date I checked in, 9-2-13 I called down to the front desk and easily got my reservation straightened out. September 19, 2013
Rated 3.0 out of 5.0 by Just an average Hotel! Every thing here was okay. Not sure if they were in the process of doing improvements but windows still need to be updated. Room was clean & comfortable. Same dishes sat outside one room the whole time we were there. September 17, 2013
Rated 5.0 out of 5.0 by Best stay at a Holiday Inn ever I will keep this brief...George (front desk) and Carly (restaurant) made this an incredible stay and were extremely accommodating. Beyond Ann Arbor, I will go out of my way to stay at Holiday Inns going forward because of their hospitality. Thanks, Sumeet September 11, 2013
Rated 4.0 out of 5.0 by Very friendly service Check-in was a breeze. When I couldn't get into the gym area, the staff quickly and generously helped me. At the breakfast, the waitress was very attentive during my meal which was followed by a To Go cup of coffee :) September 5, 2013
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