Rated 4.4 out of 5 by 94
Rated 5.0 out of 5.0 by Praan Excellent
I didn't know what to expect never having stayed at a candlewood but really thought it was good. I would stay here again.
August 31, 2014
Rated 5.0 out of 5.0 by Barb412 Excellent place to stay
This hotel is an excellent alternative to standard hotels. The suite was perfect for my son and I so we could each have our own space and tv. The rooms are updated, clean and the mattresses are very comfortable.
August 28, 2014
Rated 3.0 out of 5.0 by Ron1969 Average for nightly stay
I'm a business traveler, and usually stay HI/HIE. Candlewood was a few dollars less, figured I'd try them out.
I asked the front desk about ice, was told that it is in the in room ice makers. She then told me that Candlewood was a long term stay, and I asked if there was alternative ice. She said no, I should have known they were a long term stay hotel. :-/ So, I went to a gas station for ice.
Room, it smelled. Desk clerk left and "on duty" didn't answer call.
Internet, pretty bad despite being close to front office. No breakfast/or eatery attached.
Bed was nice, spacious room. updated tv, good cable..Overall, quiet and close to nearby food/shopping.
Long term, might be better. but for the short term or business traveler, spend the extra $10 and get a nicer place with the things you need.
August 25, 2014
Rated 5.0 out of 5.0 by Westcoastcanuck Great place to stay when travelling
Overall experience was terrific, had everything I needed right there. I have stayed at Candlewood Suites many times in the past and will continue to do so in the future. Great value.
August 20, 2014
Rated 5.0 out of 5.0 by lovemykids2 Good experience and will be back
Good and friendly staff. Excellent room. We had the control and flexibility we wanted from this type of stay.
August 11, 2014
Rated 5.0 out of 5.0 by BB49117 Wonderful staff conveniently located
I stayed at the Candlewood Suites for 2 months. The location was perfect, right off I-94. Conveniently close to downtown Ann Arbor and the medical hospital.
The staff was very courteous. No matter what time of day or night, they always greeted you with a smile.
Loved the kitchenette in our room which was supplied with just enough pots and pans, dishes, silverware and glassware.
The Candlewood Suites was very clean. I highly recommend this as the place to stay.
On my daughters visit with her husband, they were so impressed that on their way home they searched out a Candlewood Suite in the New York area and spent the night there.
Keep up the good job!
August 10, 2014
Rated 4.0 out of 5.0 by rrrr11 Buen hotel, en general.
Mejoren la limpieza de las cortinas de los baños.
A mi llegada la cortina tenía un olor desagradable.
Los pasillos también huelen mal, por los alimentos cocinados en las habitaciones.
August 5, 2014
Rated 4.0 out of 5.0 by rapiburguer Alfombra y sillón sucios
ALfombra de la habitación estaba notamblemente sucia, al igual que el sillon reclinable. Lucían sin mantenimiento ni limpieza adecuada. Me dio asco y no pude caminar sin zapatos. Definitivamente deben mejorar.
August 4, 2014
Rated 5.0 out of 5.0 by IHG Guest Nice, clean, remodeled
The hotel remodel makes this site very good looking.
August 1, 2014
Rated 3.0 out of 5.0 by Disappointed Stay disappointed
When booking for the hotel, I was not sure about it would fit our needs (one adult and two teenagers). I particularly asked and was confirmed that if we cancel it before 6:00 pm on the date of planned arrival (the 28th) to find another hotel, it would be OK. (My July 27 stay in Holiday Inn at Lansing worked that way. I booked the two hotels with the same person at Holiday Inn phone number at the same time). But the email arrived afterwards stated it differently from what I was promised. (For 7/28 stay, the latest cancelation time is also July 27 6pm). As we did not have time to call before 6pm July 27, we just went along. It turned out it's the worst stay for our entire trip. Too small beds with not so clean pillows. Guest room and bathroom are both small for the price charged. The suite feature (with cooking facilities) is not very useful for most travelers as this is not a typical vacation destiny. The AC/Heating smells badly so that we simply did not use it. Luckily the staff was friendly and helpful (provided extra pillows and blankets).
July 31, 2014
Rated 5.0 out of 5.0 by Larry P Spring of 2014
Great time, great place, It would be nice to have a Manager's Happy Hour once a week. The room were clean and airy, Lots of parking and the front staff were really helpful and courteous
July 31, 2014
Rated 5.0 out of 5.0 by spoon12 Clean and comfortable
Very nice room and very spacious which allows you to feel not cramped.
July 29, 2014
Rated 4.0 out of 5.0 by Arne123 Nice stay
Nice stay, good location for me, but road construction at I94 made it a bit difficult to access from I94
July 25, 2014
Rated 3.0 out of 5.0 by Ann Arbor artist Not enough room for 3
Definately not enough room to sleep for one adult and 2 children
Floor was uncomfortable for sleeping....that is where one of us slept for the 4 nights we were there.
The hotel needs a roll away bed or cot for situations like this.
July 23, 2014
Rated 4.0 out of 5.0 by C.B. Nice surprise!
I had never stayed at a Candlewood Suites before. I took a chance and was a bit apprehensive but I was pleasantly surprised! The staff was helpful, the room was modern, organized, clean and well stocked! I will most definitely stay here again!
July 21, 2014
Rated 4.0 out of 5.0 by Wheez12 Great for extended stays
I was traveling with my dog for about 2 weeks and this was a great option. The staff was very friendly and responsive to any questions or requests I had (minor repair to the air conditioner). The walls appear to be super thick so it is quiet. I like staying here because of the room size, kitchen for when I get tired of eating out and the on-site amenities.
July 21, 2014
Rated 4.0 out of 5.0 by Grabear July at Candlewood Suites, Ann Arbor
Staff was discourteous. Cupboard was another way to charge you. no in-house restaurant, pool or sauna. Staff NOT helpful!
July 18, 2014
Rated 2.0 out of 5.0 by No_infant_crib No infant crib. Lumpy Matresses.
No infant crib. Had to buy a pack n play from Walmart for $70, which could have gone toward a nicer hotel in the first place.
Lumpy Matresses and noisy air con unit (as standard) sealed the deal for a sleepless night.
July 17, 2014
Rated 5.0 out of 5.0 by Sue126 Great service , comfortable stay
We had never stayed in a Candlewood Suites before and I was quite surprised ! The suite was roomy , comfortable , clean and well- equipt.
July 16, 2014
Rated 4.0 out of 5.0 by Beefy2013 Clean Rooms
The hotel experience was great. I will be using this hotel again in the future.
July 14, 2014
Rated 5.0 out of 5.0 by wampum Our Favorite Hotel
We always look forward to staying at Candlewood Suites if available. We especially enjoy have a recliner, which my husband uses for sleep.
July 11, 2014
Rated 5.0 out of 5.0 by Rono001 Excellent Property and Customer Service
As a contract engineer I travel extensively. I have many choices of where to stay. I chose this property for a reason. This is the second time I have stay here (the first time was for 15 months) and this will always be my first choice in Ann Arbor. The property is maintained in excellent shap and it is extremely convenient. However, the true secret is the Staff here. They understand Customer Service. My interactions with the Management, Front Desk, Maintenance and Housekeeping Staff were always a pleasant experience and I was never disapointed.
July 8, 2014
Rated 5.0 out of 5.0 Great hotel in a great location
Hotel was recently updated. The rooms were large and clean. The hotel room had a modern bathroom and updated kitchen. It was located in walking distance from restaurants. It was very pet friendly. A great value for the money. The beds were very comfortable.
July 7, 2014
Rated 5.0 out of 5.0 by the lady in 339 comfortable, attractive, clean. Great, accommodating staff!!
The front desk staff, management and housekeeping are all accommodating, friendly and polite. Most notably the front desk staff were helpful, especially Tiffany, Ryan and Matt! I will miss them.
June 30, 2014
Rated 5.0 out of 5.0 by Jenn46 Clean and quiet.
This hotel is a terrific place to stay. Convenient location, quiet, and very clean. I would love to stay here again.
June 27, 2014
Rated 2.0 out of 5.0 by IHG2003 Can't escape the smelly food
I have to agree with a previous reviewer. The strong food smell in this hotel was overwhelming - so much so that I will not stay here again. While extended stay hotels are typically quiet, I was on the same floor as a family occupying multiple rooms and there was constant door slamming and yelling down the hallway.
June 24, 2014
Rated 5.0 out of 5.0 by CJKART Nice place but no pool
New place, very nice and clean! The suites were big and roomy. We had 4 grandchildren with us and would have liked a pool. The lady on duty downstairs after hours was very helpful....the man at check in not so much.
June 18, 2014
Rated 4.0 out of 5.0 by Sanann Met Our Temporary Situation
We live just west of Ann Arbor and are remodeling our home. Since our wood floors needed to be redone we had to vacate the house for a few days and take our cat with us. Candlewood Suites was close to our home and allowed us to travel back/forth each day and have our cat with us.
The accommodations provided met our needs for 3 days/4 nights!
June 16, 2014
Rated 3.0 out of 5.0 by rjb2 Not what we expected
The toilet seat in the first room was broken. Then we moved to another room which had a broken TP holder. The mattress seemed old, soft and was uncomfortable. We did not get the good nights sleep we had hoped for here. Needs better attention by the housekeeping staff as bathroom issues could have been prevented. Also, surprised there was no handicap accessible automatic entry door to the hotel. Would not look this hotel up again when we stay in the area.
June 9, 2014
Rated 2.0 out of 5.0 by MI Traveler Candlewood Ann Arbor
A one night stay in this hotel was plenty. While I appreciate the convenience of in-room kitchens, the hotel has to find a way to keep the room fresh after someone has cooked in it. Our room overwhelmingly smelled of cooked green peppers. I checked the waste baskets to make sure food hadn't been left behind - it was so strong. The bedspread and towels even smelled like green peppers. We opened the windows and put the air conditioner fan on top speed to help move the air, but that created a very noisy environment and we had to shut it down to fall asleep. The room was up-to-date and looked nice, but it was hard to deal with the smell. (Maybe the disgustingly dirty elevator rug should have warned me the room might not be very fresh either.)
June 2, 2014